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Toshiba Satellite C55-C5241 Satellite/Satellite Pro C40/C50/C70-C Series Windo - Page 118

If Something Goes Wrong, Problems that are easy to fix,

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Chapter 6 If Something Goes Wrong Some problems you may encounter when using your computer are relatively easy to identify and solve. Others may require help from your network administrator or the manufacturer of the software program. This chapter aims to help you solve many problems by yourself. It covers the problems you are most likely to encounter. If all else fails, contact Toshiba. You will find information on Toshiba's support services at the end of this chapter. Problems that are easy to fix Your program or application stops responding. NOTE The operating system allows for the use of both applications ("Apps" used with the Windows® "Modern UI") and programs (used in the traditional Windows® desktop environment). For the purpose of simplifying the information we will use the terms interchangeably in this chapter. 118

Section	Page
Satellite®/Satellite Pro® C40/C50/C70-C Series User’s Guide	1
Contents	20
Introduction	25
This guide	27
Safety icons	28
Other icons used	28
Your computer’s features and specifications	29
Documentation	29
Service options	29
Chapter 1: Getting Started	30
Selecting a place to work	30
Setting up a work environment	30
Keeping yourself comfortable	31
Computer user comfort recommendations	31
Good Working Posture	31
Using the notebook with an external keyboard, mouse or monitor	32
Typing style	33
Taking breaks and varying tasks	34
Mobile computing tips	34
Transporting the notebook	34
Seeking additional help	35
Check list	35
Precautions	36
Important information on your computer’s cooling fan	38
Setting up your computer	38
Connecting to a power source	39
Charging the main battery	41
Using the computer for the first time	41
Initial setup	41
Setting up your software	42
Registering your computer with Toshiba	42
To Shut down your computer	43
To Restart your computer	44
To place your computer in Sleep mode	44
Adding optional external devices	45
Adding memory	45
Recovering the Internal Storage Drive	45
Creating recovery media	46
Restoring from recovery media	49
Refresh your PC (with user’s data)	50
Reset your PC	52
Installing drivers and applications	55
Using the touch pad	56
Adjusting touch pad settings	58
Disabling or enabling the touch pad	59
Connecting an external device	59
Using external display devices	60
Selecting video cables	60
Connecting an HDMI™-compatible television or display device	60
Directing the display output when you turn on the computer	61
Adjusting the quality of the external display	62
Customizing your computer’s settings	62
Caring for your computer	62
Cleaning the computer	63
Moving the computer	63
Using a computer lock	63
Chapter 2: Learning the Basics	65
Computing tips	65
Using the keyboard	66
Function keys	67
Special Windows® keys	68
Touch screen	68
Touch screen navigation	68
Mouse properties	70
Starting an app	70
Starting an app from the Start screen	70
Saving your work	71
Backing up your work	71
Using the optical disc drive	72
Optical disc drive components	73
Media control buttons	74
Inserting an optical disc	74
Playing optical media	75
Recording optical media	75
Removing a disc with the computer on	76
Removing a disc with the computer off	76
Toshiba’s online resources	77
Chapter 3: Mobile Computing	78
Toshiba’s energy-saver design	78
Running the computer on battery power	78
Battery Notice	79
Power management	80
Charging batteries	80
Charging the RTC battery	81
Monitoring battery power	82
Determining remaining battery power	83
What to do when the main battery runs low	84
Setting battery notifications	84
Conserving battery power	85
Power Plans	86
Using the eco power plan	87
Changing the main battery	88
Removing the battery from the computer	89
Inserting a charged battery	90
Taking care of your battery	91
Safety precautions	91
Maintaining your battery	92
Disposing of used batteries	92
Traveling tips	93
Chapter 4: Exploring Your Computer’s Features	95
Exploring the Start screen	95
Charms	96
Tiles	97
Exploring the desktop	97
Finding your way around the desktop	97
Windows® Store	99
Setting up for communications	100
Connecting your computer to a network	101
Exploring audio features	101
Recording sounds	101
Using external speakers or headphones	102
Using the Web Camera	103
Using the Memory card reader	103
Inserting memory media	104
Removing memory media	104
Chapter 5: Utilities	106
eco Utility®	107
Password Utility	108
Using a supervisor password	108
Using a user password	110
Deleting a user password	112
System Settings	113
Function Key	115
Recovery Media Creator	116
Service Station	116
TOSHIBA Application Installer	117
Chapter 6: If Something Goes Wrong	118
Problems that are easy to fix	118
Problems when you turn on the computer	119
The Windows® operating system is not working	121
Using Startup options to fix problems	122
Internet problems	124
The Windows® operating system can help you	125
Fixing a problem with Device Manager	125
Checking device properties	125
Power and the batteries	126
Keyboard problems	128
Display problems	128
Disk or storage drive problems	130
Error-checking	130
Optical disc drive problems	132
Sound system problems	133
Printer problems	133
Wireless networking problems	134
DVD operating problems	136
Develop good computing habits	137
Data and system configuration backup in the Windows® operating system	138
If you need further assistance	142
Contacting Toshiba	143
Other Toshiba Internet Web sites	143
Toshiba’s worldwide offices	143
Appendix A: TOSHIBA Function Keys	145
Functions	145
Search	146
Display brightness	146
Output (Display switch)	147
Disabling or enabling the touch pad	148
Media buttons	148
Volume Mute	148
Disabling or enabling wireless devices	149
Zoom In/Out	149
Zoom (Display resolution)	149
Appendix B: Power Cord/Cable Connectors	150
Glossary	151
A	153
B	154
C	155
D	156
E	158
F	158
G	159
H	159
I	160
K	160
L	160
M	161
N	162
O	162
P	162
R	163
S	164
T	165
U	165
W	166