Epson WorkForce 435 Quick Guide - Page 30

■ If the product is connected to a DSL phone line, you must have a DSL filter connected to the phone jack. Contact your DSL provider for the filter. ■ If you connected a telephone or answering machine, make sure it is connected to the EXT. port. Do not use a phone line splitter. Print Quality Problems ■ For the best print quality, use Epson papers (see page 4) and genuine Epson ink cartridges (see page 24). ■ If you notice light or dark bands across your printouts or they are too faint, run a nozzle check (see page 21) to see if the print head needs cleaning. ■ If you notice jagged vertical lines, you may need to align the print head. See the online User's Guide for instructions. ■ The ink cartridges may be low on ink. Check your cartridge levels (see page 22) and replace cartridges, if necessary (see page 24). ■ Clean the scanner glass with a soft, dry, lint-free cloth (paper towels are not recommended), or use a small amount of glass cleaner on a soft cloth, if necessary. Do not spray glass cleaner directly on the glass. Where to Get Help Epson Technical Support Internet Support Visit Epson's support website at epson.com/support (U.S.) or epson.ca/support (Canada) where you can download drivers, view manuals, get FAQs, or e-mail Epson. Speak to a Support Representative Before you call Epson for support, please have the following information ready: ■ Product name (WorkForce 435) ■ Product serial number (located on the label in back) ■ Proof of purchase (such as a store receipt) and date of purchase ■ Computer configuration and description of the problem Then call: ■ U.S.: (562) 276-4382, 6 AM to 8 PM, Pacific Time, Monday through Friday, and 7 AM to 4 PM, Pacific Time, Saturday ■ Canada: (905) 709-3839, 6 AM to 8 PM, Pacific Time, Monday through Friday 30 Where to Get Help