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Dell XPS M1530 Owner's Manual - Page 153

Getting Help, Obtaining Assistance

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Getting Help Obtaining Assistance If you experience a problem with your computer, you can complete the following steps to diagnose and troubleshoot the problem: 1 See "Troubleshooting" on page 89 for information and procedures that pertain to the problem your computer is experiencing. 2 See "Dell Diagnostics" on page 89 for procedures on how to run Dell Diagnostics. 3 Use Dell's extensive suite of online services available through the Dell Support Center for help with installation and troubleshooting procedures. See "Dell Support Center" on page 93. For a more extensive list of Dell Support online, you can visit support.dell.com or see "Online Services" on page 154. 4 Fill out the "Diagnostics Checklist" on page 157. 5 If the preceding steps have not resolved the problem, see "Contacting Dell" on page 158. NOTE: Call Dell Support from a telephone near or at the computer so that the support staff can assist you with any necessary procedures. NOTE: Dell's Express Service Code system may not be available in all countries. When prompted by Dell's automated telephone system, enter your Express Service Code to route the call directly to the proper support personnel. If you do not have an Express Service Code, open the Dell Accessories folder, double-click the Express Service Code icon, and follow the directions. For instructions on using the Dell Support, see "Technical Support and Customer Service" on page 154. NOTE: Some of the following services are not always available in all locations outside the continental U.S. Call your local Dell representative for information on availability. Getting Help 153

Section	Page
Contents	3
Finding Information	13
Setting Up Your Computer	19
Connecting to the Internet	19
Setting Up Your Internet Connection	20
Transferring Information to a New Computer	21
Setting Up a Printer	21
Printer Cable	21
Connecting a USB Printer	22
Power Protection Devices	23
Surge Protectors	23
Line Conditioners	23
Uninterruptible Power Supplies	24
About Your Computer	25
Front View	25
Left Side View	31
Right Side View	32
Back View	34
Bottom View	36
Using the Keyboard and Touchpad	37
Numeric Keypad	37
Key Combinations	37
System Functions	37
Display Functions	37
Battery	37
Power Management	38
Microsoft® Windows® Logo Key Functions	38
Dell™ QuickSet Key Combinations	38
Adjusting Keyboard Settings	38
Touch Pad	39
Customizing the Touch Pad	40
Using the Display	41
Adjusting Brightness	41
Switching the Video Image From Your Computer Display To a Projector	41
Setting Display Resolution and Refresh Rate	42
Using a Battery	43
Battery Performance	43
Checking the Battery Charge	44
Dell QuickSet Battery Meter	44
Microsoft® Windows® Battery Meter	45
Charge Gauge	45
Low-Battery Warning	46
Conserving Battery Power	46
Configuring Power Management Settings	46
Using the Sleep Power State	47
Charging the Battery	47
Replacing the Battery	48
Storing a Battery	49
Using Multimedia	51
Playing Media	51
Playing Media Using Dell Travel Remote	52
Copying CD, DVD, and Blu-ray Disc™ (BD) Media	54
How to Copy a CD, DVD or BD	54
Using Blank CD, DVD, and BD Media	55
Helpful Tips	56
Adjusting the Volume	57
Adjusting the Picture	58
Using Dell MediaDirect™	58
Connecting Your Computer to a TV or Audio Device	59
HDMI	61
S-Video and Standard Audio	62
Component Video and Standard Audio	63
Composite Video and Standard Audio	65
Enabling the Display Settings for a TV	67
Using the Camera	69
Accessing the Camera’s Help File	69
Manually Adjusting the Camera Settings	70
Creating a Picture or a Video	70
Using ExpressCards	71
ExpressCard Blanks	71
Installing an ExpressCard	72
Removing an ExpressCard or Blank	72
Using the Memory Card Reader	73
Memory Card Blanks	73
Installing a Memory Card	73
Removing a Memory Card or Blank	74
Setting Up and Using Networks	75
Connecting a Network or Broadband Modem Cable	75
Setting Up a Network in the Microsoft Windows Vista® Operating System	76
Wireless Local Area Network (WLAN)	76
What You Need to Establish a WLAN Connection	76
Checking Your Wireless Network Card	76
Setting Up a New WLAN Using a Wireless Router and a Broadband Modem	77
Connecting to a WLAN	79
Mobile Broadband/Wireless Wide Area Network (WWAN)	80
What You Need to Establish a Mobile Broadband Network Connection	81
Checking Your Dell Mobile Broadband Card	81
Connecting to a Mobile Broadband Network	82
Enabling/Disabling the Dell Mobile Broadband Card	83
Dell Wi-Fi Catcher™ Network Locator	83
Securing Your Computer	85
Security Cable Lock	85
Passwords	86
Fingerprint Reader	86
Computer Tracking Software	87
If Your Computer Is Lost or Stolen	87
Troubleshooting	89
Dell Technical Update Service	89
Dell Diagnostics	89
Dell Support Center	93
Dell Support 3	94
Dell PC Tune-Up	95
Dell PC CheckUp	95
Dell Network Assistant	96
DellConnect	96
Drive Problems	97
Optical drive problems	97
Hard drive problems	98
E-Mail, Modem, and Internet Problems	98
Error Messages	100
ExpressCard Problems	105
IEEE 1394 Device Problems	105
Keyboard Problems	106
External Keyboard problems	106
Unexpected characters	107
Lockups and Software Problems	107
The computer does not start	107
The computer stops responding	107
A program stops responding or crashes repeatedly	108
A program is designed for an earlier Microsoft® Windows® operating system	108
A solid blue screen appears	108
Dell MediaDirect problems	108
Other software problems	109
Memory Problems	110
Network Problems	110
Mobile Broadband (Wireless Wide Area Network [WWAN])	111
Power Problems	111
Printer Problems	112
Scanner Problems	113
Sound and Speaker Problems	114
No sound from integrated speakers	114
No sound from external speakers	114
No sound from headphones	115
Remote Control Problems	115
Touch Pad or Mouse Problems	115
Video and Display Problems	116
If the display is blank	116
If the display is difficult to read	117
If only part of the display is readable	118
Drivers	118
What Is a Driver?	118
Identifying Drivers	118
Reinstalling Drivers and Utilities	119
Troubleshooting Software and Hardware Problems in the Windows Vista® Operating System	121
Restoring Your Microsoft® Windows Vista® Operating System	122
Using Windows Vista System Restore	123
Using the Operating System Media	126
Adding and Replacing Parts	129
Before You Begin	129
Recommended Tools	129
Turning Off Your Computer	129
Before Working Inside Your Computer	130
Hard Drive	131
Removing the Hard Drive	132
Replacing the Hard Drive	133
Returning a Hard Drive to Dell	133
Center Control Cover and Hinge Covers	134
Removing the Center Control Cover and Hinge Covers	134
Replacing the Center Control Cover and Hinge Covers	136
Keyboard	136
Removing the Keyboard	137
Replacing the Keyboard	138
Memory	138
Removing the Memory Module	138
Replacing the Memory Module	140
Subscriber Identity Module	142
Wireless Mini-Cards	142
Removing a WLAN Card	143
Replacing a WLAN Card	144
Removing a Mobile Broadband or WWAN Card	145
Replacing a WWAN Card	147
Flash Cache Module	147
Removing the FCM	147
Replacing the FCM	148
Internal Card With Bluetooth® Wireless Technology	149
Removing the Card	149
Replacing the Card	150
Traveling With Your Computer	151
Identifying Your Computer	151
Packing the Computer	151
Travel Tips	152
Traveling by Air	152
Getting Help	153
Obtaining Assistance	153
Technical Support and Customer Service	154
DellConnect	154
Online Services	154
AutoTech Service	155
Automated Order-Status Service	155
Problems With Your Order	155
Product Information	155
Returning Items for Warranty Repair or Credit	156
Before You Call	156
Contacting Dell	158
Specifications	159
Using the System Setup Program	169
Viewing the System Setup Screen	170
System Setup Screen	170
Commonly Used Options	170
Cleaning Your Computer	172
Computer, Keyboard, and Display	172
Touch Pad	173
Mouse	173
Media	173
Dell Technical Support Policy (U.S. Only)	174
Definition of \	175
Definition of \	175
FCC Notice (U.S. Only)	175
FCC Class B	175
Macrovision Product Notice	176
Glossary	177