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Symantec 10097944 User Guide - Page 41

Frequently asked questions, Explore the Symantec service and support Web site, How can I find

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Frequently asked questions 5 The information in this chapter will help you solve the most frequently encountered problems. Explore the Symantec service and support Web site On the Symantec service and support Web site, you can find the latest protection and program updates, patches, online tutorials, Knowledge Base articles, and virus removal tools. To explore the Symantec service and support Web site 1 On the Internet, go to www.symantec.com/techsupp 2 Follow the links to the information that you want. How can I find the version number? You can check the version number of your product on your computer. To check the version number 1 Start your product. 2 Click Help and Support. 3 On the Help menu, click About . 4 If applicable, in the About dialog box, select your product name.

Section	Page
Norton AntiVirus™ User’s Guide	1
Contents	3
1. Installation	5
System requirements	5
Supported email clients	7
Unsupported email programs	7
Supported instant messenger programs	8
Before installation	8
Prepare your computer	8
Install Norton AntiVirus	9
If the opening screen does not appear	10
After installation	11
Use the Configuration Wizard	11
Read the Readme file	12
For more information	13
Use online Help	13
Access the User’s Guide PDF	14
Symantec products on the Web	15
2. Feature summary	17
Virus and threat protection features	18
Norton Internet Worm Protection features	20
3. Getting started	23
Start Norton AntiVirus	24
About the main window	25
Start Norton AntiVirus from the Windows Explorer toolbar	26
Use the Windows shortcut menu	27
Start Norton AntiVirus from the DOS command line	27
Activate your product	28
If you have problems activating	28
Turn off Auto-Protect temporarily	30
4. Responding to emergencies	33
What to do if a virus is found	34
If Norton AntiVirus cannot repair a file	35
Look up viruses on the Symantec Web site	36
If your computer won’t start	37
Scan for viruses using the CD	37
If your product won’t install	38
Create Emergency Disks	39
If you need to use Emergency Disks	40
5. Frequently asked questions	41
Explore the Symantec service and support Web site	41
How can I find the version number?	41
If you need to uninstall	42
Troubleshoot virus and threat protection	43
How do I make Auto-Protect load when I start my computer?	43
How do I stop a virus that continues to infect my files after I have scanned and removed the virus?	44
Why is Norton AntiVirus unable to repair my infected files?	45
Why am I unable to receive email messages?	45
Why am I unable to send email messages?	46
Troubleshoot LiveUpdate	47
What if I can’t use LiveUpdate?	47
What if I run LiveUpdate on an internal network?	47
Why is Automatic LiveUpdate having problems connecting?	47
Service and support solutions	49