Cisco 7961G Administration Guide - Page 182
Supplicant attempted 802.1X, TFTP server and the phone-Verify
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Status Menu Chapter 7 Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone Table 7-2 Status Messages on the Cisco Unified IP Phone (continued) Message TFTP server not authorized TFTP timeout Timed Out Version error Description The specified TFTP server could not be found in the phone's CTL. TFTP server did not respond. Supplicant attempted 802.1X transaction but timed out to due the absence of an authenticator. The name of the phone load file is incorrect. Possible Explanation and Action • The DHCP server is not configured properly and is not server the correct TFTP server address. In this case, update the TFTP server configuration to specify the correct TFTP server. • If the phone is using a static IP address, the phone may be configured with the wrong TFTP server address. In this case, enter the correct TFTP server address in the Network Configuration menu on the phone. • If the TFTP server address is correct, there may be a problem with the CTL file. In this case, run the CTL client and update the CTL file, making sure that the proper TFTP servers are included in this file. • Network is busy-The errors should resolve themselves when the network load reduces. • No network connectivity between the TFTP server and the phone-Verify the network connections. • TFTP server is down-Check configuration of TFTP server. Authentication typically times out if 802.1X is not configured on the switch. Make sure that the phone load file has the correct name. 7-12 Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE Administration Guide for Cisco Unified CallManager OL-11528-01