1993 Pontiac Grand Am Owner's Manual - Page 284

time you file your complaint tothe time a decision is rendered (or days if you 47 did not first contact your dealer or Pontiac). We encourage you to use this program before or instead of resorting to the courts. We believe it offers advantages over courts in most jurisdictions because it is fast, freeof charge, and informal (lawyers are not usually present, although you may retain one at your expense if you choose). Arbitrators make decisions based on the principles of fairness and equity, and not are required to duplicate the functions of courts by strictly applying stateor federal law. If you wish to go to court, however, we do not require thatyou first file a claim with BBB AUTO LINE** unless state law provides otherwise. Whatever your preferencemay be, remember that if you are unhappy with the results of BBB AUTO LINE, you can still go to court because an arbitrator's decision is binding on GM but not on you, unless you acceptit. Eligibility is limited by vehicle age/mileage andother factors. For further information concerningthe program, call the BBB at 1-800-955-5100. You may also call the Pontiac Customer Assistance Center. in all states, depending on state law. Canadian owners refer to your warranty booklet. General Motors reserves the right to changeeligibility limitations and/or to discontinue its participation in this program. ** Some statesmay require that you file a claim with BBB AUiV LINE before resorting to state-operated procedures (including court). * This program may not be available 283