1998 Pontiac Firebird Owner's Manual - Page 376

BBB AUTO LINE is an out-of-court program administered by the Better Business Bureau system to settle automotive disputes. This program is available This program is available in all states and the District free of charge to customers who currently own or leasea 50 of Columbia. Canadian owners refer to your Warranty GM vehicle. and Owner Assistance Information booklet for If you are not satisfied after following the Customer information on the Canadian Motor Vehicle Arbitration Satisfaction Procedure, you may contact theBBB using Plan (CAMVAP). General Motors reserves the right to the toll-free telephone number, or write them at the change eligibility limitations and/or to discontinue its following address: participation in this program. BBB AUTO LINE Both Pontiac and your Pontiac dealer are committed to Council of Better Business Bureaus, Inc. making sure you are completely satisfied with your new 4200 Wilson Boulevard vehicle. Our experience has shown that, situation if a Suite 800 arises where you feel your concern has not been Arlington, VA 22203- 1804 adequately addressed, the Customer Satisfaction Telephone: 1-800-955-5 100 Procedure described earlier this section is in very successful. to To file a claim,you will be asked provide y8 name our (VIN) There may be instances where an impartial third party and address, your Vehicle Identification Number of can assist in arriving at a solution to a disagreement and a statement the natureof your complaint. Eligibility is limited vehicle age and mileage, and by regarding vehicle repairs interpretation of the New or other factors. To Vehicle Limited Warranty. assist in resolving these disagreements, Pontiac voluntarily participates in BBB AUTO LINE. GM Participation in an Alternative Dispute Resolution Program 8-9