HP 6100 HP 4x00/6x00/8x00 Enterprise Virtual Array Updating Product Software G - Page 59

Solving problems disabling DR group failsafe mode

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If the status icon for the storage system is not a green cluster, it indicates a problem that must be corrected before proceeding. Expand the navigation tree to locate the problem. Figure 26 (page 59) illustrates a storage system with a controller problem and a disk enclosure problem. Figure 26 Status icon for a bad storage system Solving problems disabling DR group failsafe mode There are a number of issues that may occur with HP Continuous Access EVA. The following website provides access to information for troubleshooting problems with HP Continuous Access EVA: http://h20000.www2.hp.com/bizsupport/TechSupport/Home.jsp?&lang=en&cc=us& prodTypeId=18964&prodSeriesId=471572&lang=en&cc=us Click Troubleshoot a problem under Tasks for HP Continuous Access EVA Software. Solving problems downloading the system software file If you cannot download the system software file, right-click the link and save it to your desktop. Then, double click the saved file on the desktop, which opens a window with the link to the file. Click the link and save it to a directory. NOTE: The XCS firmware image file name has an extension of .sss. The file name contains the controller model (200 for EVA4x00, and EVA6x00 or 210 for EVA8x00) and the XCS version. For example, 210_6240.SSS is the name of the XCS 6.240 file for the HSV210 controller. Invalid firmware image file (Status code 21006) If the XCS firmware image file is the wrong image, an Operation failed message is displayed. See Figure 27 (page 59). Click OK to return to the Initialized Storage System Properties window. Figure 27 Invalid firmware image file (Status code 21006) Solving problems disabling DR group failsafe mode 59

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If the status icon for the storage system is not a green cluster, it indicates a problem that must be
corrected before proceeding. Expand the navigation tree to locate the problem.
Figure 26 (page
59)
illustrates a storage system with a controller problem and a disk enclosure problem.
Figure 26 Status icon for a bad storage system
Solving problems disabling DR group failsafe mode
There are a number of issues that may occur with HP Continuous Access EVA. The following website
provides access to information for troubleshooting problems with HP Continuous Access EVA:
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t
tp://h20000.w
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w2
.hp
.co
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ppo
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p?&lang=e
n&cc=u
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pr
odT
y
peI
d=1
8
9
6
4&pr
odS
e
r
i
e
sI
d=4
7
1
5
7
2&lang=e
n&cc=u
s
Click
Troubleshoot a problem
under Tasks for HP Continuous Access EVA Software.
Solving problems downloading the system software file
If you cannot download the system software file, right-click the link and save it to your desktop.
Then, double click the saved file on the desktop, which opens a window with the link to the file.
Click the link and save it to a directory.
NOTE:
The XCS firmware image file name has an extension of
.sss
. The file name contains the
controller model (200 for EVA4x00, and EVA6x00 or 210 for EVA8x00) and the XCS version.
For example,
210_6240.SSS
is the name of the XCS 6.240 file for the HSV210 controller.
Invalid firmware image file (Status code 21006)
If the XCS firmware image file is the wrong image, an Operation failed message is displayed. See
Figure 27 (page 59)
. Click
OK
to return to the Initialized Storage System Properties window.
Figure 27 Invalid firmware image file (Status code 21006)
Solving problems disabling DR group failsafe mode
59