Epson Expression 800 User Manual - TWAIN 32 - Page 60

The scanner does not start scanning., Troubleshooting,

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Problem Solution Windows 95 or 98 has If you are using Windows 95 or 98, its hardware detection utility may not detected new hardware have correctly detected the SCSI controller. Restart Windows and see the Windows Help utility for instructions on detecting new hardware. The scanner does not start scanning. Problem Solution The scanner isn't ready Check if the scanner's operate light is on. If not, press the P operate button. Then restart your computer and try scanning again. You have a system interrupt conflict If you have other expansion cards in your computer, make sure they're not set to the same interrupt level or I/O address as the interface card for your scanner. See your computer manual and interface card manual. You're scanning a large image and running out of system memory If the image is too large or your system has a minimum amount of memory, you may run out of memory when you scan. You'll usually get an error message or your system locks up when this happens. Reduce the image size or resolution and try scanning again. If you still can't scan the image, add more system memory. For applications on a Macintosh, allocate at least 16MB as preferred memory using the Get Info dialog box in the File menu if you get memory errors. If you scanned a large image in your application and then immediately scanned another, the application may not have released the memory used for the first image. Close the application, restart it, and scan again. Troubleshooting Page 60

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Troubleshooting
Page 60
The scanner does not start scanning.
Windows 95 or 98 has
detected new hardware
If you are using Windows 95 or 98, its hardware detection utility may not
have correctly detected the SCSI controller. Restart Windows and see
the Windows Help utility for instructions on detecting new hardware.
Problem
Solution
The scanner isn’t ready
Check if the scanner’s operate light is on. If not, press the
P
operate
button. Then restart your computer and try scanning again.
You have a system
interrupt conflict
If you have other expansion cards in your computer, make sure they’re
not set to the same interrupt level or I/O address as the interface card for
your scanner. See your computer manual and interface card manual.
You’re scanning a large
image and running out
of system memory
If the image is too large or your system has a minimum amount of
memory, you may run out of memory when you scan. You’ll usually get
an error message or your system locks up when this happens. Reduce
the image size or resolution and try scanning again. If you still can’t scan
the image, add more system memory. For applications on a Macintosh,
allocate at least 16MB as preferred memory using the Get Info dialog
box in the File menu if you get memory errors.
If you scanned a large image in your application and then immediately
scanned another, the application may not have released the memory
used for the first image. Close the application, restart it, and scan again.
Problem
Solution