HP 6100 HP 4x00/6x00/8x00 Enterprise Virtual Array Updating Product Software G
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- HP 6100 | HP 4x00/6x00/8x00 Enterprise Virtual Array Updating Product Software G - Page 1
/8x00 Enterprise Virtual Array Updating Product Software Guide (XCS 6.240) Abstract This guide describes how to upgrade controller software, disk drive firmware, and related EVA management software on HP 4000/6000/8000 and 4100/6100/8100 Enterprise Virtual Array models. These arrays are referenced - HP 6100 | HP 4x00/6x00/8x00 Enterprise Virtual Array Updating Product Software G - Page 2
HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP website: http://www.hp.com/go/storagewarranty Acknowledgements Microsoft® and Windows® are U.S. registered - HP 6100 | HP 4x00/6x00/8x00 Enterprise Virtual Array Updating Product Software G - Page 3
6 Upgrade overview...6 Online upgrade...6 Offline upgrade (shutdown upgrade 6 Upgrade paths...7 Reference documentation...7 Required kits...8 2 Pre-upgrade tasks 10 Checking current controller software version 10 Checking current software versions 10 Checking the HP Command View EVA version 11 - HP 6100 | HP 4x00/6x00/8x00 Enterprise Virtual Array Updating Product Software G - Page 4
downloading the system software file 59 Invalid firmware image file (Status code 21006 59 Bad image header (Status code 65 60 Solving problems if the storage system does not come back online 60 Solving problems with multiple resynchronizations 60 5 Support and other resources 62 Contacting HP - HP 6100 | HP 4x00/6x00/8x00 Enterprise Virtual Array Updating Product Software G - Page 5
Documents...62 Websites...62 Typographic conventions...63 Rack stability...64 Customer self repair...64 Index...65 Contents 5 - HP 6100 | HP 4x00/6x00/8x00 Enterprise Virtual Array Updating Product Software G - Page 6
to 30-10022-01. See the HP 4x00/6x00/8x00 Enterprise Virtual Array User Guide for more information. Upgrade overview Depending on the upgrade path for your configuration, an upgrade can be done either online or offline. Online upgrade EVA controller software is upgraded while the controllers are - HP 6100 | HP 4x00/6x00/8x00 Enterprise Virtual Array Updating Product Software G - Page 7
View EVA User Guide HP Command View EVA Installation Guide HP Storage System Scripting Utility Reference http://www.hp.com/support/manuals Yes Click Storage Software under storage, and then select HP Command View EVA Software under Storage Device Management Software. HP EVA replication software - HP 6100 | HP 4x00/6x00/8x00 Enterprise Virtual Array Updating Product Software G - Page 8
a supported version of HP Command View EVA. When you purchase HP Command View EVA, you can choose to receive a software CD or an E-Delivery kit. If you choose an E-Delivery kit, you will receive an email from HP with download instructions. Be sure to save the HP email with the download instructions - HP 6100 | HP 4x00/6x00/8x00 Enterprise Virtual Array Updating Product Software G - Page 9
9. Under How would you like to receive updates?, select By release and click Next. 10. Select the version of HP Command View EVA by checking the appropriate box and click Next. 11. Review the delivery address information for physical CD delivery or select the location for the image file to be stored - HP 6100 | HP 4x00/6x00/8x00 Enterprise Virtual Array Updating Product Software G - Page 10
NOTE: For complete details on EVA software compatibility, see the "EVA software solution compatibility" table and the "HP Command View EVA interoperability support" table in the HP Enterprise Virtual Array Compatibility Reference. See "Reference documentation" (page 7) for the link to this document - HP 6100 | HP 4x00/6x00/8x00 Enterprise Virtual Array Updating Product Software G - Page 11
JREs" Explorer 7.0 2 About Internet Explorer. (page 33) 1 You can also use Windows Add or Remove Programs to view the software version. 2 For Windows servers. For clients running other operating systems, see the Browser support table in the HP Enterprise Virtual Array Compatibility Reference. See - HP 6100 | HP 4x00/6x00/8x00 Enterprise Virtual Array Updating Product Software G - Page 12
2. Click Help in the Session pane. The full version is displayed in the top right window bar (see Figure 2 (page 12)). If the version listed is earlier than the minimum supported version, it must be upgraded. Figure 2 HP Command View EVA online help TIP: The version number is also shown at the - HP 6100 | HP 4x00/6x00/8x00 Enterprise Virtual Array Updating Product Software G - Page 13
opens (Figure 3 (page 13)). The Operational State field indicates if there is a hardware problem. Figure 3 Hardware Folder Properties window c. Select the array in the navigation pane and click Refresh to update the cache. d. If a problem is indicated, expand the navigation tree under the Hardware - HP 6100 | HP 4x00/6x00/8x00 Enterprise Virtual Array Updating Product Software G - Page 14
Virtual Array User Guide for replacement instructions. See Table 1 (page 7) for the link to this guide. TIP: If there is a yellow attention icon, you may still be able to do the upgrade, for example, when leveling is occurring. If any unusual icons are visible, check with your HP-authorized service - HP 6100 | HP 4x00/6x00/8x00 Enterprise Virtual Array Updating Product Software G - Page 15
view specific support details, select the connectivity stream document for the switch model/series you are using. • Download the required HBA drivers, firmware and MPIO drivers NOTE: Additionally, see the "EVA storage system rules chapter" in the HP SAN Design Reference Guide for general guidelines - HP 6100 | HP 4x00/6x00/8x00 Enterprise Virtual Array Updating Product Software G - Page 16
the SAN Settings window. 3. Select SAN Settings and enter the following information: a. Enter a name in SAN Name. You can use the default SAN Name, but HP recommends that you change it to a name that is meaningful to you. This name is used when generating reports, so it should be one that is easily - HP 6100 | HP 4x00/6x00/8x00 Enterprise Virtual Array Updating Product Software G - Page 17
select Subnet. c. Enter the switch login and password if required. The Read Community value is obtained from the switch. d. If you have created more than one fabric, use the Select Component Group drop-down list to select the fabric to which you want to add this switch. e. Click Discover Switch to - HP 6100 | HP 4x00/6x00/8x00 Enterprise Virtual Array Updating Product Software G - Page 18
5. Select Host Settings and enter the following information: a. Under Discover Host, select one of the following options: • IP Address: Enter the IP address of the host in the IP Address field. • Subnet: If you want to discover hosts - HP 6100 | HP 4x00/6x00/8x00 Enterprise Virtual Array Updating Product Software G - Page 19
HP automatically when creating a report, select Automatically e-mail the collected raw data on completion. e. Click Next to save and proceed. NOTE: For information on using Advanced Settings, see the SAN Visibility user guide method. • Manually-Requires you to manually send the data to HP. If you do - HP 6100 | HP 4x00/6x00/8x00 Enterprise Virtual Array Updating Product Software G - Page 20
sent to HP. The report is processed and the formatted report returned to you within one business day. 7. When you receive the formatted report, save on the Customer Details page. If SAN Visibility does not find the SMTP server or if you want to create a report manually, follow the procedure below - HP 6100 | HP 4x00/6x00/8x00 Enterprise Virtual Array Updating Product Software G - Page 21
open the report in your browser. 4. In the left navigation pane, click High Level Fabric Summary. The High Level Fabric Summary window opens (Figure 5 (page 21)). This report will identify the firmware and/or driver version that is currently running on your switches and HBAs. Checking and upgrading - HP 6100 | HP 4x00/6x00/8x00 Enterprise Virtual Array Updating Product Software G - Page 22
review update recommendations for your switches and HBAs, select the applicable folder on the left side of the window. In Figure 5, it is the folder called MySwitchGroup. Look for the group name you created in step 2 of "Using SAN Visibility" (page 15) The Best Practices and Recommendations window - HP 6100 | HP 4x00/6x00/8x00 Enterprise Virtual Array Updating Product Software G - Page 23
snapclones, mirrorclones and containers. NOTE: This is not a regression of support. It is a formal statement of limitations that have been in effect paper for your array model at: http://h18006.www1.hp.com/storage/arraywhitepapers.html • HP test results show that upgrading the controller software - HP 6100 | HP 4x00/6x00/8x00 Enterprise Virtual Array Updating Product Software G - Page 24
Command View EVAPerf, see the "Monitoring array performance" chapter of the HP Command View EVA User Guide for more information. See Table 1 (page 7) for the link to this guide. Tips for using HP Command View EVAPerf Use HP Command View EVAPerf to identify periods of low I/O activity, during which - HP 6100 | HP 4x00/6x00/8x00 Enterprise Virtual Array Updating Product Software G - Page 25
This may be useful for analyzing large amounts of data. You can also use the HP TimeLine Visualizer tool (TLViz) to generate graphical representations of performance data. See "Using the HP Command View EVAPerf TLViz formatter" in the HP Command View EVA User Guide for more information. Identifying - HP 6100 | HP 4x00/6x00/8x00 Enterprise Virtual Array Updating Product Software G - Page 26
controllers are active/active, one controller is preferred (the to determine the virtual disk activity are listed in Table 3 (page 26), in order of the columns on the screen, left Figure 7 Sample virtual disk statistics display Table 3 HP Command View EVAPerf virtual disk statistics Counter Read - HP 6100 | HP 4x00/6x00/8x00 Enterprise Virtual Array Updating Product Software G - Page 27
that occurs because of a DR initial copy or DR full copy. Managing host I/O timeouts for an online upgrade testing with online controller software upgrades has not been completed. Cluster information will be added to this document when the testing is complete. HP-UX CAUTION: Because HP-UX supports - HP 6100 | HP 4x00/6x00/8x00 Enterprise Virtual Array Updating Product Software G - Page 28
remaining paths are in standby mode. The value round_robin is not supported. Sets the path health feature to check each device every 60 The following configuration recommendations apply to both RedHat and SuSE. QLogic Driver parameters (failover enabled): • qdepth = 16 • port_down_retry_count = - HP 6100 | HP 4x00/6x00/8x00 Enterprise Virtual Array Updating Product Software G - Page 29
/hp/ - HP 6100 | HP 4x00/6x00/8x00 Enterprise Virtual Array Updating Product Software G - Page 30
conclusion of the firmware update process. Disks on the software upgrade. Online controller software upgrades are supported in OpenVMS cluster environments where the EVA is the cluster boot device. Solaris Solaris supports online controller upgrades with the following driver timeouts: • Sun Drivers - HP 6100 | HP 4x00/6x00/8x00 Enterprise Virtual Array Updating Product Software G - Page 31
SR timeouts, because Citrix XenServer 5.0 mounts using software with non-default timeout values, use the values as specified for Linux, "Linux" (page 28). To check or set Xen Citrix parameters, use the set_parm executable found in the /opt/hp/ directory. When executed, the options - HP 6100 | HP 4x00/6x00/8x00 Enterprise Virtual Array Updating Product Software G - Page 32
HP Command View EVA upgrade support, in the HP Enterprise Virtual Array Compatibility Reference. For more information on HP Command View EVA, including the HP Command View EVA Installation Guide and the release notes, download documentation from the website listed in "Reference documentation" (page - HP 6100 | HP 4x00/6x00/8x00 Enterprise Virtual Array Updating Product Software G - Page 33
" (page 7) for the link to this document. NOTE: If you need to update the browser version on remote computers, do so after you have upgraded HP Command View EVA. HP Insight Remote Support software HP strongly recommends that you install HP Insight Remote Support software to complete the installation - HP 6100 | HP 4x00/6x00/8x00 Enterprise Virtual Array Updating Product Software G - Page 34
Guide. See "Reference documentation" (page 7). When you purchase HP Replication Solutions Manager, you can choose to receive a software CD or an E-Delivery kit. If you choose an E-Delivery kit, you will receive an email from HP with the download instructions. If you have a support contract with HP - HP 6100 | HP 4x00/6x00/8x00 Enterprise Virtual Array Updating Product Software G - Page 35
) window d. Check the Severity field to determine if any unexpected Critical events have occurred. If Critical events have occurred, perform the steps outlined in the corrective action codes to correct the problems. In some cases, it may be necessary to call your HP-authorized service representative - HP 6100 | HP 4x00/6x00/8x00 Enterprise Virtual Array Updating Product Software G - Page 36
storage systems in the HP Continuous Access EVA relationship within 60 days (1440 hours) to make all controller software versions the same. After the Navigation pane. 2. Check the Log state in the DR Group Properties window. • Ensure the connection between the storage systems is not compromised or - HP 6100 | HP 4x00/6x00/8x00 Enterprise Virtual Array Updating Product Software G - Page 37
HP Command View EVA is installed, or from any host running the utility to communicate with the HP Large EVA". 4. Enter CAPTURE CONFIGURATION, specifying the full path and filename of the output files for the configuration data. The configuration data is stored in a series of one must manually restore - HP 6100 | HP 4x00/6x00/8x00 Enterprise Virtual Array Updating Product Software G - Page 38
-20 minutes When to perform: Any time prior to the upgrade "Upgrading browsers and JREs" (page 33) Time required: 10-20 minutes When to perform: Any time prior to the upgrade "HP Insight Remote Support software" (page 33) Time required: 10-20 minutes When to perform: Any time prior to the upgrade - HP 6100 | HP 4x00/6x00/8x00 Enterprise Virtual Array Updating Product Software G - Page 39
Table 5 XCS 6.240 Pre-upgrade task checklist (continued) Task "Preparing an HP Continuous Access EVA environment for upgrading" (page 35) Time required: Varies depending on replication configuration When to perform: As close as possible to the upgrade "Saving storage system configuration information - HP 6100 | HP 4x00/6x00/8x00 Enterprise Virtual Array Updating Product Software G - Page 40
beginning the upgrade. Solving upgrade problems If you experience any problems when performing the XCS upgrade procedure, see "Troubleshooting" (page 55) for assistance. If you are still unable to resolve the problem, contact your HP-authorized service representative for assistance. Step 1. Checking - HP 6100 | HP 4x00/6x00/8x00 Enterprise Virtual Array Updating Product Software G - Page 41
conditions, HP Command View update the cache. d. If a problem is indicated, continue to expand the navigation tree under the Hardware folder until you see a hardware component icon with an attention or warning icon on it. e. Click the component icon to display the properties window (Figure 10 (page - HP 6100 | HP 4x00/6x00/8x00 Enterprise Virtual Array Updating Product Software G - Page 42
system you want to upgrade in the Navigation pane. b. Click View Events. The View Events page opens. c. Click Controller Event Log. The Controller Events page opens in a new browser window. d. Check the Severity field to determine if any unexpected Critical events have occurred within the last - HP 6100 | HP 4x00/6x00/8x00 Enterprise Virtual Array Updating Product Software G - Page 43
the problems. In some cases, it may be necessary to call your HP-authorized service representative to fix the problem. CAUTION Support Software while performing the upgrade as follows: 1. On the management server, open a command window. 2. Enter the following command to stop Remote Support Software - HP 6100 | HP 4x00/6x00/8x00 Enterprise Virtual Array Updating Product Software G - Page 44
Access window opens. 4. Click Disable. The Disable Password Access to Storage System window opens. 5. Select the storage system World Wide Node offline upgrade (optional) IMPORTANT: For information about upgrade paths, see Table 3.1, Upgrade support for controller software versions, in the HP - HP 6100 | HP 4x00/6x00/8x00 Enterprise Virtual Array Updating Product Software G - Page 45
13 Code Load Storage System-Page 1 window 6. Click Browse, navigate to the installation CD (that was created from the downloaded .ISO image), and select the appropriate file as shown in the following table: For this array EVA8000/8100 EVA4000/4100 EVA 6000/6100 Select \\HSV210\6240\210_6240.SSS - HP 6100 | HP 4x00/6x00/8x00 Enterprise Virtual Array Updating Product Software G - Page 46
the storage system is updated, which can take up to 10 minutes to complete. This includes firmware on the I/O modules in the disk enclosures. During this interval, the Storage System Updating Firmware window opens (Figure 17 (page 46)). Figure 17 Storage system updating firmware 46 Upgrading the - HP 6100 | HP 4x00/6x00/8x00 Enterprise Virtual Array Updating Product Software G - Page 47
window, verify the version of the storage system software in the Version box. It should be 6240. IMPORTANT: During a typical update, the command view interface may become responsive before all EMU updates virtual disks can continue to service host I/O). When using HP Command View EVA versions earlier - HP 6100 | HP 4x00/6x00/8x00 Enterprise Virtual Array Updating Product Software G - Page 48
as disks are upgraded. 3. If you have not already done so, download the disk drive firmware file from the following website: http://www.hp.com/support/evadiskfirmware a. Store the file to a known local directory. If you are running HP Command View EVA 9.x or later, continue with step 4. NOTE: It is - HP 6100 | HP 4x00/6x00/8x00 Enterprise Virtual Array Updating Product Software G - Page 49
click Select. The Code Load Disk Drives On Line - Page 1 window opens. Figure 20 Code Load Disk Drives - Page 1 window 9. Do one of the following: a. If you are running HP Command View EVA 9.x or later, click Browse and navigate to the zip file or manually enter the path to the zip file (from Step - HP 6100 | HP 4x00/6x00/8x00 Enterprise Virtual Array Updating Product Software G - Page 50
and the remaining 17 drives are not upgraded. Figure 22 Code Load Disk Drives - status window When all the disk drives have been upgraded, the Code Load Disk Drives On Line - Page 3 window opens indicating the drives that have been upgraded successfully. 50 Upgrading the Enterprise Virtual Array - HP 6100 | HP 4x00/6x00/8x00 Enterprise Virtual Array Updating Product Software G - Page 51
Page 3 window 12. Click Finish. Upgrading firmware on an individual disk If it is necessary to upgrade the firmware on an individual disk, the firmware and installation instructions can be downloaded from the following website: http://www.hp.com/support to service host I/O). When using HP Command - HP 6100 | HP 4x00/6x00/8x00 Enterprise Virtual Array Updating Product Software G - Page 52
return to the default display. Enabling password access in HP Command View EVA Estimated time to complete: 10 minutes After window opens. 4. Click Enable. The Enable Password Access to a Storage System window opens. Figure 24 Enable Password Access to a Storage System window 5. Select the World Wide - HP 6100 | HP 4x00/6x00/8x00 Enterprise Virtual Array Updating Product Software G - Page 53
to start Remote Support Software: C:\>net start desta_service d. Enter exit. 6. Update the MIB file after the upgrade to ensure SNMP notifications are captured correctly. See "Retrieving the Management Information Base" in the HP Command View EVA User Guide for detailed instructions. Task checklist - HP 6100 | HP 4x00/6x00/8x00 Enterprise Virtual Array Updating Product Software G - Page 54
disk drives that must be upgraded. It can take 30 seconds to 3.5 minutes per drive. "Step 7. Entering storage system passwords" (page 51) Time required: 10-15 minutes "Step 8. Resuming storage system operation" (page 53) Time required: Varies Task complete 54 Upgrading the Enterprise Virtual Array - HP 6100 | HP 4x00/6x00/8x00 Enterprise Virtual Array Updating Product Software G - Page 55
is compatible with the XCS version. For complete details on EVA software compatibility, see the "HP Command View EVA interoperability support" table in the HP Enterprise Virtual Array Compatibility Reference. See "Reference documentation" (page 7) for the link to this document. 2. Ensure that the - HP 6100 | HP 4x00/6x00/8x00 Enterprise Virtual Array Updating Product Software G - Page 56
the HP Command View EVA installation went amiss. Reinstall HP Command View EVA. 503 Error: HP Command View EVA may be down when Retry the request when HP Command View a browser makes a request. The web server returns a 503 EVA is up. (No Service) error because it cannot access the page. Browser - HP 6100 | HP 4x00/6x00/8x00 Enterprise Virtual Array Updating Product Software G - Page 57
. See the "HP Command View EVA interoperability support" table in the HP Enterprise Virtual Array Compatibility Reference to determine which version of HP Command View EVA you should be running. Then, upgrade HP Command View EVA to a compatible version. See "Reference documentation" (page 7) for the - HP 6100 | HP 4x00/6x00/8x00 Enterprise Virtual Array Updating Product Software G - Page 58
problems The following Windows-based security groups are required on the management server: NOTE: Group names are case sensitive. • HP Storage Admins. To access all the features of HP Command View EVA, this security group is required on the management server and must have at least one member (user - HP 6100 | HP 4x00/6x00/8x00 Enterprise Virtual Array Updating Product Software G - Page 59
Troubleshoot a problem under Tasks for HP Continuous Access EVA Software. Solving problems downloading the system software file If you cannot download the system software file, right-click the link and save it to your desktop. Then, double click the saved file on the desktop, which opens a window - HP 6100 | HP 4x00/6x00/8x00 Enterprise Virtual Array Updating Product Software G - Page 60
View EVA by performing the troubleshooting steps in "Solving HP Command View EVA problems" (page 55). • Check any Remote Support Software messages. 1. Double click on the System Event Analyzer icon on the management server to run Remote Support Software. 2. Click Full View under either System Log - HP 6100 | HP 4x00/6x00/8x00 Enterprise Virtual Array Updating Product Software G - Page 61
through the command line interface or OCP • Occurrence of a disk group hardware problem on a Vraid1 virtual disk, or the return of a disk during this condition resynchronizations, contact your HP-authorized service representative for assistance. Solving problems with multiple resynchronizations 61 - HP 6100 | HP 4x00/6x00/8x00 Enterprise Virtual Array Updating Product Software G - Page 62
guide, see the Manuals page on the Business Support Center website: http://www.hp.com/support/manuals In the Storage section, click Disk Storage Systems or Storage Software, and then select your product. Websites For additional information, see the following HP websites: • HP: http://www.hp.com • HP - HP 6100 | HP 4x00/6x00/8x00 Enterprise Virtual Array Updating Product Software G - Page 63
• HP Software Depot: http://www.software.hp.com • HP Single Point of Connectivity Knowledge (SPOCK): http://www.hp.com/storage/spock Typographic conventions Table 9 Document conventions Convention Blue text: Table 9 (page 63) Blue, underlined text: http://www.hp.com Bold text Italic text Monospace - HP 6100 | HP 4x00/6x00/8x00 Enterprise Virtual Array Updating Product Software G - Page 64
the full weight of the rack rests on the leveling jacks. • Install stabilizing feet on the rack. • In multiple-rack installations, fasten racks together securely. • Extend only one rack component at a time. Racks can become unstable if more than one component is extended. Customer self repair HP - HP 6100 | HP 4x00/6x00/8x00 Enterprise Virtual Array Updating Product Software G - Page 65
obtaining, 62 host I/O timeouts, managing, 27 HP technical support, 62 HP Command View EVA checking hardware, 41 checking version, 11 disabling passwords, 44 enabling passwords, 52 errors, troubleshooting, 55 installing, 32 web server, normal interaction, 56 HP Command View EVA, online help, 12 - HP 6100 | HP 4x00/6x00/8x00 Enterprise Virtual Array Updating Product Software G - Page 66
page, 44 Subscriber's Choice, HP, 62 symbols in text, 63 T technical support HP, 62 service locator website, 62 text symbols, 63 time estimate adding passwords, 51 checking EVA health, 12, 34, 40 clearing passwords, 43 disabling password access, 44 enabling password access, 52 troubleshooting HP
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HP 4x00/6x00/8x00 Enterprise Virtual
Array Updating Product Software Guide
(XCS 6.240)
Abstract
This guide describes how to upgrade controller software, disk drive firmware, and related EVA management software on HP
4000/6000/8000 and 4100/6100/8100 Enterprise Virtual Array models. These arrays are referenced as
EVA4x00/6x00/8x00 throughout the document. This guide is intended for field personnel and customers who are experienced
with Enterprise Virtual Arrays, storage area networks, and HP Command View EVA.
This guide does not provide information about upgrading or changing the Enterprise Virtual Array hardware.
The information in this guide is subject to change. Check for the latest version before starting an upgrade.
HP Part Number: 5697-1051
Published: June 2011
Edition: 2