HP 6100 HP 4x00/6x00/8x00 Enterprise Virtual Array Updating Product Software G - Page 56

Resolution, HTTP status 404, not found or status 503, no service, Symptom, Cause

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Resolution Click OK. Wait one to five minutes, depending on the size of the storage system, and try the command generating this message again. If you still cannot see the storage system, stop and restart HP Command View EVA. HTTP status 404, not found or status 503, no service Symptom The content pane shows an HTTP Status 404, Not Found or HTTP Status 503, No Service message. Cause These messages indicate that the server responded, but it could not find the page being requested. HTTP errors, including 404 and 503, originate from the web server, the HTTP server, or the appliance. Even when HP Command View EVA cannot respond, the web server continues to respond to HTTP requests from a browser. During normal interaction between HP Command View EVA and the web server: 1. A browser requests an HP Command View EVA page. 2. The web server passes the request for the page to HP Command View EVA. 3. HP Command View EVA responds with the page. 4. The web server sends it to the browser. These errors indicate that a problem is occurring with this normal interaction. Table 7 (page 56) lists some possible causes of these errors and their corrective actions. Resolution Table 7 Possible causes and corrective actions for HTTP 404 and HTTP 503 errors Possible Cause Corrective Action 404 Error: HP Command View EVA may be initializing Retry the request by clicking the when a browser makes a request. The web returns a 404 Refresh/Reload button on the browser. (Page Not Found) error because it cannot get the page. 404 Error: A .frm (HTML) file may be missing in the HP Command View EVA directory structure. This can occur if the files were changed or if the HP Command View EVA installation went amiss. Reinstall HP Command View EVA. 503 Error: HP Command View EVA may be down when Retry the request when HP Command View a browser makes a request. The web server returns a 503 EVA is up. (No Service) error because it cannot access the page. Browser timeout: The appliance may be down or the web Retry the request when the appliance and HP server may be unavailable when a browser makes a Command View EVA are up. request to HP Command View EVA. In this case, the browser will time out internally. Unknown storage system Symptom HP Command View EVA reports an unknown storage system for a storage system that should be displayed. 56 Troubleshooting

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Resolution
Click
OK
. Wait one to five minutes, depending on the size of the storage system, and try the
command generating this message again. If you still cannot see the storage system, stop and restart
HP Command View EVA.
HTTP status 404, not found or status 503, no service
Symptom
The content pane shows an
HTTP Status 404, Not Found
or
HTTP Status 503, No
Service
message.
Cause
These messages indicate that the server responded, but it could not find the page being requested.
HTTP errors, including 404 and 503, originate from the web server, the HTTP server, or the
appliance. Even when HP Command View EVA cannot respond, the web server continues to
respond to HTTP requests from a browser.
During normal interaction between HP Command View EVA and the web server:
1.
A browser requests an HP Command View EVA page.
2.
The web server passes the request for the page to HP Command View EVA.
3.
HP Command View EVA responds with the page.
4.
The web server sends it to the browser.
These errors indicate that a problem is occurring with this normal interaction.
Table 7 (page 56)
lists some possible causes of these errors and their corrective actions.
Resolution
Table 7 Possible causes and corrective actions for HTTP 404 and HTTP 503 errors
Corrective Action
Possible Cause
Retry the request by clicking the
Refresh/Reload
button on the browser.
404 Error: HP Command View EVA may be initializing
when a browser makes a request. The web returns a 404
(Page Not Found) error because it cannot get the page.
Reinstall HP Command View EVA.
404 Error: A
.frm
(HTML) file may be missing in the HP
Command View EVA directory structure. This can occur if
the files were changed or if the HP Command View EVA
installation went amiss.
Retry the request when HP Command View
EVA is up.
503 Error: HP Command View EVA may be down when
a browser makes a request. The web server returns a 503
(No Service) error because it cannot access the page.
Retry the request when the appliance and HP
Command View EVA are up.
Browser timeout: The appliance may be down or the web
server may be unavailable when a browser makes a
request to HP Command View EVA. In this case, the
browser will time out internally.
Unknown storage system
Symptom
HP Command View EVA reports an
unknown storage system
for a storage system that should be
displayed.
56
Troubleshooting