1993 Pontiac Grand Am Owner's Manual - Page 281

Customer Assistance Information STEP ONE: Discuss your concern with For prompt assistance, please have the following information available to give a member of dealership management. the Customer Assistance Representative: Complaints can often be quickly resolved at that level. If the matter has Your name, address, telephone already been reviewed with the Sales, number contact the Vehicle Identification Number (This is Customer Satisfaction Procedure Service, or Parts Manager,the General owner of the dealership or available from the vehicle registration Your satisfaction and goodwillare Manager. or title, or the plate attached to the left important to yourdealer and Pontiac. STEP TWO: If after contacting a top of the instrument panel and visible Normally, any concern with the sales member of Dealership Management, it through the windshield.) transaction or the operation of your vehicle will be resolvedby your dealer's appears your concern cannot be resolved Dealership name and location by the dealership without further help, Sales or Service Departments. contact the Pontiac Customer Assistance Vehicle delivery date and present Sometimes, however, despite the best mileage Center by calling 1-800-PM CARES. In intentions of all concerned, Canada, contact GM of Canada Nature of concern misunderstandings can occur. If your Customer Assistance Center in Oshawa concern has not. been resolved to your satisfaction, the following steps should by calling 1-800-263-3777 (English) or 1-800-263-7854 (French). be taken: In Mexico, call (525) 254-3777. In Puerto Rico or U.S. Virgin Islands, call 1-809-763-1315. In all other overseas locations, contact GM International Export Sales in Canada by calling 1-416-644-4112.