Dell PowerStore 3200T EMC PowerStore Installation and Service Guide for PowerS
Dell PowerStore 3200T Manual
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- Dell PowerStore 3200T | EMC PowerStore Installation and Service Guide for PowerS - Page 1
Dell EMC PowerStore Installation and Service Guide for PowerStore 1000, 1200, 3000, 3200, 5000, 5200, 7000, 9000, and 9200 Version 3.x July 2022 Rev. A11 - Dell PowerStore 3200T | EMC PowerStore Installation and Service Guide for PowerS - Page 2
of your product. CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. WARNING: A WARNING indicates a potential for property damage, personal injury, or death. © 2020 - 2022 Dell Inc. or its subsidiaries. All rights reserved. Dell - Dell PowerStore 3200T | EMC PowerStore Installation and Service Guide for PowerS - Page 3
Contents Additional Resources...10 Chapter 1: Install a new base enclosure and optional expansion enclosure 11 Install a new base enclosure...11 Installation power overview...11 Choose where to install the base enclosure...12 Unpack the base enclosure...12 Install the rails in the cabinet...12 - Dell PowerStore 3200T | EMC PowerStore Installation and Service Guide for PowerS - Page 4
management arms...49 Testing the cable management arms...50 Installing drives...50 Installing the front bezel...51 Chapter 2: Base enclosure service procedures 53 Replace a faulted drive in the base enclosure...53 Identify a faulted drive from PowerStore Manager 53 Remove a faulted 2.5" drive - Dell PowerStore 3200T | EMC PowerStore Installation and Service Guide for PowerS - Page 5
Identify a faulted 4-port card from PowerStore Manager 68 Identify a faulted part from PowerStore Manager 68 Embedded module LEDs...69 Power down the node...69 Remove an embedded module...70 Remove a 4-port card...71 Install a 4-port card...72 Install an embedded module...73 Power up the node...74 - Dell PowerStore 3200T | EMC PowerStore Installation and Service Guide for PowerS - Page 6
...114 Install the node...115 Verify the operation of a replacement node...116 Return a faulted part...117 Chapter 3: SAS expansion enclosure service procedures 118 Add a drive in a SAS expansion enclosure...118 Removing the front bezel...118 Remove a drive filler module...119 Installing a drive - Dell PowerStore 3200T | EMC PowerStore Installation and Service Guide for PowerS - Page 7
/cooling module 131 Verify the operation of a replacement power/cooling module 133 Return a faulted part...133 Chapter 4: NVMe expansion enclosure service procedures 134 Add a drive in an NVMe expansion enclosure...134 Removing the front bezel...134 Remove a drive filler module...135 Installing - Dell PowerStore 3200T | EMC PowerStore Installation and Service Guide for PowerS - Page 8
procedures for PowerStore node...166 Power off a PowerStore T model node using PowerStore Manager 166 Power off a PowerStore T model node using a service script 166 Power off a PowerStore X model node...167 Powering on procedures for PowerStore node...168 Power on a PowerStore T model node using - Dell PowerStore 3200T | EMC PowerStore Installation and Service Guide for PowerS - Page 9
the internal battery backup module...179 Appendix D: Data collection...181 Support materials collection...181 Collect support materials...181 Appendix E: Support Notifications 183 Disable support notifications...183 Enable support notifications...183 Appendix F: Add appliances to the cluster 184 - Dell PowerStore 3200T | EMC PowerStore Installation and Service Guide for PowerS - Page 10
https:// www.dell.com/powerstoredocs. ● Troubleshooting For information about products, software updates, licensing, and service, go to https://www.dell.com/support and locate the appropriate product support page. ● Technical support For technical support and service requests, go to https://www.dell - Dell PowerStore 3200T | EMC PowerStore Installation and Service Guide for PowerS - Page 11
base enclosure and an optional expansion enclosure to the system. For a detailed overview of these components, see the PowerStore Hardware Information Guide. NOTE: Review the information in Safety precautions for handling replaceable units on page 161 before handling parts. Topics: • Install a new - Dell PowerStore 3200T | EMC PowerStore Installation and Service Guide for PowerS - Page 12
2U space, leaving 2U of space at the bottom of the rack for serviceability. Most cabinets mark 1U increments with horizontal lines or small holes in the : For additional rack space considerations, refer to the PowerStore Planning Guide. 3. Considering these recommendations, choose a 2U space in the - Dell PowerStore 3200T | EMC PowerStore Installation and Service Guide for PowerS - Page 13
Figure 1. Installing the rails 5. Repeat for the other rail. Install the base enclosure on the rails Steps 1. Lift the enclosure and slide it onto the rails from the front of the cabinet. 2. Push the system into the rack until the slam latches engage and lock the system into the rack. Ensure that - Dell PowerStore 3200T | EMC PowerStore Installation and Service Guide for PowerS - Page 14
Cable the base enclosure appliance to switches For switch cabling information, refer to the PowerStore Networking Guide for PowerStore T Models or PowerStore Networking Guide for PowerStore X Models. NOTE: Do not connect the power cables until you have completed network configuration. Connect power - Dell PowerStore 3200T | EMC PowerStore Installation and Service Guide for PowerS - Page 15
system, Dell recommends upgrading the PowerStore software to the latest available version. Refer to the PowerStore Software Upgrade Guide for detailed instructions. Install a SAS expansion enclosure Take the following actions to install a SAS expansion enclosure into the system during the - Dell PowerStore 3200T | EMC PowerStore Installation and Service Guide for PowerS - Page 16
Component Power cords (2), either Black and gray C13/C14 Black and gray C13/C20 Bezel for expansion enclosure (with key) Quantity 2 1 Mini-SAS HD cables (4) 2 (1 m or 2 m copper) to connect the base enclosure to the expansion enclosure, the expansion enclosure to another expansion enclosure, - Dell PowerStore 3200T | EMC PowerStore Installation and Service Guide for PowerS - Page 17
CL4064 Figure 5. Prying off a latch bracket Install the rails in the cabinet This task describes the procedure to install one rail. After installing one rail, repeat the procedure for the other rail. The procedure is the same for both the left and right rail. You can install the rails into either a - Dell PowerStore 3200T | EMC PowerStore Installation and Service Guide for PowerS - Page 18
drives in a system that is powered up, wait at least 10 seconds before sliding the next drive into position. Steps 1. Align the drive with the guides in the slot. 2. With the latch fully opened, gently push the drive into the slot. The latch begins to rotate downward when it meets the - Dell PowerStore 3200T | EMC PowerStore Installation and Service Guide for PowerS - Page 19
Figure 8. Installing a drive The activity light flashes to indicate that the spin-up sequence has begun. Installing the front bezel Prerequisites CAUTION: If the protective plastic strip is present on the front of the bezel, it must be removed before placing the system into operation. Failure to - Dell PowerStore 3200T | EMC PowerStore Installation and Service Guide for PowerS - Page 20
Cable the base enclosure to the expansion enclosure Follow these guidelines to cable the base enclosure to an expansion enclosure. Prerequisites NOTE: One cabinet requires four SAS cables, two cabinets requires six SAS cables, and three cabinets require eight SAS cables. Verify that you have the - Dell PowerStore 3200T | EMC PowerStore Installation and Service Guide for PowerS - Page 21
To add an expansion enclosure to a running system, complete the tasks below in the order in which they appear. This document provides instructions for completing each task. NOTE: When adding an expansion enclosure to a running system, you must power on the expansion enclosure before attaching - Dell PowerStore 3200T | EMC PowerStore Installation and Service Guide for PowerS - Page 22
Component Expansion enclosure Rail kit, including Snap-in rails (2) Screws (3 per rail) Quantity 1 1 Power cords (2), either Black and gray C13/C14 Black and gray C13/C20 Bezel for expansion enclosure (with key) CL5583 2 1 Mini-SAS HD cables (4) 2 (1 m or 2 m copper) to connect the base - Dell PowerStore 3200T | EMC PowerStore Installation and Service Guide for PowerS - Page 23
Removing a filler panel About this task In most cases, the front space into which you will install the enclosure is covered by a filler panel, which is attached to latch brackets. If one or more filler panels cover the space where you want to install the enclosure, remove each panel using the - Dell PowerStore 3200T | EMC PowerStore Installation and Service Guide for PowerS - Page 24
Figure 13. Installing the rails 5. Repeat for the other rail. Install the expansion enclosure on the rails Steps 1. With help from another person, lift the expansion enclosure and, from the front of the rack, slide the expansion enclosure onto the rails. 2. Push the expansion enclosure into the rack - Dell PowerStore 3200T | EMC PowerStore Installation and Service Guide for PowerS - Page 25
drives in a system that is powered up, wait at least 10 seconds before sliding the next drive into position. Steps 1. Align the drive with the guides in the slot. 2. With the latch fully opened, gently push the drive into the slot. The latch begins to rotate downward when it meets the - Dell PowerStore 3200T | EMC PowerStore Installation and Service Guide for PowerS - Page 26
CL5262 Figure 16. Installing the bezel Connect SAS expansion enclosure power cables Steps 1. Connect the power cable to the power/cooling module: Figure 17. Attaching power cable 2. Attach the retention bail (strain relief) to the base of the power cable. The retention bail prevents the power cable - Dell PowerStore 3200T | EMC PowerStore Installation and Service Guide for PowerS - Page 27
NOTE: One cabinet requires four SAS cables, two cabinets requires six SAS cables, and three cabinets require eight SAS cables. Verify that you have the correct amount of cables before you start. CAUTION: Incorrect cabling could cause all new drives to be locked. Steps 1. Disconnect the SAS cable - Dell PowerStore 3200T | EMC PowerStore Installation and Service Guide for PowerS - Page 28
Expansion B enclosure 2 A Expansion B enclosure 1 A Expansion B enclosure 0 A Node B A Figure 19. Cabling the base enclosure to three expansion enclosures NOTE: For additional cabling diagrams, refer to the Cable Label Worksheet. Install an NVMe expansion enclosure Take the following - Dell PowerStore 3200T | EMC PowerStore Installation and Service Guide for PowerS - Page 29
an expansion enclosure To install an expansion enclosure, complete the tasks below in the order in which they appear. This document provides instructions for completing each task. 1. Verify the contents of the shipping package. 2. Choose the space in the cabinet for the new expansion enclosure - Dell PowerStore 3200T | EMC PowerStore Installation and Service Guide for PowerS - Page 30
Component Power cords, either Black and gray C13/C14 Black and gray C13/C20 Bezel for NVMe expansion enclosure (with key) Quantity 2 1 100G QSFP28 cables to 2 connect the base enclosure to the NVMe expansion enclosure, the NVMe expansion enclosure to another NVMe expansion enclosure, and to - Dell PowerStore 3200T | EMC PowerStore Installation and Service Guide for PowerS - Page 31
Installing the NVMe expansion enclosure rails About this task Install the rails from the front of the cabinet into which you are installing the enclosure. The 2U NVMe expansion enclosure includes rails that slide into the cabinet rail assembly. The rails are dedicated left and right, and cannot be - Dell PowerStore 3200T | EMC PowerStore Installation and Service Guide for PowerS - Page 32
Figure 21. Installing the NVMe expansion enclosure rails (front) 5. Add the retaining screws that came with the rails to the front and back of both rails. NOTE: Use the washers that came with the rails if the rack holes are square. NOTE: The screw hole at the front of the rail is behind the rail - Dell PowerStore 3200T | EMC PowerStore Installation and Service Guide for PowerS - Page 33
Install the system in the cabinet In an angled drop-in design, inner (chassis) rails are attached to the sides of the system and then the system slides into the outer (cabinet) rails that are installed in the rack. About this task WARNING: The system is heavy. To avoid personal injury and/or damage - Dell PowerStore 3200T | EMC PowerStore Installation and Service Guide for PowerS - Page 34
CAUTION: Improper installation on the rails may damage the rails or cause the system to fall when extended. 5. With the intermediate rails extended, install the system into the extended rails. Figure 25. Install system into the extended rails 6. Pull the orange slide release lock tabs forward on - Dell PowerStore 3200T | EMC PowerStore Installation and Service Guide for PowerS - Page 35
enclosure, and then use the green sheet for the second enclosure. 2. Ensure that the cable management arms (CMAs) are fully open and in the service position. 3. Open the CMA baskets and loosen the velcro straps. 4. Based on the following illustrations, route the data cables through the CMAs. The - Dell PowerStore 3200T | EMC PowerStore Installation and Service Guide for PowerS - Page 36
● There should not be any more slack between the expansion enclosure and the CMA than is needed to direct the cable. Any excess length should be outside of the CMA and dressed when cabling is complete. ● In two or three expansion enclosure configurations, route the data cables between the expansion - Dell PowerStore 3200T | EMC PowerStore Installation and Service Guide for PowerS - Page 37
and the gray power cables on the right. The power cables work in either power supply, but a consistent cabling method will make it easier to troubleshoot issues. 7. Close all of the baskets and tighten the Velcro on the arms to prevent the cables from slipping. Closing the cable management arms - Dell PowerStore 3200T | EMC PowerStore Installation and Service Guide for PowerS - Page 38
enclosure from the rack to ensure that proper slack has been provided for the cables. 2. Ensure that the stops on the rails engage into the service position when the top access door is clear. 3. If you feel resistence, stop pulling and adjust any tight cables so that pulling the expansion enclosure - Dell PowerStore 3200T | EMC PowerStore Installation and Service Guide for PowerS - Page 39
drives in a system that is powered up, wait at least 10 seconds before sliding the next drive into position. Steps 1. Align the drive with the guides in the slot. 2. With the latch fully opened, gently push the drive into the slot. The latch begins to rotate downward when it meets the - Dell PowerStore 3200T | EMC PowerStore Installation and Service Guide for PowerS - Page 40
To add an expansion enclosure to a running system, complete the tasks below in the order in which they appear. This document provides instructions for completing each task. NOTE: When adding an expansion enclosure to a running system, you must power on the expansion enclosure before attaching - Dell PowerStore 3200T | EMC PowerStore Installation and Service Guide for PowerS - Page 41
Component NVMe expansion enclosure Rail kit, including Snap-in rails (2) Screws (2 per rail) Quantity 1 1 Cable management arms 2 Power cords, either Black and gray C13/C14 Black and gray C13/C20 Bezel for NVMe expansion enclosure (with key) 100G QSFP28 cables to connect the base enclosure to - Dell PowerStore 3200T | EMC PowerStore Installation and Service Guide for PowerS - Page 42
Component QSFP28 cables. The second and third NVMe expansion enclosure ship with two 100G QSFP28 cables. Quantity Choose where to install the expansion enclosure Before installing the new expansion enclosure, you should determine the placement of the new expansion enclosure within the rack. Steps - Dell PowerStore 3200T | EMC PowerStore Installation and Service Guide for PowerS - Page 43
Figure 34. Installing the NVMe expansion enclosure rails (rear) Figure 35. Installing the NVMe expansion enclosure rails (front) 5. Add the retaining screws that came with the rails to the front and back of both rails. NOTE: Use the washers that came with the rails if the rack holes are square. - Dell PowerStore 3200T | EMC PowerStore Installation and Service Guide for PowerS - Page 44
NOTE: The following illustration does not show the C-clips that are used to attach the cable management arms. Figure 36. Adding the retaining screws Install the system in the cabinet In an angled drop-in design, inner (chassis) rails are attached to the sides of the system and then the system - Dell PowerStore 3200T | EMC PowerStore Installation and Service Guide for PowerS - Page 45
2. Inner rail 3. Attach the inner rails to the sides of the system by aligning the J-slots on the rail with the standoffs on the system and sliding forward on the system until they lock into place. Figure 38. Attach the inner rails to the system 4. Verify all the J-slots on the rails are aligned - Dell PowerStore 3200T | EMC PowerStore Installation and Service Guide for PowerS - Page 46
Figure 40. Slide system into the rack Installing cable management arms About this task To properly orient the cable management arms, hold them with the silver side facing down. The words "Upper" and "Lower" on the arms should be legible. Steps 1. Install the lower cable management arm: a. On the - Dell PowerStore 3200T | EMC PowerStore Installation and Service Guide for PowerS - Page 47
Figure 41. Installing the cable management arms Cable the new NVMe expansion enclosure Follow these guidelines to cable an expansion enclosure in a running system to a new expansion enclosure. Prerequisites Apply cable labels to the cables connecting the expansion enclosures. In this procedure, " - Dell PowerStore 3200T | EMC PowerStore Installation and Service Guide for PowerS - Page 48
Figure 42. Cabling two expansion enclosures 48 Install a new base enclosure and optional expansion enclosure - Dell PowerStore 3200T | EMC PowerStore Installation and Service Guide for PowerS - Page 49
Figure 43. Cabling three expansion enclosures Closing the cable management arms About this task Perform this procedure to close the cable management arms. Steps 1. Close the lower cable management arm: a. Swing the lower cable management arm to the left side of the enclosure, and align the retention - Dell PowerStore 3200T | EMC PowerStore Installation and Service Guide for PowerS - Page 50
the cables. 2. Ensure that the stops on the rails engage into the service position when the top access door is clear. 3. If you feel resistence, before sliding the next drive into position. Steps 1. Align the drive with the guides in the slot. 2. With the latch fully opened, gently push the drive - Dell PowerStore 3200T | EMC PowerStore Installation and Service Guide for PowerS - Page 51
3. Push the orange button until the drive is fully seated in the slot. 4. Push the latch down until it locks into place. Figure 45. Installing a drive The activity light flashes to indicate that the spin-up sequence has begun. Installing the front bezel Prerequisites CAUTION: If the protective - Dell PowerStore 3200T | EMC PowerStore Installation and Service Guide for PowerS - Page 52
CL5262 Figure 46. Installing the bezel 52 Install a new base enclosure and optional expansion enclosure - Dell PowerStore 3200T | EMC PowerStore Installation and Service Guide for PowerS - Page 53
2 Base enclosure service procedures The base enclosure contains customer-replaceable components. Follow these procedures to safely replace a failed component. NOTE: Review LED fault light. 2. If you are removing an NVMe NVRAM drive, push the latch cover up. Base enclosure service procedures 53 - Dell PowerStore 3200T | EMC PowerStore Installation and Service Guide for PowerS - Page 54
, wait one to two minutes before sliding the next drive into position. Steps 1. Align the drive with the guides in the slot. 2. With the latch fully opened, gently push the drive into the slot. The latch begins 4. Push the latch down until it locks into place. 54 Base enclosure service procedures - Dell PowerStore 3200T | EMC PowerStore Installation and Service Guide for PowerS - Page 55
, wait a few minutes and refresh PowerStore Manager. If the status does not change, ensure that the drive is correctly seated, or contact your service provider. 4. Click Stop Blink LED. Return a faulted part About this task For US customers, return defective material within five business days. For - Dell PowerStore 3200T | EMC PowerStore Installation and Service Guide for PowerS - Page 56
Settings on the upper right of the screen. c. Click General Support. d. Under Drives, Power Supplies, and Other Parts, click Return Part. e. If your screen does not show the Return Part link, contact your service provider for instructions. Add a new drive to the base enclosure Take the following - Dell PowerStore 3200T | EMC PowerStore Installation and Service Guide for PowerS - Page 57
, wait one to two minutes before sliding the next drive into position. Steps 1. Align the drive with the guides in the slot. 2. With the latch fully opened, gently push the drive into the slot. The latch begins . 4. Push the latch down until it locks into place. Base enclosure service procedures 57 - Dell PowerStore 3200T | EMC PowerStore Installation and Service Guide for PowerS - Page 58
, wait a few minutes and refresh PowerStore Manager. If the status does not change, ensure that the drive is correctly seated, or contact your service provider. Replace an AC power supply Take the following actions to remove the faulted power supply and install the replacement power supply into the - Dell PowerStore 3200T | EMC PowerStore Installation and Service Guide for PowerS - Page 59
cable retention bail to the left (to the right for the upside-down power supply). Remove the power cable from the power supply. Base enclosure service procedures 59 - Dell PowerStore 3200T | EMC PowerStore Installation and Service Guide for PowerS - Page 60
1. Align the power supply with the slot in the node. 2. Push the power supply into the node until it clicks into place. 60 Base enclosure service procedures - Dell PowerStore 3200T | EMC PowerStore Installation and Service Guide for PowerS - Page 61
minutes and refresh PowerStore Manager. If the status does not change, ensure that the power supply is correctly seated, or contact your service provider. Return a faulted part About this task For US customers, return defective material within five business days. For International customers, return - Dell PowerStore 3200T | EMC PowerStore Installation and Service Guide for PowerS - Page 62
on the upper right of the screen. c. Click General Support. d. Under Drives, Power Supplies, and Other Parts, click Return Part. e. If your screen does not show the Return Part link, contact your service provider for instructions. Replace an embedded module Take the following actions to remove - Dell PowerStore 3200T | EMC PowerStore Installation and Service Guide for PowerS - Page 63
is off. Fault has occurred. Node in Degraded Mode. System is booting. System uninitialized. A management IP address has not been assigned. Node in Service Mode. Link up with high speed. Link up with degraded speed. Link down. Port activity. No port activity. Link established. No link established - Dell PowerStore 3200T | EMC PowerStore Installation and Service Guide for PowerS - Page 64
system as you pull the lever. Figure 59. Removing the embedded module from the system 4. Remove the embedded module from the slot. 64 Base enclosure service procedures - Dell PowerStore 3200T | EMC PowerStore Installation and Service Guide for PowerS - Page 65
in the embedded module so that the ports on the front line up with the slots on the front of the embedded module. Base enclosure service procedures 65 - Dell PowerStore 3200T | EMC PowerStore Installation and Service Guide for PowerS - Page 66
with the empty slot and carefully push it into the slot. As the embedded module is installed, the release lever rotates inward. 66 Base enclosure service procedures - Dell PowerStore 3200T | EMC PowerStore Installation and Service Guide for PowerS - Page 67
Faulted, wait a few minutes and refresh PowerStore Manager. If the status does not change, ensure that the embedded module is correctly seated, or contact your service provider. Base enclosure service procedures 67 - Dell PowerStore 3200T | EMC PowerStore Installation and Service Guide for PowerS - Page 68
Settings on the upper right of the screen. c. Click General Support. d. Under Drives, Power Supplies, and Other Parts, click Return Part. e. If your screen does not show the Return Part link, contact your service provider for instructions. Replace a 4-port card Take the following actions to remove - Dell PowerStore 3200T | EMC PowerStore Installation and Service Guide for PowerS - Page 69
is off. Fault has occurred. Node in Degraded Mode. System is booting. System uninitialized. A management IP address has not been assigned. Node in Service Mode. Link up with high speed. Link up with degraded speed. Link down. Port activity. No port activity. Link established. No link established - Dell PowerStore 3200T | EMC PowerStore Installation and Service Guide for PowerS - Page 70
embedded module 3. Pull the release lever away from the system. The embedded module releases from the system as you pull the lever. 70 Base enclosure service procedures - Dell PowerStore 3200T | EMC PowerStore Installation and Service Guide for PowerS - Page 71
having difficulty removing the 4-port card, loosen the four captive screws that secure the air dam to the front of the embedded module . Base enclosure service procedures 71 - Dell PowerStore 3200T | EMC PowerStore Installation and Service Guide for PowerS - Page 72
push down on the upper-left circle on the 4-port card. 4. Push up on the blue tabs until they lock into place. 72 Base enclosure service procedures - Dell PowerStore 3200T | EMC PowerStore Installation and Service Guide for PowerS - Page 73
the embedded module is fully seated, push the release lever back into the system until the orange tab locks the lever in place. Base enclosure service procedures 73 - Dell PowerStore 3200T | EMC PowerStore Installation and Service Guide for PowerS - Page 74
: a. Open PowerStore Manager. b. Click Settings on the upper right of the screen. c. Click General Support. d. Under Drives, Power Supplies, and Other Parts, click Return Part. e. If your screen does not show the Return Part link, contact your service provider for instructions. 74 Base enclosure - Dell PowerStore 3200T | EMC PowerStore Installation and Service Guide for PowerS - Page 75
, but they still indicate that the SFP should be replaced. ● SFP speed mismatched: Indicates that the supported speeds of this SFP module are unsupported by the port. ● SFP unsupported: Indicates that this SFP module into the port until it is securely connected. Base enclosure service procedures 75 - Dell PowerStore 3200T | EMC PowerStore Installation and Service Guide for PowerS - Page 76
Settings on the upper right of the screen. c. Click General Support. d. Under Drives, Power Supplies, and Other Parts, click Return Part. e. If your screen does not show the Return Part link, contact your service provider for instructions. Replace an I/O module Take the following actions to remove - Dell PowerStore 3200T | EMC PowerStore Installation and Service Guide for PowerS - Page 77
this procedure, repeat this verification for each affected node before proceeding to remove the next node. If necessary, contact your service provider before starting the replacement procedure. Identify a faulted I/O module from PowerStore Manager Before you replace an I/O module, ensure that you - Dell PowerStore 3200T | EMC PowerStore Installation and Service Guide for PowerS - Page 78
into the slot. Figure 80. Installing an I/O module 2. When the I/O module appears seated, push and release the small button on the handle. 78 Base enclosure service procedures - Dell PowerStore 3200T | EMC PowerStore Installation and Service Guide for PowerS - Page 79
Settings on the upper right of the screen. c. Click General Support. d. Under Drives, Power Supplies, and Other Parts, click Return Part. e. If your screen does not show the Return Part link, contact your service provider for instructions. Replace a fan module Take the following actions to remove - Dell PowerStore 3200T | EMC PowerStore Installation and Service Guide for PowerS - Page 80
this procedure, repeat this verification for each affected node before proceeding to remove the next node. If necessary, contact your service provider before starting the replacement procedure. Identify a faulted fan module from PowerStore Manager Before you replace a fan module, ensure that - Dell PowerStore 3200T | EMC PowerStore Installation and Service Guide for PowerS - Page 81
release tab slides out. NOTE: The node comes completely out of the chassis. Be prepared to support the node to avoid dropping it. NOTE: The release trigger and handle for node B is on with both hands. Then, with both hands supporting the node, pull the node fully out of the enclosure. Base enclosure - Dell PowerStore 3200T | EMC PowerStore Installation and Service Guide for PowerS - Page 82
the system, until it stops. Figure 85. Releasing the top cover 2. Lift the top cover upward, and remove it from the node. 82 Base enclosure service procedures - Dell PowerStore 3200T | EMC PowerStore Installation and Service Guide for PowerS - Page 83
2. Unhook the fan module power cable from the cable holder. 3. Squeeze the blue release tabs. 4. Lift the fan module away from the motherboard. Base enclosure service procedures 83 - Dell PowerStore 3200T | EMC PowerStore Installation and Service Guide for PowerS - Page 84
1. Position the top cover over the node and align it with the slots in the sides at the rear of the node. 84 Base enclosure service procedures - Dell PowerStore 3200T | EMC PowerStore Installation and Service Guide for PowerS - Page 85
the node with the grooves on the top of the chassis. 2. Slide the node into the chassis until it stops, about halfway in. Base enclosure service procedures 85 - Dell PowerStore 3200T | EMC PowerStore Installation and Service Guide for PowerS - Page 86
Faulted, wait a few minutes and refresh PowerStore Manager. If the status does not change, ensure that the fan module is correctly seated, or contact your service provider. 86 Base enclosure - Dell PowerStore 3200T | EMC PowerStore Installation and Service Guide for PowerS - Page 87
on the upper right of the screen. c. Click General Support. d. Under Drives, Power Supplies, and Other Parts, click Return Part. e. If your screen does not show the Return Part link, contact your service provider for instructions. Replace a dual inline memory module (DIMM) Take the following - Dell PowerStore 3200T | EMC PowerStore Installation and Service Guide for PowerS - Page 88
mechanism, and the release tab slides out. NOTE: The node comes completely out of the chassis. Be prepared to support the node to avoid dropping it. NOTE: The release trigger and handle for node B is on the top left of system power and cached data will be lost. 88 Base enclosure service procedures - Dell PowerStore 3200T | EMC PowerStore Installation and Service Guide for PowerS - Page 89
the release handle to pull the node outward enough to grasp the sides with both hands. Then, with both hands supporting the node, pull the node fully out of the enclosure. Figure 96. Removing the node 7. Place the node the rear of the system, until it stops. Base enclosure service procedures 89 - Dell PowerStore 3200T | EMC PowerStore Installation and Service Guide for PowerS - Page 90
in the node by using the picture below as a reference for orientation. The DIMMs are identified by white or black retaining tabs. 90 Base enclosure service procedures - Dell PowerStore 3200T | EMC PowerStore Installation and Service Guide for PowerS - Page 91
: ● Do not insert the DIMM at an angle. ● Do not rock the DIMM. ● Do not insert the DIMM by pushing on one end. Base enclosure service procedures 91 - Dell PowerStore 3200T | EMC PowerStore Installation and Service Guide for PowerS - Page 92
at the rear of the node. Figure 102. Aligning the top cover 2. Pull the top cover forward to secure it in place. 92 Base enclosure service procedures - Dell PowerStore 3200T | EMC PowerStore Installation and Service Guide for PowerS - Page 93
slide the rest of the node back into the chassis. The black release tab slides back into the system as it is inserted. Base enclosure service procedures 93 - Dell PowerStore 3200T | EMC PowerStore Installation and Service Guide for PowerS - Page 94
: a. Open PowerStore Manager. b. Click Settings on the upper right of the screen. c. Click General Support. d. Under Drives, Power Supplies, and Other Parts, click Return Part. e. If your screen does not show the Return Part link, contact your service provider for instructions. 94 Base enclosure - Dell PowerStore 3200T | EMC PowerStore Installation and Service Guide for PowerS - Page 95
this procedure, repeat this verification for each affected node before proceeding to remove the next node. If necessary, contact your service provider before starting the replacement procedure. Identify a faulted internal M.2 boot module from PowerStore Manager Before you replace an internal - Dell PowerStore 3200T | EMC PowerStore Installation and Service Guide for PowerS - Page 96
mechanism, and the release tab slides out. NOTE: The node comes completely out of the chassis. Be prepared to support the node to avoid dropping it. NOTE: The release trigger and handle for node B is on the top to prevent accidental loss of power and cache. 96 Base enclosure service procedures - Dell PowerStore 3200T | EMC PowerStore Installation and Service Guide for PowerS - Page 97
handle to pull the node outward enough to grasp the sides with both hands. Then, with both hands supporting the node, pull the node fully out of the enclosure. Figure 108. Removing the node 7. Place the Lift the top cover upward, and remove it from the node. Base enclosure service procedures 97 - Dell PowerStore 3200T | EMC PowerStore Installation and Service Guide for PowerS - Page 98
on the pull tab to free it from the M.2 boot module adaptor. 7. Remove the internal M.2 boot module from the M.2 boot module adaptor. 98 Base enclosure service procedures - Dell PowerStore 3200T | EMC PowerStore Installation and Service Guide for PowerS - Page 99
into the connector. When the M.2 boot module adaptor is fully seated, you will hear a snap, and feel the connector latches click into place. Base enclosure service procedures 99 - Dell PowerStore 3200T | EMC PowerStore Installation and Service Guide for PowerS - Page 100
at the rear of the node. Figure 115. Aligning the top cover 2. Pull the top cover forward to secure it in place. 100 Base enclosure service procedures - Dell PowerStore 3200T | EMC PowerStore Installation and Service Guide for PowerS - Page 101
slide the rest of the node back into the chassis. The black release tab slides back into the system as it is inserted. Base enclosure service procedures 101 - Dell PowerStore 3200T | EMC PowerStore Installation and Service Guide for PowerS - Page 102
: a. Open PowerStore Manager. b. Click Settings on the upper right of the screen. c. Click General Support. d. Under Drives, Power Supplies, and Other Parts, click Return Part. e. If your screen does not show the Return Part link, contact your service provider for instructions. 102 Base enclosure - Dell PowerStore 3200T | EMC PowerStore Installation and Service Guide for PowerS - Page 103
this procedure, repeat this verification for each affected node before proceeding to remove the next node. If necessary, contact your service provider before starting the replacement procedure. Identify a faulted M.2 boot module adaptor from PowerStore Manager Before you replace an M.2 boot module - Dell PowerStore 3200T | EMC PowerStore Installation and Service Guide for PowerS - Page 104
mechanism, and the release tab slides out. NOTE: The node comes completely out of the chassis. Be prepared to support the node to avoid dropping it. NOTE: The release trigger and handle for node B is on the top left to prevent accidental loss of power and cache. 104 Base enclosure service procedures - Dell PowerStore 3200T | EMC PowerStore Installation and Service Guide for PowerS - Page 105
handle to pull the node outward enough to grasp the sides with both hands. Then, with both hands supporting the node, pull the node fully out of the enclosure. Figure 121. Removing the node 7. Place the Lift the top cover upward, and remove it from the node. Base enclosure service procedures 105 - Dell PowerStore 3200T | EMC PowerStore Installation and Service Guide for PowerS - Page 106
on the pull tab to free it from the M.2 boot module adaptor. c. Remove the internal M.2 boot module from the M.2 boot module adaptor. 106 Base enclosure service procedures - Dell PowerStore 3200T | EMC PowerStore Installation and Service Guide for PowerS - Page 107
into the connector. When the M.2 boot module adaptor is fully seated, you will hear a snap, and feel the connector latches click into place. Base enclosure service procedures 107 - Dell PowerStore 3200T | EMC PowerStore Installation and Service Guide for PowerS - Page 108
at the rear of the node. Figure 128. Aligning the top cover 2. Pull the top cover forward to secure it in place. 108 Base enclosure service procedures - Dell PowerStore 3200T | EMC PowerStore Installation and Service Guide for PowerS - Page 109
slide the rest of the node back into the chassis. The black release tab slides back into the system as it is inserted. Base enclosure service procedures 109 - Dell PowerStore 3200T | EMC PowerStore Installation and Service Guide for PowerS - Page 110
: a. Open PowerStore Manager. b. Click Settings on the upper right of the screen. c. Click General Support. d. Under Drives, Power Supplies, and Other Parts, click Return Part. e. If your screen does not show the Return Part link, contact your service provider for instructions. 110 Base enclosure - Dell PowerStore 3200T | EMC PowerStore Installation and Service Guide for PowerS - Page 111
performing this procedure, repeat this verification for each affected node before proceeding to remove the next node. If necessary, contact your service provider before starting the replacement procedure. Identify a faulted node from PowerStore Manager Before you replace a node, ensure that you have - Dell PowerStore 3200T | EMC PowerStore Installation and Service Guide for PowerS - Page 112
release tab slides out. NOTE: The node comes completely out of the chassis. Be prepared to support the node to avoid dropping it. NOTE: The release trigger and handle for node B is on both hands. Then, with both hands supporting the node, pull the node fully out of the enclosure. 112 Base enclosure - Dell PowerStore 3200T | EMC PowerStore Installation and Service Guide for PowerS - Page 113
of the system, until it stops. Figure 135. Releasing the top cover 2. Lift the top cover upward, and remove it from the node. Base enclosure service procedures 113 - Dell PowerStore 3200T | EMC PowerStore Installation and Service Guide for PowerS - Page 114
1. Position the top cover over the node and align it with the slots in the sides at the rear of the node. 114 Base enclosure service procedures - Dell PowerStore 3200T | EMC PowerStore Installation and Service Guide for PowerS - Page 115
the node with the grooves on the top of the chassis. 2. Slide the node into the chassis until it stops, about halfway in. Base enclosure service procedures 115 - Dell PowerStore 3200T | EMC PowerStore Installation and Service Guide for PowerS - Page 116
still Faulted, wait a few minutes and refresh PowerStore Manager. If the status does not change, ensure that the node is correctly seated, or contact your service provider. 116 Base enclosure - Dell PowerStore 3200T | EMC PowerStore Installation and Service Guide for PowerS - Page 117
Manager. b. Click Settings on the upper right of the screen. c. Click General Support. d. Under Drives, Power Supplies, and Other Parts, click Return Part. e. If your screen does not show the Return Part link, contact your service provider for instructions. Base enclosure service procedures 117 - Dell PowerStore 3200T | EMC PowerStore Installation and Service Guide for PowerS - Page 118
3 SAS expansion enclosure service procedures The SAS expansion enclosure contains customer-replaceable components. Follow these procedures to safely replace a failed it on a clean, static-free surface. CL5261 Figure 141. Removing the front bezel 118 SAS expansion enclosure service procedures - Dell PowerStore 3200T | EMC PowerStore Installation and Service Guide for PowerS - Page 119
wait at least 10 seconds before sliding the next drive into position. Steps 1. Align the drive with the guides in the slot. 2. With the latch fully opened, gently push the drive into the slot. The latch Push the latch down until it locks into place. SAS expansion enclosure service procedures 119 - Dell PowerStore 3200T | EMC PowerStore Installation and Service Guide for PowerS - Page 120
still Faulted, wait a few minutes and refresh PowerStore Manager. If the status does not change, ensure that the drive is correctly seated, or contact your service provider. 120 SAS expansion enclosure - Dell PowerStore 3200T | EMC PowerStore Installation and Service Guide for PowerS - Page 121
cabinet. 3. Pull the bezel off the cabinet, and put it on a clean, static-free surface. CL5261 Figure 145. Removing the front bezel SAS expansion enclosure service procedures 121 - Dell PowerStore 3200T | EMC PowerStore Installation and Service Guide for PowerS - Page 122
, wait at least 10 seconds before sliding the next drive into position. Steps 1. Align the drive with the guides in the slot. 2. With the latch fully opened, gently push the drive into the slot. The latch begins the latch down until it locks into place. 122 SAS expansion enclosure service procedures - Dell PowerStore 3200T | EMC PowerStore Installation and Service Guide for PowerS - Page 123
, select Hardware. 2. Select the appliance where you replaced the drive. 3. On the Components card, under Drives, expand ExpansionEnclosure and select the drive. SAS expansion enclosure service procedures 123 - Dell PowerStore 3200T | EMC PowerStore Installation and Service Guide for PowerS - Page 124
on the upper right of the screen. c. Click General Support. d. Under Drives, Power Supplies, and Other Parts, click Return Part. e. If your screen does not show the Return Part link, contact your service provider for instructions. Replace a link control card in a SAS expansion enclosure Take - Dell PowerStore 3200T | EMC PowerStore Installation and Service Guide for PowerS - Page 125
an LCC cable 3. Remove the LCC: CAUTION: The LCC comes completely out of the DAE chassis. In addition to holding the latches, be prepared to support the LCC to avoid dropping it. a. Locate the orange handle buttons on the LCC handles. SAS expansion enclosure - Dell PowerStore 3200T | EMC PowerStore Installation and Service Guide for PowerS - Page 126
enclosure opening and gently push the LCC straight into the enclosure, being sure the LCC is completely seated in the enclosure. 126 SAS expansion enclosure service procedures - Dell PowerStore 3200T | EMC PowerStore Installation and Service Guide for PowerS - Page 127
1 2 Figure 152. Installing an LCC CL5985 4. Press the latches to secure the LCC. 5. Reconnect each cable to the port from which it was removed. Results The LCC power LED turns on. SAS expansion enclosure service procedures 127 - Dell PowerStore 3200T | EMC PowerStore Installation and Service Guide for PowerS - Page 128
PowerStore Manager. b. Click Settings on the upper right of the screen. c. Click General Support. d. Under Drives, Power Supplies, and Other Parts, click Return Part. e. If your screen does not show the Return Part link, contact your service provider for instructions. 128 SAS expansion enclosure - Dell PowerStore 3200T | EMC PowerStore Installation and Service Guide for PowerS - Page 129
to your wrist and the enclosure. 2. On an AC power/cooling module, release the cable retention bail, and unplug the power cord. SAS expansion enclosure service procedures 129 # # - Dell PowerStore 3200T | EMC PowerStore Installation and Service Guide for PowerS - Page 130
. CAUTION: To protect a running system from overheating, the enclosure powers down unless you replace the power cooling module within two minutes. 130 SAS expansion enclosure service procedures - Dell PowerStore 3200T | EMC PowerStore Installation and Service Guide for PowerS - Page 131
module into the enclosure, being sure that the module is completely seated. b. Press the latch in to secure the power/cooling module. SAS expansion enclosure service procedures 131 - Dell PowerStore 3200T | EMC PowerStore Installation and Service Guide for PowerS - Page 132
the cord with the retention bail at the connector The bail prevents the power cord from pulling out of the connector. 132 SAS expansion enclosure service procedures - Dell PowerStore 3200T | EMC PowerStore Installation and Service Guide for PowerS - Page 133
. b. Click Settings on the upper right of the screen. c. Click General Support. d. Under Drives, Power Supplies, and Other Parts, click Return Part. e. If your screen does not show the Return Part link, contact your service provider for instructions. SAS expansion enclosure service procedures 133 - Dell PowerStore 3200T | EMC PowerStore Installation and Service Guide for PowerS - Page 134
4 NVMe expansion enclosure service procedures The NVMe expansion enclosure contains customer-replaceable components. Follow these procedures to safely replace a failed component. the bezel off the cabinet, and put it on a clean, static-free surface. 134 NVMe expansion enclosure service procedures - Dell PowerStore 3200T | EMC PowerStore Installation and Service Guide for PowerS - Page 135
CL5261 Figure 160. Removing the front bezel Remove a drive filler module Steps 1. Insert your finger into the cutout on the drive filler module. 2. Pull the filler module out of the slot. Figure 161. Removing a drive filler module NVMe expansion enclosure service procedures 135 - Dell PowerStore 3200T | EMC PowerStore Installation and Service Guide for PowerS - Page 136
wait at least 10 seconds before sliding the next drive into position. Steps 1. Align the drive with the guides in the slot. 2. With the latch fully opened, gently push the drive into the slot. The latch lock, lock the bezel with the provided key. 136 NVMe expansion enclosure service procedures - Dell PowerStore 3200T | EMC PowerStore Installation and Service Guide for PowerS - Page 137
wait a few minutes and refresh PowerStore Manager. If the status does not change, ensure that the drive is correctly seated, or contact your service provider. Replace a faulted drive in an NVMe expansion enclosure Take the following actions to remove a faulted drive from an NVMe expansion enclosure - Dell PowerStore 3200T | EMC PowerStore Installation and Service Guide for PowerS - Page 138
the blinking amber LED fault light. 2. Push down the orange button to release the latch. 3. Remove the drive from the slot. 138 NVMe expansion enclosure service procedures - Dell PowerStore 3200T | EMC PowerStore Installation and Service Guide for PowerS - Page 139
wait at least 10 seconds before sliding the next drive into position. Steps 1. Align the drive with the guides in the slot. 2. With the latch fully opened, gently push the drive into the slot. The latch indicate that the spin-up sequence has begun. NVMe expansion enclosure service procedures 139 - Dell PowerStore 3200T | EMC PowerStore Installation and Service Guide for PowerS - Page 140
to your service provider as described in the instructions that were included with the replacement part. 3. For more information about returning customer-replaceable parts: a. Open PowerStore Manager. b. Click Settings on the upper right of the screen. c. Click General Support - Dell PowerStore 3200T | EMC PowerStore Installation and Service Guide for PowerS - Page 141
e. If your screen does not show the Return Part link, contact your service provider for instructions. Replace a power supply module in an NVMe expansion enclosure Take the following actions to power. AC power is on. AC power is off. Verify source power NVMe expansion enclosure service procedures 141 - Dell PowerStore 3200T | EMC PowerStore Installation and Service Guide for PowerS - Page 142
. Steps 1. Align the power supply with the slot in the node. The power cable retention bail will be on the left. 142 NVMe expansion enclosure service procedures - Dell PowerStore 3200T | EMC PowerStore Installation and Service Guide for PowerS - Page 143
minutes and refresh PowerStore Manager. If the status does not change, ensure that the power supply is correctly seated, or contact your service provider. Return a faulted part About this task For US customers, return defective material within five business days. For International customers, return - Dell PowerStore 3200T | EMC PowerStore Installation and Service Guide for PowerS - Page 144
Settings on the upper right of the screen. c. Click General Support. d. Under Drives, Power Supplies, and Other Parts, click Return Part. e. If your screen does not show the Return Part link, contact your service provider for instructions. Replace a fan module in an NVMe expansion enclosure Take the - Dell PowerStore 3200T | EMC PowerStore Installation and Service Guide for PowerS - Page 145
Figure 173. Lifting the system cover 3. Squeeze the orange release tabs on the fan module. 4. Lift the fan module away from the system. NVMe expansion enclosure service procedures 145 - Dell PowerStore 3200T | EMC PowerStore Installation and Service Guide for PowerS - Page 146
Figure 174. Removing a fan module Install a fan module Steps 1. Push the fan module into the empty slot. 146 NVMe expansion enclosure service procedures - Dell PowerStore 3200T | EMC PowerStore Installation and Service Guide for PowerS - Page 147
Figure 175. Installing a fan module 2. Close the system cover. NVMe expansion enclosure service procedures 147 - Dell PowerStore 3200T | EMC PowerStore Installation and Service Guide for PowerS - Page 148
PowerStore Manager. b. Click Settings on the upper right of the screen. c. Click General Support. d. Under Drives, Power Supplies, and Other Parts, click Return Part. e. If your screen does not show the Return Part link, contact your service provider for instructions. 148 NVMe expansion enclosure - Dell PowerStore 3200T | EMC PowerStore Installation and Service Guide for PowerS - Page 149
for more than two minutes. If you need more time, close the cover and allow the system temperature to stabilize before proceeding. NVMe expansion enclosure service procedures 149 - Dell PowerStore 3200T | EMC PowerStore Installation and Service Guide for PowerS - Page 150
Figure 177. Lifting the system cover 3. Squeeze the orange release tabs on the Clock Distribution Board. 4. Slide the Clock Distribution Board toward the fans and then up out of the system. 150 NVMe expansion enclosure service procedures - Dell PowerStore 3200T | EMC PowerStore Installation and Service Guide for PowerS - Page 151
Figure 178. Removing the Clock Distribution Board Install a Clock Distribution Board Steps 1. Squeeze the orange tabs and align the Clock Distribution Board with the empty slot. 2. Push the Clock Distribution Board into the empty slot. NVMe expansion enclosure service procedures 151 - Dell PowerStore 3200T | EMC PowerStore Installation and Service Guide for PowerS - Page 152
Figure 179. Installing the Clock Distribution Board 3. Close the system cover. 152 NVMe expansion enclosure service procedures - Dell PowerStore 3200T | EMC PowerStore Installation and Service Guide for PowerS - Page 153
. b. Click Settings on the upper right of the screen. c. Click General Support. d. Under Drives, Power Supplies, and Other Parts, click Return Part. e. If your screen does not show the Return Part link, contact your service provider for instructions. NVMe expansion enclosure service procedures 153 - Dell PowerStore 3200T | EMC PowerStore Installation and Service Guide for PowerS - Page 154
the Access Module latches. 1 B 2 1 A 2 Figure 181. Releasing the Access Module 3. Pull the latches to remove the Access Module from the chassis. 154 NVMe expansion enclosure service procedures - Dell PowerStore 3200T | EMC PowerStore Installation and Service Guide for PowerS - Page 155
Access Module comes completely out of the chassis. In addition to holding the latches, be prepared to support the Access Module to avoid dropping it. 1 B 2 1 A 2 Figure 182. Removing the Press in on the Access Module latches to lock them into place. NVMe expansion enclosure service procedures 155 - Dell PowerStore 3200T | EMC PowerStore Installation and Service Guide for PowerS - Page 156
PowerStore Manager. b. Click Settings on the upper right of the screen. c. Click General Support. d. Under Drives, Power Supplies, and Other Parts, click Return Part. e. If your screen does not show the Return Part link, contact your service provider for instructions. 156 NVMe expansion enclosure - Dell PowerStore 3200T | EMC PowerStore Installation and Service Guide for PowerS - Page 157
an Access Module on page 154. 2. Press down on both orange buttons to release the DIB latches. 1 B 1 B 2 Figure 185. Releasing the DIB 2 1 A 2 NVMe expansion enclosure service procedures 157 - Dell PowerStore 3200T | EMC PowerStore Installation and Service Guide for PowerS - Page 158
. NOTE: The DIB comes completely out of the chassis. In addition to holding the latches, be prepared to support the DIB to avoid dropping it. 1 B 2 1 A 2 Figure 186. Removing the DIB Replacing a DIB up on the DIB latches to lock them into place. 158 NVMe expansion enclosure service procedures - Dell PowerStore 3200T | EMC PowerStore Installation and Service Guide for PowerS - Page 159
the faulted part in the shipping box that contained the replacement part. 2. Ship the failed part to your service provider as described in the instructions that were included with the replacement part. 3. For more information about returning customer-replaceable parts: a. Open PowerStore Manager - Dell PowerStore 3200T | EMC PowerStore Installation and Service Guide for PowerS - Page 160
b. Click Settings on the upper right of the screen. c. Click General Support. d. Under Drives, Power Supplies, and Other Parts, click Return Part. e. If your screen does not show the Return Part link, contact your service provider for instructions. 160 NVMe expansion enclosure service procedures - Dell PowerStore 3200T | EMC PowerStore Installation and Service Guide for PowerS - Page 161
or upgrade units from their antistatic packaging until you are ready to install them. ● Before you begin service, gather together the ESD kit and all other materials you need. ● Once servicing begins, avoid moving away from the work site; otherwise, you may build up an electrostatic charge. ● Use - Dell PowerStore 3200T | EMC PowerStore Installation and Service Guide for PowerS - Page 162
of the component. Ensure that the back end of the replaceable unit is supported while installing or removing it. Dropping a replaceable unit could result in remove or install a replaceable unit. Take time to read the instructions carefully. ● Store a replaceable unit in the antistatic bag and - Dell PowerStore 3200T | EMC PowerStore Installation and Service Guide for PowerS - Page 163
condensation. Refer to Hardware acclimation times on page 162 to ensure the replaceable unit has thermally stabilized to the operating environment. NOTE: Your storage system is designed to be powered on continuously. Most components are hot swappable; that is, you can replace or install these - Dell PowerStore 3200T | EMC PowerStore Installation and Service Guide for PowerS - Page 164
commands. ● Nodes in the appliance power on into the same mode they were in before the appliance was powered off. If a node powers on in service mode: 1. Log in to the appliance from an SSH client. 2. Run the svc_rescue_state clear command to clear the boot mode. 3. Run the svc_node reboot command - Dell PowerStore 3200T | EMC PowerStore Installation and Service Guide for PowerS - Page 165
For more information about the service scripts, see the PowerStore Service Scripts Guide. ● If both nodes in an appliance reboot in service mode, always return Node A to normal mode first to avoid management software conflicts. After Node A is operating normally, you can return Node B to normal mode - Dell PowerStore 3200T | EMC PowerStore Installation and Service Guide for PowerS - Page 166
Under More Actions, select Power Down. 5. On the confirmation prompt, enter the service password, and then click Power Down. Next steps To verify that the node has Other than the LEDs for the power supply unit, management port, and service port, all LEDs on the node must be OFF. The Unsafe to Remove - Dell PowerStore 3200T | EMC PowerStore Installation and Service Guide for PowerS - Page 167
. Other than the LEDs for the power supply unit, management port, and service port, all LEDs on the node must be OFF. The Unsafe to Remove host of the peer node, migrate them manually. NOTE: vSphere Remote Office Branch Office Advanced does not support automatic migration. 3. If there are user VMs - Dell PowerStore 3200T | EMC PowerStore Installation and Service Guide for PowerS - Page 168
Other than the LEDs for the power supply unit, management port, and service port, all other LEDs on the node must be OFF. The Unsafe of the appliance. 2. Enter the username and password that is associated with the service account, and log in. 3. Run the following command: svc_node power_on 4. Wait - Dell PowerStore 3200T | EMC PowerStore Installation and Service Guide for PowerS - Page 169
node is powered on, you are connected directly to the peer node of the appliance. 2. Enter the username and password that is associated with the service account, and log in. 3. Run the following command: svc_node power_on This command powers on the ESXi host for the intended node. Wait for the ESXi - Dell PowerStore 3200T | EMC PowerStore Installation and Service Guide for PowerS - Page 170
not operating normally. If the peer node is experiencing any major issues, associated alerts and events appear in PowerStore Manager. Also, to avoid service interruptions, ensure that there are sufficient and healthy paths from all connected hosts to the peer node. About this task Use the following - Dell PowerStore 3200T | EMC PowerStore Installation and Service Guide for PowerS - Page 171
For more information, see the PowerStore Service Scripts Guide. Reboot a PowerStore X model node Prerequisites Obtain to the ESXi host of the peer node, migrate them manually. NOTE: vSphere Remote Office Branch Office Advanced does not support automatic migration. 3. If there are user VMs that cannot - Dell PowerStore 3200T | EMC PowerStore Installation and Service Guide for PowerS - Page 172
opens. 7. Review the list of objects on the appliance that had I/O activity during the last five minutes. 8. Click Next. The Confirm window opens. 9. Enter the service password, and click Power Down. 10. Check the status of the LEDs in the rear of chassis to verify that the appliance has powered off - Dell PowerStore 3200T | EMC PowerStore Installation and Service Guide for PowerS - Page 173
list of objects on the appliance that had I/O activity during the last five minutes. 10. Click Next. The Confirm window opens. 11. Enter the service password, and then click Power Down. 12. Wait until PowerStore Manager confirms that the appliance is offline to ensure that the ESXi hosts have shut - Dell PowerStore 3200T | EMC PowerStore Installation and Service Guide for PowerS - Page 174
Prerequisites Obtain the following information: ● Address of the VMware vCenter server associated with the appliance ● Associated vCenter server account credentials ● Service tags of the appliance and, if applicable, the associated expansion enclosures ● Management IP address of the cluster and the - Dell PowerStore 3200T | EMC PowerStore Installation and Service Guide for PowerS - Page 175
off a PowerStore X model cluster is not supported via PowerStore Manager. Prerequisites ● Powering off a instructions on https://www.dell.com/powerstoredocs. ● Obtain the following information: ○ Site ID ○ Service describes which controller VMs must be manually powered off. The remaining controller - Dell PowerStore 3200T | EMC PowerStore Installation and Service Guide for PowerS - Page 176
ESXi host in Maintenance Mode. 7. Wait for the controller VM to power off. If the controller VM does not power off after 5 minutes, manually power off the VM from vSphere. When the PowerStore X model controller is powered off, ESXi finishes entering Maintenance Mode. 8. After placing the internal - Dell PowerStore 3200T | EMC PowerStore Installation and Service Guide for PowerS - Page 177
. ● Management IP address of the cluster and the service account credentials About this task Use the following procedure to from Maintenance Mode. 6. If the controller VM does not power on in five minutes, manually power on the VM from vSphere. 7. Exit the ESXi host for node B from Maintenance - Dell PowerStore 3200T | EMC PowerStore Installation and Service Guide for PowerS - Page 178
C Transferring the internal battery backup module Learn how to transfer the internal battery backup module from a faulted node to a replacement node. NOTE: Review the information in Safety precautions for handling replaceable units on page 161 before handling replaceable parts. Topics: • Remove the - Dell PowerStore 3200T | EMC PowerStore Installation and Service Guide for PowerS - Page 179
Figure 190. Removing the BBU from the motherboard Install the internal battery backup module Install the internal battery backup module into the replacement node. Steps 1. Place the internal battery backup module into position on the motherboard. Figure 191. Placing the internal battery backup - Dell PowerStore 3200T | EMC PowerStore Installation and Service Guide for PowerS - Page 180
Figure 192. Connecting the internal battery backup module cable to the motherboard 180 Transferring the internal battery backup module - Dell PowerStore 3200T | EMC PowerStore Installation and Service Guide for PowerS - Page 181
materials collection uses the essentials profile. Use the svc_dc service script to collect support materials for other profiles. See the PowerStore Service Scripts Guide for more information about the svc_dc service script and the available profiles. NOTE: The system can run only one collection - Dell PowerStore 3200T | EMC PowerStore Installation and Service Guide for PowerS - Page 182
want the system to automatically send the collection to support when the job completes. This option is only enabled when remote support through Secure Remote Services is enabled on the system. You can also send the collection to support at a later time. 7. Click Start. Data collection is initiated - Dell PowerStore 3200T | EMC PowerStore Installation and Service Guide for PowerS - Page 183
time when the system will resume sending support notifications. Enable support notifications Enable support notifications when you have finished servicing an appliance. Steps 1. In PowerStore Manager, go to Settings > Support > Disable Support Notifications. 2. Click the checkbox for the appliance - Dell PowerStore 3200T | EMC PowerStore Installation and Service Guide for PowerS - Page 184
are adding are in an unconfigured, original factory settings state. ● Obtain the Service Tag of the appliances you want to add. ● Ensure that you have sufficient Then, upgrade the OS of the separate cluster. Log in to Support and refer to KB article 000133192 (PowerStore Manager prevents "Add an - Dell PowerStore 3200T | EMC PowerStore Installation and Service Guide for PowerS - Page 185
T model cluster Prerequisites ● Identify the Service Tag of the appliance that you want to remove. For details, see the Hardware Information Guide for PowerStore 1000, 1200, 3000, support notifications on page 183. 2. Under Hardware, select Appliances, and find the appliance with the Service Tag - Dell PowerStore 3200T | EMC PowerStore Installation and Service Guide for PowerS - Page 186
take up to 1.5 hours to complete. Remove an appliance from a PowerStore X model cluster Prerequisites ● Identify the Service Tag of the appliance that you want to remove. For details, see the Hardware Information Guide for PowerStore 1000, 1200, 3000, 3200, 5000, 5200, 7000, 9000, and 9200. ● If the - Dell PowerStore 3200T | EMC PowerStore Installation and Service Guide for PowerS - Page 187
create the host mappings before continuing. c. Manually migrate the VMFS volumes from to the destination support notifications on the PowerStore cluster as described in Disable support notifications appliance. b. Type the username and password of the service account to log in to the appliance. c. Run - Dell PowerStore 3200T | EMC PowerStore Installation and Service Guide for PowerS - Page 188
ESXi host is unable to enter maintenance mode because of the vCLS VMs, manually power off the vCLS VMs to force the VMs to migrate to another host is displayed for the secondary node: Event: NODE_IO_SERVICE_LEVEL. Event text: IO service level of the node has changed to ready 10. Perform the following - Dell PowerStore 3200T | EMC PowerStore Installation and Service Guide for PowerS - Page 189
migrating objects to the appliance, consider canceling the migration. Offline volumes The volume is offline due to metadata inconsistencies. Contact your service provider to bring it online. vVols with bound snapshots Interrupt the VMware operation that created the bound snapshot or wait for the - Dell PowerStore 3200T | EMC PowerStore Installation and Service Guide for PowerS - Page 190
NOTE: For instructions on changing the LUN, see the PowerStore Host Configuration Guide. 190 Remove appliances from the cluster - Dell PowerStore 3200T | EMC PowerStore Installation and Service Guide for PowerS - Page 191
system to the original, default factory settings. You can reinitialize the system using service scripts. To use service scripts to reinitialize the system, refer to the PowerStore Series Service Scripts Guide. CAUTION: Reinitializing the system could result in data loss. Reinitialize the system 191
Dell EMC PowerStore
Installation and Service Guide for PowerStore 1000,
1200, 3000, 3200, 5000, 5200, 7000, 9000, and 9200
Version 3.x
July 2022
Rev. A11