1993 Pontiac Grand Am Owner's Manual - Page 283

Customer Assistance Information G htticipation ln Better M Business Bureau MediationhhiitaiionProgram* O r experience has shown thatthe u Customer Satisfaction Procedure described earlier in thispart has been very successful in achievingcustomer satisfaction. However, if you have not been substantially satisfied, Pontiac w n s you to be awareof GM's at voluntary participationin a no-charge mediationhrbitration program called BBB AUTO LINE. This program is administered by the Council of Better Business Bureaus through local Better Business Bureaus. It can resolve individual disputes involving vehicle repairs and the interpretation of your -New Vehicle Limited Warranty. We prefer thatyou not resort to BBB AUTO LINE until after a final decision is made under the Customer Satisfaction Procedure. However, you may file a claim at any time by contacting your local Better Business Bureau (BBB) at the following toll-free number: 1-800-955-5100.For further information about filing a claim, you may also write to: BBB AUTO LINE Council of Better Business Bureaus 4200 Wilson Boulevard Suite 800 Arlington, V 22203 A In order to file a claim, you will have to provide your name and address, the vehicle identification number(VIN) of your vehicle, and a statement the of nature of your complaint. BBB staff may try to help resolve your dispute through mediation. If mediation is not successful, or if you do not wish to participate in mediation, eligible customers may present their case to an impartial third-party arbitrator at an informal hearing. The arbitrator will render a decision your case, which in you may accept or reject. If you accept a valid arbitrator decision, GM will be bound by that decision. The entire dispute settlement process should ordinarily take about days from the 40