1993 Oldsmobile 88 Owner's Manual - Page 301

Customer Assistanceinformation 300 We prefer that you not resort to BBB In order to file a claim, will have to you AUTO LINE until after a final decision provide your name and address, the is made under the Customer Satisfaction vehicle identification number WIN) of Our experience has shown that the Procedure. However, you may file a your vehicle, and a statement of the Customer Satisfaction Procedure claim at any time contacting your by nature of your complaint. BBB staff may described earlier in this section has been local Better Business Bureau (BBB) at try to help resolve your dispute through very successful in achieving customer the following toll-free number: mediation. If mediation is not satisfaction. However, if you have not 1-800-955-5100. For further information successful, or if you do not wish to been substantially satisfied, Oldsmobile about filing a claim, you may also write participate in mediation, eligible wants you to be awareof GM' customers may present their case to an voluntary participation in a no-charge to: impartial third-party arbitrator at an BBB AUTO LINE mediatiodarbitration program called Council of Better Business Bureaus informal hearing. The arbitrator will BBB AUTO LINE. This program is render a decision in your case, which 4200 Wilson Boulevard administered by the Council of Better you may accept or reject. If you accept a Suite 800 Business Bureaus through local Better valid arbitrator decision, GM will be Arlington, V 22203 A Business Bureaus. bound by that decision. The entire The program can resolve individual dispute settlement process should disputes involving vehicle repairs and ordinarily take about40 days from the the interpretationof your New Vehicle time you file your complaint to the time a Limited Warranty. GM Participation In Better Business Bureau MediationAtMration Program*