Home » Cisco Manuals » Telephony » Cisco 7961G » Manual Viewer

Cisco 7961G Administration Guide - Page 168

Configuring Wideband Headset Codec

UPC - 746320949147

Add to My Manuals
Save this manual to your list of manuals

Page 168 highlights

Configuring Wideband Headset Codec Chapter 6 Customizing the Cisco Unified IP Phone Step 4 Save your modifications and close the List.xml file. Note When you upgrade Cisco Unified CallManager, a default List.xml file will replace your customized List.xml file. After your customize the List.xml file, make a copy of the file and store it in another location. After upgrading Cisco Unified CallManager, replace the default List.xml file with your stored copy. Step 5 To cache the new List.xml file, stop and start the TFTP service by using Cisco Unified CallManager Serviceability or disable and re-enable the Enable Caching of Constant and Bin Files at Startup TFTP service parameter (located in the Advanced Service Parameters). Configuring Wideband Headset Codec The user can configure a setting called Wideband Headset in the Audio Preferences menu on the phone (choose > User Preferences > Audio Preferences> Wideband Headset). This setting is Disabled by default, and should be enabled only if the user's headset supports wideband. If Cisco Unified CallManager has been configured to use G.722 (G.722 is enabled by default for Cisco Unified IP Phone Models 7941G, 7941G-GE, 7961G, 7961G-GE, 7970G, and 7971G-GE; other phone models may not support it), and the far endpoint also supports G.722, the call will be connected using the G.722 codec in place of G.711. This occurs regardless of whether the user has enabled a wideband headset, but if the headset is enabled, the headset user may notice greater audio sensitivity during the call. Greater sensitivity means improved audio clarity but also means that more background noise can be heard by the far endpoint-noise such as rustling papers or nearby conversations. Even without a wideband headset, some users may prefer the additional sensitivity of G.722; conversely, some users may be distracted by the additional sensitivity of G.722. Two parameters in Cisco Unified CallManager Administration affect whether wideband is supported for this Cisco Unified CallManager server and/or a specific phone: Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE Administration Guide for Cisco Unified CallManager 6-8 OL-11528-01

Section	Page
Cisco Unified IP Phone Administration Guide for CiscoUnified CallManager 5.1 (SCCP)	1
Contents	5
Preface	13
Overview	13
Audience	13
Organization	14
Related Documentation	15
Obtaining Documentation	16
Cisco.com	16
Product Documentation DVD	17
Ordering Documentation	17
Documentation Feedback	17
CiscoProduct Security Overview	18
Reporting Security Problems in CiscoProducts	18
Product Alerts and Field Notices	19
Obtaining Technical Assistance	20
CiscoTechnical Support & Documentation Website	20
Submitting a Service Request	21
Definitions of Service Request Severity	22
Obtaining Additional Publications and Information	22
Document Conventions	24
An Overview of the Cisco UnifiedIPPhone	33
Understanding the CiscoUnified IPPhone7961G/7961G-GE and 7941G/7941G-GE	34
What Networking Protocols are Used?	37
What Features are Supported on the CiscoUnified IPPhone7961G/7961G-GE and 7941G/7941G-GE?	40
Feature Overview	41
Configuring Telephony Features	42
Configuring Network Parameters Using the Cisco Unified IP Phone	42
Providing Users with Feature Information	43
Understanding Security Features for Cisco Unified IP Phones	43
Overview of Supported Security Features	45
Understanding Security Profiles	49
Identifying Encrypted and Authenticated Phone Calls	49
Security Restrictions	50
Supporting 802.1X Authentication on Cisco Unified IP Phones	50
Overview of Configuring and Installing Cisco UnifiedIPPhones	53
Configuring Cisco Unified IP Phones in Cisco Unified CallManager	53
Installing Cisco Unified IP Phones	58
Preparing to Install the Cisco Unified IP Phone on Your Network	61
Understanding Interactions with Other Cisco UnifiedIPTelephony Products	62
Understanding How the Cisco UnifiedIPPhone Interacts with Cisco UnifiedCallManager	62
Understanding How the Cisco Unified IP Phone Interacts with the VLAN	63
Providing Power to the Cisco Unified IP Phone	64
Power Guidelines	65
Power Outage	67
Obtaining Additional Information about Power	68
Understanding Phone Configuration Files	68
Understanding the Phone Startup Process	69
Adding Phones to the Cisco UnifiedCallManager Database	72
Adding Phones with Auto-Registration	73
Adding Phones with Auto-Registration and TAPS	74
Adding Phones with Cisco Unified CallManager Administration	75
Adding Phones with BAT	76
Using Cisco Unified IP Phones with Different Protocols	77
Converting a New Phone from SCCP to SIP	77
Converting an In-Use Phone from SCCP to SIP	78
Converting an In-Use Phone from SIP to SCCP	78
Deploying a Phone in an SCCP and SIP Environment	79
Determining the MAC Address for a Cisco Unified IP Phone	79
Setting Up the Cisco Unified IP Phone	81
Before You Begin	82
Network Requirements	82
Cisco UnifiedCallManager Configuration	82
Safety	83
Understanding the CiscoUnified IPPhone7961G/7961G-GE and 7941G/7941G-GE Components	85
Network and Access Ports	85
Handset	86
Speakerphone	86
Headset	86
Installing the Cisco Unified IP Phone	89
Attaching the Cisco Unified IP Phone Expansion Module 7914	92
Adjusting the Placement of the Cisco Unified IP Phone	94
Adjusting Cisco Unified IP Phone Placement on the Desktop	94
Securing the Phone with a Cable Lock	94
Mounting the Phone to the Wall	95
Verifying the Phone Startup Process	97
Configuring Startup Network Settings	99
Configuring Security on the Cisco Unified IP Phone	99
Configuring Settings on the Cisco UnifiedIPPhone	103
Configuration Menus on the Cisco UnifiedIPPhone	103
Displaying a Configuration Menu	104
Unlocking and Locking Options	106
Editing Values	106
Overview of Options Configurable from a Phone	107
Network Configuration Menu	109
Device Configuration Menu	117
CallManager Configuration Menu	117
HTTP Configuration Menu	119
Locale Configuration Menu	120
UI Configuration Menu	121
Media Configuration Menu	123
Ethernet Configuration Menu	126
Security Configuration Menu	127
QoS Configuration Menu	129
Network Configuration Menu	129
Security Configuration Menu	131
CTL File Screen	133
Trust List Screen	135
802.1X Authentication and Status	136
Configuring Features, Templates, Services, and Users	139
Telephony Features Available for the Cisco UnifiedIPPhone	140
Configuring Corporate and Personal Directories	154
Configuring Corporate Directories	154
Configuring Personal Directory	155
Modifying Phone Button Templates	155
Configuring Softkey Templates	156
Setting Up Services	156
Adding Users to Cisco UnifiedCallManager	157
Managing the User Options Web Pages	158
Giving Users Access to the User Options Web Pages	158
Specifying Options that Appear on the User Options Web Pages	158
Customizing the Cisco UnifiedIPPhone	161
Customizing and Modifying Configuration Files	161
Creating Custom Phone Rings	162
Ringlist.xml File Format Requirements	162
PCM File Requirements for Custom Ring Types	163
Configuring a Custom Phone Ring	164
Creating Custom Background Images	165
List.xml File Format Requirements	165
PNG File Requirements for Custom Background Images	166
Configuring a Background Image	167
Configuring Wideband Headset Codec	168
Viewing Model Information, Status, and Statistics on the Cisco UnifiedIPPhone	171
Model Information Screen	172
Status Menu	173
Status Messages Screen	174
Network Statistics Screen	183
Firmware Versions Screen	185
Expansion Module Status Screen	186
Call Statistics Screen	187
Monitoring the Cisco UnifiedIPPhone Remotely	191
Accessing the Web Page for a Phone	192
Disabling and Enabling Web Page Access	193
Device Information	194
Network Configuration	196
Network Statistics	200
Device Logs	203
Streaming Statistics	203
Troubleshooting and Maintenance	207
Resolving Startup Problems	208
Symptom: The Cisco Unified IP Phone Does Not Go Through its Normal Startup Process	208
Symptom: The Cisco Unified IP Phone Does Not Register with Cisco UnifiedCallManager	209
Symptom: Cisco Unified IP Phone Unable to Obtain IP Address	214
Cisco Unified IP Phone Resets Unexpectedly	214
Verifying the Physical Connection	215
Identifying Intermittent Network Outages	215
Verifying DHCP Settings	215
Checking Static IP Address Settings	216
Verifying the Voice VLAN Configuration	216
Verifying that the Phones Have Not Been Intentionally Reset	216
Eliminating DNS or Other Connectivity Errors	217
Troubleshooting Cisco Unified IP Phone Security	218
General Troubleshooting Tips	220
General Troubleshooting Tips for the Cisco UnifiedIPPhone Expansion Module 7914	223
Resetting or Restoring the Cisco UnifiedIPPhone	223
Performing a Basic Reset	224
Performing a Factory Reset	225
Using the Quality Report Tool	227
Monitoring the Voice Quality of Calls	227
Using Voice Quality Metrics	228
Troubleshooting Tips	229
Where to Go for More Troubleshooting Information	231
Cleaning the Cisco UnifiedIPPhone	231
Providing Information to Users Via a Website	233
How Users Obtain Support for the Cisco Unified IP Phone	234
Giving Users Access to the User Options Web Pages	234
How Users Access the Online Help System on the Cisco Unified IP Phone	234
How Users Get Copies of Cisco Unified IP Phone Manuals	235
How Users Subscribe to Services and Configure Phone Features	236
How Users Access a Voice Messaging System	236
How Users Configure Personal Directory Entries	237
Installing and Configuring the Cisco Unified IP Phone Address Book Synchronizer	237
Supporting International Users	241
Adding Language Overlays to Phone Buttons	241
Installing the Cisco Unified CallManager Locale Installer	242
Technical Specifications	243
Physical and Operating Environment Specifications	243
Cable Specifications	244
Network and Access Port Pinouts	244

Match case Limit results 1 per page

Chapter 6

Customizing the Cisco Unified IP Phone

Configuring Wideband Headset Codec

6-8

Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE Administration Guide for Cisco Unified CallManager

OL-11528-01

Step 4

Save your modifications and close the List.xml file.

Note

When you upgrade Cisco Unified CallManager, a default List.xml file

will replace your customized List.xml file. After your customize the

List.xml file, make a copy of the file and store it in another location. After

upgrading Cisco Unified CallManager, replace the default List.xml file

with your stored copy.

Step 5

To cache the new List.xml file, stop and start the TFTP service by using

Cisco Unified CallManager Serviceability or disable and re-enable the Enable

Caching of Constant and Bin Files at Startup TFTP service parameter (located in

the Advanced Service Parameters).

Configuring Wideband Headset Codec

The user can configure a setting called Wideband Headset in the Audio

Preferences menu on the phone (choose

> User Preferences > Audio

Preferences> Wideband Headset). This setting is Disabled by default, and should

be enabled only if the user’s headset supports wideband.

If Cisco Unified CallManager has been configured to use G.722 (G.722 is enabled

by default for Cisco Unified IP Phone Models 7941G, 7941G-GE, 7961G,

7961G-GE, 7970G, and 7971G-GE; other phone models may not support it), and

the far endpoint also supports G.722, the call will be connected using the G.722

codec in place of G.711. This occurs regardless of whether the user has enabled a

wideband headset, but if the headset is enabled, the headset user may notice

greater audio sensitivity during the call. Greater sensitivity means improved audio

clarity but also means that more background noise can be heard by the far

endpoint—noise such as rustling papers or nearby conversations. Even without a

wideband headset, some users may prefer the additional sensitivity of G.722;

conversely, some users may be distracted by the additional sensitivity of G.722.

Two parameters in Cisco Unified CallManager Administration affect whether

wideband is supported for this Cisco Unified CallManager server and/or a specific

phone: