HP 3PAR StoreServ 7450 2-node HP 3PAR StoreServ 7450 Storage Troubleshooting G - Page 58

For information about contacting HP Support, see

“Contacting HP Support about System Setup”

(page 61)

.

•

"The storage system found an error while checking port health. Details are listed below."

This error message displays in a dialog box with

Retry

and

Cancel

buttons.

{0}

is the location

of the port with the problem.

•

"The storage system found an error while checking cabling health. Details are listed below."


Retry

and

Cancel

buttons. The message is

followed by a list of errors. The errors may include:

◦

“Cage {0} is connected to the same node twice through ports {1} and {2}. Recable this

cage. ”

This error displays if a cage is connected to the same node twice.

{0}

will be the name

of the cage and

{1}

and

{2}

will be the port locations where the cage is connected.

Recable the cage using best practices.

◦

"Cage {0} appears to be missing a connection to a node. It does have a connection on

port {1}. Connect the loop pair."

This message displays if a cage is connected to only one node.

{0}

will be the name of

the cage, and

{1}

will be the single port to which the cage is connected. Recable the

cage using best practices.

◦

"Cage {0} is not connected to the same slot and port on the nodes it is connected to.

Recable this cage."

This message displays if a cage is connected to different slots, ports, and nodes.

{0}

will be the name of the cage with the problem. Recable the cage using best practices.

•

"The storage system found an error while checking cabling health. Details are listed below."


Retry

and

Cancel

buttons. Information listed

below the message is the CLI output for the

checkhwconfig

command, which occurs when

the SP does not recognize the command, allowing you to see the output.



(page 61)

.

•

“The storage system found an error while checking cage health. The firmware upgrade

succeeded, but cage {0} has not come back. Contact HP support for help."


Retry

and

Cancel

buttons. This error might

occur after the drive cages have had a firmware upgrade.

{0}

will be the name of the cage

with the problem. Although the firmware upgrade may have succeeded, this error might occur

if the cage does not boot back up. Contact HP Support.



(page 61)

.

•

"The storage system found an error while checking cage health. Details are listed below."


Retry

and

Cancel

buttons. Information listed

below the message is the CLI output for the

checkhwconfig

command, which occurs when

the SP does not recognize the command, allowing you to see the output.



(page 61)

.

58

Troubleshooting

Section	Page
HP 3PAR StoreServ 7450 Storage Troubleshooting Guide	1
Contents	3
1 Identifying Storage System Components	6
Understanding Component Numbering	6
Drive Enclosures	6
Controller Nodes	7
PCIe Slots and Ports	8
I/O Modules	9
Power Cooling Modules	9
Power Distribution Units	10
Service Processor	10
2 Understanding LED Indicator Status	12
Enclosure LEDs	12
Bezels LEDs	12
Disk Drive LEDs	13
Storage System Component LEDs	13
Power Cooling Module LEDs	13
Drive PCM LEDs	15
I/O Modules LEDs	16
External Port Activity LEDs	17
Controller Node and Internal Component LEDs	18
Ethernet LEDs	19
FC Port LEDs	19
SAS Port LEDs	20
Interconnect Port LEDs	20
Fibre Channel Adapter Port LEDs	21
Converged Network Adapter Port LEDs	22
Service Processor LEDs	22
3 Powering Off/On the Storage System	25
Powering Off	25
Powering On	25
4 Alerts	27
Getting Recommended Actions	27
5 Troubleshooting	29
The checkhealth Command	29
Using the checkhealth Command	29
Troubleshooting Storage System Components	30
Alert	31
Format of Possible Alert Exception Messages	31
Alert Example	31
Alert Suggested Action	31
Cage	31
Format of Possible Cage Exception Messages	31
Cage Example 1	32
Cage Suggested Action 1	32
Cage Example 2	33
Cage Suggested Action 2	33
Cage Example 3	34
Cage Suggested Action 3	34
Cage Example 4	35
Cage Suggested Action 4	35
Cage Example 5	35
Cage Suggested Action 5	35
Data Encryption at Rest (DAR)	36
Format of Possible DAR Exception Messages	37
DAR Suggested Action	37
Dar Example 2	37
Dar Suggested Action 2	37
Date	37
Format of Possible Date Exception Messages	37
Date Example	37
Date Suggested Action	37
LD	38
Format of Possible LD Exception Messages	38
LD Example 1	38
LD Suggested Action 1	38
LD Example 2	39
LD Suggested Action 2	39
LD Example 3	39
LD Suggested Action 3	39
LD Example 4	40
LD Suggested Action 4	40
License	40
Format of Possible License Exception Messages	40
License Example	40
License Suggested Action	41
Network	41
Format of Possible Network Exception Messages	41
Network Example 1	41
Network Suggested Action 1	41
Network Example 2	41
Network Suggested Action 2	41
Node	42
Format of Possible Node Exception Messages	42
Suggested Node Action, General	42
Node Example 1	42
Node Suggested Action 1	43
Node Example 2	43
Node Suggested Action 2	43
Node Example 3	44
Node Suggested Action 3	44
PD	44
Format of Possible PD Exception Messages	45
PD Example 1	45
PD Suggested Action 1	45
PD Example 2	46
PD Suggested Action 2	46
PD Example 3	47
PD Suggested Action 3	47
PD Example 4	48
PD Suggested Action 4	48
PD Example 5	48
PD Suggested Action 5	48
PD Example 6	49
PD Suggested Action 6	49
Port	49
Format of Possible Port Exception Messages	49
Port Suggested Actions, General	49
Port Example 1	49
Port Suggested Action 1	49
Port Example 2	51
Port Suggested Action 2	51
Port Example 3	51
Port Suggested Action 3	51
Port Example 4	51
Port Suggested Action 4	51
Port Example 5	52
Port Suggested Action 5	52
RC	52
Format of Possible RC Exception Messages	52
RC Example	52
RC Suggested Action	53
SNMP	53
Format of Possible SNMP Exception Messages	53
SNMP Example	53
SNMP Suggested Action	53
Task	53
Format of Possible Task Exception Messages	53
Task Example	53
Task Suggested Action	53
VLUN	54
Format of Possible VLUN Exception Messages	54
VLUN Example	54
VLUN Suggested Action	54
VV	55
Format of Possible VV Exception Messages	55
VV Suggested Action	55
Troubleshooting Storage System Setup	55
Storage System Setup Wizard Errors	55
Collecting SmartStart Log Files	61
Collecting Service Processor Log Files	61
Contacting HP Support about System Setup	61
6 Support and Other Resources	63
Contacting HP	63
HP 3PAR documentation	63
Typographic conventions	66
HP 3PAR branding information	66

HP 3PAR StoreServ 7450 2-node HP 3PAR StoreServ 7450 Storage Troubleshooting G - Page 58

buttons. Information listed, below the message is the CLI output for

Page 58 highlights