1997 Pontiac Grand Am Owner's Manual - Page 353

We prefer you utilize the Customer Satisfaction Procedure before you resort to AUTO LINE, but you may contact the BBB at any time. The BBB will attempt to resolve the complaint serving as intermediary. If an this mediation is unsuccessful, an informal hearing will be scheduled whereeligible customers may presenttheir case to an impartial third-party arbitrator. The arbitrator will makea decision which you may accept or reject. you accept the decision, GM willbe If bound by that decision. The entire dispute resolution procedure should ordinarily take about days from the 40 time you file a claim until a decision is made. Some state laws may require you to use this program before filing a claim witha state-run arbitration program or in the courts. For further information, contact the BBB at 1-800-955-5100 or the Pontiac Customer Assistance Center at 1-800-PM-CARES. REPORTING SAFETY DEFECTS TO THE UNITED STATES GOVERNMENT If you believe that yourvehicle has a defect which could cause a crash or could cause injury or death, you should immediately inform the National Highway Traffic Safety Administration (NHTSA), in addition to notifying General Motors. If NHTSA receives similar complaints, it may open an investigation, and if it finds that a safety defect exists in a group of vehicles, it may order a recall and remedy campaign. However, NHTSAcannot become involved in individual problems betweenyou, your dealer or General Motors. To contact NHTSA, you mayeither call the Auto Safety Hotline toll-free at 1-800-424-9393 (or 366-0123 in the Washington, D.C. area)or write to: NHTSA, U.S. Department of Transportation Washington, D.C. 20590 You can also obtain other information about motor vehicle safety from the Hotline. Warranty Information Your vehicle comes witha separate warranty booklet that contains detailed warranty information. 8-10