Cisco WRT300N User Manual - Page 55

Appendix A: Troubleshooting - linksys wireless n broadband router

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Wireless-N Broadband Router Appendix A: Troubleshooting This appendix consists of two parts: "Common Problems and Solutions" and "Frequently Asked Questions." Provided are possible solutions to problems that may occur during the installation and operation of the Router. Read the descriptions below to help you solve your problems. If you can't find an answer here, check the Linksys website at www.linksys.com. Common Problems and Solutions 1. I'm trying to access the Router's Web-based Utility, but I do not see the login screen. Instead, I see a screen saying, "404 Forbidden." If you are using Windows Explorer, perform the following steps until you see the Web-based Utility's login screen (Netscape Navigator will require similar steps): 1. Click File. Make sure Work Offline is NOT checked. 2. Press CTRL + F5. This is a hard refresh, which will force Windows Explorer to load new webpages, not cached ones. 3. Click Tools. Click Internet Options. Click the Security tab. Click the Default level button. Make sure the security level is Medium or lower. Then click the OK button. 2. I need to set a static IP address on a PC. You can assign a static IP address to a PC by performing the following steps: • For Windows 98SE and Me: 1. Click Start, Settings, and Control Panel. Double-click Network. 2. In The following network components are installed box, select the TCP/IP-> associated with your Ethernet adapter. If you only have one Ethernet adapter installed, you will only see one TCP/IP line with no association to an Ethernet adapter. Highlight it and click the Properties button. 3. In the TCP/IP properties window, select the IP address tab, and select Specify an IP address. Enter a unique IP address that is not used by any other computer on the network connected to the Router. Make sure that each IP address is unique for each PC or network device. 4. Click the Gateway tab, and in the New Gateway prompt, enter 192.168.1.1, which is the default IP address of the Router. Click the Add button to accept the entry. 5. Click the DNS tab, and make sure the DNS Enabled option is selected. Enter the Host and Domain names (e.g., John for Host and home for Domain). Enter the DNS entry provided by your ISP. If your ISP has not provided the DNS IP address, contact your ISP to get that information or go to its website for the information. 6. Click the OK button in the TCP/IP properties window, and click Close or the OK button for the Network window. 7. Restart the computer when asked. Appendix A: Troubleshooting 49 Common Problems and Solutions

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49
Appendix A: Troubleshooting
Common Problems and Solutions
Wireless-N Broadband Router
Appendix A: Troubleshooting
This appendix consists of two parts: “Common Problems and Solutions” and “Frequently Asked Questions.”
Provided are possible solutions to problems that may occur during the installation and operation of the Router.
Read the descriptions below to help you solve your problems. If you can’t find an answer here, check the Linksys
website at www.linksys.com.
Common Problems and Solutions
1.
I’m trying to access the Router’s Web-based Utility, but I do not see the login screen. Instead, I see a
screen saying, “404 Forbidden.”
If you are using Windows Explorer, perform the following steps until you see the Web-based Utility’s login
screen (Netscape Navigator will require similar steps):
1.
Click
File
. Make sure
Work Offline
is NOT checked.
2.
Press
CTRL + F5
. This is a hard refresh, which will force Windows Explorer to load new webpages,
not cached ones.
3.
Click
Tools
. Click
Internet Options
. Click the
Security
tab. Click the
Default level
button. Make sure
the security level is Medium or lower. Then click the
OK
button.
2.
I need to set a static IP address on a PC.
You can assign a static IP address to a PC by performing the following steps:
•
For Windows 98SE and Me:
1.
Click
Start
,
Settings
, and
Control Panel
. Double-click
Network
.
2.
In The following network components are installed box, select the TCP/IP-> associated with your
Ethernet adapter. If you only have one Ethernet adapter installed, you will only see one TCP/IP line
with no association to an Ethernet adapter. Highlight it and click the
Properties
button.
3.
In the TCP/IP properties window, select the
IP address
tab, and select
Specify an IP address
. Enter
a unique IP address that is not used by any other computer on the network connected to the Router.
Make sure that each IP address is unique for each PC or network device.
4.
Click the
Gateway
tab, and in the New Gateway prompt, enter
192.168.1.1
, which is the default IP
address of the Router. Click the
Add
button to accept the entry.
5.
Click the
DNS
tab, and make sure the DNS Enabled option is selected. Enter the Host and Domain
names (e.g., John for Host and home for Domain). Enter the DNS entry provided by your ISP. If your
ISP has not provided the DNS IP address, contact your ISP to get that information or go to its website
for the information.
6.
Click the
OK
button in the TCP/IP properties window, and click
Close
or the
OK
button for the Network
window.
7.
Restart the computer when asked.