Canon MX850 Network Setup Guide - Page 37

Communication with the Card Slot failed. is displayed

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„ "Communication with the Card Slot failed." is displayed Cause The network setup of the Card Slot fails. Action Wait for a while, then click Retry. (1) (2) (1) Retry Click to retry the network setup of the Card Slot. (2) Skip Click to continue installation without the network setup of the Card Slot. If it fails again after clicking Retry, follow the procedure below. z Make sure that the computer is communicating with the network properly, then try again. z Disable the Windows Firewall function, or open port 137:139 to allow communication with the machine following the procedure below. For information on other security software, refer to its instruction manual or contact its manufacturer. Important If you disabled the firewall function, disconnect your network from the Internet. To do this, configure your router not to connect to the Internet or WAN. To disable the Windows Firewall: (1)Click Start > Control Panel > Security Center > Windows Firewall. (2)Select Off, and click OK. To open port 137:139: (1)Click Start > Control Panel > Security Center > Windows Firewall. (2)Select the Exceptions tab, and click Add port. (3)On the Add a Port dialog box, input the following information, and click OK. Name: Input any name for the port. Port number: Input "137". TCP/UDP: Select TCP. (4)Repeat steps (2) and (3). On the Add a Port dialog box, input the same information as you did in step (3) except for selecting UDP in TCP/UDP. (5)Use the same procedure to open the other ports (138TCP, 138UDP, 139TCP, and 139UDP). (6)Confirm that the port names are added on the Exceptions sheet, and click OK. Troubleshooting 35

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35
Troubleshooting
“Communication with the Card Slot failed.” is displayed
Cause
Action
The network setup of the Card Slot
fails.
Wait for a while, then click
Retry
.
(1)Retry
Click to retry the network setup of the Card Slot.
(2)Skip
Click to continue installation without the network setup of the Card Slot.
If it fails again after clicking
Retry
, follow the procedure below.
Make sure that the computer is communicating with the network properly,
then try again.
Disable the Windows Firewall function, or open port 137:139 to allow
communication with the machine following the procedure below. For
information on other security software, refer to its instruction manual or
contact its manufacturer.
Important
If you disabled the firewall function, disconnect your network from the
Internet. To do this, configure your router not to connect to the Internet or
WAN.
To disable the Windows Firewall:
(1)
Click
Start
>
Control Panel
>
Security Center
>
Windows Firewall
.
(2)
Select
Off
, and click
OK
.
To open port 137:139:
(1)
Click
Start
>
Control Panel
>
Security Center
>
Windows Firewall
.
(2)
Select the
Exceptions
tab, and click
Add port
.
(3)
On the
Add a Port
dialog box, input the following information, and click
OK
.
Name:
Input any name for the port.
Port number:
Input “137”.
TCP/UDP:
Select TCP.
(4)
Repeat steps (2) and (3). On the
Add a Port
dialog box, input the same
information as you did in step (3) except for selecting UDP in
TCP/UDP
.
(5)
Use the same procedure to open the other ports (138TCP, 138UDP,
139TCP, and 139UDP).
(6)
Confirm that the port names are added on the
Exceptions
sheet, and
click
OK
.
(1)
(2)