HP 3PAR StoreServ 7450 2-node HP 3PAR StoreServ 7450 Storage Troubleshooting G - Page 27

Alerts, Getting Recommended Actions

Get HP 3PAR StoreServ 7450 2-node PDF manuals and user guides View all HP 3PAR StoreServ 7450 2-node manuals
Add to My Manuals
Save this manual to your list of manuals

Page 27 highlights

4 Alerts Alerts are triggered by events that require intervention by the system administrator. This chapter provides a list of alerts identified by message code, the messages, and what action should be taken for each alert. To learn more about alerts, see the HP 3PAR StoreServ Storage Concepts Guide. For information about system alerts, go to HP Guided Troubleshooting at http://www.hp.com/ support/hpgt/3par and select your server platform. To view the alerts, use the showalert command. Alert message codes have seven digits in the schema AAABBBB, where: • AAA is a 3-digit major code • BBBB is a 4-digit sub-code • 0x precedes the code to indicate hexadecimal notation NOTE: Message codes ending in de indicate a degraded state alert. Message codes ending in fa indicate a failed state alert. See the HP 3PAR OS Command Line Interface Reference for complete information on the display options on the event logs. Table 17 Alert Severity Levels Severity Fatal Critical Major Minor Degraded Informational Description A fatal event has occurred. It is no longer possible to take remedial action. The event is critical and requires immediate action. The event requires immediate action. An event has occurred that requires action, but the situation is not yet serious. An aspect of performance or availability may have become degraded. You must determine whether action is necessary. The event is informational. No action is required other than acknowledging or removing the alert. Getting Recommended Actions This section provides the steps required to get from an alert message to the action associated with the alert. For disk drive alerts, the Component line in the right column lists the cage number, magazine number, and drive number (cage:magazine:disk). The first and second numbers are sufficient to identify the exact disk in an EOS system, since there is always only a single disk (disk 0) in a single magazine. 1. Follow the link to alert actions under Recommended Actions. 2. At the HP Storage Systems Guided Troubleshooting website, follow the link for your product. 3. At the bottom of the HP 3PAR product page, click the link for HP 3PAR Alert Messages. 4. At the bottom of the Alert Messages page, choose the correct message code series based on the first four characters of the alert. 5. Choose the link that matches the first 5 characters of the message code. Getting Recommended Actions 27

  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 7
  • 8
  • 9
  • 10
  • 11
  • 12
  • 13
  • 14
  • 15
  • 16
  • 17
  • 18
  • 19
  • 20
  • 21
  • 22
  • 23
  • 24
  • 25
  • 26
  • 27
  • 28
  • 29
  • 30
  • 31
  • 32
  • 33
  • 34
  • 35
  • 36
  • 37
  • 38
  • 39
  • 40
  • 41
  • 42
  • 43
  • 44
  • 45
  • 46
  • 47
  • 48
  • 49
  • 50
  • 51
  • 52
  • 53
  • 54
  • 55
  • 56
  • 57
  • 58
  • 59
  • 60
  • 61
  • 62
  • 63
  • 64
  • 65
  • 66
  • 67
4 Alerts
Alerts are triggered by events that require intervention by the system administrator. This chapter
provides a list of alerts identified by message code, the messages, and what action should be
taken for each alert. To learn more about alerts, see the
HP 3PAR StoreServ Storage Concepts
Guide.
For information about system alerts, go to HP Guided Troubleshooting at
h
t
tp://w
w
w
.hp
.co
m/
su
ppo
r
t/hpgt/3par
and select your server platform.
To view the alerts, use the
showalert
command. Alert message codes have seven digits in the
schema
AAABBBB
, where:
•
AAA
is a 3-digit major code
•
BBBB
is a 4-digit sub-code
•
0x
precedes the code to indicate hexadecimal notation
NOTE:
Message codes ending in
de
indicate a degraded state alert. Message codes ending in
fa
indicate a failed state alert.
See the
HP 3PAR OS Command Line Interface Reference
for complete information on the display
options on the event logs.
Table 17 Alert Severity Levels
Description
Severity
A fatal event has occurred. It is no longer possible to take
remedial action.
Fatal
The event is critical and requires immediate action.
Critical
The event requires immediate action.
Major
An event has occurred that requires action, but the situation
is not yet serious.
Minor
An aspect of performance or availability may have become
degraded. You must determine whether action is necessary.
Degraded
The event is informational. No action is required other than
acknowledging or removing the alert.
Informational
Getting Recommended Actions
This section provides the steps required to get from an alert message to the action associated with
the alert.
For disk drive alerts, the Component line in the right column lists the cage number, magazine
number, and drive number (cage:magazine:disk). The first and second numbers are sufficient to
identify the exact disk in an EOS system, since there is always only a single disk (disk 0) in a single
magazine.
1.
Follow the link to alert actions under
Recommended Actions
.
2.
At the HP Storage Systems Guided Troubleshooting website, follow the link for your product.
3.
At the bottom of the HP 3PAR product page, click the link for HP 3PAR Alert Messages.
4.
At the bottom of the Alert Messages page, choose the correct message code series based on
the first four characters of the alert.
5.
Choose the link that matches the first 5 characters of the message code.
Getting Recommended Actions
27