HP 3PAR StoreServ 7450 2-node HP 3PAR StoreServ 7450 Storage Troubleshooting G - Page 57
The SP does not have an HP 3PAR OS version installed. Use SPOCC to installan HP 3PAR OS
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Page 57 highlights
For information about contacting HP Support, see "Contacting HP Support about System Setup" (page 61). • "The SP does not have a suitable HP 3PAR OS version installed for the specified storage system. Use SPOCC to install HP 3PAR OS version {0}." This message displays as an inline error on the bottom of the wizard page. The SP needs to have the same Major.Minor.Patch TPD package as the storage system's HP 3PAR OS. If the package is not the same, then the SP does not know how to communicate with the HP 3PAR OS. {0} will be the version of the TPD package that the user must install so that the SP will work with the storage system. • "The SP does not have an HP 3PAR OS version installed. Use SPOCC to install an HP 3PAR OS package." This message displays as an inline error on the bottom of the wizard page when no TPD package is installed. The SP needs a TPD package installed in order to communicate with an HP 3PAR StoreServ Storage system. The following errors occur during the Progress and Results page. Error strings specific to the prepare storage system progress step • "The storage system has not yet discovered all the drive types. Make sure there are no cage problems." This error message displays in a dialog box with Retry and Cancel buttons. It occurs when the HP 3PAR StoreServ Storage is unable to determine all the drive types that are connected to the cage. Wait for about 5 minutes for drive discovery to complete. If the error persists, contact HP Support. For information about contacting HP Support, see "Contacting HP Support about System Setup" (page 61). • "The storage system has not yet discovered all the drive positions. Make sure there are no cage problems." Wait for about 5 minutes for drive position discovery to complete. If the error persists, contact HP Support. For information about contacting HP Support, see "Contacting HP Support about System Setup" (page 61). Error strings specific to the check hardware health progress step • "The storage system found an error while checking node health. Details are listed below. {0} appears to be offline. Make sure the node is plugged in all the way and powered on." This error message displays in a dialog box with Retry and Cancel buttons. {0} is the name of the node that appears to be offline. Turn the storage system on and make sure the node is plugged into the backplane. • "The storage system found an error while checking node health. Details are listed below." This error message displays in a dialog box with Retry and Cancel buttons. {0} is the port location with the problem. Make sure the port is plugged into the node. • "The storage system found an error while checking port health. Details are listed below. Port {0} appears to be offline." This error message displays in a dialog box with Retry and Cancel buttons. Information listed below the message is the CLI output for the checkhwconfig command, which occurs when the SP does not recognize the command, allowing you to see the output. Troubleshooting Storage System Setup 57