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Gateway TC73 MUW8600001 - Gateway Notebook Reference Guide with eRecovery (En - Page 104

Internet

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CHAPTER 8: Troubleshooting Internet You cannot connect to the Internet • If you are using a dial-up modem, make sure that the modem cable is plugged into the optional modem jack and not the Ethernet network jack. For the location of your modem jack, see "Back" on page 10. -OR- If you are using a cable or DSL modem, make sure that the modem cable is plugged into the Ethernet network jack and not the optional modem jack. For the location of your network jack, see "Left" on page 7. • Make sure that you do not have a problem with your modem. For more information, see "Modem (dial-up)" on page 106. • Make sure that your account with your Internet service provider (ISP) is set up correctly. Contact your ISP technical support for help. Help For more information about troubleshooting Internet connections, click Start, then click Help and Support. Type the keyword troubleshooting connections in the Search Help box, then press ENTER. You see an "Unable to locate host" message and are unable to browse the Internet • This problem can occur when you have typed a URL (Web address) incorrectly, you have lost your Internet connection, or your ISP is having technical difficulties. Double-check the URL or try a different URL. If the error message still appears, disconnect from the ISP connection and close your browser, then reconnect and open the browser. If you still get the error, your ISP may be having technical difficulties. 100

Section	Page
Contents	3
About This Reference	7
About this guide	8
Accessing your online User Guide	8
Gateway contact information	8
Contacting Gateway Customer Care	8
Gateway model and serial number	9
Microsoft Certificate of Authenticity	9
For more information	9
Checking Out Your Notebook	11
Front	12
Left	13
Right	15
Back	16
Bottom	17
Keyboard area	18
Keyboard area for select models	18
LCD panel	20
Setting Up and Getting Started	21
Working safely and comfortably	22
Reducing eye strain	22
Setting up your computer desk and chair	23
Sitting at your notebook	23
Avoiding discomfort and injury from repetitive strain	24
Connecting the AC adapter	24
Protecting from power source problems	26
Connecting to a broadband modem or network	26
Connecting the optional dial-up modem	27
Starting your notebook	29
Waking up your notebook	30
Turning off your notebook	30
Restarting (rebooting) your notebook	31
Using the status indicators	32
Using the keyboard	33
Key types	34
System key combinations	35
Using the EZ Pad touchpad	37
Using the optional multimedia panel	40
Multimedia panel for select models	40
Using the webcam	41
Adjusting the brightness	42
Adjusting the volume	43
Turning your wireless radio on or off	45
IEEE 802.11 wireless network radio	45
Disabling the wireless IEEE 802.11 radio	46
Bluetooth radio	46
Disabling the Bluetooth radio	47
Using Drives and Accessories	49
Using the DVD drive	50
Identifying drive types	50
Using a DVD drive	51
Using a tray-load DVD drive	52
Using an eSATA (external SATA) hard drive	53
Using the memory card reader	53
Memory card types	54
Inserting a memory card	54
Using a memory card	54
Removing a memory card	54
Adding and removing an Express Card	55
Installing a printer or other peripheral device	56
Connecting a USB device	57
Viewing the display on a projector, monitor, or television	58
Adjusting the display properties	60
Using the projector or monitor for a presentation	61
Managing Power	63
Monitoring the battery charge	64
Recharging the battery	64
Changing batteries	65
Recalibrating the battery	66
Extending battery life	67
Maximizing battery performance	67
Conserving battery power	68
Using alternate power sources	69
Changing power modes	70
Using power saving modes	70
Changing notebook power settings	71
Changing the power plan	71
Changing advanced settings	73
Traveling with Your Notebook	75
Packing your notebook	76
Traveling by air	76
Dial-up modem	76
Radio frequency wireless connections	77
Security	78
Power	79
Additional tips	80
Maintaining Your Notebook	81
Caring for your notebook	82
Cleaning your notebook	82
Cleaning the exterior	83
Cleaning the keyboard	83
Cleaning the notebook screen	84
Maintaining the battery	84
Storing batteries	85
Cleaning CDs or DVDs	85
Recovering your system	86
Creating recovery discs	87
Recovering pre-installed software and drivers	89
Returning to a previous system condition	90
Returning your system to its factory condition	92
Recovering from within Windows Vista	92
Recovering from the hard drive during startup	93
Recovering from your recovery discs	94
Troubleshooting	95
Safety guidelines	96
First steps	96
Troubleshooting	97
Audio	97
Battery	97
CD drives	97
Diskette drive (external)	98
Display	99
DVD drives	100
Ethernet	102
Express Cards	102
File management	102
Hard drive	103
Internet	104
Keyboard	105
Media Center	106
Memory	109
Memory card reader	110
Modem (cable or DSL)	110
Modem (dial-up)	110
Mouse	114
Networks (wired)	115
Networks (wireless)	117
Passwords	119
Power	120
Printer	120
Sound	122
Status indicators	122
Touchpad	123
Video	123
Telephone support	123
Before calling Gateway Customer Care	123
Legal Information	125
Important safety information	126
Setting up your system	126
Care during use	127
Replacement parts and accessories	127
Regulatory compliance statements	127
Wireless guidance	127
United States of America	128
Federal Communications Commission (FCC) Intentional emitter per FCC Part 15	129
Unintentional emitter per FCC Part 15	129
FCC declaration of conformity	129
California Proposition 65 Warning	130
Mercury Warning	130
Telecommunications per Part 68 of the Code of Federal Regulations (CFR 47) (applicable to products fitted with USA modems)	130
Canada	131
Industry Canada (IC) Intentional emitter per RSS 210	131
Unintentional emitter per ICES-003	132
Telecommunications per Industry Canada CS-03 (for products fitted with an IC-compliant modem)	132
Japan	133
Japanese Modem Notice	133
Laser safety statement	133
Environmental information	133
Notices	135
All Rights Reserved	135
Trademark Acknowledgments	135
Macrovision statement	135
A	137
B	137
C	137
D	139
E	139
F	140
G	140
H	140
I	140
J	140
K	140
L	141
M	141
N	142
O	142
P	142
R	143
S	143
T	144
U	145
V	145
W	145