HP 3PAR StoreServ 7450 2-node HP 3PAR StoreServ 7450 Storage Troubleshooting G - Page 34

VendorId,ProductId

3PARdata,DC2

Unique_ID 10320300000AD000

Power Supply Info

State Fan State

AC Model

ps0 Failed

OK Failed

POI <AC input is missing

ps1

OK

OK

OK

POI

ps2

Off

OK

OK

POI <PS switch is turned off

ps3

OK

OK

OK

POI

Cage Example 3

Component -Identifier- --------------Description----------------

Cage

cage:1

Cage has a hotplug enabled interface card

Cage Suggested Action 3

When a

servicecage

operation is started, it puts the targeted cage into servicing mode and

illuminates the hot plug LED on the FCAL module (DC1, DC2, DC4), and causes I/O to be routed

through the other path. When the service action is finished, the

servicecage endfc

command

should be issued to return the cage to normal status. This

checkhealth

exception is reported if

the FCAL module's hot plug LED is illuminated or if the cage is in servicing mode. If a maintenance

activity is currently occurring on the drive cage, this condition may be ignored.

NOTE:

The primary path can be seen by an asterisk (*) in

showpd's Ports

columns.

cli% showcage -d cage1

Id Name

LoopA Pos.A LoopB Pos.B Drives Temp

RevA RevB Model Side

1 cage1 0:0:2

0 1:0:2

0

24 28-40 2.37 2.37 DC2

n/a

-----------Cage detail info for cage1 ---------

Interface Board Info

FCAL0

FCAL1

Link A RXLEDs

Green

Off

Link A TXLEDs

Green

Off

Link B RXLEDs

Off

Green

Link B TXLEDs

Off

Green

LED(Loop_Split)

Off

Off

LEDS(system,hotplug) Green,Off Green,Amber

-----------Midplane Info-----------

Firmware_status

Current

Product_Rev

2.37

State

Normal Op

Loop_Split

0

VendorId,ProductId

3PARdata,DC2

Unique_ID 10320300000AD000

cli% showpd -s

Id CagePos Type -State-- -----Detailed_State------

20 1:0:0

FC

degraded disabled_B_port,servicing

21 1:0:1

FC


22 1:0:2

FC


23 1:0:3

FC


cli% showpd -p -cg 1

---Size(MB)---- ----Ports----

Id CagePos Type Speed(K) State

Total

Free A

B

20 1:0:0

FC

10 degraded

139520

119808 0:0:2* 1:0:2-

21 1:0:1

FC

10 degraded

139520

122112 0:0:2* 1:0:2-

22 1:0:2

FC

10 degraded

139520

119552 0:0:2* 1:0:2-

23 1:0:3

FC

10 degraded

139520

122368 0:0:2* 1:0:2-

34

Troubleshooting

Section	Page
HP 3PAR StoreServ 7450 Storage Troubleshooting Guide	1
Contents	3
1 Identifying Storage System Components	6
Understanding Component Numbering	6
Drive Enclosures	6
Controller Nodes	7
PCIe Slots and Ports	8
I/O Modules	9
Power Cooling Modules	9
Power Distribution Units	10
Service Processor	10
2 Understanding LED Indicator Status	12
Enclosure LEDs	12
Bezels LEDs	12
Disk Drive LEDs	13
Storage System Component LEDs	13
Power Cooling Module LEDs	13
Drive PCM LEDs	15
I/O Modules LEDs	16
External Port Activity LEDs	17
Controller Node and Internal Component LEDs	18
Ethernet LEDs	19
FC Port LEDs	19
SAS Port LEDs	20
Interconnect Port LEDs	20
Fibre Channel Adapter Port LEDs	21
Converged Network Adapter Port LEDs	22
Service Processor LEDs	22
3 Powering Off/On the Storage System	25
Powering Off	25
Powering On	25
4 Alerts	27
Getting Recommended Actions	27
5 Troubleshooting	29
The checkhealth Command	29
Using the checkhealth Command	29
Troubleshooting Storage System Components	30
Alert	31
Format of Possible Alert Exception Messages	31
Alert Example	31
Alert Suggested Action	31
Cage	31
Format of Possible Cage Exception Messages	31
Cage Example 1	32
Cage Suggested Action 1	32
Cage Example 2	33
Cage Suggested Action 2	33
Cage Example 3	34
Cage Suggested Action 3	34
Cage Example 4	35
Cage Suggested Action 4	35
Cage Example 5	35
Cage Suggested Action 5	35
Data Encryption at Rest (DAR)	36
Format of Possible DAR Exception Messages	37
DAR Suggested Action	37
Dar Example 2	37
Dar Suggested Action 2	37
Date	37
Format of Possible Date Exception Messages	37
Date Example	37
Date Suggested Action	37
LD	38
Format of Possible LD Exception Messages	38
LD Example 1	38
LD Suggested Action 1	38
LD Example 2	39
LD Suggested Action 2	39
LD Example 3	39
LD Suggested Action 3	39
LD Example 4	40
LD Suggested Action 4	40
License	40
Format of Possible License Exception Messages	40
License Example	40
License Suggested Action	41
Network	41
Format of Possible Network Exception Messages	41
Network Example 1	41
Network Suggested Action 1	41
Network Example 2	41
Network Suggested Action 2	41
Node	42
Format of Possible Node Exception Messages	42
Suggested Node Action, General	42
Node Example 1	42
Node Suggested Action 1	43
Node Example 2	43
Node Suggested Action 2	43
Node Example 3	44
Node Suggested Action 3	44
PD	44
Format of Possible PD Exception Messages	45
PD Example 1	45
PD Suggested Action 1	45
PD Example 2	46
PD Suggested Action 2	46
PD Example 3	47
PD Suggested Action 3	47
PD Example 4	48
PD Suggested Action 4	48
PD Example 5	48
PD Suggested Action 5	48
PD Example 6	49
PD Suggested Action 6	49
Port	49
Format of Possible Port Exception Messages	49
Port Suggested Actions, General	49
Port Example 1	49
Port Suggested Action 1	49
Port Example 2	51
Port Suggested Action 2	51
Port Example 3	51
Port Suggested Action 3	51
Port Example 4	51
Port Suggested Action 4	51
Port Example 5	52
Port Suggested Action 5	52
RC	52
Format of Possible RC Exception Messages	52
RC Example	52
RC Suggested Action	53
SNMP	53
Format of Possible SNMP Exception Messages	53
SNMP Example	53
SNMP Suggested Action	53
Task	53
Format of Possible Task Exception Messages	53
Task Example	53
Task Suggested Action	53
VLUN	54
Format of Possible VLUN Exception Messages	54
VLUN Example	54
VLUN Suggested Action	54
VV	55
Format of Possible VV Exception Messages	55
VV Suggested Action	55
Troubleshooting Storage System Setup	55
Storage System Setup Wizard Errors	55
Collecting SmartStart Log Files	61
Collecting Service Processor Log Files	61
Contacting HP Support about System Setup	61
6 Support and Other Resources	63
Contacting HP	63
HP 3PAR documentation	63
Typographic conventions	66
HP 3PAR branding information	66

HP 3PAR StoreServ 7450 2-node HP 3PAR StoreServ 7450 Storage Troubleshooting G - Page 34

Cage Example 3, Cage Suggested Action 3

Page 34 highlights