Cisco 7961G Administration Guide - Page 223

Chapter 9 Troubleshooting and Maintenance General Troubleshooting Tips for the Cisco Unified IP Phone Expansion Module 7914 Table 9-2 Cisco Unified IP Phone Troubleshooting (continued) Summary One-way audio. Explanation When at least one person in a call does not receive audio, IP connectivity between phones is not established. Check the configurations in routers and switches to ensure that IP connectivity is properly configured. General Troubleshooting Tips for the Cisco Unified IP Phone Expansion Module 7914 Table 9-3 provides general troubleshooting information for the Cisco Unified IP Phone Expansion Module 7914. Table 9-3 Cisco Unified IP Phone Expansion Module 7914 Troubleshooting Problem Solution No display on the Cisco Verify that all of the cable connections are correct. Unified IP Phone Expansion Module Verify that you have power to the Cisco Unified IP Phone 7914. Expansion Module 7914 Lighted buttons on the first Cisco Verify that the Cisco Unified IP Phone Expansion Module Unified IP Phone Expansion Module 7914 is defined in Cisco Unified CallManager. 7914 are all red. Lighted buttons on the second Cisco Verify that the Cisco Unified IP Phone Expansion Module Unified IP Phone Expansion Module 7914 is defined in Cisco Unified CallManager. 7914 are all amber. Resetting or Restoring the Cisco Unified IP Phone There are two general methods for resetting or restoring the Cisco Unified IP Phone: • Performing a Basic Reset, page 9-18 • Performing a Factory Reset, page 9-19 Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE Administration Guide for Cisco Unified CallManager OL-11528-01 9-17