Cisco 7961G Administration Guide - Page 213

Chapter 9 Troubleshooting and Maintenance Resolving Startup Problems Creating a New Configuration File If you continue to have problems with a particular phone that other suggestions in this chapter do not resolve, the configuration file may be corrupted. To create a new configuration file, follow these steps: Procedure Step 1 Step 2 Step 3 Step 4 From Cisco Unified CallManager, choose Device > Phone > Find to locate the phone experiencing problems. Choose Delete to remove the phone from the Cisco Unified CallManager database. Add the phone back to the Cisco Unified CallManager database. See the "Adding Phones to the Cisco Unified CallManager Database" section on page 2-12 for details. Power cycle the phone. Note • When you remove a phone from the Cisco Unified CallManager database, its configuration file is deleted from the Cisco Unified CallManager TFTP server. The phone's directory number or numbers remain in the Cisco Unified CallManager database. They are called "unassigned DNs" and can be used for other devices. If unassigned DNs are not used by other devices, delete them from the Cisco Unified CallManager database. You can use the Route Plan Report to view and delete unassigned reference numbers. Refer to Cisco Unified CallManager Administration Guide for more information. • Changing the buttons on a phone button template, or assigning a different phone button template to a phone, may result in directory numbers that are no longer accessible from the phone. The directory numbers are still assigned to the phone in the Cisco Unified CallManager database, but there is no button on the phone with which calls can be answered. These directory numbers should be removed from the phone and deleted if necessary. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE Administration Guide for Cisco Unified CallManager OL-11528-01 9-7