Gateway NX560 Reference Guide - Page 116

DVD drives

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CHAPTER 9: Troubleshooting • Make sure the notebook is not in Sleep or Hibernate mode. Press the power button. • The notebook may be sending its display to an external monitor or projector. Press FN + F4 several times to toggle through the LCD panel, an external monitor or projector, or both. DVD drives Your notebook does not recognize a disc • The disc may not be seated correctly in the tray. When you place a disc on the tray, make sure that you press the disc firmly onto the spindle so the retainers hold the disc in place. • Make sure that the disc label is facing up, then try again. • If you are trying to play a DVD, make sure that you have a DVD drive. For more information, see "Identifying drive types" on page 42. • The modular drive may not be inserted completely into the modular bay. Press the module into the bay, then try to access the disc again. • Try a different disc. Occasionally discs are flawed and cannot be read by the drive. • Some music CDs have copy protection software. You may not be able to play these CDs on your notebook. • Your notebook may be experiencing some temporary memory problems. Shut down and restart your notebook. • Clean the disc. For more information, see "Cleaning CDs or DVDs" on page 79. An audio CD does not produce sound • Make sure that the CD label is facing up, then try again. • Some music CDs have copy protection software. You may not be able to play these CDs on your notebook. • Make sure that the volume control on your notebook is turned up. For more information about using your volume control, see "Adjusting the volume" on page 36. • Make sure that the Windows volume control is turned up. For instructions on how to adjust the volume control in Windows, see "Adjusting the volume" on page 36. • Make sure that Mute controls are turned off. 108

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CHAPTER
9
: Troubleshooting
108
•
Make sure the notebook is not in Sleep or Hibernate
mode. Press the power button.
•
The notebook may be sending its display to an external
monitor or projector. Press
F
N
+
F4
several times to
toggle through the LCD panel, an external monitor or
projector, or both.
DVD drives
Your notebook does not recognize a disc
•
The disc may not be seated correctly in the tray. When
you place a disc on the tray, make sure that you press
the disc firmly onto the spindle so the retainers hold the
disc in place.
•
Make sure that the disc label is facing up, then try again.
•
If you are trying to play a DVD, make sure that you have
a DVD drive. For more information, see
“Identifying
drive types” on page 42
.
•
The modular drive may not be inserted completely into
the modular bay. Press the module into the bay, then
try to access the disc again.
•
Try a different disc. Occasionally discs are flawed and
cannot be read by the drive.
•
Some music CDs have copy protection software. You
may not be able to play these CDs on your notebook.
•
Your notebook may be experiencing some temporary
memory problems. Shut down and restart your
notebook.
•
Clean the disc. For more information, see
“Cleaning CDs
or DVDs” on page 79
.
An audio CD does not produce sound
•
Make sure that the CD label is facing up, then try again.
•
Some music CDs have copy protection software. You
may not be able to play these CDs on your notebook.
•
Make sure that the volume control on your notebook
is turned up. For more information about using your
volume control, see
“Adjusting the volume” on page 36
.
•
Make sure that the Windows volume control is turned
up. For instructions on how to adjust the volume control
in Windows, see
“Adjusting the volume” on page 36
.
•
Make sure that Mute controls are turned off.