Cisco 7961G Administration Guide - Page 234

How Users Obtain Support for the Cisco Unified IP Phone Appendix A Providing Information to Users Via a Website How Users Obtain Support for the Cisco Unified IP Phone To successfully use some of the features on the Cisco Unified IP Phone (including speed dial, services, and voice messaging system options), users must receive information from you or from your network team or be able to contact you for assistance. Make sure to provide end users with the names of people to contact for assistance and with instructions for contacting those people. Giving Users Access to the User Options Web Pages Before a user can access the User Options web pages, you must use Cisco Unified CallManager Administration to add the user to a standard Cisco Unified CallManager end user group: choose User Management > User Groups. For additional information, refer to: • Cisco Unified CallManager Administration Guide, "User Group Configuration" chapter • Cisco Unified CallManager System Guide, "Roles and User Groups" chapter" How Users Access the Online Help System on the Cisco Unified IP Phone The Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE provide access to a comprehensive online help system. To view the main help menu on a phone, press the ? button on your phone and wait for several seconds for the menu to appear. If you are already in Help, press Main. Main menu topics include: • About Your Cisco Unified IP Phone-Descriptive information about the phone model Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE Administration Guide for Cisco Unified CallManager A-2 OL-11528-01