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Cage Example 4, Cage Suggested Action 4

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Cage Example 4 SComponent ---------Description--------- Qty Cage Cages not on current firmware 1 Component -Identifier- ------Description------ Cage cage:3 Firmware is not current Cage Suggested Action 4 Check the drive cage firmware revision using the commands showcage and showcage -d cageX. The showfirwaredb command indicates what the current firmware level should be for the specific drive cage type. NOTE: DC1 and DC3 cages have firmware in the FCAL modules; DC2 and DC4 cages have firmware on the cage mid-plane. Theupgradecage command may be used to upgrade the firmware. cli% showcage Id Name LoopA Pos.A LoopB Pos.B Drives Temp RevA RevB Model Side 2 cage2 2:0:3 0 3:0:3 0 24 29-43 2.37 2.37 DC2 n/a 3 cage3 2:0:4 0 3:0:4 0 32 29-41 2.36 2.36 DC2 n/a cli% showcage -d cage3 Id Name LoopA Pos.A LoopB Pos.B Drives Temp RevA RevB Model Side 3 cage3 2:0:4 0 3:0:4 0 32 29-41 2.36 2.36 DC2 n/a -----------Cage detail info for cage3 --------- . . . -----------Midplane Info----------- Firmware_status Old Product_Rev 2.36 State Normal Op Loop_Split 0 VendorId,ProductId 3PARdata,DC2 Unique_ID 10320300000AD100 cli% showfirmwaredb Vendor Prod_rev Dev_Id ... 3PARDATA [2.37] DC2 Fw_status Current Cage_type DC2 Firmware_File /opt...dc2/lbod_fw.bin-2.37 Cage Example 5 Component -Identifier Description------------ Cage cage:4 Interface Card 0, SFP 0 is unqualified Cage Suggested Action 5 In this example, a 2 Gb/sec SFP was installed in a 4 Gb/sec drive cage (DC4), and the 2 Gb SFP is not qualified for use in this drive cage. For cage problems, the following CLI commands are helpful: showcage -d, showcage -sfp, showcage -sfp -ddm, showcage -sfp -d, and showpd -state. cli% showcage -d cage4 Id Name LoopA Pos.A LoopB Pos.B Drives Temp RevA RevB Model Side Troubleshooting Storage System Components 35

Section	Page
HP 3PAR StoreServ 7450 Storage Troubleshooting Guide	1
Contents	3
1 Identifying Storage System Components	6
Understanding Component Numbering	6
Drive Enclosures	6
Controller Nodes	7
PCIe Slots and Ports	8
I/O Modules	9
Power Cooling Modules	9
Power Distribution Units	10
Service Processor	10
2 Understanding LED Indicator Status	12
Enclosure LEDs	12
Bezels LEDs	12
Disk Drive LEDs	13
Storage System Component LEDs	13
Power Cooling Module LEDs	13
Drive PCM LEDs	15
I/O Modules LEDs	16
External Port Activity LEDs	17
Controller Node and Internal Component LEDs	18
Ethernet LEDs	19
FC Port LEDs	19
SAS Port LEDs	20
Interconnect Port LEDs	20
Fibre Channel Adapter Port LEDs	21
Converged Network Adapter Port LEDs	22
Service Processor LEDs	22
3 Powering Off/On the Storage System	25
Powering Off	25
Powering On	25
4 Alerts	27
Getting Recommended Actions	27
5 Troubleshooting	29
The checkhealth Command	29
Using the checkhealth Command	29
Troubleshooting Storage System Components	30
Alert	31
Format of Possible Alert Exception Messages	31
Alert Example	31
Alert Suggested Action	31
Cage	31
Format of Possible Cage Exception Messages	31
Cage Example 1	32
Cage Suggested Action 1	32
Cage Example 2	33
Cage Suggested Action 2	33
Cage Example 3	34
Cage Suggested Action 3	34
Cage Example 4	35
Cage Suggested Action 4	35
Cage Example 5	35
Cage Suggested Action 5	35
Data Encryption at Rest (DAR)	36
Format of Possible DAR Exception Messages	37
DAR Suggested Action	37
Dar Example 2	37
Dar Suggested Action 2	37
Date	37
Format of Possible Date Exception Messages	37
Date Example	37
Date Suggested Action	37
LD	38
Format of Possible LD Exception Messages	38
LD Example 1	38
LD Suggested Action 1	38
LD Example 2	39
LD Suggested Action 2	39
LD Example 3	39
LD Suggested Action 3	39
LD Example 4	40
LD Suggested Action 4	40
License	40
Format of Possible License Exception Messages	40
License Example	40
License Suggested Action	41
Network	41
Format of Possible Network Exception Messages	41
Network Example 1	41
Network Suggested Action 1	41
Network Example 2	41
Network Suggested Action 2	41
Node	42
Format of Possible Node Exception Messages	42
Suggested Node Action, General	42
Node Example 1	42
Node Suggested Action 1	43
Node Example 2	43
Node Suggested Action 2	43
Node Example 3	44
Node Suggested Action 3	44
PD	44
Format of Possible PD Exception Messages	45
PD Example 1	45
PD Suggested Action 1	45
PD Example 2	46
PD Suggested Action 2	46
PD Example 3	47
PD Suggested Action 3	47
PD Example 4	48
PD Suggested Action 4	48
PD Example 5	48
PD Suggested Action 5	48
PD Example 6	49
PD Suggested Action 6	49
Port	49
Format of Possible Port Exception Messages	49
Port Suggested Actions, General	49
Port Example 1	49
Port Suggested Action 1	49
Port Example 2	51
Port Suggested Action 2	51
Port Example 3	51
Port Suggested Action 3	51
Port Example 4	51
Port Suggested Action 4	51
Port Example 5	52
Port Suggested Action 5	52
RC	52
Format of Possible RC Exception Messages	52
RC Example	52
RC Suggested Action	53
SNMP	53
Format of Possible SNMP Exception Messages	53
SNMP Example	53
SNMP Suggested Action	53
Task	53
Format of Possible Task Exception Messages	53
Task Example	53
Task Suggested Action	53
VLUN	54
Format of Possible VLUN Exception Messages	54
VLUN Example	54
VLUN Suggested Action	54
VV	55
Format of Possible VV Exception Messages	55
VV Suggested Action	55
Troubleshooting Storage System Setup	55
Storage System Setup Wizard Errors	55
Collecting SmartStart Log Files	61
Collecting Service Processor Log Files	61
Contacting HP Support about System Setup	61
6 Support and Other Resources	63
Contacting HP	63
HP 3PAR documentation	63
Typographic conventions	66
HP 3PAR branding information	66

Match case Limit results 1 per page

Cage Example 4

SComponent ---------Description--------- Qty

Cage

Cages not on current firmware

Component -Identifier- ------Description------

Cage

cage:3

Firmware is not current

Cage Suggested Action 4

Check the drive cage firmware revision using the commands

showcage

and

showcage -d

cageX

. The

showfirwaredb

command indicates what the current firmware level should be for

the specific drive cage type.

NOTE:

DC1 and DC3 cages have firmware in the FCAL modules; DC2 and DC4 cages have

firmware on the cage mid-plane. The

upgradecage

command may be used to upgrade the

firmware.

cli% showcage

Id Name

LoopA Pos.A LoopB Pos.B Drives Temp

RevA RevB Model Side

2 cage2 2:0:3

0 3:0:3

24 29-43 2.37 2.37 DC2

n/a

3 cage3 2:0:4

0 3:0:4

32 29-41 2.36 2.36 DC2

n/a

cli% showcage -d cage3

Id Name

LoopA Pos.A LoopB Pos.B Drives Temp

RevA RevB Model Side

3 cage3 2:0:4

0 3:0:4

32 29-41 2.36 2.36 DC2

n/a

-----------Cage detail info for cage3 ---------

-----------Midplane Info-----------

Firmware_status

Old

Product_Rev

2.36

State

Normal Op

Loop_Split

VendorId,ProductId

3PARdata,DC2

Unique_ID 10320300000AD100

cli% showfirmwaredb

Vendor

Prod_rev

Dev_Id

Fw_status

Cage_type

Firmware_File

...

3PARDATA

[2.37]

DC2

Current

DC2

/opt...dc2/lbod_fw.bin-2.37

Cage Example 5

Component -Identifier- ------------Description------------

Cage

cage:4

Interface Card 0, SFP 0 is unqualified

Cage Suggested Action 5

In this example, a 2 Gb/sec SFP was installed in a 4 Gb/sec drive cage (DC4), and the 2 Gb

SFP is not qualified for use in this drive cage. For cage problems, the following CLI commands are

helpful:

showcage -d

showcage -sfp

showcage -sfp -ddm

showcage -sfp -d

, and

showpd -state

cli% showcage

-d cage4

Id Name

LoopA Pos.A LoopB Pos.B Drives Temp

RevA RevB Model Side

Troubleshooting Storage System Components