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Toshiba Excite Pro AT15LE-A32 User's Guide for Excite Write AT10PE-A and Excit - Page 253

If Something Goes Wrong, Problems when you turn on the device

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Chapter 6 If Something Goes Wrong Some problems you may encounter when using your tablet are relatively easy to identify and solve. This chapter aims to help you solve many problems by yourself. It covers the problems you are most likely to encounter. If all else fails, contact Toshiba. You will find information on Toshiba's support services at the end of this chapter. Problems when you turn on the device These problems may occur when you turn on the power. The device will not start. Make sure you attached the AC adaptor properly. If you are using the AC adaptor, check that the wall outlet is working by plugging in another device, such as a lamp. Verify that the device is on by looking at the ON/OFF indicator. If the indicator is glowing, the device is on. Also, try turning the device off and then on. The device starts but when you touch an icon nothing happens. Your device may have an application or resource conflict. Try shutting down and restarting. 106

Section	Page
Excite® User’s Guides	1
Excite® Write User’s Guide	3
Contents	15
Introduction	20
This guide	21
Safety icons	21
Other icons used	22
Your device’s features and specifications	22
Other documentation	22
Service options	23
Precautions	23
File management tips	24
Toshiba’s online resources	24
Chapter 1: Getting Started	25
Features and components	25
Front	26
Back	26
Left side	27
Right side	27
Top	28
Bottom	28
Connecting to a power source	28
Battery Notice	29
Charging the battery	30
Taking care of your battery	31
Safety precautions	31
Optimizing battery life	31
Maintaining your battery	32
Disposing of your device	32
Using the device for the first time	33
Turning on the power	33
Setting up your device	34
Setting up your Wi-Fi® connection	35
Got Google™?	35
Make it Google™	36
Google™ & Location	37
Setting the date and time	40
Waking the tablet	42
Setting up Wi-Fi® and Bluetooth® connections	43
Registering your Toshiba device	44
Backing up your data	44
Backing up data using TOSHIBA File Manager	44
Backing up data using your Google™ Account	44
Restoring your data using your Google™ Account	45
Navigation and features	46
Home screen	47
Touch screen navigation	48
Navigating the Home screen	49
System bar	49
Securing your tablet	52
Customizing your Home screens	55
Adding an item to a Home screen	55
Moving an item from the Home screen	55
Removing an item from a Home screen	55
Creating, naming, and removing folders	56
Changing the wallpaper	57
Turning off the device	58
Options for turning off the device	58
Using Shut down mode	59
Using Sleep mode	60
Managing your accounts	60
Add an account	61
Remove an account	61
Navigation, Maps, and Local	63
Managing downloads	63
Factory data reset	64
Caring for your device	65
Cleaning the device	65
Chapter 2: Settings	66
Customizing your device’s settings	66
Apps and Settings menus	66
Wireless and networks settings	71
Sound settings	72
Display settings	73
Location access settings	74
Security settings	75
Apps settings	76
Users	77
Accounts settings	79
Backup & reset settings	80
Storage settings	82
Language & input settings	82
Accessibility settings	83
Date & time settings	84
About tablet	85
Chapter 3: Working with Apps	88
Downloading Toshiba Apps	88
TOSHIBA Media Player	88
Apps	89
Downloading from Google Play™ Store	89
Preinstalled Apps on your tablet	90
Uninstalling Apps on your tablet	90
Chapter 4: Exploring the Features on your Device	91
Using your TruPen™ with your Excite® Write tablet	91
Included TruPen™ and accessories	91
Getting to know your TruPen™	92
Navigating apps and settings	92
Configuring the TruPen™ side button settings	93
TruNote™ application	94
Desktop	95
TruNote™ Desktop menu ()	96
Drawer	97
Note/Page Preview	97
Note/Page Menu	98
TruNote™ Pen Settings	99
Changing pen strokes and colors	99
TruNote™ Memo Gallery	101
Edit/Mark-up a TruNote™ Memo Gallery Screen Capture	102
Using the onscreen keyboard	103
Type to enter text	103
Speak to enter text	105
Using the built-in speakers	106
Using external speakers or headphones	106
Recording sounds	107
Using the camera	107
Using a microSD™ Card	107
Inserting memory media	107
Removing memory media	108
Adding optional external devices	109
Using an external keyboard	109
Using an external mouse	109
Using external devices	110
Chapter 5: Utilities	111
TOSHIBA Service Station	112
Check for application updates	114
Downloading updates	114
Installing updates	114
Downloading and installing System updates	115
TOSHIBA File Manager Utility	115
File browsing screen	117
Operation of files/folders	117
Chapter 6: If Something Goes Wrong	120
Problems when you turn on the device	120
The operating system is not working	121
Internet problems	121
Power and the batteries	122
Display problems	122
Sound system problems	123
Wireless networking problems	123
If you need further assistance	124
Before you contact Toshiba	124
Contacting Toshiba	125
Other Toshiba Internet Web sites	125
Toshiba’s worldwide offices	125
Appendix A: Power Cord/Cable Connectors	127
Glossary	128
A	129
B	130
C	131
D	132
E	132
F	133
G	133
H	133
I	134
L	134
M	134
N	135
O	135
P	135
R	136
S	136
T	137
U	137
W	137
Index	139
Excite® Pro User’s Guide	148
Contents	160
Introduction	165
This guide	166
Safety icons	166
Other icons used	167
Your device’s features and specifications	167
Other documentation	167
Service options	168
Precautions	168
File management tips	169
Toshiba’s online resources	169
Chapter 1: Getting Started	170
Features and components	170
Front	171
Back	171
Left side	172
Right side	172
Top	173
Bottom	173
Connecting to a power source	173
Battery Notice	174
Charging the battery	175
Taking care of your battery	176
Safety precautions	176
Optimizing battery life	176
Maintaining your battery	177
Disposing of your device	177
Using the device for the first time	178
Turning on the power	178
Setting up your device	179
Setting up your Wi-Fi® connection	180
Got Google™?	180
Make it Google™	181
Google™ & Location	182
Setting the date and time	185
Waking the tablet	187
Setting up Wi-Fi® and Bluetooth® connections	188
Registering your Toshiba device	189
Backing up your data	189
Backing up data using TOSHIBA File Manager	189
Backing up data using your Google™ Account	189
Restoring your data using your Google™ Account	190
Navigation and features	191
Home screen	192
Touch screen navigation	193
Navigating the Home screen	194
System bar	194
Securing your tablet	197
Customizing your Home screens	200
Adding an item to a Home screen	200
Moving an item from the Home screen	200
Removing an item from a Home screen	200
Creating, naming, and removing folders	201
Changing the wallpaper	202
Turning off the device	203
Options for turning off the device	203
Using Shut down mode	204
Using Sleep mode	205
Managing your accounts	205
Add an account	206
Remove an account	206
Navigation, Maps, and Local	208
Managing downloads	208
Factory data reset	209
Caring for your device	210
Cleaning the device	210
Chapter 2: Settings	211
Customizing your device’s settings	211
Apps and Settings menus	211
Wireless and networks settings	216
Sound settings	217
Display settings	218
Location access settings	219
Security settings	220
Apps settings	221
Users	222
Accounts settings	224
Backup & reset settings	225
Storage settings	227
Language & input settings	227
Accessibility settings	228
Date & time settings	229
About tablet	230
Chapter 3: Working with Apps	233
Downloading Toshiba Apps	233
TOSHIBA Media Player	233
Apps	234
Downloading from Google Play™ Store	234
Preinstalled Apps on your tablet	235
Uninstalling Apps on your tablet	235
Chapter 4: Exploring the Features on your Device	236
Using the onscreen keyboard	236
Type to enter text	237
Speak to enter text	239
Using the built-in speakers	239
Using external speakers or headphones	240
Recording sounds	240
Using the camera	240
Using a microSD™ Card	241
Inserting memory media	241
Removing memory media	242
Adding optional external devices	242
Using an external keyboard	243
Using an external mouse	243
Using external devices	243
Chapter 5: Utilities	244
TOSHIBA Service Station	245
Check for application updates	247
Downloading updates	247
Installing updates	247
Downloading and installing System updates	248
TOSHIBA File Manager Utility	248
File browsing screen	250
Operation of files/folders	250
Chapter 6: If Something Goes Wrong	253
Problems when you turn on the device	253
The operating system is not working	254
Internet problems	254
Power and the batteries	255
Display problems	255
Sound system problems	256
Wireless networking problems	256
If you need further assistance	257
Before you contact Toshiba	257
Contacting Toshiba	258
Other Toshiba Internet Web sites	258
Toshiba’s worldwide offices	258
Appendix A: Power Cord/Cable Connectors	260
Glossary	261
A	262
B	263
C	264
D	265
E	265
F	266
G	266
H	266
I	267
L	267
M	267
N	268
O	268
P	268
R	269
S	269
T	270
U	270
W	270