Symantec 10097944 User Guide - Page 34

34 Responding to emergencies What to do if a virus is found What to do if a virus is found w If after reviewing the information in this chapter, you have not resolved your problem, see "Frequently asked questions" on page 41. Viruses can be found during a manual or scheduled scan or by Auto-Protect when you perform an action with an infected file. Threats and security risks can appear during an instant messenger session, when sending an email message, or during a manual or scheduled scan. If Norton AntiVirus finds a virus or a file containing a virus or a potential security risk on your computer, there are several possible resolutions to the problem: Resolution Action Fix infection Removes the virus from the file or if the threat is a worm or Trojan horse, deletes the file. Quarantine infection Makes the file inaccessible by any program other than a Symantec antivirus program. You cannot accidentally open the file and spread the virus, but you can still evaluate it for possible submission to Symantec. Delete infection Removes the virus from your computer by deleting the file that contains the virus, worm, or Trojan horse. Delete should be used only if the file cannot be repaired or quarantined. Manual Removal Lists infections that Norton AntiVirus is unable to automatically remove. However, the Manual Removal window lets you launch the Symantec Web site for a tool or instructions to remove these infections.