Gateway NX560 Reference Guide

Gateway NX560 Manual

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  • Gateway NX560 | Reference Guide - Page 1
    NOTEBOOK REFERENCEGUIDE ®
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  • Gateway NX560 | Reference Guide - Page 3
    Guide 2 Gateway contact information 3 Gateway model and serial number 3 Microsoft Certificate of Authenticity 3 For more information 4 Chapter 2: Checking Out Your Notebook . . . . . 5 Front 6 Left 7 Right 8 Back 9 Bottom 9 Keyboard AC adapter 16 Protecting from power source problems 18
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    Bluetooth radio 38 Chapter 4: Using Drives and Accessories . . . . . 39 Changing modules 40 Using the CD or DVD drive 42 Identifying drive types 42 Using a CD or DVD 43 Using the memory card reader 44 Memory card types 44 Inserting a memory card 44 Using a memory card 45 Removing a memory
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    notebook 76 Cleaning the exterior 77 Cleaning the keyboard 77 Cleaning the notebook screen 78 Maintaining the battery(ies 78 Storing batteries 78 Cleaning CDs or DVDs 79 Recovering your system 80 Recovering pre-installed software and drivers 81 Using Microsoft System Restore 87 Recovering
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    104 First steps 104 Troubleshooting 105 Audio 105 Battery 105 CD drives 105 Diskette drive (modular or external 106 Display 107 DVD drives 108 Ethernet 110 File management 110 Hard drive 110 Internet 111 Keyboard 112 Media Center 113 Memory 116 Memory card reader 117 Modem
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    www.gateway.com Appendix A: Legal Information 133 Index 143 v
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    Contents vi
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    CHAPTER1 About This Reference • About this guide • Accessing your online User Guide • Gateway contact information • Microsoft Certificate of Authenticity • For more information 1
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    information and maintenance instructions that are specific to your model of Gateway notebook. For all other notebook information, see your online User Guide. Accessing your online User Guide In addition to this guide, your online User Guide has been included on your hard drive. Your User Guide is an
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    bottom of your notebook contains information that identifies your notebook model and its features. Gateway Customer Care will need this information if you call for assistance. Online Support: Tech Support Phone: Hours: Model: S/No: Microsoft Certificate of Authenticity The Microsoft Certificate of
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    CHAPTER 1: About This Reference For more information For more information about your notebook, visit Gateway's Support page at www.gateway.com or the Web address shown on your notebook's label. The Support page also has links to additional Gateway documentation and detailed specifications. 4
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    CHAPTER2 Checking Out Your Notebook • Front • Left • Right • Back • Bottom • Keyboard area 5
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    Front CHAPTER 2: Checking Out Your Notebook Speaker LCD panel release latch Headphone jack Battery charge indicator Microphone jack Power indicator Speaker Component Icon Description Speakers Provide audio output when headphones or amplified speakers are not plugged in. LCD panel release
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    the notebook on a bed, sofa, rug, or other similar surface. Insert a module such as a CD drive, DVD drive, combination DVD/CD-RW drive, multi-format DVD±RW drive, diskette drive, a second hard drive, or a secondary battery into this bay. For more information, see "Changing modules" on page 40. To
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    card reader" on page 44. The memory card reader supports Memory Stick®, Memory Stick Pro®, Mini Secure Digital®, MultiMediaCard™, RS-MultiMediaCard™, and Secure Digital™ cards. Plug USB devices (such as a diskette drive, flash drive, printer, scanner, camera, keyboard, or mouse) into these ports
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    Back www.gateway.com Power connector Component Icon Power connector Monitor port Monitor port Description Plug the AC adapter cable into port Main battery Battery latch Customer Care label Hard drive bay Website: Online Support: Tech Support Phone: Hours: Battery lock Memory bay System
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    Battery latch Docking port Main battery Battery lock Memory bay System label Modular bay latch Description The hard drive is located in this bay. For more information, see "Replacing the hard drive kit" on page 98. Includes the Customer Care contact information. For more information, see "Gateway
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    on configuring the power button mode, see "Changing advanced settings" on page 67. Keyboard Provides all the features of a full-sized, computer keyboard. For more information, see "Using the keyboard" on page 25. Microphone EZ PointTM pointing device buttons (optional) Record audio through this
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    Description Provides all the functionality of a mouse. For more information, see "Using the EZ Pad touchpad" on page 29. Inform you when a drive is in use or when a button has been pressed that affects how the keyboard is used. For more information, see "Using the status indicators" on page 24. 12
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    safely and comfortably • Connecting the AC adapter • Connecting the dial-up modem • Connecting to a broadband modem or network • Starting your notebook • Turning off your notebook • Restarting (rebooting) your notebook • Using the status indicators • Using the keyboard • Using the EZ Pad touchpad
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    burns to your legs. Instead, use a laptop desk to protect your legs. • Do notebook on a rigid, hard surface, and make sure screen so you can avoid glare on your screen and light shining directly into your eyes. Reduce glare by installing shades or curtains on windows, and by installing a glare screen
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    gateway keyboard and touchpad. If the desk is not adjustable or is too tall, consider using an adjustable chair to control your arm's height above the keyboard the chair so it supports the lower curve of your spine. You can use a pillow or cushion to provide extra back support. Sitting at your
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    You should use the AC adapter right away to fully charge the battery(ies). Allow three hours for the battery(ies) to fully charge. Warning Do not attempt to disassemble the AC adapter. The AC adapter has no user-replaceable or user-serviceable parts inside. The AC adapter has dangerous voltages that
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    the first time, turn off your notebook and leave your notebook connected to AC power until the battery charge indicator turns blue. Important If the battery charge indicator does not turn blue after three hours, contact Gateway Customer Care at the location shown on the Customer Care label. For more
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    Setting Up and Getting Started Protecting from power source problems During a power surge, the voltage level of electricity reaching your notebook. Warning High voltages can enter your notebook through both the power cord and the modem connection. To protect your notebook and avoid electrical shock
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    www.gateway.com Connecting the dial-up modem Your notebook has a built-in 56K modem notebook. Tip For the location of the modem jack on an optional port replicator, see the port replicator user guide. 2 Insert the other end of the modem cable into a telephone wall jack. Important The modem will not
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    into the network jack on your notebook. Tip For the location of the network jack on an optional port replicator, see the port replicator user guide. 2 Insert the other end of the network cable into a cable modem, DSL modem, or Ethernet network jack. Starting your notebook Warning Do not work with
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    the LCD panel. 2 Press the power button located above the keyboard. Tip For more information about changing the power button mode, see "Changing advanced settings" on page 67. 3 If you are starting your notebook for the first time, follow the on-screen instructions to select the language and time
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    +F3. Tip You can change the Sleep mode from the standard Sleep mode (default) to Hybrid Sleep. For more information about Sleep mode, see "Changing power modes" on page 63. To put your notebook into hibernation: • Click (Start), click the arrow next to the lock icon, then click Hibernate. The
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    some reason you cannot use the Shut Down option in Windows to turn off your notebook, press and hold the power button for about five seconds, then release it. Restarting (rebooting) your notebook If your notebook does not respond to keyboard, touchpad, or mouse input, you may have to close programs
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    when a button has been pressed that affects how the keyboard is used. The status indicators are located below the touchpad. 24 Wireless network Caps lock Hard drive Module Indicator Wireless network Caps lock Num lock Module Hard drive Num lock Icon Description ■ LED on - Optional wireless IEEE
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    www.gateway.com Using the keyboard Your notebook features a full-size keyboard that functions the same as a desktop computer keyboard. Many of the keys have been assigned alternate functions, including shortcut keys for Windows, function keys for specific system operations, and the Num Lock keys for
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    of a document, or to the end of a document. Press the FN key in combination with a colored system key to perform a specific action. Press this key to open the Windows Start menu. This key can also be used in combination with other keys to open utilities like F (Search utility), R (Run utility
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    www.gateway.com see "Wireless Ethernet Networking" in your online User Guide. Warning: Radio frequency wireless communication can interfere with page 49. Display the power status box in the upper-left corner of your display. The box shows the battery charge level, the BIOS version, and whether the
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    To... FN, then press this system key... Turn the optional Bluetooth radio on or off. 6 Warning: Radio frequency wireless communication affect battery performance. Play or pause the CD or DVD. Stop playing the CD or DVD. Skip back one CD track or DVD chapter. Skip ahead one CD track or DVD
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    www.gateway.com Press and hold To... FN, then press this system key... Decrease the brightness of the display. Mute the sound. Press the key combination again
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    to connect a USB mouse. Tip For instructions on how to adjust the double-click speed, pointer speed, right-hand or left-hand configuration, and touchpad, or pointing device settings" in your online User Guide. To... Move the pointer on the screen. Do this... Move your finger around on the touchpad
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    www.gateway.com To... Do this... Select an object on the screen. Start a program or open a file or folder. Access a shortcut menu or find more information about an object on the screen. Move an object on the screen. Position the pointer over the object. Quickly press and release the left button
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    pointing device and two buttons. Pointing device Left button Right button Button Function Pointing device ■ Move the pointer (arrow) on the screen or scroll a document on the screen. ■ Tap to select an item. ■ Double-tap to open an item or start a program. ■ Tap and hold, then move the device
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    Your notebook was sent from Gateway with the pointing device turned on. For instructions on how to turn the pointing device on or off, see "Turning the touchpad or pointing device on or off" on page 34. Tip For instructions on how to adjust the double-click speed, pointer speed, right-hand or left
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    pointing device can be turned on at the same time. To turn the touchpad or optional pointing device on or off: 1 Click (Start), then click Control Panel. The Control Panel window opens. 2 Click Hardware and Sound. 3 Click Mouse. The Mouse Properties dialog box opens. 34
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    brightness keys on the keyboard. For more information, see "System key combinations" on page 27. -ORClick (Start), All Programs, Accessories, then click Windows Mobility Center. The Windows Mobility Center window opens. Slide the Brightness control to the desired screen brightness. Tip For more
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    -ORUse the mute and volume control buttons on the keyboard. For more information, see "System key combinations" on page 27. -ORClick (Start), All Programs, Accessories, then click Windows Mobility Center. The Windows Mobility Center window opens. Slide the Volume control to the desired volume level
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    Click X in the top-right corner of the window to close it. Turning your wireless radio on or off Your Gateway notebook may have a factory-installed wireless radio. In environments where the risk of interference to other devices or services is harmful or perceived as harmful, the option to use a
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    . Tip For more information about using your notebook on a Bluetooth Personal Area Network, see "Bluetooth Networking" in your online User Guide Help For more information about Bluetooth, click Start, then click Help and Support. Type the keyword Bluetooth in the Search Help box, then press ENTER. 38
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    and Accessories • Changing modules • Using the CD or DVD drive • Using the memory card reader • Adding and removing a PC Card • Using a port replicator • Installing a printer or other peripheral device • Viewing the display on a projector or monitor • Viewing the display on a television • Ordering
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    modular bay supports different bay modules, such as a CD drive, DVD drive, combination DVD/CD-RW drive, DVD±RW drive, a second hard drive, a diskette drive, or a secondary battery. Modular bay Modular bay latch Security screw (optional) To change bay modules: 1 If you are removing a drive, make sure
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    www.gateway.com 6 Remove the optional security screw if your notebook has one. Security screw 7 Slide the bay module release latch. The module moves out slightly. 8 Slide the bay
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    You cannot use this drive to create CDs or DVDs or play DVDs. DVD drive Installing programs, playing audio CDs, playing DVDs, and accessing data. You cannot use this drive to create CDs or DVDs. Combination DVD/CD-RW drive Installing programs, playing audio CDs, playing DVDs, accessing data, and
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    .gateway.com If your drive has this logo... ROM/R/RW This is your drive type... Multi-format double layer DVD±RW drive Use your drive for... Installing programs, playing audio CDs, playing DVDs, accessing data, recording music and data to CD-R or CD-RW discs, and recording video and data to DVD
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    on the disc until it snaps into place. 3 Push the tray in until it is closed. Tip For information about cleaning a CD or DVD, see "Cleaning CDs or DVDs" on page 79. Using the memory card reader You can use memory cards to transfer pictures from a digital camera to your notebook. You can also use the
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    www.gateway.com Using a memory card To access a file on a memory card: 1 Click (Start), then click Computer. 2 Double-click the drive letter (for example, the E: drive), then double-click the file name. Removing a memory card Important Do not use the remove hardware icon in the taskbar to remove the
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    4: Using Drives and Accessories To insert a PC Card: • Push the card firmly into the PC Card slot, label-side up, until the outer edge of the card is flush with the side of your notebook. To remove a PC Card: 1 Turn off your notebook, then go to Step 5. -ORDouble-click the remove hardware icon
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    www.gateway.com 6 Eject the PC Card by pressing For more information about using a port replicator, see the port replicator user guide. Installing a printer or other peripheral device Your notebook or optional port replicator device, see the device documentation and installation instructions. 47
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    notebook has USB ports for connecting devices such as a diskette drive, flash drive, printer, scanner, camera, keyboard, or mouse. Important USB devices may have special installation instructions. See your USB device's installation guide. Important For more information about using the USB port on
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    your online User Guide. Viewing the display on a projector or monitor You can use your notebook for giving presentations by connecting an external monitor or projector to your monitor (VGA) port. Your notebook supports simultaneous LCD and external display. Simultaneous display lets you control the
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    CHAPTER 4: Using Drives and Accessories 4 Plug the projector's or monitor's power cord into an AC power source and turn it on. Windows recognizes the new hardware and the New Display Detected dialog box opens. 5 Select the options for the projector or external monitor, then click OK. 6 Press
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    www.gateway.com 2 Click (Change display settings). The Display Settings dialog box opens. 3 projector as an extension of your desktop (increasing the size of your Windows desktop), click to select the check box for Extend my Windows desktop onto this monitor. You can click and drag the "2" monitor
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    . Tip For more information about the Windows Mobility Center, see "Using the Windows Mobility Center" in your online User Guide. 2 Click (Change presentation settings). The Presentation Settings dialog box opens. 3 Adjust properties such as Turn off screen saver and Set the volume to if necessary
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    starting your notebook. Important Audio is not transmitted through an S-Video out jack. Use the built-in speakers or a set of headphones or external powered speakers, or connect your notebook to a stereo system using the headphone jack to hear sound while playing a DVD. DVD playback to a VCR will
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    convertible notebook's modular bay supports different bay modules, such as a CD drive, combination DVD/CD-RW drive, DVD±RW drive, a second hard drive, a diskette drive, or a secondary battery. See "Changing modules" on page 40 for more information. Carrying cases Gateway has large-capacity carrying
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    www.gateway.com Port replicators and other expansion features not included with your notebook. See the user guide for the port replicator for more information about using a port replicator documents. USB flash drive Use a USB flash drive for storing files or transferring files to another computer.
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    CHAPTER 4: Using Drives and Accessories 56
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    CHAPTER5 Managing Power • Monitoring the battery charge • Recharging the battery(ies) • Recalibrating the battery(ies) • Extending battery life • Changing notebook power settings 57
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    Managing Power Monitoring the battery charge Your new Gateway notebook is designed to provide an exceptional balance of performance and portability. Your notebook uses the latest chipset and mobile processor technologies to manage the processor speed and power consumption for a greater battery life
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    replaced. Replace only with a battery specifically manufactured for your Gateway notebook. Discard used batteries according to local hazardous material regulations. The batteries used in this device may present a fire or chemical burn hazard if mishandled. Do not disassemble, heat above 212°F (100
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    replaced. Replace only with a battery specifically manufactured for your Gateway notebook. Discard used batteries according to local hazardous material regulations. The batteries used in this device may present a fire or chemical burn hazard if mishandled. Do not disassemble, heat above 212°F (100
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    ). You should also recalibrate the battery(ies) periodically to maintain the accuracy of the battery gauges. To recalibrate the battery(ies): 1 Connect the AC adapter, then turn on your notebook. 2 As soon as it starts and you see a startup screen, press F2. The BIOS Setup utility opens. 3 Open the
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    there is no memory. Conserving battery power To conserve power while using the battery(ies) to power your notebook: • Turn off wireless networking and Bluetooth. • Dim the display as low as is comfortable. • Disconnect all external devices, like IEEE 1394 and USB devices. • Remove PC Cards when
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    www.gateway.com • Turn off auto-save features in Microsoft Office and other applications. • Copy programs from CDs or DVDs to the hard drive so you do not use battery power by running optical drives. • Use the CD or DVD drive only when necessary. This drive uses a large amount of power. • Recharge
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    Sleep mode. The notebook also writes all current memory (RAM) information to the hard drive similar to Hibernate mode. If your notebook experiences a power outage while in Hybrid Sleep mode, the notebook reads the memory information from the hard drive and opens the programs and documents that were
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    . You can customize power settings from the Windows Mobility Center by selecting power plans and adjusting advanced power settings. Changing the power plan Power plans (groups of power settings) let you change power saving options such as when the display or hard drive is automatically turned off
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    Select a power plan window opens. 3 Select the power plan you want to use. - OR Click Change plan settings, modify the power plan you selected, then click Save changes. Help For more information about changing the power plan, click Start, then click Help and Support. Type the keyword power plan in
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    settings: 1 Click (Start), All Programs, Accessories, then click Windows Mobility Center. The Windows Mobility Center window opens. 2 Click (Change power settings). The Select a power plan window opens. 3 Click a setting on the left side of the screen that you want to change. The top three settings
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    are using. The Change settings for the plan window opens. 2 Click Change advanced power settings. The Power Options dialog box opens. 3 Click the + in front of Sleep, then click the + in front of Allow hybrid sleep. 4 Change the values to On for On battery and Plugged in. Help For more information
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    CHAPTER6 Traveling with Your Notebook • Packing your notebook • Traveling by air • Dial-up modem • Radio frequency wireless connections • Files • Security • Power • Additional tips 69
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    your notebook • Remove all peripheral devices • Do not check your notebook as luggage. • Charge the battery in case airport security asks you to start your notebook. • jacks. If you are traveling internationally, take telephone jack adapters or an acoustic handset coupler. • Take a telephone line
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    www.gateway.com Radio frequency wireless connections Important If your notebook came equipped with an internal embedded wireless device, see "Legal Information" on page 133 for general
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    down your notebook model number and serial Gateway for service. To create a startup password: 1 Restart your notebook. As soon as you see a startup screen, press F2. The BIOS Setup utility opens. 2 Open the Security menu, highlight Set Supervisor Password, then press ENTER and follow the instructions
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    prompted to enter the user password you set in Step 3. • Review the information in "Protecting your notebook" in your online User Guide. Power • Take your AC power adapter to recharge the battery. If you are traveling internationally, take power plug adapters. • Take a portable surge protector to
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    to learn about emergency travel assistance if your notebook is lost or damaged. • Take your recovery discs in case you need to install an additional driver or software. Tip You can create a Drivers and Applications Recovery disc using the Gateway Recovery Center. 74
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    CHAPTER7 Maintaining Your Notebook • Caring for your notebook • Cleaning your notebook • Maintaining the battery(ies) • Cleaning CDs or DVDs • Recovering your system 75
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    support extra weight. • When transporting your notebook, we recommend that you put it in a carrying case. • Keep your notebook away from magnetic fields. Magnetic fields can erase data on hard drives. • Never turn off your notebook when the drive , unplug AC power and remove the battery(ies) after
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    www.gateway.com • Cotton swabs • A DVD drive cleaning kit Cleaning the exterior Warning When you shut down your notebook, the power turns off, but some electrical current still flows through your notebook. To avoid possible injury from electrical shock, unplug the power cord, modem cable, and
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    expose the battery to high heat or freezing temperatures. Hot batteries discharge very quickly, and cold ones cannot create as much power. Short battery life is a partially charged lithium-ion battery does not cause any harm because it has no "memory." Batteries with fuel gauges (notebooks)
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    constantly charges, even though it has a full charge. This reduces the life of the battery. If the battery is fully charged and you want to run on AC power, remove the battery. Cleaning CDs or DVDs Wipe from the center to the edge, not around in a circle, using a product made especially for the
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    " on page 90. If you upgrade or exchange your hard drive or if your hard drive is completely erased or corrupted, your only option for system recovery may be to reinstall Windows from the Windows DVD, then recover your pre-installed software and device drivers using recovery discs that you created
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    the discs) or by using Gateway Recovery Center. Preparing for software and device driver recovery You can usually recover your pre-installed software and drivers from your hard drive. However, if you ever re-install Windows from the Windows DVD or install a new hard drive, you need to recover your
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    Recovery Center. The Gateway Recovery Center opens. 2 Click Applications and drivers external media, then click Next. The What would you like to do? dialog box opens. 3 Click Create system recovery discs, then click Next. 4 Insert a blank, recordable disc into the recordable disc drive, then click
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    gateway Driver Recovery," along with a short description of which notebook the discs are for. If you are recording multiple discs, as you remove each disc from the drive the process is finished, the Congratulations! window opens. 8 Click Finish. 9 Remove your final disc, then label all of the discs
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    and drivers using Gateway Recovery Center To recover specific drivers and software: 1 Click (Start), All Programs, Gateway Recovery Center, then click Gateway Recovery Center. The Gateway Recovery Center opens. Important If you have recently reinstalled Windows or installed a new hard drive, and
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    another disc. To recover software and drivers using recovery discs: 1 Insert a software and driver recovery disc into the CD or DVD drive. If an AutoPlay dialog box appears, click Run Grc_Vista.exe. If an AutoPlay dialog box does not appear and Gateway Recovery Center does not start, open Computer
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    recovery, then click the software you want to recover. - OR To recover pre-installed device drivers, click Device driver recovery, then click the type of driver you want to recover. 3 Click Next. 4 If the software or driver is not shown on the list, and you have a multiple-disc set of recovery discs
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    you install software or device drivers. You can also create a restore point manually. For instructions, see "Manually creating a restore point" on page 89. Help For more information about using Microsoft System Restore, click Start, then click Help and Support. Type windows system restore in the
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    Notebook To restore using Microsoft System Restore: 1 Click (Start), Control Panel, System and Maintenance, then click Backup and Restore Center. The Backup and Restore Center opens. 2 On the left side of the window, click Repair Windows using System Restore, then click Next. The Choose a restore
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    www.gateway.com Manually creating a restore point To manually create a restore point: 1 Click (Start), Control Panel, System and Maintenance, then click Backup and Restore Center. The Backup and Restore Center opens. 2 On the left side of the window, click Create a restore point or change settings,
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    software and device drivers. If you can access important files on your hard drive, back them up now. To delete everything on your hard drive and re-install all factory software: 1 If you can still run Windows: a Click (Start), All Programs, Gateway Recovery Center, then click Gateway Recovery Center
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    Next. Caution Continuing with the full factory recovery will delete everything on your hard drive. Make sure that you have backed up any important files you want to save. 9 Click Yes, then click Next. The Factory image recovery window opens, which shows you the progress of the system recovery. When
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    CD or DVD" appears, press any key on your keyboard. A list of valid boot devices appears. 4 Press the arrow keys to select the drive containing the Windows DVD, then press ENTER and follow the on-screen instructions. 5 After Windows is completely re-installed, use the software and driver recovery
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    CHAPTER8 Upgrading Your Notebook • Preventing static electricity discharge • Adding or replacing memory modules • Replacing the hard drive kit 93
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    CHAPTER 8: Upgrading Your Notebook Preventing static electricity discharge Warning To avoid exposure to dangerous electrical voltages and moving parts, turn off your notebook, unplug the power cord, modem cable, and network cable, and remove the main and optional secondary batteries before opening
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    the AC adapter, modem cable, and network cable, if they are connected to the notebook. 5 Disconnect all peripheral devices connected to the notebook and remove any PC cards. 6 Turn your notebook over so the bottom is facing up, then remove the main and optional secondary batteries. For more
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    CHAPTER 8: Upgrading Your Notebook 7 Remove the keyboard screw. Screw 8 Loosen the six memory bay cover screws (these screws cannot be removed). Screws 9 Use the thumb notch to lift the memory bay cover, then remove it. Be careful not to break off the tabs located on the end of the cover opposite of
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    www.gateway.com 10 If you are removing a module, gently press outward on the clip at each end of the memory module until the module tilts upward. 11 Pull the memory module out of the slot. 12 Hold the new or replacement module at a 30-degree angle and press it into the empty memory slot. This
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    Replace the memory bay cover, then tighten the cover screws. 14 Replace the keyboard screw. Tip The screw hole is marked with a K. 15 Insert the main and optional secondary batteries, then turn your notebook over. 16 Connect to the optional port replicator. -ORConnect the power adapter, modem cable
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    more information, see "Changing batteries" on page 59. 9 Remove the two hard drive bay cover screws. 10 Slide the old hard drive bay cover, then remove it. The hard drive is attached to the bottom of the hard drive bay cover. 11 If your new hard drive already includes the hard drive bay cover, go to
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    to the drive. 16 Slide the new hard drive kit into your notebook, then replace the screws that secure the hard drive kit to the notebook. 17 Insert the main and optional secondary batteries, then turn your notebook over. 18 Connect to the optional port replicator. -ORConnect the power adapter, modem
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    www.gateway.com 19 Turn on your notebook, open the DVD drive, insert the Windows DVD, close the DVD drive, then restart your notebook. 20 When the prompt "Press any key to boot from CD or DVD" appears, press any key on your keyboard and follow the on-screen instructions. As part of the process you
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    CHAPTER 8: Upgrading Your Notebook 102
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    CHAPTER9 Troubleshooting • Safety guidelines • First steps • Troubleshooting • Telephone support 103
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    your notebook, follow these safety guidelines: • Never remove the memory bay or hard drive bay cover while your notebook is turned on, while the battery(ies) are installed, and while the modem cable, network cable, and AC power adapter are connected to your notebook. • Make sure that you
  • Gateway NX560 | Reference Guide - Page 113
    . • Make sure that your hard drive is not full. • If an error message appears on the screen, write down the exact message. The message may help Gateway Customer Care in diagnosing and fixing the problem. • If you added or removed peripheral devices, review the installation procedures you performed
  • Gateway NX560 | Reference Guide - Page 114
    . For instructions on running Error checking, see "Checking the hard drive for errors" in your online User Guide. You drive, then press ENTER. • Make sure that the diskette you are using is IBM-compatible. The diskette drive status indicator is lit continuously • Remove the diskette from the drive
  • Gateway NX560 | Reference Guide - Page 115
    instructions on changing the screen resolution, see "Changing the color depth and screen resolution" in your online User Guide. The text on the display is dim or difficult to read • Adjust the brightness using the system keys or Windows -matrix LCD screens. Gateway's inspection standards keep
  • Gateway NX560 | Reference Guide - Page 116
    your notebook. • Your notebook may be experiencing some temporary memory problems. Shut down and restart your notebook. • Clean the disc. For more information, see "Cleaning CDs or DVDs" on page 79. An audio CD does not produce sound • Make sure that the CD label is facing up, then try again. • Some
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    using powered speakers, make sure that they are plugged in and turned on. • Clean the disc. For more information, see "Cleaning CDs or DVDs" on page 79. • Your notebook may be experiencing some temporary memory problems. Shut down and restart your notebook. • Reinstall the audio device drivers. For
  • Gateway NX560 | Reference Guide - Page 118
    , click Start, then click Help and Support. Type the keyword System Restore in the Search Help box, then press ENTER. Hard drive You see an "Insufficient disk space" error message • Delete unnecessary files from the hard drive using Disk Cleanup. For instructions on deleting unnecessary files, see
  • Gateway NX560 | Reference Guide - Page 119
    .gateway.com You see a "Data error" message • This may be the result of a defective area on the hard drive. To fix hard drive problems, run the Error checking program. For instructions on fixing hard drive problems, see "Checking the hard drive for errors" in your online User Guide. The hard drive
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    Troubleshooting You see an "Unable to locate host" message and are unable to browse the Internet • This problem complexity of graphics and multimedia service provider (ISP) is set up correctly. Contact your ISP for technical support. Keyboard A keyboard character keeps repeating or you see a "Keyboard
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    section only covers problems relating to Media Center mode. Media Center mode is available only on Windows Vista Home Premium and Ultimate versions. To view Media Center troubleshooting information that is not covered in this section, go to the Gateway support Web Site at www.gateway.com. The Media
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    or 640 × 480. For more information about changing the screen resolution, see "Changing color depth and screen resolution" in your online User Guide. Help For more information about adjusting display settings, click Start, then click Help and Support. Type the keyword changing display settings in the
  • Gateway NX560 | Reference Guide - Page 123
    www.gateway.com • Age of the TV-Newer TVs usually have more advanced features, produce a better quality picture, and support higher screen resolutions. The Media Center video display will likely be better on a newer model TV. • Type of TV (interlaced or progressive scan) Many TVs use interlaced
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    Panel. The Control Panel window opens. 2 Click System and Maintenance. 3 Click Administrative Tools. 4 Double-click Memory Diagnostics Tool, then follow the on-screen instructions. Help For more information about troubleshooting memory errors, click Start, then click Help and Support. Type the
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    gateway.com Memory card reader Drive letter for the memory card slot does not appear in the My Computer window • Remove any service. Also make sure that the modem dialing properties are set appropriately. Help For more information about dialing properties, click Start, then click Help and Support
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    Troubleshooting To check the dialing properties: 1 Click (Start), then click Control Panel. The Control Panel window problem that service to fix the original line. • Try connecting with the modem at a lower connection speed. If reducing the connect speed lets you connect, call your telephone service
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    www.gateway.com You cannot connect to the Internet • The ISP may be having technical difficulties. Contact your ISP for technical support. • See if the modem works with a different communications program. The problem may be with just one program. • Review the troubleshooting information under "
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    is available, a white screen appears with no data, or if you get an error such as port already open or the modem has failed to respond, the modem did not pass diagnostics. Help For more information about modem troubleshooting, click Start, then click Help and Support. Type the keyword modem
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    optical mice. Try the mouse on a different surface. Networks (wired) Help For more information about network troubleshooting, click Start, then click Help and Support. Type the keyword network troubleshooting in the Search Help box, then press ENTER. You cannot see the other computers on your wired
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    Troubleshooting your Ethernet network is running slower than you expect, check the speed of each Ethernet component. For best results, all Ethernet components should the power on your cable or DSL modem and your access point. This reestablishes communication between your Internet Service Provider
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    www.gateway.com See the documentation that came with your network equipment for troubleshooting information. Networks (wireless) You turned wireless networking on, any antenna placement constraints in the access point user guide because the speed of a wireless network is related to signal strength.
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    Troubleshooting To check the signal strength: 1 Click (Start), right-click Network, then click Properties. The Network and Sharing Center window • Reset the power on your cable or DSL modem and your access point. This reestablishes communication between your Internet Service Provider and your
  • Gateway NX560 | Reference Guide - Page 133
    (which is set in the BIOS Setup utility) is very secure, with no easy way to recover a forgotten password. You must return your notebook for repair. Call Gateway Customer Care for instructions. PC Cards You installed a PC Card and now your notebook is having problems • Make sure that you have
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    9: Troubleshooting Pointing device See "Touchpad or pointing device" on page 129. Power Your notebook is not working on AC power • Make sure that your AC power adapter is connected correctly to your notebook. For instructions on connecting the AC power adapter, see "Connecting the AC adapter" on
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    Control Panel. The Control Panel window opens. 2 Click Hardware and Sound. 3 Click the Printers. 4 Right-click the name of the printer you want to be the default printer, then click Set as Default Printer. • Reinstall the printer driver. See the guide that came with your printer for instructions
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    about troubleshooting sound issues, click Start, then click Help and Support. Type the keyword sound troubleshooting in the control, see "Adjusting the volume" on page 36. • Make sure that the Windows volume control is turned up. For instructions on how to adjust the volume control in Windows
  • Gateway NX560 | Reference Guide - Page 137
    www.gateway.com Status indicators The status indicators are not functioning • pointing device settings. For instructions on how to adjust the touchpad or pointing device settings, see "Changing mouse, touchpad, or pointing device settings" in your online User Guide. Video The projector or external
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    • Online Help • Printed documentation • The Microsoft Windows documentation • The software publisher's Web site • See the troubleshooting section of this chapter. Warning To avoid bodily injury, do not attempt to troubleshoot your notebook problem if: • Power cords or plugs are damaged • Liquid has
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    of your problem, including the exact text of any error messages, and the steps you have taken. • Make sure that your notebook is nearby at the time of your call. The technician may have you follow troubleshooting steps. • The label on the bottom of your notebook includes the Gateway Customer Care
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    CHAPTER 9: Troubleshooting 132
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    APPENDIXA Legal Information • Important safety information • Regulatory compliance statements • Environmental information • Notices 133
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    line cord for your dialup modem connection. Your Gateway notebook is designed and tested to meet the latest CMOS battery is replaced incorrectly. Replace the battery with the same or equivalent type recommended by the manufacturer. Dispose of batteries according to the manufacturer's instructions
  • Gateway NX560 | Reference Guide - Page 143
    www.gateway.com • Unplug the notebook from the wall outlet and refer servicing to qualified personnel if: • The power cord or plug is damaged. • Liquid has been spilled into the notebook. • The notebook does not operate properly when the operating instructions are followed. • The notebook was
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    specific countries are listed in the specific Gateway believes these devices are safe for use. Regardless of the power drivers approved for the country in which the device will be used. See the Gateway System Restoration Kit, or contact Gateway it. Contact Gateway for service. Caution The transmitting
  • Gateway NX560 | Reference Guide - Page 145
    not installed and used in accordance with the instructions, may cause harmful interference to radio or Gateway, Inc. 7565 Irvine Center Drive Irvine, CA 92618 Phone: 800-846-2000 Product: • Gateway E-8000 series • Gateway M460 • Gateway M465 • Gateway MX6000 series • Gateway NX550 • Gateway
  • Gateway NX560 | Reference Guide - Page 146
    using a compatible modular jack which is Part 68-compliant. See installation instructions for details. The Ringer Equivalence Number (REN) is used to determine discontinuance of service may be required. The telephone company may request that you disconnect the equipment until the problem is resolved
  • Gateway NX560 | Reference Guide - Page 147
    service or co-channel Mobile Satellite systems, this device is intended to be operated indoors and away from windows to provide maximum shielding. Equipment (or its transmit antenna) that is installed outdoors is subject to licensing. Low power use it. Contact Gateway for service. Caution The
  • Gateway NX560 | Reference Guide - Page 148
    electrical ground connections of the power utility, telephone lines, and controls or adjustments or performance of procedures other than those specified in this manual may result in hazardous radiation exposure. To prevent exposure to laser beams, do not try to open the enclosure of a CD or DVD drive
  • Gateway NX560 | Reference Guide - Page 149
    gateway.com All Gateway systems equipped with CD and DVD drives comply with the appropriate safety standards, including IEC 825. The laser devices in these components are classified as "Class 1 Laser Products" under a US Department of Health and Human Services recycling used batteries properly. With
  • Gateway NX560 | Reference Guide - Page 150
    is not responsible for inaccurate information which may appear in this manual. For the latest product updates, consult the Gateway Web site at www.gateway.com. In no event will Gateway be liable for direct, indirect, special, exemplary, incidental, or consequential damages resulting from any defect
  • Gateway NX560 | Reference Guide - Page 151
    61 recharging 16, 58 release latch 10 replacing 59 secondary 7 storing 78 troubleshooting 126 bays battery 59 DVD drive 40 DVD/CD-RW drive 40 hard drive 10 memory 10, 95 modular 7, 40 multibay battery 60 BIOS Setup utility 61 Bluetooth system key 28 turning off 28, 38 turning on 28, 38 brightness
  • Gateway NX560 | Reference Guide - Page 152
    79 controlling playback 28 eject button 43 inserting 43 manual eject hole 43 CD drive See DVD drive cellular phone memory cards 44 Certificate of Authenticity 3 changing battery 58 bay modules 40 cleaning audio CD 79 case 77 CD 79 DVD 79 keyboard 77 LCD panel 78 notebook exterior 76 screen 78
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    troubleshooting 107 display properties adjusting 50 docking port 10 documentation User Guide 2 double-clicking 31, 32 double-tapping 32 dragging 31 drivers recovery discs 82, 85 re-installing 80, 81 drives CD 42 changing modular drives 40 diskette 7 DVD 7, 42 DVD/CD-RW 7, 42 DVD±RW 40, 43, 54 hard
  • Gateway NX560 | Reference Guide - Page 154
    information 3 model number 3 146 serial number 3 Support 4 Gateway Recovery Center re-installing drivers 84 re-installing programs 84 re-installing software 84 H hard drive bay 10 indicator 24 installing 40, 54, 98 purchasing 54 replacing 98 second hard drive 7, 40, 54 troubleshooting 110 headphone
  • Gateway NX560 | Reference Guide - Page 155
    www.gateway.com hard drive 98 memory 95 multibay battery 60 PC Card 45 peripheral devices 47 printer 47 scanner 47 second hard drive 40, 54 secondary battery 40, 54, 60 Internet troubleshooting 111 J jacks See connections K Kensington cable lock 72 lock slot 7 key combinations 27 keyboard buttons
  • Gateway NX560 | Reference Guide - Page 156
    Index inserting card 44 locating 8 memory cards supported 44 removing card 45 troubleshooting 117 using 44 microphone built-in 11 jack 6 Microsoft Certificate of Authenticity 3 model number 3, 72 modem cable 8, 20 connecting 19, 20 dial-up 19, 70 DSL 8, 20 international adapter 70 jack (dial-up) 8,
  • Gateway NX560 | Reference Guide - Page 157
    power 62 EmPower adapter 63 extending battery life 62 Hibernate mode 63 Hybrid Sleep mode 27, 63 indicator 6, 22 international adapter 73 management 57, 62 plans 65 Sleep mode 22, 27, 63 source problems 18 SpeedStep settings 65 status box 27 status indicator 6 surge protector 18 troubleshooting
  • Gateway NX560 | Reference Guide - Page 158
    See memory rebooting notebook 23 recalibrating battery 61 recharging battery 58 recovering defaults 90 drivers 80, 81 programs 80, 81 software 80, 81 system 80 Windows 80 with Gateway Recovery Center 84 with Windows DVD 92 with Windows System Restore 87 recovery discs creating 81, 82 drivers 82, 85
  • Gateway NX560 | Reference Guide - Page 159
    Ethernet 24 status indicators battery charge 6, 58 Caps Lock 24 CD drive 24 diskette drive 24 drive activity 24 DVD drive 24 hard drive 24 location 12 modular drive 24 numeric keypad 24 Pad Lock 24 power 6 toggle on or off 27, 129 troubleshooting 129 supervisor password 72 surge protector 18
  • Gateway NX560 | Reference Guide - Page 160
    104 hard drive 110 Internet connection 111, 119 keyboard 112 LCD panel 107 Media Center 113 memory 116 memory card reader 117 modem 117 mouse 121 network 121, 123 passwords 125 PC Cards 125 pointing device 129 power 126 printer 127 projector 129 safety guidelines 104 screen 107, 129 screen area
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    www.gateway.com troubleshooting 123 working safely 14 153
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    Index 154
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