Symantec 10097944 User Guide - Page 46
Why am I unable to send email messages?, Options, Norton AntiVirus, Email, Scan incoming Email
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46 Frequently asked questions Troubleshoot virus and threat protection To turn off email protection 1 In the main window, click Options. If a menu appears, click Norton AntiVirus. 2 In the Options window, under Internet, click Email. 3 Uncheck Scan incoming Email. 4 Uncheck Scan outgoing Email. 5 Click OK. Why am I unable to send email messages? If you get the message Norton AntiVirus was unable to send your email message because the connection to your email server was disconnected, your email client may be set to automatically disconnect after sending and receiving email messages. To resolve this issue, turn off this option within your email client. Consult your email client manual for instructions on how to do this. If you are using a firewall, it may block access to the Internet features of Norton AntiVirus. For Norton AntiVirus to scan outgoing email messages for viruses, it intercepts and scans the messages before they are sent to your email provider. To resolve this issue, turn off Norton AntiVirus outgoing email scanning. To turn off outgoing email scanning 1 In the main window, click Options. If a menu appears, click Norton AntiVirus. 2 In the Options window, under Internet, click Email. 3 Uncheck Scan outgoing Email. 4 Click OK.