1997 Pontiac Grand Am Owner's Manual - Page 347

Pontiac dealers have the facilities, trained technicians and up-to-date information to promptly address any concerns you may have. However, if a concern has not been resolved to your complete satisfaction, take the following steps: For help outside of the United States and Canada, call the following numbers as appropriate: InMexico:(525) 625-3256 In Puerto Rico: 1-800-496-9992 (English) or 1-800-496-9993 (Spanish) In the U.S. Virgin Islands: 1-800-496-9994 0 STEP ONE -- Discuss your concern witha member of dealership management. Normally, concerns can be quickly resolvedat that level. If matter has the already been reviewed with Sales, Service or Parts the Manager, contact the ownerof the dealership or the General Manager. STEP TWO -- If after contacting a member of dealership management,it appears your concerncannot be resolved by the dealership without further help, contact the Pontiac Customer AssistanceCenter by calling 1-800-PM-CARES. In Canada, contact GM of Canada Customer Communication Centre in Oshawa bycalling 1-800-263-3777 (English) or 1-800-263-7854 (French). In the Dominican Republic: 1-800-75 1-4135 (English) or 1-800-751-4136 (Spanish) In the Bahamas: 1-800-389-0009 In Bermuda, Barbados, Antigua and the British Virgin Islands: 1-800-534-0122 In all other Caribbean countries: (809) 763- 1315 In other overseas locations, call GM International Product Center in Canada at (905) 644-41 12. 8-4