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Dell XPS 630i Owner's Manual - Page 102

Drive Problems, CAUTION

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Drive Problems CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide. ENSURE THAT MICROSOFT WINDOWS RECOGNIZES THE DRIVE - Windows XP: • Click Start and click My Computer. Windows Vista®: • Click the Windows Vista Start button ™ and click Computer. If the drive is not listed, perform a full scan with your antivirus software to check for and remove viruses. Viruses can sometimes prevent Windows from recognizing the drive. TEST THE DRIVE - • Insert another disc to eliminate the possibility that the original drive is defective. • Insert a bootable floppy disk and restart the computer. C L E A N T H E D R I V E O R D I S K - See "Cleaning Your Computer" on page 75. CHECK THE CABLE CONNECTIONS R U N T H E H A R D W A R E TR O U B L E S H O O T E R - See "Troubleshooting Software and Hardware Problems in the Microsoft® Windows® XP and Windows Vista® Operating Systems" on page 121. R U N T H E D E L L D I A G N O S T I C S - See "Dell Diagnostics" on page 95. Optical drive problems NOTE: High-speed optical drive vibration is normal and may cause noise, which does not indicate a defect in the drive or the media. NOTE: Because of different regions worldwide and different disc formats, not all DVD titles work in all DVD drives. ADJUST THE WINDOWS VOLUME CONTROL - • Click the speaker icon in the lower-right corner of your screen. • Ensure that the volume is turned up by clicking the slidebar and dragging it up. • Ensure that the sound is not muted by clicking any boxes that are checked. C H E C K T H E S P E A K E R S A N D S U B W O O F E R - See "Sound and Speaker Problems" on page 112. 102 Troubleshooting

Section	Page
Dell™ XPS™ 630i Owner’s Manual	1
Contents	3
Finding Information	11
About Your Computer	17
Front View of the Computer	17
Back View of the Computer	19
Front-Panel Connectors	20
Back-Panel Connectors	21
Setting Up Your Computer	25
Installing Your Computer in an Enclosure	25
Connecting to the Internet	27
Setting Up Your Internet Connection	28
Transferring Information to a New Computer	29
Microsoft® Windows® XP	30
Windows Vista	33
Setting Up a Printer	33
Printer Cable	34
Connecting a USB Printer	34
Connecting Two Monitors	35
Connecting Two Monitors With VGA Connectors	35
Connecting One Monitor With a VGA Connector and One Monitor With a DVI Connector	36
Connecting a TV	37
Changing the Display Settings	37
Power Protection Devices	37
Surge Protectors	37
Line Conditioners	38
Uninterruptible Power Supplies	38
Power Management	38
Power Management Options in Windows XP	38
Power Management Options in Windows Vista	42
Using Multimedia	43
Playing CDs or DVDs	43
Copying CDs and DVDs	45
How to Copy a CD or DVD	45
Using Blank CDs and DVDs	46
Helpful Tips	47
Adjusting the Picture	47
Connecting Your Computer to a TV or Audio Device	48
S-Video and Standard Audio	50
S-Video and S/PDIF Digital Audio	51
Composite Video and Standard Audio	53
Composite Video and S/PDIF Digital Audio	55
Component Video and Standard Audio	57
Component Video and S/PDIF Digital Audio	59
Setting Up the Cyberlink (CL) Headphones	62
Enabling the Display Settings for a TV	63
Using a Media Card Reader (Optional)	64
Instructions for Setting Up a Device With Bluetooth Wireless Technology	66
About RAID Configurations	67
RAID Level 0 Configuration	67
RAID Level 1 Configuration	68
Configuring Your Hard Drives for RAID	69
Setting Your Computer to RAID-Enabled Mode	69
Using the Nvidia MediaShield ROM Utility	70
Using Nvidia MediaShield	71
Creating a RAID Array	71
Deleting a RAID Array	72
Converting From One RAID Configuration to Another RAID Configuration	73
Rebuilding a RAID Configuration	74
Cleaning Your Computer	75
Computer, Keyboard, and Monitor	75
Mouse (Non-Optical)	75
Floppy Drive	76
CDs and DVDs	76
System Setup	77
Overview	77
Entering System Setup	77
System Setup Screens	77
System Setup Options	79
Boot Sequence	82
Option Settings	82
Changing Boot Sequence for the Current Boot	82
Changing Boot Sequence for Future Boots	83
Clearing Passwords and CMOS Settings	85
Clearing Passwords	85
Clearing CMOS Settings	87
Flashing the BIOS	88
Troubleshooting Tools	89
Power Lights	89
Beep Codes	90
System Messages	93
Hardware Troubleshooter	95
Dell Diagnostics	95
When to Use the Dell Diagnostics	95
Starting the Dell Diagnostics From Your Hard Drive	96
Starting the Dell Diagnostics From the Drivers and Utilities Media	97
Dell Diagnostics Main Menu	98
Troubleshooting	101
Battery Problems	101
Drive Problems	102
Error Messages	103
IEEE 1394 Device Problems	104
Keyboard Problems	105
Lockups and Software Problems	106
Memory Problems	108
Mouse Problems	108
Network Problems	109
Power Problems	110
Printer Problems	110
Scanner Problems	111
Sound and Speaker Problems	112
Video and Monitor Problems	113
Overclocking Problems	115
Power Lights	115
Reinstalling Software	117
Drivers	117
What Is a Driver?	117
Identifying Drivers	117
Reinstalling Drivers and Utilities	118
Using the Drivers and Utilities Media	119
Troubleshooting Software and Hardware Problems in the Microsoft® Windows® XP and Windows Vista® Operating Systems	121
Restoring Your Operating System	122
Using Microsoft Windows System Restore	122
Using Dell™ PC Restore and Dell Factory Image Restore	124
Using the Operating System Media	127
Specifications	129
Getting Help	135
Obtaining Assistance	135
Technical Support and Customer Service	136
DellConnect	136
Online Services	136
AutoTech Service	137
Automated Order-Status Service	137
Problems With Your Order	137
Product Information	138
Returning Items for Warranty Repair or Credit	138
Before You Call	139
Contacting Dell	141
Appendix	143
FCC Notice (U.S. Only)	143
FCC Class B	143
Macrovision	144
Glossary	145

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102

Troubleshooting

Drive Problems

CAUTION:

Before you begin any of the procedures in this section, follow the

safety instructions in the

Product Information Guide

NSURE

THAT

ICROSOFT

INDOWS

ECOGNIZES

THE

DRIVE

—

Windows XP

• Click

Start and click My Computer

Windows Vista

•

Click the Windows Vista Start button

™ and click

Computer

If the drive is not listed, perform a full scan with your antivirus software to check for

and remove viruses. Viruses can sometimes prevent Windows from recognizing the drive.

EST

THE

DRIVE

—

•

Insert another disc to eliminate the possibility that the original drive is defective.

•

Insert a bootable floppy disk and restart the computer.

LEAN

THE

DRIVE

DISK

—

See "Cleaning Your Computer" on page 75.

HECK

THE

CABLE

CONNECTIONS

THE

ARDWARE

ROUBLESHOOTER

—

See "Troubleshooting Software and

Hardware Problems in the Microsoft

Windows

XP and Windows Vista

Operating

Systems" on page 121.

THE

ELL

IAGNOSTICS

—

See "Dell Diagnostics" on page 95.

Optical drive problems

NOTE:

High-speed optical drive vibration is normal and may cause noise, which

does not indicate a defect in the drive or the media.

NOTE:

Because of different regions worldwide and different disc formats, not all

DVD titles work in all DVD drives.

DJUST

THE

INDOWS

VOLUME

CONTROL

—

•

Click the speaker icon in the lower-right corner of your screen.

•

Ensure that the volume is turned up by clicking the slidebar and dragging it up.

•

Ensure that the sound is not muted by clicking any boxes that are checked.

HECK

THE

SPEAKERS

AND

SUBWOOFER

—

See "Sound and Speaker Problems" on

page 112.