Acer AT350 F2 Acer AT350 F2 Server Service Guide
Acer AT350 F2 Manual
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- Acer AT350 F2 | Acer AT350 F2 Server Service Guide - Page 1
AT350 F2 Series Service Guide - Acer AT350 F2 | Acer AT350 F2 Server Service Guide - Page 2
© 2012. All Rights Reserved. Acer AT350 F2 Series Service Guide Acer AT350 F2 Model Number : Serial Number: Purchase Date: Place of Purchase: - Acer AT350 F2 | Acer AT350 F2 Server Service Guide - Page 3
iii Information for your safety and comfort Safety instructions Read these instructions carefully. Keep this document for future reference. Follow all warnings and instructions marked on the product. Turning the product off before cleaning Unplug this product from the wall outlet before cleaning. Do - Acer AT350 F2 | Acer AT350 F2 Server Service Guide - Page 4
iv • To avoid damage of internal components and to prevent battery leakage, do not place the product on a vibrating surface. • Never use it under sporting, exercising, or any vibrating environment which will probably cause unexpected short current or damage rotor devices, HDD, Optical drive, and - Acer AT350 F2 | Acer AT350 F2 Server Service Guide - Page 5
distinct change in performance, indicating a need for service • the product does not operate normally after following the operating instructions Note: Adjust only those controls that are covered Equipment (WEEE) regulations, visit www.acer-group.com/public/Sustainability/sustainability01.htm. - Acer AT350 F2 | Acer AT350 F2 Server Service Guide - Page 6
installation. This device generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation - Acer AT350 F2 | Acer AT350 F2 Server Service Guide - Page 7
vii Operation conditions This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. - Acer AT350 F2 | Acer AT350 F2 Server Service Guide - Page 8
. Laserproduct klasse 1 Voorzichtig: Onzichtbare laserstraling indien geopend. Voorkom blootstelling aan straal. Declaration of Conformity for EU countries Hereby, Acer, declares that this system is in compliance with the essential requirements and other relevant provisions of Directive 1999/5/EC - Acer AT350 F2 | Acer AT350 F2 Server Service Guide - Page 9
on the system 21 Power-on problems 22 Configuring the system OS 23 Turning off the system 24 3 System upgrades 25 Installation precautions 26 ESD precautions 26 Pre-installation instructions 26 Post-installation instructions 27 Opening the server 28 Removing and installing the - Acer AT350 F2 | Acer AT350 F2 Server Service Guide - Page 10
Optical Disk Drive BBS Priority Removable Device BBS Priority Network Device BBS Priority Boot Manager Exit Options 5 System troubleshooting Resetting the system Initial system startup problems Initial troubleshooting checklist Hardware diagnostic testing 48 53 53 65 66 69 70 71 71 72 73 74 75 77 - Acer AT350 F2 | Acer AT350 F2 Server Service Guide - Page 11
Specific problems and corrective actions BIOS Error Beep Codes Appendix A Server management tools Server management Acer Smart Console Settings Configuring BIOS Connecting to the Remote Server Accessing the Remote Server via Acer Smart Console Acer Smart Console Main Screen System Status Server - Acer AT350 F2 | Acer AT350 F2 Server Service Guide - Page 12
Keyboard/Mouse Hotplug 194 Console Redirection - User List 195 Console Redirection - Capture 196 Console Redirection - Exit 197 Remote Control - Server Power Control 198 Remote Control-Launch SOL 199 Virtual Media 201 Configuring USB Floppy & Flash Device Settings 202 Configuring CD - Acer AT350 F2 | Acer AT350 F2 Server Service Guide - Page 13
Maintenance - Firmware Update Maintenance - Unit Reset Maintenance - Factory Default Maintenance - IPMI Configuration Maintenance - SDR Replacement Maintenance - Console Event Log Miscellaneous Index xiii 206 208 210 211 212 213 214 215 - Acer AT350 F2 | Acer AT350 F2 Server Service Guide - Page 14
xiv - Acer AT350 F2 | Acer AT350 F2 Server Service Guide - Page 15
1 System tour - Acer AT350 F2 | Acer AT350 F2 Server Service Guide - Page 16
2 1 System tour System notes The AT350 F2 is an outstanding 4U dual socket rack-mountable tower server that supports up to two new generations of Intel E5-2600 Series (Socket R) processors that offer QPI (Intel QuickPath Interface) Technology (V.1.1), providing point-to-point connection with a - Acer AT350 F2 | Acer AT350 F2 Server Service Guide - Page 17
3 External and internal structure Front panel With 3.5-inch HDD bays - Acer AT350 F2 | Acer AT350 F2 Server Service Guide - Page 18
for 5.25-inch devices (i.e. ODD, tape drives, etc.) Optical drive Disk drive for reading CD, VCD, and DVD contents. Power button Press to turn the server on/off, or to put it in standby mode Power indicator Indicates the system power status. - Acer AT350 F2 | Acer AT350 F2 Server Service Guide - Page 19
ID button is pressed or activated through IPMI. Connect to USB devices. 12 Bezel door Unlock and open the bezel door to power on the server and access the server's hard drives and USB ports. 13 Security keylock Secures the bezel door to protect the - Acer AT350 F2 | Acer AT350 F2 Server Service Guide - Page 20
6 Front panel LED indicator status 1 System tour LED indicator Power state indicator HDD activity indicator System status LAN activity indicators LAN1 LAN2 LED color Green Green N/A N/A Amber N/A Red Red Red N/A Green Green N/A LED state On Blink (1 Hz with at 50% duty cycle) Off Off Blink Off - Acer AT350 F2 | Acer AT350 F2 Server Service Guide - Page 21
7 Rear panel No. Icon 1 2 3 4 5 6 Component Description Power supply module Provides power to the system. System fans Regulate the system airflow. PCI slot covers Protect the vacant expansion slots. VGA port Connects to monitors. LAN port 4 LAN port 2 Connects to an internet or intranet - Acer AT350 F2 | Acer AT350 F2 Server Service Guide - Page 22
network. Connect to USB devices. USB 2.0 ports Connect to USB devices. COM port Connects to serial devices. Server management port (10/100) Reserved for remote management of server. LAN port LED indicator status LED indicator RJ45 LED (left) RJ45 LED (right) LED color LED state Status - Acer AT350 F2 | Acer AT350 F2 Server Service Guide - Page 23
9 Internal components No. Component 1~2 CPU2 DIMM modules 3~4 Heat sink fan (HSF) assemblies 5~6 CPU1 DIMM modules 7 Sliders for the 5.25" devices 8 HDD carriers 9 System fans 10 Mainboard 11 PCI slot lock 12 System fans 13 Power supply - Acer AT350 F2 | Acer AT350 F2 Server Service Guide - Page 24
10 Mainboard Layout 1 System tour No. Code 1 P2 DIMM H1, P2 DIMM H2, P2 DIMM H3, P2 DIMM G1, P2 DIMM G2, P2 DIMM G3, 2 CPU2 3 JP12C1 4 JPW3 5 JPW2 Description DDR3 DIMM slots for CPU2 Processor 2 socket Power Supply SMBUS I2C Header 8-pin 12V power connectors 8-pin 12V power - Acer AT350 F2 | Acer AT350 F2 Server Service Guide - Page 25
No. Code 6 JPW1 7 FAN1 8 P1 DIMM A1, P1 DIMM A2, P1 DIMM A3, P1 DIMM B1, P1 DIMM B2, P1 DIMM B3, 9 FAN2 10 CPU1 11 JF1 12 FAN3 13 P1 DIMM D1, P1 DIMM D2, P1 DIMM D3, P1 DIMM C1, P1 DIMM C2, P1 DIMM C3, 14 SP1 15 FAN4 16 FANA 17 FANB 18 JS1 19 JS2 20 J17 21 - Acer AT350 F2 | Acer AT350 F2 Server Service Guide - Page 26
Recovery Jumper Internal USB Connection Front Panel Accessible USB Connection Chassis intrusion header Internal Type A USB Port USB Port CMOS CLEAR Trusted Platform Support Header SMB to PCI-E Slot Enabled SMB to PCI-E Slot Enabled COM2 Header Standby header VGA enable/disable jumper PCI-E x 16 slot - Acer AT350 F2 | Acer AT350 F2 Server Service Guide - Page 27
No. Code 47 JPL1 48 VGA 49 P2 DIMM E1, P2 DIMM E2, P2 DIMM E3, P2 DIMM F1, P2 DIMM F2, P2 DIMM F3, 50 LAN2/4 51 LAN1/3 52 USB 2/3 53 USB 0/1 54 COM1 55 FAN6 56 FAN5 13 Description GLAN ports enable/disable jumper VGA - Acer AT350 F2 | Acer AT350 F2 Server Service Guide - Page 28
14 Mainboard jumper settings 1 System tour No. Code 1 JWD1 2 JBT1 3 JPG1 4 JPB1 5 JPL1 Jumper Default Setting Watch Dog 1-2 Close: Reset (default setting) 2-3 Close: NMI Open: Disabled Clear CMOS To clear CMOS, use a metal object such as a small screwdriver to touch both pads at - Acer AT350 F2 | Acer AT350 F2 Server Service Guide - Page 29
15 Mainboard LEDs No. LED 1 LE1 2 LEM1 3 LE2 Description State Status Power LED Green: On Power on BMC heartbeat LED Green: blinking BMC normal System ID switch LED Blue Unit identified - Acer AT350 F2 | Acer AT350 F2 Server Service Guide - Page 30
16 1 System tour - Acer AT350 F2 | Acer AT350 F2 Server Service Guide - Page 31
2 System setup - Acer AT350 F2 | Acer AT350 F2 Server Service Guide - Page 32
devices such as air conditioners, radio and TV transmitters, etc. Checking the package contents Check the following items from the package: • AT350 F2 system • AT350 F2 accessory box If any of the above items is damaged or missing, contact your dealer immediately. Save the boxes and packing - Acer AT350 F2 | Acer AT350 F2 Server Service Guide - Page 33
19 Connecting peripherals Refer to the illustration below for specific connection instructions on the peripherals you want to connect to the system. Front connections - Acer AT350 F2 | Acer AT350 F2 Server Service Guide - Page 34
connections 2 System setup Note: Consult the operating system manual for information on how to configure the network setup. Caution: Do not route the power cord where it will be walked on or pinched by items placed against it. The server is designed to be electrically grounded (earthed). To ensure - Acer AT350 F2 | Acer AT350 F2 Server Service Guide - Page 35
power on the system. Follow the procedure below. 1 Press the power button. The system starts up and displays a welcome message on the monitor. After that, a series of power-on self-test (POST) messages appears. The POST messages indicate if the system is running well or not. Note: If the system does - Acer AT350 F2 | Acer AT350 F2 Server Service Guide - Page 36
22 2 System setup Power-on problems If the system fails to boot after you have applied power, check the following factors that might have caused the boot failure. • The external power - Acer AT350 F2 | Acer AT350 F2 Server Service Guide - Page 37
again to close the disc tray. 6 On the Acer Smart Setup window, select OS Installation. 7 Follow all onscreen instructions. For more information, refer to the Smart Setup Help file. Note: Acer Smart Setup only supports the Microsoft Windows Server, Red Hat Enterprise Linux, and SUSE Linux Enterprise - Acer AT350 F2 | Acer AT350 F2 Server Service Guide - Page 38
setup Turning off the system There are two ways to turn off the server - via software or via hardware. The software procedure below applies to a system via hardware: If you cannot shut down the server via software, press the power button for at least four seconds. Quickly pressing the button may put - Acer AT350 F2 | Acer AT350 F2 Server Service Guide - Page 39
3 System upgrades - Acer AT350 F2 | Acer AT350 F2 Server Service Guide - Page 40
assembly aids and foam packing. Pre-installation instructions Perform the steps below before you open the server or before your remove or replace any component the following sections unless you are a qualified service technician. 1 Turn off the server and all connected peripherals. 2 Unplug all - Acer AT350 F2 | Acer AT350 F2 Server Service Guide - Page 41
27 5 Open the server according to the instructions on page 41. 6 Follow the ESD precautions described in the previous section when handling a server component. Post-installation instructions Perform the steps below after installing a server component. 1 See to it that all components are installed - Acer AT350 F2 | Acer AT350 F2 Server Service Guide - Page 42
Caution: Before you proceed, make sure that you have turned off the system and all peripherals connected to it. Read the Pre-installation instructions section on page 26. You need to open the server before you can install upgrade components. The left side panel is removable to allow access to the - Acer AT350 F2 | Acer AT350 F2 Server Service Guide - Page 43
29 Installing the side panel 1 Observe the pre-installation instructions described on page 26. 2 Position the side panel so that the tabs on the cover align with the slots on the chassis (1), then slide the - Acer AT350 F2 | Acer AT350 F2 Server Service Guide - Page 44
System upgrades Configuring the hard disk drive The AT350 F2 accommodates up to eight 3.5-inch or sixteen 2.5- bay, you need to purchase the optional bay and SAS RAID controller. Note: Maximum HDD support is SKU-dependent. Accessing the drive bays Since SATA/SAS drives have hot-plug capability, - Acer AT350 F2 | Acer AT350 F2 Server Service Guide - Page 45
31 Note: The operating system you use must have RAID support to enable the hot-plug capability of the SATA drives. Caution! When working around the SATA backplane, do not touch the backplane with any metal - Acer AT350 F2 | Acer AT350 F2 Server Service Guide - Page 46
hot-plug HDD status indicators. 3.5-inch HDD 2.5-inch HDD Description Green Onboard SATA or RAID card without SGPIO support HDD present On/Off* HDD access Blink RAID card with SGPIO support HDD present no access On/Off* HDD access Blink HDD failure HDD removal Off HDD insertion and - Acer AT350 F2 | Acer AT350 F2 Server Service Guide - Page 47
If you intend to replace a HDD and need to remove the old drive, proceed to the instructions below. 1 Observe the ESD precautions described on page 26. 2 Observe the pre-installation instructions described on page 26. 3 If necessary, unlock (1) the bezel door then pull it open (2). System with - Acer AT350 F2 | Acer AT350 F2 Server Service Guide - Page 48
34 3 System upgrades 4 Unlock the HDD carrier latch (1). 5 Slide the HDD carrier latch to release the lever (2). 6 Pull the lever and slide the carrier from the server (3). 3.5-inch HDD with carrier 2.5-inch HDD with carrier - Acer AT350 F2 | Acer AT350 F2 Server Service Guide - Page 49
35 7 If you have no plans of installing a new HDD to the server, you must reinstall the blank HDD carrier or HDD cover to maintain proper airflow. 8 Close the bezel door. 9 Observe the post-installation instructions on page 27. - Acer AT350 F2 | Acer AT350 F2 Server Service Guide - Page 50
36 3 System upgrades Installing a hard disk drive with carrier 1 Observe the ESD precautions described on page 26. 2 If necessary, unlock (1) the bezel door then pull it open (2). System with 3.5-inch HDD System with 2.5-inch HDD 3 Pull the HDD cover straight out of the drive bay. - Acer AT350 F2 | Acer AT350 F2 Server Service Guide - Page 51
37 4 Use the lever to push the HDD carrier in the empty bay until it locks into place (1). 5 Close the HDD carrier lever (2). 6 Lock the HDD carrier (3). 3.5-inch HDD with carrier 2.5-inch HDD with carrier 7 Close the bezel door. 8 Observe the post-installation instructions on page 27. - Acer AT350 F2 | Acer AT350 F2 Server Service Guide - Page 52
need to remove the hard disk drive cover from the hard drive bay. 1 Observe the ESD precautions described on page 26. 2 Observe the pre-installation instructions described on page 26. 3 Remove the side panel described on page 28. 4 Unlock the bezel door then pull it open. 5 Pull the HDD cover - Acer AT350 F2 | Acer AT350 F2 Server Service Guide - Page 53
39 2.5-inch HDD bays 6 Install the optional hard disk drive bay cage by pushing it until it locks into place. 3.5-inch HDD bays - Acer AT350 F2 | Acer AT350 F2 Server Service Guide - Page 54
the power and data cables of the carrier hard drives. 9 Re-install the side panel and close the bezel door. 10 Observe the post-installation instructions on page 27. - Acer AT350 F2 | Acer AT350 F2 Server Service Guide - Page 55
or you can install a new storage device on the second device bay. Please ensure all installed devices support the SATA interface. Installing an optional 5.25-inch storage device 1 Perform the pre-installation instructions described on page 26. 2 Remove the side panel described on page 28. 3 Pull the - Acer AT350 F2 | Acer AT350 F2 Server Service Guide - Page 56
42 3 System upgrades 5 Remove the four screws (1) that attach the metal brackets to the empty 5.25-inch drive cage. Detach the metal brackets (2). 6 Align the metal brackets with the new storage device and make sure the arrow (1) is pointing to the front. Align the notches on the brackets with - Acer AT350 F2 | Acer AT350 F2 Server Service Guide - Page 57
SATA cables (3) to their connectors on the main board. 10 Re-install the side panel and close the bezel door. 11 Observe the post-installation instructions described on page 27. - Acer AT350 F2 | Acer AT350 F2 Server Service Guide - Page 58
44 3 System upgrades Removing a 5.25-inch storage device 1 Perform the pre-installation instructions described on page 26. 2 Remove the side panel described on page 28. 3 Disconnect -install the side panel and close the bezel door. 6 Observe the post-installation instructions described on page 27. - Acer AT350 F2 | Acer AT350 F2 Server Service Guide - Page 59
assembly only. • Make sure to install the mainboard in the server before you install the CPU heatsink fan assembly. • When receiving fan assembly, please follow the instructions below to prevent damage to the processor or the CPU socket. 1 Observe the pre-installation instructions on page 26. 2 - Acer AT350 F2 | Acer AT350 F2 Server Service Guide - Page 60
heatsink in an upright position - with the thermal patch facing upward. Do not let the thermal patch touch the work surface. 8 Observe the post-installation instructions described on page 27. - Acer AT350 F2 | Acer AT350 F2 Server Service Guide - Page 61
the TIM. If a protective film is installed on the TIM, remove it. 1 Perform the pre-installation instructions described on page 26. 2 Remove the side panel described on page 28. 3 Lay the server on its side (components showing). 4 Do not apply any thermal grease to the heatsink or the processor die - Acer AT350 F2 | Acer AT350 F2 Server Service Guide - Page 62
guidelines This server has two LGA 2011 processor sockets for supporting Intel® E52600 series series processors. The handling. 1 Perform the pre-installation instructions described on page 26. 2 Remove the side panel described on page 28. 3 Lay the server on its side (components showing). 4 - Acer AT350 F2 | Acer AT350 F2 Server Service Guide - Page 63
49 5 Unlatch the hook-shaped load lever then pull it upwards (1). 6 Unlatch the bent load lever then pull it upwards (2). 7 Open the retention plate to expose the processor. - Acer AT350 F2 | Acer AT350 F2 Server Service Guide - Page 64
50 8 Gently lift the old processor out of its socket. 3 System upgrades 9 Remove the new processor from its protective packaging. 10 Make sure the alignment tabs on the socket fit the notch located on the edge of the processor (1). Insert the new processor into the socket (2). - Acer AT350 F2 | Acer AT350 F2 Server Service Guide - Page 65
51 11 Close the retention plate. 12 Press the bent load lever down and lock it in place (1). Press the hookshaped load lever down and lock it in place (2). If you notice any resistance when locking the retention plate with the load levers, ensure tha the CPU is installed correctly. - Acer AT350 F2 | Acer AT350 F2 Server Service Guide - Page 66
is applied so that both contact surfaces are still visible. 14 Install the heatsink fan assembly described on page 47. 15 Observe the post-installation instructions described on page 27. - Acer AT350 F2 | Acer AT350 F2 Server Service Guide - Page 67
53 Upgrading the system memory System memory interface The server has a total of twenty four DIMM slots. Each CPU controls four channels and each channel has three slots. The DIMM slots support DDR3-1333 registered/unbuffered ECC memory modules. For single rank and dual rank RDIMM, a maximum of - Acer AT350 F2 | Acer AT350 F2 Server Service Guide - Page 68
Notes: 1. Place DIMMs in "X" location. 2. DIMM population must correspond to the above tables. 3. DIMM modules support 1 GB, 2 GB and 4 GB DIMMs. 4. DIMM modules support 8 GB and 16 GB DIMMs (support depends on availability). 5. Do not mix UDIMMs with RDIMMs. 6. Use single rank and dual rank RDIMMs - Acer AT350 F2 | Acer AT350 F2 Server Service Guide - Page 69
: 1. Place DIMMs in "X" location. 2. DIMM population must correspond to the above tables. 3. DIMM modules support 1 GB, 2 GB and 4 GB DIMMs. 4. DIMM modules support 8 GB and 16 GB DIMMs (support depends on availability). 5. Do not mix UDIMMs with RDIMMs. 6. 3-DIMM per channel configuration is only - Acer AT350 F2 | Acer AT350 F2 Server Service Guide - Page 70
: 1. Place DIMMs in "X" location. 2. DIMM population must correspond to the above tables. 3. DIMM modules support 1 GB, 2 GB and 4 GB DIMMs. 4. DIMM modules support 8 GB and 16 GB DIMMs (support depends on availability). 5. Do not mix UDIMMs with RDIMMs. 6. 3-DIMM per channel configuration is only - Acer AT350 F2 | Acer AT350 F2 Server Service Guide - Page 71
: 1. Place DIMMs in "X" location. 2. DIMM population must correspond to the above tables. 3. DIMM modules support 1 GB, 2 GB and 4 GB DIMMs. 4. DIMM modules support 8 GB and 16 GB DIMMs (support depends on availability). 5. Do not mix UDIMMs with RDIMMs. 6. 3-DIMM per channel configuration is only - Acer AT350 F2 | Acer AT350 F2 Server Service Guide - Page 72
channel D are paired in lockstep mode. • Follow the population rules described in independent mode. • Lockstep mode is the only mode to support x8 SDDC. • Lockstep channels must be populated identically. Channel A & channel B with identical DIMMs and also channel C & channel D with identical DIMMs - Acer AT350 F2 | Acer AT350 F2 Server Service Guide - Page 73
: 1. Place DIMMs in "X" location. 2. DIMM population must correspond to the above tables. 3. DIMM modules support 1 GB, 2 GB and 4 GB DIMMs. 4. DIMM modules support 8 GB and 16 GB DIMMs (support depends on availability). 5. Do not mix UDIMMs with RDIMMs. 6. 3-DIMM per channel configuration is only - Acer AT350 F2 | Acer AT350 F2 Server Service Guide - Page 74
: 1. Place DIMMs in "X" location. 2. DIMM population must correspond to the above tables. 3. DIMM modules support 1 GB, 2 GB and 4 GB DIMMs. 4. DIMM modules support 8 GB and 16 GB DIMMs (support depends on availability). 5. Do not mix UDIMMs with RDIMMs. 6. 3-DIMM per channel configuration is only - Acer AT350 F2 | Acer AT350 F2 Server Service Guide - Page 75
: 1. Place DIMMs in "X" location. 2. DIMM population must correspond to the above tables. 3. DIMM modules support 1 GB, 2 GB and 4 GB DIMMs. 4. DIMM modules support 8 GB and 16 GB DIMMs (support depends on availability). 5. Do not mix UDIMMs with RDIMMs. 6. 3-DIMM per channel configuration is only - Acer AT350 F2 | Acer AT350 F2 Server Service Guide - Page 76
is usually like this: Item Density Rank Bit Organization Speed Density Rank Bit organization Speed Description 1 GB, 2 GB, 4 GB, 8 GB. Intel E5-2600 series processor supports DIMM organized by 1Gb, 2Gb or 4Gb DRAM chips. 1R = Single Rank 2R = Dual Rank 4R = Quad Rank Note: If quad rank DIMM is - Acer AT350 F2 | Acer AT350 F2 Server Service Guide - Page 77
size, speed, and organization must be installed in the same colored DIMM slots. 1 Observe the pre-installation instructions on page 26. 2 Remove the side panel described on page 28. 3 Lay the server on its side (components showing). 4 Locate the DIMM slot on the mainboard. 5 Align then insert the - Acer AT350 F2 | Acer AT350 F2 Server Service Guide - Page 78
DIMM upward to remove it from the slot (2). 4 If you intend to install a new DIMM, refer to the previous section, otherwise observe the post-installation instructions described on page 27. - Acer AT350 F2 | Acer AT350 F2 Server Service Guide - Page 79
65 Installing an expansion card I/O interface The AT350 F2 has six PCI bus slots with separate bus segments, namely: • Four PCI Express® 3.0 x16 (slots 1, 3, 4 and 5) • One PCI Express® 3.0 x8 (slot 6) • One PCI Express® 3.0 x4 - Acer AT350 F2 | Acer AT350 F2 Server Service Guide - Page 80
a SAS card 1 Observe the pre-installation instructions on page 26. 2 Remove the side panel described on page 28. 3 If necessary, remove any cables that prevent access to the PCI slot. 4 Locate an empty expansion slot that is compatible with the specification of the card you intend to install - Acer AT350 F2 | Acer AT350 F2 Server Service Guide - Page 81
holding the card in place (6). 11 Close the restraining latch (7). 12 Connect the appropriate cables to the card. 13 Observe the post-installation instructions described on page 27. When you turn on the system, the BIOS setup automatically detects and assigns resources to the new device (applicable - Acer AT350 F2 | Acer AT350 F2 Server Service Guide - Page 82
68 3 System upgrades - Acer AT350 F2 | Acer AT350 F2 Server Service Guide - Page 83
4 System BIOS - Acer AT350 F2 | Acer AT350 F2 Server Service Guide - Page 84
. The system reboots immediately after you close the Setup. Note: BIOS Setup Utility will be simply referred to as "Setup" or "Setup Utility" in this guide. The screenshots used in this guide display default system values. These values may not be the same those found in your system. - Acer AT350 F2 | Acer AT350 F2 Server Service Guide - Page 85
71 Entering BIOS Setup 1 Turn on the server and the monitor. If the server is already turned on, close all open applications, then restart the server. 2 During POST, press . If you fail to press before POST is completed, you will need to restart the server. The Setup Main menu will be - Acer AT350 F2 | Acer AT350 F2 Server Service Guide - Page 86
72 4 System BIOS BIOS setup navigation keys Use the following keys to move around the Setup Utility: • Left and Right arrow keys - Move between selections on the menu bar. • Up and Down arrow keys - Move the cursor to the field you want. • PgUp and PgDn keys - Move the cursor to the previous and - Acer AT350 F2 | Acer AT350 F2 Server Service Guide - Page 87
73 Main menu Parameter System Overview System BIOS Version Build Date Processor Speed Physical Count System Memory Size System Date System Time Description Option Version of the BIOS used in your system. Date when the BIOS Setup Utility was created. Displays the type of CPU detected by the BIOS. - Acer AT350 F2 | Acer AT350 F2 Server Service Guide - Page 88
74 4 System BIOS Advanced menu The Advanced menu display submenu options for configuring the function of various hardware components. Select a submenu item, then press to access the related submenu screen. - Acer AT350 F2 | Acer AT350 F2 Server Service Guide - Page 89
for AES. These instructions can be utilized by software to accelarate performance of AES applications. Enabled Disabled Clock Spread Spectrum Select Enable to enable Clock Spectrum support, which will allow the BIOS to monitor and attempt to reduce the level of Electromagnetic Interference - Acer AT350 F2 | Acer AT350 F2 Server Service Guide - Page 90
value. Enable this function to boot the legacy operating systems that cannot support processors with extended CPUID functions. Enabled Disabled If set to Enabled, the hardware prefetcher will prefetch streams of data and instructions from the main memory to the L2 cache to improve CPU performance - Acer AT350 F2 | Acer AT350 F2 Server Service Guide - Page 91
Patrol Scrub Description Options Use this feature to force a DDR3 memory module to run at a frequency other than what is specified in the specification. Auto Force DDR3-800 Force DDR3-1066 Force DDR3-1333 Force DDR3-1600 Force SPD When Independent is selected, all DIMMs are available to - Acer AT350 F2 | Acer AT350 F2 Server Service Guide - Page 92
. Enabled Disabled Select Enabled to enable data scrubbing to ensure data security and integrity. Enabled Disabled Select Enabled to support device tagging. Enabled Disabled Throttling improves reliability and reduces power consumption in the processor via automatic voltage control during - Acer AT350 F2 | Acer AT350 F2 Server Service Guide - Page 93
chipset settings. Parameter Current QPI Link Current QPI Frequency QPI (Quick Path Interconnect) Link Speed Mode QPI Link Frequency Select Intel VT-d TXT Support ME Subsystem Description This item displays the current status of the QPI Link. This item displays the frequency of the QPI Link. Use - Acer AT350 F2 | Acer AT350 F2 Server Service Guide - Page 94
on other timestamp calculation devices, such as an x86 RDTSC Instruction embedded in the CPU. The High Performance Event Timer is used Disabled Select Enabled to enable Windows Hardware Error Architecture (WHEA) support which will provide a common infrastructure for the system to handle hardware - Acer AT350 F2 | Acer AT350 F2 Server Service Guide - Page 95
Storage Controller Unit SCU RAID Option ROM SCU Option ROM Codebase Description Select Enabled to enable PCH SCU storage devices. Select uEFI or Legacy to support the onboard SCU Option ROM to boot up the system via a storage device. Select SATA RAID with Intel or LSI ROM Options Enabled Disabled - Acer AT350 F2 | Acer AT350 F2 Server Service Guide - Page 96
OPROM/CPU2 Slot 1 PCI-E 3.0 x16 OPROM/ CPU2 Slot 2 PCIE 3.0 x16 OPROM/CPU1 Slot 1 PCI-E 3.0 x8 OPROM Select Enabled to enable Option ROM support to boot the computer using a network interface from the slots specified above. On Board Graphics Controller Select Enabled to enable onboard graphics - Acer AT350 F2 | Acer AT350 F2 Server Service Guide - Page 97
ROM Network Stack Select Enabled enable PXE (Preboot Execution Environment) or UEFI (Unified Extensible Firmware Interface) for network stack support. Enabled Disabled iSCSI Configuration This item displays iSCSI configuration information: • iSCSI Initiator Name: This item displays the name of - Acer AT350 F2 | Acer AT350 F2 Server Service Guide - Page 98
Devices This feature enables all USB ports/ devices. Enabled Disabled Legacy USB Support (Available when USB Functions is not Disabled) Select Enabled to support legacy USB devices. Select Auto to disable legacy support if USB devices are not present. Select Disable to have USB devices available - Acer AT350 F2 | Acer AT350 F2 Server Service Guide - Page 99
85 Super IO Configuration This feature allows the user to configure the Super IO settings. Parameter Super IO Chip Description Options This item displays the Super IO chip used in the motherboard. Serial Port 1 and 2 Configuration This feature allows the user to configure the serial ports - Acer AT350 F2 | Acer AT350 F2 Server Service Guide - Page 100
4 System BIOS This feature allows the user to configure power management setting. Parameter Deep Power Off Mode RTC Wakeup Support Restore on AC Power Loss ASPM Support Description Select Enabled to turn off device power when the system is in sleep state. Options Enabled Disabled Use this - Acer AT350 F2 | Acer AT350 F2 Server Service Guide - Page 101
Redirection Serial Port for Out-of-Band Management/ Windows Emergency Management Services (EMS) Description Options Select Enabled to use a COM Port the ASCII Character set. Select VT100+ to add color and function key support. Select ANSI to use the Extended ASCII Character Set. Select VT-UTF8 to - Acer AT350 F2 | Acer AT350 F2 Server Service Guide - Page 102
Bits Parity Stop Bits Flow Control VT-UTF8 Combo Key Support Recorder Mode Description Options Use this feature to set the CTS Software Xon/ Xoff. Select Enabled to enable VT-UTF8 Combination Key support for ANSI/VT100 terminals. Enabled Disabled Select Enabled to capture the data displayed - Acer AT350 F2 | Acer AT350 F2 Server Service Guide - Page 103
. Disabled Use this feature to select the number of rows and columns used in Console Redirection for legacy OS support. 80x24 80x25 This feature selects Function Keys and KeyPad settings for Putty, which is a terminal emulator designed for the Windows OS. VT100 Linux, XTERMR6 SC0 - Acer AT350 F2 | Acer AT350 F2 Server Service Guide - Page 104
90 4 System BIOS Security Settings The BIOS provides a Supervisor and a User password. If you use both passwords, the Supervisor password must be set first. Parameter Supervisor Password User Password Description This item indicates if a Supervisor password has been entered for the system. "Not - Acer AT350 F2 | Acer AT350 F2 Server Service Guide - Page 105
91 Parameter BIOS Write Protect Chassis Opened Warning Description Options Select Enabled to prevent the user from writing data into the BIOS Setup Utility. The options are Enabled and Disabled Enabled Disabled This feature will clear the status log which indicates "case-open." If the User - Acer AT350 F2 | Acer AT350 F2 Server Service Guide - Page 106
92 Server Management 4 System BIOS - Acer AT350 F2 | Acer AT350 F2 Server Service Guide - Page 107
the Yes LAN BIOS should configure the IPMI setting at next No Configuration system boot. IPMI LAN Selection Select dedicated LAN or onboard LAN for server management. Dedicated Onboard Failover - Acer AT350 F2 | Acer AT350 F2 Server Service Guide - Page 108
client can be reassigned to a new client. Select Static (Static Allocation) to allow the host server to allocate an IP address based on a table containing MAC Address/IP Address pairs that are manually entered (such as by a network administrator). Only clients with a MAC address listed in the MAC - Acer AT350 F2 | Acer AT350 F2 Server Service Guide - Page 109
to log OEM codes. Enabled Disabled Convert OEM Codes Select Enabled to convert OEM codes. Enabled Disabled PCI Error Logging Support Select Enabled to support error event logging for PCI slots. Enabled Disabled View SMBIOS Event Log Parameter View SMBIOS Event Log Description This item - Acer AT350 F2 | Acer AT350 F2 Server Service Guide - Page 110
96 Boot Options Use this feature to configure boot settings. 4 System BIOS Set Boot Priority Parameter 1st Boot 2nd Boot 3rd Boot 4th Boot 5th Boot Description This item allows the user to select the first boot device. Select a LAN device to boot the system from the network connection. Select - Acer AT350 F2 | Acer AT350 F2 Server Service Guide - Page 111
97 UEFI Boot Drive BBS Priority Parameter Description Boot Option #1 Specifies the Boot Device Priority sequence from UEFI Boot Drives. Options Hard Disk Drive BBS Priority Parameter Description Boot Option #1 Specifies the Boot Device Priority sequence from available Hard Drives. Options - Acer AT350 F2 | Acer AT350 F2 Server Service Guide - Page 112
98 4 System BIOS Parameter Quick Boot Bootup NumLock Halt On Option ROM Message BIOS Watchdog Timer Description Options Select Enabled to skip certain tests during POST to reduce the time needed for system boot. Enabled Disabled This feature allows the user to set the On Power-on state for - Acer AT350 F2 | Acer AT350 F2 Server Service Guide - Page 113
99 Boot Manager Use this feature to overwrite the original boot sequence. - Acer AT350 F2 | Acer AT350 F2 Server Service Guide - Page 114
100 4 System BIOS Exit Options Select the Exit tab from the BIOS Setup Utility screen to enter the Exit BIOS Setup screen. Parameter Description Save Changes and Exit Select this option and press to leave the BIOS Setup Utility and reboot the computer for the new system configuration - Acer AT350 F2 | Acer AT350 F2 Server Service Guide - Page 115
101 Parameter Description Options Save Changes When you have completed the system Yes configuration changes, select this option No to save the changes and reboot the computer so that the new system configuration settings can take effect. Select Save Changes and Exit, and press . - Acer AT350 F2 | Acer AT350 F2 Server Service Guide - Page 116
102 4 System BIOS - Acer AT350 F2 | Acer AT350 F2 Server Service Guide - Page 117
5 System troubleshooting - Acer AT350 F2 | Acer AT350 F2 Server Service Guide - Page 118
Resetting the system Before going through in-depth troubleshooting, attempt first to reset the system using one of the methods below. Perform Soft boot reset Cold boot reset Purpose To do this To clear - Acer AT350 F2 | Acer AT350 F2 Server Service Guide - Page 119
Initial system startup problems Problems that occur at initial system startup are usually caused by an incorrect installation or configuration. Hardware failure is a less possible cause. If the problem you are experiencing is with a specific application, see the "There is problem with the software - Acer AT350 F2 | Acer AT350 F2 Server Service Guide - Page 120
106 5 System troubleshooting Initial troubleshooting checklist Use the checklist below to eliminate possible causes for the problem you are encountering. • system power button to turn the server on (power on indicator should be lit green)? • Are all device drivers properly installed? • Are hard - Acer AT350 F2 | Acer AT350 F2 Server Service Guide - Page 121
107 Hardware diagnostic testing This section provides a detailed approach to identifying a hardware problem and its cause. Checking the boot-up status Caution: Before disconnecting any peripheral cables from the server, turn off the system and any peripheral devices. Failure to do so can cause - Acer AT350 F2 | Acer AT350 F2 Server Service Guide - Page 122
108 5 System troubleshooting Verifying the condition of the storage devices As have installed. If any of these indicators fail to light up, refer to related problems listed in the Specific problems and corrective actions section. Confirming loading of the operating system Once the system boots - Acer AT350 F2 | Acer AT350 F2 Server Service Guide - Page 123
corrective actions Listed below are specific problems that may arise during the use of your server and their possible solutions. Power a reboot between each addition to determine if one of them is causing the problem. • Make sure that you have properly installed system compliant memory modules, and - Acer AT350 F2 | Acer AT350 F2 Server Service Guide - Page 124
110 5 System troubleshooting Optical drive activity indicator does are not detected. Do the following: • Make sure the memory modules specifications comply with the system requirements. • Make sure the memory modules have . • Reinstall the network drivers. • Try another port or hub on the switch. - Acer AT350 F2 | Acer AT350 F2 Server Service Guide - Page 125
not light. Do the following: • Make sure the correct network drivers are loaded on the system. • Network might be idle. Peripheral and operation documentation for instructions on setting up and using the software. • Try a different version of the software to see if the problem is with the copy - Acer AT350 F2 | Acer AT350 F2 Server Service Guide - Page 126
112 5 System troubleshooting • Make sure that you have properly installed system-compliant memory modules, and that they are populated not appear, the display monitor or the video controller may be defective. Contact your local Acer representative or authorized dealer for technical assistance. - Acer AT350 F2 | Acer AT350 F2 Server Service Guide - Page 127
procedure. If a fatal error occurs, you should consult with your system manufacturer for possible repairs. These fatal errors are usually communicated through a series of audible beeps. The numbers on the fatal error list correspond to the number of beeps for the corresponding error. BIOS Error - Acer AT350 F2 | Acer AT350 F2 Server Service Guide - Page 128
114 5 System troubleshooting - Acer AT350 F2 | Acer AT350 F2 Server Service Guide - Page 129
Appendix A Server management tools - Acer AT350 F2 | Acer AT350 F2 Server Service Guide - Page 130
overview The server management tools supported by this system are listed in the table below. Tool Acer Smart Server Manager Acer Smart Setup Acer Smart Console Function Remotely manage the server in a network environment through a single management station. For detailed instructions on how - Acer AT350 F2 | Acer AT350 F2 Server Service Guide - Page 131
Onboard SAS RAID (EFI Mode or Legacy Mode) You don't need to change setting in BIOS Setup to enable Intel Onboard SAS RAID. Currently, AT350 F2 only supports Intel onboard SAS RAID in Legacy mode. Entering Intel onboard SAS RAID BIOS Utility (Legacy Mode) Please press CTRL-I when you see the RAID - Acer AT350 F2 | Acer AT350 F2 Server Service Guide - Page 132
118 Appendix A Server management tools 9 Press when "Are you sure you want to create the volume? (Y/N):" displayed. 10 Now the RAID volume is created, you can press - Acer AT350 F2 | Acer AT350 F2 Server Service Guide - Page 133
Please select Exit in left panel. 5 Press Ctrl+Alt+Del to reboot the server. Creating a RAID Volume 1 Launch the configuration menu. 2 Select Configuration Wizard 3 Select Add Configuration and click on Next. 4 Select Manual Configuration and click on Next. 5 Press and hold the key and select - Acer AT350 F2 | Acer AT350 F2 Server Service Guide - Page 134
120 Appendix A Server management tools 8 Select the RAID Level you want to use, create the logical volume by specify the size at Select Size and click on Accept - Acer AT350 F2 | Acer AT350 F2 Server Service Guide - Page 135
Appendix B Rack mount configuration - Acer AT350 F2 | Acer AT350 F2 Server Service Guide - Page 136
equipment rack The equipment rack must be anchored to an unmovable suitable support to prevent the rack from falling over when one or more assembly. The equipment rack must be installed according to the manufacturer's instructions. • Main AC power disconnect You are responsible for installing an - Acer AT350 F2 | Acer AT350 F2 Server Service Guide - Page 137
123 • Mechanical loading Exercise care when mounting the system in a rack to avoid any accidents. • Circuit overloading Appropriate consideration should be given when connecting the supply circuit to the system to avoid any circuit overload. The system name plate rating should be used when - Acer AT350 F2 | Acer AT350 F2 Server Service Guide - Page 138
124 Appendix B Rack mount configuration System rack installation The server should be mounted into a rack. A tool-less rack rail kit is available for installing system to a rack cabinet. The figure below shows the server in a rack-mount position. - Acer AT350 F2 | Acer AT350 F2 Server Service Guide - Page 139
of two holes with closer spacing to the center of the next pair is equivalent to 1U. Note: The unit of measurement used in this guide is "U" (1U = 1.75 inches or 44.45 mm). The total sum of the heights of all components in the rack measured in "U" cannot exceed the - Acer AT350 F2 | Acer AT350 F2 Server Service Guide - Page 140
configuration Installing the system into the rack Caution! To minimize the chances of injuries, make sure that two or more people help in installing the server. 1 Confirm that the left and right inner rails have been correctly identified. 2 Remove the footstands from the - Acer AT350 F2 | Acer AT350 F2 Server Service Guide - Page 141
127 3 Attach the inner rails to both sides of the server. (1) Align the screw holes on the rack handles with those on the server and use the screws from the rack mount kit to secure the rack handles to the server. (2) Align the screw holes on the left and right front inner rails and - Acer AT350 F2 | Acer AT350 F2 Server Service Guide - Page 142
128 Appendix B Rack mount configuration 4 Install the mounting rails to the rack posts. (1) Align the left and right mounting rails to the front rack post mounting holes. Secure each mounting rail to the front rack post with one screw. (2) Align the left and right mounting rails to the rear rack - Acer AT350 F2 | Acer AT350 F2 Server Service Guide - Page 143
129 5 Extend the middle sliding piece of each mounting rail forward until you hear an audible click. - Acer AT350 F2 | Acer AT350 F2 Server Service Guide - Page 144
in the system rack. (1) Insert the inner rails attached to the server into the mounting rails. (2) Push the server into the rack until you hear a click sound. Caution! To avoid personal injury, care should be taken when pressing the inner rail release latches and - Acer AT350 F2 | Acer AT350 F2 Server Service Guide - Page 145
131 7 Secure the rack handles to the system rack. For security purposes, you can use screws to secure the rack handles to the front of the rack as illustrated below. - Acer AT350 F2 | Acer AT350 F2 Server Service Guide - Page 146
132 Appendix B Rack mount configuration - Acer AT350 F2 | Acer AT350 F2 Server Service Guide - Page 147
Appendix C Acer Smart Console - Acer AT350 F2 | Acer AT350 F2 Server Service Guide - Page 148
use a web browser to remotely manage servers running different operating systems. Acer Smart Console also provides cross-platform JAVA-based , operator and administrator. Acer Smart Console also provides RADIUS and LDAP Client Support. Software requirements Supported Browsers: Internet Explorer 7 - Acer AT350 F2 | Acer AT350 F2 Server Service Guide - Page 149
135 Acer Smart Console Features 1 Remote KVM (graphics) console 2 Virtual Media and ISO images 3 Remote server power control 4 Remote Serial over LAN (text console) 5 Event Log support 6 Automatic Notification and Alerts (SNMP and email) 7 Hardware Monitoring 8 Overall health display on the main - Acer AT350 F2 | Acer AT350 F2 Server Service Guide - Page 150
136 Appendix C Acer Smart Console Introduction to the IPMI Platform The Intelligent Platform Management Interface (IPMI) provides remote access to multiple users at different locations for networking. It - Acer AT350 F2 | Acer AT350 F2 Server Service Guide - Page 151
Smart Console Settings Configuring BIOS Before configuring Acer Smart Console, follow the instructions below to configure the system BIOS settings. A. Enabling COM Port for SOL (IPMI) 1 Press the key at bootup to enter the BIOS Setup utility. 2 Select Advanced and to enter the Advanced menu - Acer AT350 F2 | Acer AT350 F2 Server Service Guide - Page 152
138 Appendix C Acer Smart Console B. Enabling All Onboard USB ports 1 Press the key at bootup to enter the BIOS Setup utility. 2 Select Advanced to enter the Advanced menu. 3 Select USB Configuration and press . 4 Make sure that - Acer AT350 F2 | Acer AT350 F2 Server Service Guide - Page 153
139 C. Configuring IP using BIOS 1 Press the F2 key at bootup to enter the BIOS Setup utility. 2 Select Sever Management and select System Information and press . 3 From the Server Management menu, select BMC IP Address and press to select DHCP/Static. 4 Select IP Address if choosing - Acer AT350 F2 | Acer AT350 F2 Server Service Guide - Page 154
Console to connect to the network through the BMC Management Port. If the Acer Smart Console must be connected through a specific port, please change the LAN configuration setting under the Network Settings. Note: For Acer Smart Console to work properly, please enable all onboard USB ports and the - Acer AT350 F2 | Acer AT350 F2 Server Service Guide - Page 155
141 Accessing the Remote Server via Acer Smart Console To Log In to the Acer Smart Console Once you are connected to the remote server via Acer Smart Console, the following IPMI Login screen will display: 1 Enter your Username in the Username field. Note: The manufacturer default username and - Acer AT350 F2 | Acer AT350 F2 Server Service Guide - Page 156
Smart Console Main screen displays the following information. The Acer Smart Console Main screen displays system information, including the following: 1 The Menu Bar: The menu bar on the top displays System Information, Server Health, Configuration, Remote Control, Virtual Media, Maintenance, and - Acer AT350 F2 | Acer AT350 F2 Server Service Guide - Page 157
143 System Status Once you've logged into the remote server, the Smart Console Main screen will display. 1 System Information: This item displays the following firmware information. • Firmware Revision • Firmware Build Time • FRU Revision • SDR Revision • - Acer AT350 F2 | Acer AT350 F2 Server Service Guide - Page 158
144 Appendix C Acer Smart Console 2 FRU Reading: Click this item to display the following BMC FRU (Field Replaceable Unit) information. • FRU Device ID • Chassis Information • Board Information • Product Information - Acer AT350 F2 | Acer AT350 F2 Server Service Guide - Page 159
145 Server Health This feature allows the user to set Server Health settings. To access Server Health Information, follow the instructions below. 1 Click to access information on sensor readings as shown on the next page. 2 Click to access event logs. - Acer AT350 F2 | Acer AT350 F2 Server Service Guide - Page 160
146 Appendix C Acer Smart Console Sensor Readings This page displays sensor readings for the remote console. 1 From the pull-down menu, select a sensor type is functioning properly. • Red: One or more sensors have reached the critical state. Immediate action is needed to resolve the problem. - Acer AT350 F2 | Acer AT350 F2 Server Service Guide - Page 161
147 3 Name of the Sensor: This column displays the names of the sensors that are currently active in system monitoring, including system temperature, CPU temperature, fan speeds, CPU core voltages, +3.3Vcc, and +12V voltage monitoring. 4 Status: This column indicates the status of each sensor - Acer AT350 F2 | Acer AT350 F2 Server Service Guide - Page 162
148 Appendix C Acer Smart Console Event Log This page displays a record of critical system monitoring events. The event log indicates the time when a critical condition had occurred and when this condition was resolved. You can choose a specific event category from the pull-down menu to display - Acer AT350 F2 | Acer AT350 F2 Server Service Guide - Page 163
alert destination settings. • Date & Time • LDAP: Use this item to configure LDAP (Lightweight Directory Access Protocol) settings for authentication and access to the LDAP server. • Active Directory: Use this item to configure the settings for authentication and access to the Active Directory - Acer AT350 F2 | Acer AT350 F2 Server Service Guide - Page 164
150 • SSL Certificate • Users • Port • IP Access Control • Fan Mode Appendix C Acer Smart Console - Acer AT350 F2 | Acer AT350 F2 Server Service Guide - Page 165
151 Configuring the Alerts Settings This feature allows the user to configure Alert settings. When you click the icon in the menu bar, the following screen will display: To setup an alert or to modify an alert setting, do the following. 1 Click to activate the alert submenu. 2 - Acer AT350 F2 | Acer AT350 F2 Server Service Guide - Page 166
152 To Setup an Alert Appendix C Acer Smart Console Follow the steps below to setup an alert. 1 Select Alerts from the window on the left. 2 Enable Event Filter. 3 Select Event Filter Action. 4 - Acer AT350 F2 | Acer AT350 F2 Server Service Guide - Page 167
153 Item Answer Can I query for detailed information on the MIB "Event" trap items? Detailed queries are not possible because event mapping is based only on sensor type, event type, and sensor offset. A list of trap items generated for my platform No standard list of event traps exist because - Acer AT350 F2 | Acer AT350 F2 Server Service Guide - Page 168
Acer Smart Console Configuring Date and Time Settings This feature allows the user to configure the time and date settings for the host server and either set the date & time setting manually or use the NTP Server setting to set date & time. Follow the instructions below to set Date/Time settings. - Acer AT350 F2 | Acer AT350 F2 Server Service Guide - Page 169
settings. 1 Check the enable box to enable LDAP Authentication and LDAP Authentication over SSL support. 2 Enter a port number for the LDAP server. 3 Enter an IP Address for the LDAP server. 4 Enter a Bind Password for the LDAP server. 5 Enter a Bind DN value in the field. (The bind DN is the user - Acer AT350 F2 | Acer AT350 F2 Server Service Guide - Page 170
156 Appendix C Acer Smart Console Active Directory Settings This page displays a list will display: 1 Click to enable or configure the Active Directory server. See the next page for enabling or configuring Active Directory instructions. 2 Select a group and click to add a role group - Acer AT350 F2 | Acer AT350 F2 Server Service Guide - Page 171
display: 1 Check the box to enable Active Directory authentication support. Then, Enter the values in the fields below. 2 Enter User logging-in. 4 Enter . 5 Enter . 6 Enter . After entering the information - Acer AT350 F2 | Acer AT350 F2 Server Service Guide - Page 172
screen will display. 1 Check the box to enable Radius support. Enter the information in the fields below to configure Radius settings. 2 Enter the port number for the Radius server. 3 Enter the IP address of the Radius server. 4 Enter a (secret) password for the user to access the Radius - Acer AT350 F2 | Acer AT350 F2 Server Service Guide - Page 173
to use single mouse mode. 2 After entering the information, click "Save" to save the settings. Note: IPMI is an OS-independent platform, and IKVM support is an added feature for IPMI. For your mouse to function properly, please configure the Mouse Mode settings (see above) according to the type of - Acer AT350 F2 | Acer AT350 F2 Server Service Guide - Page 174
, follow the instructions below. 1 Enter the MAC address for the network server. You can also check the first radio button to obtain an IP address automatically by using DHCP (Dynamic Host Configuration Protocol) or check the second radio button to setup the IP address by manually - Acer AT350 F2 | Acer AT350 F2 Server Service Guide - Page 175
161 4 Check this box to enable Virtual LAN support, and enter the VLAN ID in the field. 5 LAN Interface - This feature allows the user to select the port to be used for IPMI out- - Acer AT350 F2 | Acer AT350 F2 Server Service Guide - Page 176
. (Default: Disable) 2 Enter the IP address of your Dynamic DNS (Domain Name System) server. 3 Enter the name of the BMC (Baseboard Management Controller) Host Server. 4 Check the box to enable TSIG Authentication support, and browse the files to select the TSIG.key file. (This item is optional - Acer AT350 F2 | Acer AT350 F2 Server Service Guide - Page 177
Virtual Media Attached mode, select the desired setting from the list below. • Auto Attach (Default): Select this mode to automatically enable virtual media support and make it available for remote access. Virtual devices will only be shown in the operating systems and the BIOS when a device or an - Acer AT350 F2 | Acer AT350 F2 Server Service Guide - Page 178
Acer SMTP settings, follow the instructions below. 1 Check the box to enable SMTP SSL Authentication support. Once SMTP SSL Authentication server. The SMTP port number will be displayed. 3 Enter the user name for your SMTP Mail server. (Optional) 4 Enter the user password for your SMTP Mail server - Acer AT350 F2 | Acer AT350 F2 Server Service Guide - Page 179
select a new key. 3 After entering the new SSL certificate or/and a new private key, press to upload the certificate and private key to the server. - Acer AT350 F2 | Acer AT350 F2 Server Service Guide - Page 180
166 Appendix C Acer Smart Console Configuring Users Settings This page displays information on the current users. It also allows you to add, delete or modify user information. When - Acer AT350 F2 | Acer AT350 F2 Server Service Guide - Page 181
Function User LDAP No Mouse Mode No Network No Remote Session No SMTP No SSL No Users No Event Action No Power Control View Only KVM View Only F/W Update View Only SDR Update View Only Logout Full Access 167 Operator View Only Full Access View Only View Only View Only View - Acer AT350 F2 | Acer AT350 F2 Server Service Guide - Page 182
168 Appendix C Acer Smart Console Configuring Port Settings This page allows you to configure port settings. When you click the icon in the Options window, the following - Acer AT350 F2 | Acer AT350 F2 Server Service Guide - Page 183
169 IP Access Control This page displays an IP Access Control table, which will allow you to add, modify and delete an IP Access rule, an IP Address/Mask setting or an IP access policy. 1 Check this box to configure IP Access Control settings. (The default setting is Accept.) 2 Rule Number: This - Acer AT350 F2 | Acer AT350 F2 Server Service Guide - Page 184
Appendix C Acer Smart Console Modifying IP Access Rules When you select an item and click , the Add Rule submenu will display as shown below. To modify a rule, enter the information needed for the following items: • IP Address/Mask: This item allows you to grant access to a specific IP - Acer AT350 F2 | Acer AT350 F2 Server Service Guide - Page 185
171 Configuring Fan Settings This page allows you to configure fan mode settings. When you click the icon in the Options window, the following screen will display. 1 This item displays the current fan mode setting 2 Check this radio button to use the standard fan speed setting for power- - Acer AT350 F2 | Acer AT350 F2 Server Service Guide - Page 186
172 Appendix C Acer Smart Console Remote Control This section allows the user to carry out activities and perform operations on a remote server via remote access. To launch remote console or to change to power settings of the remote console, follow the instructions below. 1 Click "(Launch) - Acer AT350 F2 | Acer AT350 F2 Server Service Guide - Page 187
173 Launching Console Redirection This feature allows you to launch Console Redirection via IKVM (keyboard, video/ monitor, mouse) support. When you click in the Options window, the following screen will display. 1 Click on the Console Redirection screen to - Acer AT350 F2 | Acer AT350 F2 Server Service Guide - Page 188
174 Appendix C Acer Smart Console Console Redirection - Virtual Device This feature allows you will display as shown below. 1 Click to configure virtual device settings of a server at a remote site via Console Redirection. 2 Click to select a device you want to - Acer AT350 F2 | Acer AT350 F2 Server Service Guide - Page 189
175 Virtual Keyboard 1 Click the to use the on screen Keyboard. 2 The screen above shows the Virtual Keyboard in English. Click a key on the keyboard for your BMC connection. - Acer AT350 F2 | Acer AT350 F2 Server Service Guide - Page 190
C Acer Smart Console Console Redirection - Recording This feature allows you to record media displays for your console redirection. When you click the Record icon in the Menu bar, Record settings will be shown below. 1 Click to use the recording features for your remote server. The - Acer AT350 F2 | Acer AT350 F2 Server Service Guide - Page 191
This feature allows you to record the media displays. Click in the Menu bar to enable virtual media recording support. 1 Click to enable media recording support. Click to start recording. 2 From the pull-down menu, select the location where you want to save the - Acer AT350 F2 | Acer AT350 F2 Server Service Guide - Page 192
178 Appendix C Acer Smart Console Console Redirection - Macro This feature macro settings screen will display as shown below. Click to configure the Macro settings for your remote server. The features include the following. • Hold Right ALT Key: This item performs the same function as - Acer AT350 F2 | Acer AT350 F2 Server Service Guide - Page 193
179 • Macro: Click this item to activate a pull-down submenu. The Macro Hotkey submenu includes the following items as shown on the next page. Click to display the Macro Hotkey pop-up submenu. The hot keys include the following: • CTRL + ALT + Del • ALT + Tab • ALT + Esc • Ctrl + - Acer AT350 F2 | Acer AT350 F2 Server Service Guide - Page 194
180 Appendix C Acer Smart Console Console Redirection - Options This feature allows you to configure Options settings for your console redirection. When you click the icon in the - Acer AT350 F2 | Acer AT350 F2 Server Service Guide - Page 195
181 Console Redirection - Options: Hotkey Settings This feature allows you to configure Hotkey settings for your console redirection. When you click the icon in the Menu bar, the Hotkey menu will display as shown below. To assign a hotkey for an action, follow the steps below. 1 - Acer AT350 F2 | Acer AT350 F2 Server Service Guide - Page 196
Appendix C Acer Smart Console the preference settings for video recording, please follow the instructions below. 1 Click to invoke the Preference Video Display features. 3 Check this box to enable Auto Stop support, which will allow the video recording to be automatically turned off - Acer AT350 F2 | Acer AT350 F2 Server Service Guide - Page 197
183 of minutes upon which your video recording will be automatically turned-off. 4 Use the slider on the Display Scale to set the appropriate scale setting for your video display from Low (25) to High (100). 5 To ensure the best image quality, select for heavier network traffic - Acer AT350 F2 | Acer AT350 F2 Server Service Guide - Page 198
configure Video Input settings, follow the instructions below. 1 Click to invoke the Options submenu. 2 From the Options submenu, click to invoke the Input page to configure mouse and keyboard settings. 3 Check to enable mouse support so that you can use the - Acer AT350 F2 | Acer AT350 F2 Server Service Guide - Page 199
185 5 Select Relative Mouse for the Linux OS. 6 Select Enable Keyboard Input to enable keyboard support so that you can use soft keyboard as an input device. From the Keyboard layout pull-down menu, select the right language setting for your - Acer AT350 F2 | Acer AT350 F2 Server Service Guide - Page 200
186 Appendix C Acer Smart Console Console Redirection - Options: Preference (Language Settings) This feature allows you to configure Language settings for your console redirection. Click in the Menu - Acer AT350 F2 | Acer AT350 F2 Server Service Guide - Page 201
187 English, Chinese (Traditional), Japanese, German, French, Spanish, Korean, and Italian. 4 Once you have selected a language setting, click to use the language. - Acer AT350 F2 | Acer AT350 F2 Server Service Guide - Page 202
188 Appendix C Acer Smart Console Console Redirection - Options: Preference (Window) to activate the Preference menu. To select the correct Window settings for your console redirection, follow the instructions below. 1 Select Options from the Menu bar. From the pull-down menu, select Preference. - Acer AT350 F2 | Acer AT350 F2 Server Service Guide - Page 203
the correct Video Stream Control settings for your console redirection, follow the instructions below. 1 Select from the Menu bar. From the pull 3 Check to provide support for video flow control. Once the Flow Control support is enabled, select the proper speed for - Acer AT350 F2 | Acer AT350 F2 Server Service Guide - Page 204
190 Appendix C Acer Smart Console • 256K Cable/DSL • T1 • T2 4 Click to save the Video Stream Control setting. - Acer AT350 F2 | Acer AT350 F2 Server Service Guide - Page 205
the pull-down menu, select Full Screen Mode. To Use a Full Screen Display To set a full screen display for your console redirection, follow the instructions below. 1 Select from the menu bar to activate the submenu. 2 Select from the pull-down menu. Then, press - Acer AT350 F2 | Acer AT350 F2 Server Service Guide - Page 206
192 Appendix C Acer Smart Console Console Redirection - Options: OSD UI Style This feature allows you to configure OSD (On-screen Display) UI (UserInterface) Style settings for your console - Acer AT350 F2 | Acer AT350 F2 Server Service Guide - Page 207
the tool_bar display format. 10 Hotplug Keyboard/Mouse: Click this item to hotplug keyboard and mouse. 11 Macro: Click this item to enable Macro support and use Macro features. 12 Video Recording: Click this item to access the Video Recording submenu and to use video recording. 13 Image Size: This - Acer AT350 F2 | Acer AT350 F2 Server Service Guide - Page 208
194 Appendix C Acer Smart Console Console Redirection - Keyboard/Mouse Hotplug 1 Click on the menu bar to invoke the pull-down submenu. 2 Click from the pull-down menu to enable key-board/mouse hotplug support for your console redirection. - Acer AT350 F2 | Acer AT350 F2 Server Service Guide - Page 209
195 Console Redirection - User List This feature allows you to access the user list. To configure User List settings, follow the instructions below. 1 From the menu bar, click to display the User List screen as shown above. 2 Session ID: This item displays the current session - Acer AT350 F2 | Acer AT350 F2 Server Service Guide - Page 210
196 Appendix C Acer Smart Console Console Redirection - Capture This feature allows you to capture the screen displayed on your remote console. - Acer AT350 F2 | Acer AT350 F2 Server Service Guide - Page 211
197 Console Redirection - Exit 1 To exit from Console Redirection, click . 2 At the prompt- "Are you sure?", click to exit from remote redirection. 3 Click to return to the current session. - Acer AT350 F2 | Acer AT350 F2 Server Service Guide - Page 212
198 Appendix C Acer Smart Console Remote Control - Server Power Control This feature allows the user to check power state and perform remote power control. 1 Click and press to reset the host server. 2 Click and press - Acer AT350 F2 | Acer AT350 F2 Server Service Guide - Page 213
Redirection. It also allows a system administrator to monitor and manage a server from a remote site. To launch SOL, follow the instructions below. 1 Click in the left Options window to enable SOL (Serial Over LAN) support. 2 Click the button to launch SOL. After SOL - Acer AT350 F2 | Acer AT350 F2 Server Service Guide - Page 214
200 Appendix C Acer Smart Console 3 You can select a Baud Rate (bps) from the pull-down menu as your SOL transfer rate. The options are listed below. Make sure - Acer AT350 F2 | Acer AT350 F2 Server Service Guide - Page 215
share images via the BMC (Baseboard Management Controller). These images will be emulated to the host server as USB applications. To follow the Virtual Media settings, follow the instructions below. 1 Click to configure virtual media settings for your remote console, including Floppy - Acer AT350 F2 | Acer AT350 F2 Server Service Guide - Page 216
202 Appendix C Acer Smart Console Configuring USB Floppy & Flash Device Settings To configure CD ROM image files for sharing, follow the instructions below. 4 USB Floppy & Flash Status displays the status of a USB floppy or a image file, click to upload your image file to the server. - Acer AT350 F2 | Acer AT350 F2 Server Service Guide - Page 217
File Settings To configure CD ROM image files for sharing, follow the instructions below. 9 Click to invoke the - Acer AT350 F2 | Acer AT350 F2 Server Service Guide - Page 218
204 Appendix C Acer Smart Console 14 In the Password (Optional) field, enter your user password. (Optional.) 15 To mount an image file, follow the steps below. • Click . • Click . • To unmount an image file, follow the steps below. - Click . - Click . - Acer AT350 F2 | Acer AT350 F2 Server Service Guide - Page 219
the Maintenance main screen as shown above. The Maintenance menu includes the following items. • Firmware Update: Click this item to update the remote server's BMC firmware. The Firmware Update screen is shown in the next section. • Unit Reset: Click this item to reboot the BMC (IPMI) controller - Acer AT350 F2 | Acer AT350 F2 Server Service Guide - Page 220
206 Appendix C Acer Smart Console Maintenance - Firmware Update To update IPMI Firmware, follow the instructions below. 1 Click in the Options Window. 2 Click to enter the update mode. A warning message will display. Warning: Once the server is in the - Acer AT350 F2 | Acer AT350 F2 Server Service Guide - Page 221
You can also select a firmware from the pull-down menu to upload. 7 Click to upload the selected firmware to the host server. Warning! To properly update your firmware, do not interrupt the process until the process is completed. Once it is completed, the system will automatically - Acer AT350 F2 | Acer AT350 F2 Server Service Guide - Page 222
208 Maintenance - Unit Reset Use this feature to reset the IPMI device. Appendix C Acer Smart Console - Acer AT350 F2 | Acer AT350 F2 Server Service Guide - Page 223
209 Maintenance - IKVM Reset This feature allows you to reset IKVM. It will reset virtual media, IKVM keyboard and mouse. - Acer AT350 F2 | Acer AT350 F2 Server Service Guide - Page 224
210 Appendix C Acer Smart Console Maintenance - Factory Default This feature allows the user to restore IPMI to factory default settings. - Acer AT350 F2 | Acer AT350 F2 Server Service Guide - Page 225
211 Maintenance - IPMI Configuration This feature allows the user to save IPMI configuration settings. To save the IPMI configuration settings, follow the instructions below. 1 From the top menu bar, select Maintenance. 2 Select IPMI Configuration on the left of the screen. 3 Click Save to save the - Acer AT350 F2 | Acer AT350 F2 Server Service Guide - Page 226
212 Appendix C Acer Smart Console Maintenance - SDR Replacement Use this feature to replace the old SDR with new one. After the firmware update is done, to click the Replace button and SDR update will take effect. - Acer AT350 F2 | Acer AT350 F2 Server Service Guide - Page 227
213 Maintenance - Console Event Log This page displays a record of web console monitoring events. The event log indicates the time when a user login to Acer Smart Console and when the user logout. - Acer AT350 F2 | Acer AT350 F2 Server Service Guide - Page 228
214 Appendix C Acer Smart Console Miscellaneous This feature allows the user to perform various network activities including POST (Power-On-Self Test) code query and turning-on/-off UID control. To query POST codes or to turn on/off UID control, follow the instructions below. Miscellaneous - POST - Acer AT350 F2 | Acer AT350 F2 Server Service Guide - Page 229
bays location 4 5.25 inch storage device installing 41 removing 44 A Acer Smart Setup scope 23 using 23 additional hard disk drive installing 38 85 Server Management 92 System Information 93 C CMOS RAM 70 connect peripherals front 19 rear 20 D DVD-ROM drive 215 location 4 troubleshooting 110 - Acer AT350 F2 | Acer AT350 F2 Server Service Guide - Page 230
57 sparing mode 60 mirroring mode 56 monitor port 7 O opening the server installing side panel 28 removing side panel 28 operating system configure 23 P PCI bus slots overview 65 POST turn-on procedure 21 power boot-up problems 22 troubleshooting 109 turn off 24 turn on 21 power off via hardware 24 - Acer AT350 F2 | Acer AT350 F2 Server Service Guide - Page 231
precautions 26 memory 53 post-installation instructions 27 pre-installation instructions 26 processor 48 T thermal grease 52 217 troubleshooting confirming loading of OS 108 display problem 111 DVD-ROM drive problems 110 hardware diagnostics 107 HDD problem 109 initial checklist 106, 113 initial - Acer AT350 F2 | Acer AT350 F2 Server Service Guide - Page 232
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