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The Windows ® operating system is not working

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If Something Goes Wrong The Windows® operating system is not working 175 3 Connect the AC adaptor to the computer. Leave the battery out of the computer. Try turning the computer on again. If the computer starts normally, the battery may need charging, may be depleted, or may be defective. Turn the computer on, insert the battery, and then leave the computer running for several hours, which will deliver a slow, steady "tricklecharge" to the battery. Once the battery has been tricklecharged, it may begin working correctly again. If the trickle-charging does not prove effective, visit the Toshiba Web site at pcsupport.toshiba.com and see the Support Bulletin Step-Charging the computer's battery (click the Ask Iris® link and search for the support bulletin by name). 4 Connect the AC adaptor to a different power outlet, preferably in a different room. If the computer starts normally, there may be a problem with the AC outlet itself, or the voltage level available from it. 5 Verify that the AC adaptor is the correct unit for your computer model. The computer may not be able to start from an AC adaptor that is rated for less current (amperage) than the computer requires, even if the rated voltage is correct, and the plug fits correctly in the DC-IN socket. The labels on the bottom of the computer and the AC adaptor show the specifications for voltage ("V") and current ("A") for each device. The voltage level must match exactly. The amperage rating of the AC adaptor must be equal to or greater than that required by the computer. The Windows® operating system is not working Once you are familiar with the desktop and used to the way the operating system responds to your work routine, you can easily detect if the operating system is not working correctly. For example: ❖ The operating system fails to start after the initial startup appears. ❖ The operating system takes a long time to start. ❖ The operating system responds differently from the normal routine. ❖ The screen does not look right. Unless a hardware device has failed, problems usually occur when you change the system in some way such as installing a new program or adding a device.

Section	Page
Introduction	35
This guide	37
Safety icons	37
Other icons used	38
Other documentation	38
Service options	38
Getting Started	39
Selecting a place to work	39
Creating a computer-friendly environment	39
Keeping yourself comfortable	40
Precautions	40
Important information on your computer’s cooling fan	41
Setting up your computer	42
Setting up your software	43
Registering your computer with Toshiba	44
Adding optional external devices	44
Connecting to a power source	45
Charging the main battery	47
Using the computer for the first time	48
Opening the display panel	48
Your computer’s features and specifications	49
Turning on the power	49
Adding memory (optional)	50
Installing a memory module	51
Removing a memory module	55
Hard Drive Recovery Utilities	58
Creating Recovery CDs/DVDs	58
Hard Disk Drive Recovery Options	60
Installing drivers and applications	65
Using the Toshiba Dual Pointing Device	66
Using the TouchPad™	66
Disabling or enabling the TouchPad™	67
Disabling or enabling the Dual Pointing Device	67
Using external display devices	68
Directing the display output when you turn on the computer	68
Adjusting the quality of the external display	69
Using an external keyboard	69
Using a mouse	69
Connecting a printer	70
Setting up a printer	70
Connecting an optional external diskette drive	71
Turning off the computer	72
Options for turning off the computer	72
Using the Shut Down command	75
Using and configuring Hibernation mode	77
Using and configuring Sleep mode	79
Closing the display panel	82
Customizing your computer’s settings	82
Caring for your computer	82
Cleaning the computer	82
Moving the computer	82
Using a computer lock	83
Learning the Basics	84
Computing tips	84
Using the keyboard	85
Character keys	85
Making your keyboard emulate a full-size keyboard	86
Ctrl, Fn, and Alt keys	86
Function keys	86
Special Windows® keys	87
Overlay keys	87
Using the overlay to type numeric data	88
Starting a program	88
Starting a program from the Start menu	88
Starting a program from Windows® Explorer	89
Starting a program using the Start Search field	90
Saving your work	90
Printing your work	92
Backing up your work	93
Restoring your work	93
Using the optical drive	93
Optical drive components	94
Inserting a compact disc	95
Playing an audio CD	96
Playing optical media	97
Creating a CD/DVD	98
Removing a disc with the computer on	98
Removing a disc with the computer off	99
Caring for CD or DVD Discs	99
Toshiba’s online resources	99
Mobile Computing	100
Toshiba’s energy-saver design	100
Running the computer on battery power	101
Battery Notice	101
Power management	102
Using additional batteries	102
Charging batteries	103
Charging the main battery	103
Charging the RTC battery	104
Monitoring main battery power	105
Determining remaining battery power	106
What to do when the main battery runs low	107
Setting battery notifications	107
Conserving battery power	108
Power Plans	109
Using a hot key to set the Power Plan	110
Changing the main battery	111
Removing the battery from the computer	111
Inserting a charged battery	113
Taking care of your battery	113
Safety precautions	114
Maintaining your battery	114
Disposing of used batteries	115
Traveling tips	117
Exploring Your Computer’s Features	118
Exploring the desktop	118
Finding your way around the desktop	119
Setting up for communications	121
Connecting the modem to a telephone line	122
Connecting your computer to a network	123
An overview of using the Internet	125
The Internet	125
The World Wide Web	126
Internet Service Providers	126
Connecting to the Internet	126
Surfing the Internet	127
Internet features	127
Uploading to, and downloading files from, the Internet	127
Exploring audio features	128
Recording sounds	128
Using external speakers or headphones	129
Using PC Cards	129
Inserting a PC Card	130
Removing a PC Card	130
Setting up a PC Card for your computer	131
Using the SD Slot	131
Inserting memory media	131
Removing memory media	132
Using the i.LINK® port	133
Using an expansion device	133
Using an Optional Advanced Port Replicator III Plus with your computer	133
Toshiba Utilities	134
TOSHIBA Assist	135
Connect	136
Secure	137
Protect & Fix	138
Optimize	139
Toshiba Application Installer	140
Setting passwords	140
Using an instant password	141
Setting a user password	141
Disabling a user password	142
Using a user password	142
Deleting a user password	144
PC Diagnostic Tool Utility	144
HDD Protection Utility	145
Toshiba SD™ Memory Card Format Utility	146
Toshiba SD™ Memory Boot Utility	147
Booting from a bootable SD card	148
Mouse Utility	149
Toshiba Hardware Setup	150
TOSHIBA Zooming Utility	152
Toshiba Button Controls	153
CD/DVD Drive Acoustic Silencer	154
TOSHIBA Accessibility	155
Trusted Platform Module (TPM)	156
Fingerprint Authentication Utility	157
Fingerprint utility limitations	157
Fingerprint Enrollment	157
Fingerprint Logon	159
Power-on Security	159
Control Center	160
Password Bank	162
Care and maintenance of your fingerprint reader	165
Fingerprint reader limitations	167
ConfigFree™	167
Getting Started	168
ConfigFree Utilities	168
If Something Goes Wrong	171
Problems that are easy to fix	171
Problems when you turn on the computer	173
The Windows ® operating system is not working	175
Using Startup options to fix problems	176
Internet problems	177
The Windows® operating system can help you	177
Resolving a hardware conflict	177
A plan of action	178
Resolving hardware conflicts on your own	178
Fixing a problem with Device Manager	179
Memory problems	180
Power and the batteries	181
Keyboard problems	182
Display problems	183
Disk drive problems	185
Optical drive problems	187
Sound system problems	188
PC Card problems	188
Printer problems	190
Modem problems	191
Wireless networking problems	192
DVD operating problems	194
Develop good computing habits	195
Data and system configuration backup in Windows®	196
If you need further assistance	200
Before you contact Toshiba	200
Contacting Toshiba	201
Other Toshiba Internet Web sites	201
Toshiba’s worldwide offices	202
Hot Keys	204
Hot Key Cards	204
Using the Hot Key Cards	205
Application Cards	206
Using the Application Cards	206
Card Case	207
Hot Key Functions	208
Volume Mute	208
Password security	209
Power plan	210
Sleep mode	211
Hibernation mode	212
Display modes	213
Display brightness	214
Disabling or enabling wireless devices	215
Disabling or enabling the Dual Mode Pad	216
Changing screen resolution	217
Keyboard hot key functions	218
Power Cord/Cable Connectors	219
USA and Canada	219
United Kingdom	219
Australia	219
Europe	219
Glossary	220

Match case Limit results 1 per page

175

If Something Goes Wrong

The Windows® operating system is not working

Connect the AC adaptor to the computer. Leave the battery out

of the computer. Try turning the computer on again.

If the computer starts normally, the battery may need charging,

may be depleted, or may be defective. Turn the computer on,

insert the battery, and then leave the computer running for

several hours, which will deliver a slow, steady “trickle-

charge” to the battery. Once the battery has been trickle-

charged, it may begin working correctly again.

If the trickle-charging does not prove effective, visit the

Toshiba Web site at

pcsupport.toshiba.com

and see the Support

Bulletin

Step-Charging the computer’s battery

(click the

Ask Iris

link and search for the support bulletin by name).

Connect the AC adaptor to a different power outlet, preferably

in a different room. If the computer starts normally, there may

be a problem with the AC outlet itself, or the voltage level

available from it.

Verify that the AC adaptor is the correct unit for your computer

model. The computer may not be able to start from an AC

adaptor that is rated for less current (amperage) than the

computer requires, even if the rated voltage is correct, and the

plug fits correctly in the DC-IN socket. The labels on the

bottom of the computer and the AC adaptor show the

specifications for voltage ("V") and current ("A") for each

device. The voltage level must match exactly. The amperage

rating of the AC adaptor must be equal to or greater than that

required by the computer.

The Windows

operating system is not working

Once you are familiar with the desktop and used to the way the

operating system responds to your work routine, you can easily

detect if the operating system is not working correctly. For

example:

❖

The operating system fails to start after the initial startup

appears.

❖

The operating system takes a long time to start.

❖

The operating system responds differently from the normal

routine.

❖

The screen does not look right.

Unless a hardware device has failed, problems usually occur when

you change the system in some way such as installing a new

program or adding a device.