HP 3PAR StoreServ 7450 2-node HP 3PAR StoreServ 7450 Storage Troubleshooting G - Page 59

•

“The storage system found an error while checking cage health. There is a problem with a

drive cage that has had a firmware upgrade. Cage {0} did not come back after the firmware

upgrade. Contact HP support for help

.”

This error message displays in a dialog box with

Retry

and

Cancel

buttons. This error might

occur after the drive cages have had a firmware upgrade.

{0}

will be the name of the cage

with the problem. Contact HP Support.

For information about contacting HP Support, see

“Contacting HP Support about System Setup”

(page 61)

.

•

"The storage system found an error while checking disk health. Details are listed below."

This error message displays in a dialog box with

Retry

and

Cancel

buttons. Information listed

below the message is the CLI output for the

checkhwconfig

command, which occurs when

the SP does not recognize the command, allowing you to see the output.



(page 61)

.

Error Strings specific to network progress step

•

"Unable to set the storage system network configuration. The storage system's admin volume

has not been created. This must be created before any networking information is set. Contact

HP support for help."

This message displays in a dialog box with

Retry

and

Cancel

buttons. This error occurs if a

previous command failed and the wizard did not detect the error, or if the system is rebooted

for any reason during the installation. Click

Cancel

to close the wizard, and then begin the

setup process again.



(page 61)

.

•

"Unable to set the storage system network configuration. An invalid name was specified. A

storage system name must start with an alphanumeric character followed by any combination

of the following characters: a-z, A-Z, 0-9, period (.), hyphen (-), or underscore (_)."

This message displays in a dialog box with

Retry

and

Cancel

buttons. A storage system name

must contain at least 6 characters, must begin with an alphanumeric character, and must

include at least one of each of the following characters: lowercase letters (a-z); uppercase

letters (A-Z); numbers (0-9); and a period (.), a hyphen (-), or an underscore (_).

Click

Cancel

to close the wizard, and then begin the setup process again.

•

"Unable to set the storage system network configuration. An invalid IPv4 address was

specified."

This message displays in a dialog box. The error occurs if the storage system detects that the

defined storage system name is invalid.

Click

Back

and specify a valid IPv4 address.

•

"Unable to set the storage system network configuration. An invalid subnet was specified."


defined subnet address is invalid.

Click

Back

and specify a valid subnet address.

•

"Unable to set the storage system network configuration. An invalid IPv4 gateway was

specified."


defined IPv4 gateway address is invalid.

Click

Back

and specify a valid IPv4 gateway address.

Troubleshooting Storage System Setup

59

Section	Page
HP 3PAR StoreServ 7450 Storage Troubleshooting Guide	1
Contents	3
1 Identifying Storage System Components	6
Understanding Component Numbering	6
Drive Enclosures	6
Controller Nodes	7
PCIe Slots and Ports	8
I/O Modules	9
Power Cooling Modules	9
Power Distribution Units	10
Service Processor	10
2 Understanding LED Indicator Status	12
Enclosure LEDs	12
Bezels LEDs	12
Disk Drive LEDs	13
Storage System Component LEDs	13
Power Cooling Module LEDs	13
Drive PCM LEDs	15
I/O Modules LEDs	16
External Port Activity LEDs	17
Controller Node and Internal Component LEDs	18
Ethernet LEDs	19
FC Port LEDs	19
SAS Port LEDs	20
Interconnect Port LEDs	20
Fibre Channel Adapter Port LEDs	21
Converged Network Adapter Port LEDs	22
Service Processor LEDs	22
3 Powering Off/On the Storage System	25
Powering Off	25
Powering On	25
4 Alerts	27
Getting Recommended Actions	27
5 Troubleshooting	29
The checkhealth Command	29
Using the checkhealth Command	29
Troubleshooting Storage System Components	30
Alert	31
Format of Possible Alert Exception Messages	31
Alert Example	31
Alert Suggested Action	31
Cage	31
Format of Possible Cage Exception Messages	31
Cage Example 1	32
Cage Suggested Action 1	32
Cage Example 2	33
Cage Suggested Action 2	33
Cage Example 3	34
Cage Suggested Action 3	34
Cage Example 4	35
Cage Suggested Action 4	35
Cage Example 5	35
Cage Suggested Action 5	35
Data Encryption at Rest (DAR)	36
Format of Possible DAR Exception Messages	37
DAR Suggested Action	37
Dar Example 2	37
Dar Suggested Action 2	37
Date	37
Format of Possible Date Exception Messages	37
Date Example	37
Date Suggested Action	37
LD	38
Format of Possible LD Exception Messages	38
LD Example 1	38
LD Suggested Action 1	38
LD Example 2	39
LD Suggested Action 2	39
LD Example 3	39
LD Suggested Action 3	39
LD Example 4	40
LD Suggested Action 4	40
License	40
Format of Possible License Exception Messages	40
License Example	40
License Suggested Action	41
Network	41
Format of Possible Network Exception Messages	41
Network Example 1	41
Network Suggested Action 1	41
Network Example 2	41
Network Suggested Action 2	41
Node	42
Format of Possible Node Exception Messages	42
Suggested Node Action, General	42
Node Example 1	42
Node Suggested Action 1	43
Node Example 2	43
Node Suggested Action 2	43
Node Example 3	44
Node Suggested Action 3	44
PD	44
Format of Possible PD Exception Messages	45
PD Example 1	45
PD Suggested Action 1	45
PD Example 2	46
PD Suggested Action 2	46
PD Example 3	47
PD Suggested Action 3	47
PD Example 4	48
PD Suggested Action 4	48
PD Example 5	48
PD Suggested Action 5	48
PD Example 6	49
PD Suggested Action 6	49
Port	49
Format of Possible Port Exception Messages	49
Port Suggested Actions, General	49
Port Example 1	49
Port Suggested Action 1	49
Port Example 2	51
Port Suggested Action 2	51
Port Example 3	51
Port Suggested Action 3	51
Port Example 4	51
Port Suggested Action 4	51
Port Example 5	52
Port Suggested Action 5	52
RC	52
Format of Possible RC Exception Messages	52
RC Example	52
RC Suggested Action	53
SNMP	53
Format of Possible SNMP Exception Messages	53
SNMP Example	53
SNMP Suggested Action	53
Task	53
Format of Possible Task Exception Messages	53
Task Example	53
Task Suggested Action	53
VLUN	54
Format of Possible VLUN Exception Messages	54
VLUN Example	54
VLUN Suggested Action	54
VV	55
Format of Possible VV Exception Messages	55
VV Suggested Action	55
Troubleshooting Storage System Setup	55
Storage System Setup Wizard Errors	55
Collecting SmartStart Log Files	61
Collecting Service Processor Log Files	61
Contacting HP Support about System Setup	61
6 Support and Other Resources	63
Contacting HP	63
HP 3PAR documentation	63
Typographic conventions	66
HP 3PAR branding information	66

HP 3PAR StoreServ 7450 2-node HP 3PAR StoreServ 7450 Storage Troubleshooting G - Page 59

storage system name must start with an alphanumeric character followed by any combination

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