1998 Pontiac Firebird Owner's Manual - Page 377

We prefer you utilize the Customer Satisfaction REPORTING SAFETY DEFECTS Procedure before you resort to AUTO LINE, but you TO THE UNITEDSTATES may contact the BBB at any time. The BBB will attempt GOVERNMENT to resolve the complaint serving as an intermediary. If this mediation is unsuccessful, an informal hearing will If you believe that your vehicle has a which could defect be scheduled whereeligible customers may present their cause a crash could cause injury or death, you should or case toan impartial third-party arbitrator. immediately inform the National Highway Traffic Safety Administration (NHTSA), in addition to The arbitratorwill make a decision which you may notifying General Motors. accept or reject. you accept the decision, will be If GM bound by that decision.The entire dispute resolution If NHTSA receives similar complaints, it may open an procedure should ordinarily take about days from the 40 investigation, andif it fiids that a safety defect exists in time you file a claim until decision is made. a a group of vehicles, it may ordera recall and remedy campaign. However, NHTSA cannot become involved Some statelaws may require you to use program this your before filing a claim with a state-run arbitration program in individual problems between you, dealer or General Motors. or in the courts. For further information, contact the BBB at 1-800-955-5 100 or the Pontiac Customer To contact NHTSA,you may either call the Auto Safety Assistance Center at 1-800-PM-CARES. Hotline toll-free at1-800-424-9393 (or 366-0123 in the Washington, D.C. area) or write to: Warranty Information NHTSA, U.S. Department of Transportation Your vehicle comes with a separate warranty booklet Washington, D.C. 20590 that contains detailed warranty information. You can also obtain otherinformation about motor vehicle safetyfrom the Hotline. 8-10