Fujitsu Fi-5110EOX2 Getting Started - Page 16

4. Troubleshooting This chapter describes common problems during the usage of ScanSnap and how to remedy them. 4.1. Troubleshooting Checklist Before you ask for repair service, please check the following items. If you cannot solve the problem even after checking the following items, contact the store where you purchased the scanner, or contact an authorized FUJITSU scanner service provider. Symptom The scanner cannot be turned on. Scanning does not start. Check This Item Are the AC/USB cable and AC adapter connected correctly? Is the Paper chute cover closed? (The scanner's power supply is controlled by closing/opening the Paper chute cover.)` Is Windows normally started up? (This scanner's power is controlled by turning on/off the computer.) Did you push the [POWER] button to turn off the scanner? (The scanner can be turned off by pressing [POWER] button when the paper chute cover is opened.) Remedy Correctly connect the AC/USB cable and AC adapter. Disconnect the AC adaptor/cable and reconnect them again. (Note: Please wait at least 5 seconds before reconnecting the AC cable.) Open the Paper chute cover. Please wait until Windows has started up completely. The LED may turn off when Windows is starting up or the scanner is in low power mode. Press the [POWER] button on the scanner. Is the USB cable properly connected? Does the LED light blink repeatedly? Is ScanSnap Manager started? (If ScanSnap Manager is started successfully, the "ScanSnap Manager" icon S appears on the task tray.) Is ScanSnap Manager running normally? (If ScanSnap Manager is not running normally, the "ScanSnap Manager" icon in the task tray is displayed as .) Is the "Scan and Save Settings" window still displayed? Correctly connect the USB cable. (When a hub is used, check the hub's power supply.) Disconnect the AC adaptor/cable and reconnect them again. (Note: Please wait at least 5 seconds before reconnecting the AC or USB cable.) If the "ScanSnap Manager" icon is not displayed, on the [Start] menu, select [Programs] - [ScanSnap Manager] [ScanSnap Manager] to start up ScanSnap Manager. Perform the following procedure: 1. Perform "Scan for hardware changes" or "Refresh" from Device Manager. (*1) If the situation does not improve, perform step 2. 2. Disconnect and re-connect the AC cable and the AC adapter (Please wait at least 5 seconds before turning on the power again.). If this does not change the state, please perform step 3. 3. If an USB hub is used, directly connect ScanSnap to your PC. If this does not change the state, please perform step 4. 4. If your PC has multiple USB ports, connect ScanSnap with other port(s). If this does not change the state, perform step 5. 5. .Restart your PC. If none of the above operations resolve the problem, uninstall and re-install ScanSnap Manager following the procedure given at (*2) Close the "Scan and Save Settings" window, and scan the document. 12 |