Toshiba Satellite LX0W Satellite LX0W-C Series tablet w/keyboard dock Windows - Page 104

Perform a system restore, Check for problems with third party applications, System Recovery

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104 If Something Goes Wrong Web Camera help 5 After the driver uninstalls, restart your device, see "To Restart your device" on page 35. The driver is then reinstalled automatically. Perform a system restore You can perform a system restore to a period in time at which the Web Camera was working properly. NOTE If no restore points have been previously created then this method will not work, see "Saving system configuration with restore points" on page 118. 1 In the Search field, type Create a restore point. 2 Click or touch Create a restore point. 3 Select the System Restore button on the System protection tab. 4 Select Recommended Restore or Choose a different restore point to restore the system to a point at which your Web Camera was working properly. Check for problems with third party applications Uninstall all other applications that use the Web Camera except the pre-installed camera application. If uninstalling the other applications does not fix the problem, reinstall them. If it does fix the problem, try reinstalling them again to check if the Web Camera continues to work. If it stops working again, the problem may be with that specific third-party application. System Recovery The final troubleshooting step is to perform a system recovery. Recovering the device to its original, out-of-thebox state is one way to eliminate software as a possible cause of the problem. Note that doing a system recovery will return the device to its default conditions, completely wiping all data (personal documents, installed application, and everything else).

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104
If Something Goes Wrong
Web Camera help
5
After the driver uninstalls, restart your device, see
“To
Restart your device” on page 35
.
The driver is then reinstalled automatically.
Perform a system restore
You can perform a system restore to a period in time at
which the Web Camera was working properly.
If no restore points have been previously created then
this method will not work, see
“Saving system
configuration with restore points” on page 118
.
1
In the
Search
field, type
Create a restore point
.
2
Click or touch
Create a restore point
.
3
Select the
System Restore
button on the
System
protection
tab.
4
Select
Recommended Restore
or
Choose a
different restore point
to restore the system to a point
at which your Web Camera was working properly.
Check for problems with third party applications
Uninstall all other applications that use the Web Camera
except the pre-installed camera application. If uninstalling
the other applications does not fix the problem, reinstall
them. If it does fix the problem, try reinstalling them again to
check if the Web Camera continues to work. If it stops
working again, the problem may be with that specific
third-party application.
System Recovery
The final troubleshooting step is to perform a system
recovery. Recovering the device to its original, out-of-the-
box state is one way to eliminate software as a possible
cause of the problem. Note that doing a system recovery will
return the device to its default conditions, completely wiping
all data (personal documents, installed application, and
everything else).
NOTE