HP 6400/8400 HP StorageWorks Enterprise Virtual Array Updating Product Softwar
HP 6400/8400 Manual
 |
View all HP 6400/8400 manuals
Add to My Manuals
Save this manual to your list of manuals |
HP 6400/8400 manual content summary:
- HP 6400/8400 | HP StorageWorks Enterprise Virtual Array Updating Product Softwar - Page 1
Updating Product Software Guide (XCS 09534000) Abstract This guide describes how to upgrade controller software, disk drive firmware, and related EVA management software on the HP StorageWorks 4400 Enterprise Virtual Array and HP StorageWorks 6400/8400 Enterprise Virtual Array models. This guide is - HP 6400/8400 | HP StorageWorks Enterprise Virtual Array Updating Product Softwar - Page 2
to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors - HP 6400/8400 | HP StorageWorks Enterprise Virtual Array Updating Product Softwar - Page 3
an SVSP configuration for an online upgrade 36 Back up all storage system data 36 Upgrading HP Command View EVA 37 Upgrading on a management server 38 Verifying the installation on the management server 39 HP StorageWorks Enterprise Virtual Array Updating Product Software Guide (XCS 09534000) 3 - HP 6400/8400 | HP StorageWorks Enterprise Virtual Array Updating Product Softwar - Page 4
specific HP Command View EVA errors 74 View is not set or view list is null 74 HTTP status 404, not found or status 503, no service 74 Unknown storage system 75 No storage systems found 76 Solving security credentials configuration problems 76 Access control ...77 Troubleshooting disk - HP 6400/8400 | HP StorageWorks Enterprise Virtual Array Updating Product Softwar - Page 5
Documentation feedback ...83 Related information ...83 Documents ...83 Websites ...84 Typographic conventions ...84 Index 87 HP StorageWorks Enterprise Virtual Array Updating Product Software Guide (XCS 09534000) 5 - HP 6400/8400 | HP StorageWorks Enterprise Virtual Array Updating Product Softwar - Page 6
window 15 2 HP Command View EVA online help 15 3 Hardware Folder Properties window 16 4 Checking operational state 16 5 Sample SAN Visibility report 23 6 Sample SAN Recommendations 24 7 Sample virtual disk statistics display 30 8 Management module 39 9 Controller Events (Initialized system - HP 6400/8400 | HP StorageWorks Enterprise Virtual Array Updating Product Softwar - Page 7
33 Bad image header (Status code 65 80 HP StorageWorks Enterprise Virtual Array Updating Product Software Guide (XCS 09534000) 7 - HP 6400/8400 | HP StorageWorks Enterprise Virtual Array Updating Product Softwar - Page 8
5 Pre-upgrade task checklist 46 6 Controller software 56 7 Upgrade task checklist 71 8 Possible causes and corrective actions for HTTP 404 and HTTP 503 errors 74 9 Possible causes and corrective actions when no storage system found 76 10 Disk drive firmware upgrade errors and workarounds 77 11 - HP 6400/8400 | HP StorageWorks Enterprise Virtual Array Updating Product Softwar - Page 9
, and Table 3.2, Downgrade support for controller software versions, respectively, in the HP StorageWorks Enterprise Virtual Array Compatibility Reference. See Table 1 on page 10 for the link to this document. HP StorageWorks Enterprise Virtual Array Updating Product Software Guide (XCS 09534000) 9 - HP 6400/8400 | HP StorageWorks Enterprise Virtual Array Updating Product Softwar - Page 10
Virtual Array or HP StorageWorks Yes 6400/8400 Enterprise Virtual Array under EVA Disk Arrays. Yes HP Command View EVA documentation HP StorageWorks Command View EVA Release Notes No HP StorageWorks Command View EVA User Guide No http://www.hp.com/support/manuals Click Storage Software - HP 6400/8400 | HP StorageWorks Enterprise Virtual Array Updating Product Softwar - Page 11
Virtual Array upgrade, you must download the XCS 09534000 controller software from the following website: http://www.software.hp.com/ Click Storage and NAS under Product category, scroll down to HP EVA4400/6400/8400 XCS 09534000, and click Receive for Free. Follow the instructions to enter - HP 6400/8400 | HP StorageWorks Enterprise Virtual Array Updating Product Softwar - Page 12
to http://www.itrc.hp.com/service/entitlements/linkSupportAgreement.do. • Log on with your ITRC user ID and password, if prompted. • Enter the System handle or SAID (Service Agreement Identifier) specified on your support agreement and click link. Perform this step once per support agreement. 4. To - HP 6400/8400 | HP StorageWorks Enterprise Virtual Array Updating Product Softwar - Page 13
to complete: About 5 minutes When to perform: Anytime before the upgrade To check your controller software version, follow these steps: 1. Open HP Command View EVA. 2. In the navigation pane, select the array you plan to upgrade. The Initialized Storage System Properties window opens. The version - HP 6400/8400 | HP StorageWorks Enterprise Virtual Array Updating Product Softwar - Page 14
systems, see Table 5.0, the Browser support table, in the HP StorageWorks Enterprise Virtual Array Compatibility Reference. See Table 1, page 10 for the location of this document. Checking the HP Command View EVA version To check the HP Command View EVA version: 14 Preparing for the upgrade - HP 6400/8400 | HP StorageWorks Enterprise Virtual Array Updating Product Softwar - Page 15
your Enterprise Virtual Array, check the operation of the storage system hardware and replace any failed components to ensure that the storage system will be operating properly when the upgrade is performed. HP StorageWorks Enterprise Virtual Array Updating Product Software Guide (XCS 09534000) 15 - HP 6400/8400 | HP StorageWorks Enterprise Virtual Array Updating Product Softwar - Page 16
1. Open HP Command View EVA and click the icon of the storage system you want to upgrade. a. Examine the there is a hardware problem. Figure 3 Hardware Folder Properties window . b. Select the array in the navigation pane and click Refresh to update the cache. c. If a problem is indicated, expand - HP 6400/8400 | HP StorageWorks Enterprise Virtual Array Updating Product Softwar - Page 17
, to view specific support details, select the connectivity stream document for the switch model/series you are using. • Download the required HBA drivers, firmware and MPIO drivers NOTE: Additionally, see the "EVA storage system rules" chapter in the HP StorageWorks SAN Design Reference Guide for - HP 6400/8400 | HP StorageWorks Enterprise Virtual Array Updating Product Softwar - Page 18
h18006.www1.hp.com/products/storageworks/san/index.html Click SAN Visibility under Networking Solutions and Download Now. 2. Double-click the downloaded file to launch the installation. 3. Follow the on-screen instructions to install the software. Using SAN Visibility Before running SAN Visibility - HP 6400/8400 | HP StorageWorks Enterprise Virtual Array Updating Product Softwar - Page 19
-ups provide useful information.) e. Click Rename. Your new switch group name (MySwitchGroup in this example) appears in the right panel of the SAN Visibility window. f. Click Yes to confirm the name change. HP StorageWorks Enterprise Virtual Array Updating Product Software Guide (XCS 09534000) 19 - HP 6400/8400 | HP StorageWorks Enterprise Virtual Array Updating Product Softwar - Page 20
4. Click Switch Settings and enter the following information: a. Enter the IP Address of the primary switch for the SAN for which you want a report. Information will be collected for all devices connected to this switch. b. Clear Discover cascaded switches. This option automatically detects all - HP 6400/8400 | HP StorageWorks Enterprise Virtual Array Updating Product Softwar - Page 21
is not necessary to have an e-mail address connected to the EVA controller. You should enter the e-mail address where you typically receive e- using Advanced Settings, see the SAN Visibility user guide. Obtaining a report from HP Once you have configured SAN Visibility for data collection, you can - HP 6400/8400 | HP StorageWorks Enterprise Virtual Array Updating Product Softwar - Page 22
, this is the preferred method. • Manually-Requires you to send your data manually to HP to obtain a SAN Visibility report. If you do not have of data collection. If you have selected the option to collect switch performance data, it will take at least 10 additional minutes to collect the data. - HP 6400/8400 | HP StorageWorks Enterprise Virtual Array Updating Product Softwar - Page 23
the formatted report, save it to a temporary location on the management server or any server on which SAN Visibility is installed. A sample report is shown in Figure 5. Figure 5 Sample SAN Visibility report . HP StorageWorks Enterprise Virtual Array Updating Product Software Guide (XCS 09534000) 23 - HP 6400/8400 | HP StorageWorks Enterprise Virtual Array Updating Product Softwar - Page 24
The Best Practices and Recommendations window opens (Figure 6 on page 24). Figure 6 Sample SAN Recommendations . If the firmware or driver version recommended is later than what is currently running, ensure that you upgrade the appropriate switch or HBA. NOTE: After completing required upgrades, HP - HP 6400/8400 | HP StorageWorks Enterprise Virtual Array Updating Product Softwar - Page 25
, Windows 2008 SQL clusters, or Symantec Veritas Cluster Services with IO fencing). When upgrading from XCS 0953x000, an online upgrade is supported. • HP test results show that upgrading the controller software online on an EVA containing Vraid0 LUNs can marginally increase the possibility of - HP 6400/8400 | HP StorageWorks Enterprise Virtual Array Updating Product Softwar - Page 26
latest I/O module firmware version displays. In a few cases, it has been observed that some fields on the I/O module tab of the Disk Enclosure Properties page (in HP Command View EVA) appear blank, specifically Hardware type, Hardware revision, and Assembly serial number. These blank fields do not - HP 6400/8400 | HP StorageWorks Enterprise Virtual Array Updating Product Softwar - Page 27
View EVAPerf to gather statistics to help identify periods of low storage system activity. For more information about HP Command View EVAPerf, see the "Monitoring array performance" chapter of the HP StorageWorks Command View EVA User Guide for more information. See Table 1 for the link to this - HP 6400/8400 | HP StorageWorks Enterprise Virtual Array Updating Product Softwar - Page 28
large amounts of data. You can also use the HP TimeLine Visualizer TLViz tool to generate graphical representations of performance data. See "Using the HP Command View EVAPerf TLViz formatter" in the HP StorageWorks Command View EVA User Guide for more information. 28 Preparing for the upgrade - HP 6400/8400 | HP StorageWorks Enterprise Virtual Array Updating Product Softwar - Page 29
specific applications that are imposing heavy I/O loads, and suspend them long enough to perform the upgrade. This can be done by using HP Command View EVAPerf to view virtual disk activity. For example, after running HP Command View EVAPerf, you determine that all the virtual disks on the storage - HP 6400/8400 | HP StorageWorks Enterprise Virtual Array Updating Product Softwar - Page 30
3 HP Command View EVAPerf virtual disk statistics Counter Read Hit Req/s Read Hit MB/s Read Hit Latency Read Miss Req/s Read Miss Data Rate Read Miss Latency Write Req/s Write Data Rate Write Latency Flush Data Rate Description The number of read requests per second completed from the array cache - HP 6400/8400 | HP StorageWorks Enterprise Virtual Array Updating Product Softwar - Page 31
one node at a time and shut down the passive node to avoid unwanted automatic failover. HP-UX CAUTION: Because HP-UX supports boot across Fibre Channel SAN, any change to default SCSI timeouts on the HP-UX host may cause corruption and make the system unrecoverable. Default timeout values • Sdisk - HP 6400/8400 | HP StorageWorks Enterprise Virtual Array Updating Product Softwar - Page 32
timeouts AIX requires the disk settings shown in Table paths are in standby mode. The value round_robin is not supported. Sets the path health feature to check each device every controller software upgrade. The following configuration recommendations apply to both RedHat and SUSE. QLogic Driver - HP 6400/8400 | HP StorageWorks Enterprise Virtual Array Updating Product Softwar - Page 33
you must change the location of the page file disk if the EVA is being used as a boot device and you want to perform a controller software upgrade online. See your Windows documentation for instructions on changing the location of the page file disk. • If the array being upgraded is used as a quorum - HP 6400/8400 | HP StorageWorks Enterprise Virtual Array Updating Product Softwar - Page 34
when performing an online controller software upgrade. Online controller software upgrades are supported in OpenVMS cluster environments where the EVA is the cluster boot device. Solaris Solaris supports online controller software upgrades with the following driver timeouts: • Sun Drivers (qlc - HP 6400/8400 | HP StorageWorks Enterprise Virtual Array Updating Product Softwar - Page 35
single path being used in the environment. This is not only important for online upgrades but for general data integrity. • Online controller software upgrades are supported with Xen Citrix boot devices. HP StorageWorks Enterprise Virtual Array Updating Product Software Guide (XCS 09534000) 35 - HP 6400/8400 | HP StorageWorks Enterprise Virtual Array Updating Product Softwar - Page 36
If the EVA is in an SVSP configuration with SVSP synchronous mirrors, see the HP StorageWorks SAN Virtualization Services Platform Best Practices Guide for more information before upgrading. This document is available at http://www.hp.com/support/manuals. Select Storage Software under storage and - HP 6400/8400 | HP StorageWorks Enterprise Virtual Array Updating Product Softwar - Page 37
HP Storage System Scripting Utility, SMI-S EVA) are installed. Server-based management applies to all EVA models. • Array-based management - Beginning with HP Command View EVA 8.1, the EVA4400 is shipped with HP Command View EVA pre-installed on the management module within the controller enclosure - HP 6400/8400 | HP StorageWorks Enterprise Virtual Array Updating Product Softwar - Page 38
is for the typical HP Command View EVA installation on a management server. To use the custom installation procedure, which provides control over which components are installed, see the HP StorageWorks Command View EVA Installation Guide for instructions. To install the complete software suite - HP 6400/8400 | HP StorageWorks Enterprise Virtual Array Updating Product Softwar - Page 39
storage array to view the Properties window.) • Previous disk groups, hosts, virtual disks, and other resources appear in the navigation pane. If information is not displayed properly, it may be necessary to configure your browser settings. See HP StorageWorks Command View EVA Installation Guide - HP 6400/8400 | HP StorageWorks Enterprise Virtual Array Updating Product Softwar - Page 40
Control Panel): https://HP EVA storage User Guide. The WOCP login window appears. 4. Log in as an HP EVA administrator (user name admin and the password). The WOCP GUI appears. 5. In the navigation pane, select Update management module firmware. The Update Management Module Firmware gathering array - HP 6400/8400 | HP StorageWorks Enterprise Virtual Array Updating Product Softwar - Page 41
HP Command View EVA. HP Insight Remote Support software HP strongly recommends that you install HP Insight Remote Support software to complete the installation or upgrade of your product and to enable enhanced delivery of your HP Warranty, HP Care Pack Service or HP contractual support agreement. HP - HP 6400/8400 | HP StorageWorks Enterprise Virtual Array Updating Product Softwar - Page 42
Guide. See "Required documentation" on page 10. When you purchase HP Replication Solutions Manager, you can choose to receive a software CD or an E-Delivery kit. If you choose an E-Delivery kit, you will receive an email from HP with the download instructions. If you have a support contract with HP - HP 6400/8400 | HP StorageWorks Enterprise Virtual Array Updating Product Softwar - Page 43
. Check the status of the array to ensure it is stable and then continue monitoring status until the upgrade begins. 1. Open HP Command View EVA and click the icon of the storage system you want to upgrade. 2. Using HP Command View EVA, examine the controller event log and check for any critical - HP 6400/8400 | HP StorageWorks Enterprise Virtual Array Updating Product Softwar - Page 44
groups or members of DR groups). • You must perform the necessary upgrades to the storage systems in the HP Continuous Access EVA relationship within 60 days (1440 hours) to make all controller software versions the same. After upgrading the first storage system, wait at least three minutes before - HP 6400/8400 | HP StorageWorks Enterprise Virtual Array Updating Product Softwar - Page 45
All EVA storage systems must be running normally with fully functional controller pairs. Upgrading disk drive firmware in an HP Continuous Access EVA environment When upgrading disk drive firmware in an HP Continuous Access EVA environment, the following requirements must be met: • Perform the disk - HP 6400/8400 | HP StorageWorks Enterprise Virtual Array Updating Product Softwar - Page 46
: When capturing the HP Command View EVA configuration, it is a best practice to specify the SAVE ALL option. This helps to capture critical data such as the WWN, useful for rebuilding the array configuration. NOTE: You cannot use the utility to restore a configuration that contains disk drives of - HP 6400/8400 | HP StorageWorks Enterprise Virtual Array Updating Product Softwar - Page 47
configuration When to perform: As close as possible to the upgrade Saving storage system configuration information, page 45 Time required: 10-15 minutes When to perform: As close as possible to the upgrade HP StorageWorks Enterprise Virtual Array Updating Product Software Guide (XCS 09534000) 47 - HP 6400/8400 | HP StorageWorks Enterprise Virtual Array Updating Product Softwar - Page 48
48 Preparing for the upgrade - HP 6400/8400 | HP StorageWorks Enterprise Virtual Array Updating Product Softwar - Page 49
, but the storage system status should be checked again. NOTE: If you are running HP Command View EVA 9.3 or later, HP Command View EVA will complete this check automatically when you upgrade the controller software. HP StorageWorks Enterprise Virtual Array Updating Product Software Guide (XCS - HP 6400/8400 | HP StorageWorks Enterprise Virtual Array Updating Product Softwar - Page 50
window opens. The Operational State box indicates if there is a hardware problem. Figure 10 Hardware Folder Properties window . c. Select the applicable array and click Refresh to update the cache. d. If a problem is indicated, continue to expand the navigation tree under the Hardware folder - HP 6400/8400 | HP StorageWorks Enterprise Virtual Array Updating Product Softwar - Page 51
. If any unusual icons are visible, check with HP before doing the upgrade. NOTE: If you must replace any components, see either the HP StorageWorks Disk Enclosure I/O Module Replacement Instructions or the user guide for your array model for information about replacement. See Table 1 on page 10 for - HP 6400/8400 | HP StorageWorks Enterprise Virtual Array Updating Product Softwar - Page 52
4. Using HP Command View EVA, examine the controller event log and check for any critical events. a. Select the icon of the storage system you want to upgrade in the navigation pane. b. Click View Events. The View Events page opens. c. Click Controller Event Log. The Controller Events page opens in - HP 6400/8400 | HP StorageWorks Enterprise Virtual Array Updating Product Softwar - Page 53
User-Initiated Service Mode (UISM) Estimated time to complete: 10-15 minutes To avoid generating unnecessary events and alerts during the upgrade, enable UISM in HP Command View EVA (requires version 9.3 or later). This will be used by HP Insight Remote Support to indicate the EVA is in service - HP 6400/8400 | HP StorageWorks Enterprise Virtual Array Updating Product Softwar - Page 54
Upgrade support for controller software versions, in the HP StorageWorks Enterprise Virtual Array Compatibility Reference. If the array contains solid state disk (SSD) drives, the upgrade must be done offline. Estimated time to complete: Varies. Must be performed for each host accessing the storage - HP 6400/8400 | HP StorageWorks Enterprise Virtual Array Updating Product Softwar - Page 55
, monitor them using HP Command View EVA and wait until they are completed before proceeding with the upgrade. • The XCS 09534000 controller software image contains an update to the System Data Collector, which is updated infrequently. If you perform the upgrade on an EVA6400/8400 during heavy - HP 6400/8400 | HP StorageWorks Enterprise Virtual Array Updating Product Softwar - Page 56
to the installation CD (that was created from the download .ISO image.) and select the appropriate file as shown in the following table. Table 6 Controller software For this array Select EVA4400 \HSV300\09534000\300_09534000.SSS EVA6400 \HSV400\09534000\400_09534000.SSS EVA8400 \HSV450 - HP 6400/8400 | HP StorageWorks Enterprise Virtual Array Updating Product Softwar - Page 57
Second code load confirmation screen . 9. Select Code Load System. The new storage system software is copied to the controllers and validated (see Figure 18 on page 57). Figure 18 Code load processing screen . HP StorageWorks Enterprise Virtual Array Updating Product Software Guide (XCS 09534000) 57 - HP 6400/8400 | HP StorageWorks Enterprise Virtual Array Updating Product Softwar - Page 58
19 on page 58). This page is displayed while the upgrade file components are processed. Figure 19 Initiating firmware code load . CAUTION: If the upgrade is being performed on an EVA6400/8400 under heavy load, processing of the System Data Collector file component could time out and display one of - HP 6400/8400 | HP StorageWorks Enterprise Virtual Array Updating Product Softwar - Page 59
not being retrieved correctly, see "Controller logs possibly retrieved incorrectly after upgrading to XCS 09534000 on the EVA4400" in the HP StorageWorks Enterprise Virtual Array Release Notes (XCS 09534000). HP StorageWorks Enterprise Virtual Array Updating Product Software Guide (XCS 09534000) 59 - HP 6400/8400 | HP StorageWorks Enterprise Virtual Array Updating Product Softwar - Page 60
on the I/O tab of the Disk Enclosure Properties window (see Figure 23 for an example), you can optionally choose to reset the I/O module to clear the blank fields after the I/O module firmware upgrade has completed successfully, although blank fields do not affect the array's ability to process host - HP 6400/8400 | HP StorageWorks Enterprise Virtual Array Updating Product Softwar - Page 61
enclosure and the affected side (A or B). c. If you found the blocked event, but you cannot isolate a component that is causing the problem, contact your HP-authorized service representative for assistance. HP StorageWorks Enterprise Virtual Array Updating Product Software Guide (XCS 09534000) 61 - HP 6400/8400 | HP StorageWorks Enterprise Virtual Array Updating Product Softwar - Page 62
StorageWorks Disk Enclosure I/O Module Replacement Instructions for instructions. See "Related information" on page 83 for document location. • Insert a serial cable into the I/O module and issue the reset command via the serial line (requires HP Services). 62 Upgrading the Enterprise Virtual Array - HP 6400/8400 | HP StorageWorks Enterprise Virtual Array Updating Product Softwar - Page 63
disk enclosures are operating properly. The status indicator and the power indicator should be on (green). b. Power on each controller (EVA6400/8400) or the controller enclosure (EVA4400). c. Allow the array to start up completely. d. Start HP Command View EVA and verify connection to the storage - HP 6400/8400 | HP StorageWorks Enterprise Virtual Array Updating Product Softwar - Page 64
CAUTION: Observe the following cautions when upgrading disk drive firmware: • Do not power off any components or perform controller resynchs or reboots during an upgrade. • Do not perform HP Continuous Access EVA copy/merge activities across sites, site failovers, cloning, or grouping or ungrouping - HP 6400/8400 | HP StorageWorks Enterprise Virtual Array Updating Product Softwar - Page 65
file or manually enter the path to the zip file (from Step 3.a). b. If you are running HP Command View EVA 8.x or earlier, enter the path to the folder where you extracted the bundled image files (from Step 3.b). HP StorageWorks Enterprise Virtual Array Updating Product Software Guide (XCS 09534000 - HP 6400/8400 | HP StorageWorks Enterprise Virtual Array Updating Product Softwar - Page 66
10. Click Next step. All disk drives are scanned for configuration information and upgrade eligibility. The results are displayed in a table when the Online Disk Drive Code Load - Page 2 window opens. Figure 26 Code Load Disk Drives - Page 2 window . 66 Upgrading the Enterprise Virtual Array - HP 6400/8400 | HP StorageWorks Enterprise Virtual Array Updating Product Softwar - Page 67
27 Code Load Disk Drives - status window . When all the disk drives have been upgraded, the Code Load Disk Drives On Line - Page 3 window opens indicating the drives that have been upgraded successfully. HP StorageWorks Enterprise Virtual Array Updating Product Software Guide (XCS 09534000) 67 - HP 6400/8400 | HP StorageWorks Enterprise Virtual Array Updating Product Softwar - Page 68
is necessary to upgrade the firmware on an individual disk, the firmware and installation instructions can be downloaded from the following website: http://www.hp.com/support/evadiskfirmware IMPORTANT: Upgrading disk drive firmware on an individual disk can be performed online or offline, unless the - HP 6400/8400 | HP StorageWorks Enterprise Virtual Array Updating Product Softwar - Page 69
access in HP Command View EVA. To enable password access to a storage system, perform the following steps: 1. Start HP Command View EVA in your OK. HP Command View EVA enables password access to the storage system. HP StorageWorks Enterprise Virtual Array Updating Product Software Guide (XCS - HP 6400/8400 | HP StorageWorks Enterprise Virtual Array Updating Product Softwar - Page 70
: Varies. After the storage system software and disk firmware have been successfully upgraded, the storage system can be returned to normal operation. 1. Using HP Command View EVA, check the overall status of the storage system to ensure there are no problems. For instructions on checking the status - HP 6400/8400 | HP StorageWorks Enterprise Virtual Array Updating Product Softwar - Page 71
required: Varies by host. Must be performed for each host accessing the storage system Step 5. Upgrading controller software, page 55 Time required: 25-30 minutes Step 6. Upgrading disk drive firmware, page 63 Time required: Varies depending on the number of disk drives that must be upgraded. It - HP 6400/8400 | HP StorageWorks Enterprise Virtual Array Updating Product Softwar - Page 72
72 Upgrading the Enterprise Virtual Array - HP 6400/8400 | HP StorageWorks Enterprise Virtual Array Updating Product Softwar - Page 73
tips Use the following checklist to determine if there are problems with HP Command View EVA: • Has an HBA failed? • Has an EVA controller failed? • Have you set or reset the storage system password? Troubleshooting HP Command View EVA with a management server Use the following steps to isolate - HP 6400/8400 | HP StorageWorks Enterprise Virtual Array Updating Product Softwar - Page 74
Troubleshooting specific HP Command View EVA errors View is not set or view list is null Symptom The HP Command View EVA content pane shows an Operation Failed message with Details: View Is Not Set or View List Is Null. Cause HP Command View EVA cannot build the view of the storage system. - HP 6400/8400 | HP StorageWorks Enterprise Virtual Array Updating Product Softwar - Page 75
one minute. Alternately, you can perform a Rediscover operation to initiate new commands to the controller. Unknown storage system-cause 2 HP Command View EVA can only manage controllers that are running supported XCS versions. Corrective Action for Unknown Storage System-Cause 2 Ensure that you - HP 6400/8400 | HP StorageWorks Enterprise Virtual Array Updating Product Softwar - Page 76
system may not be visible to HP Command View EVA because the controllers are waiting for World Wide ID (WWID) to be entered. This condition will occur if the storage system has been uninitialized and the cabinet is power cycled. This may also occur if backend problems are preventing access to the - HP 6400/8400 | HP StorageWorks Enterprise Virtual Array Updating Product Softwar - Page 77
the condition of the physical store Check the drive properties in the HP Command View EVA GUI to see if the drive has any problems. Resolve the drive problems and restart the disk drive firmware upgrade. HP StorageWorks Enterprise Virtual Array Updating Product Software Guide (XCS 09534000) 77 - HP 6400/8400 | HP StorageWorks Enterprise Virtual Array Updating Product Softwar - Page 78
GUI for problems. Resolve the problem and restart the disk drive firmware upgrade. Not a supported version Restart the HP Command View EVA service and retry the disk drive firmware upgrade. The disk cannot be code loaded because Remove disks that contain RAID0 data from the group disk is part of - HP 6400/8400 | HP StorageWorks Enterprise Virtual Array Updating Product Softwar - Page 79
a bad storage system . Solving problems disabling DR group failsafe mode There are a number of issues that may occur with HP Continuous Access EVA. The following website provides access to information for troubleshooting problems with HP Continuous Access EVA: http://h20000.www2.hp.com/bizsupport - HP 6400/8400 | HP StorageWorks Enterprise Virtual Array Updating Product Softwar - Page 80
The controller software upgrade should take approximately 10 minutes to complete. If the storage system does not come back within 10 minutes, check the following: • Determine if the problem is with HP Command View EVA by performing the troubleshooting steps in "HP Command View EVA problems" on - HP 6400/8400 | HP StorageWorks Enterprise Virtual Array Updating Product Softwar - Page 81
made to ensure that none of these events occur during the upgrade process. If controller termination occurs due to multiple resynchronizations, contact your HP-authorized service representative for assistance. HP StorageWorks Enterprise Virtual Array Updating Product Software Guide (XCS 09534000) 81 - HP 6400/8400 | HP StorageWorks Enterprise Virtual Array Updating Product Softwar - Page 82
82 Troubleshooting - HP 6400/8400 | HP StorageWorks Enterprise Virtual Array Updating Product Softwar - Page 83
in this guide, see the Manuals page on the Business Support Center website: http://www.hp.com/support/manuals In the Storage section, click Disk Storage Systems or Storage Software, and then select your product. HP StorageWorks Enterprise Virtual Array Updating Product Software Guide (XCS 09534000 - HP 6400/8400 | HP StorageWorks Enterprise Virtual Array Updating Product Softwar - Page 84
://www.hp.com • HP Storage: http://www.hp.com/go/storage • HP Partner Locator: http://www.hp.com/service_locator • HP Software Downloads: http://www.hp.com/support/downloads • HP Software Depot: http://www.software.hp.com • HP Single Point of Connectivity Knowledge (SPOCK): http://www.hp.com/storage - HP 6400/8400 | HP StorageWorks Enterprise Virtual Array Updating Product Softwar - Page 85
calls attention to essential information. An alert that calls attention to additional or supplementary information. An alert that calls attention to helpful hints and shortcuts. HP StorageWorks Enterprise Virtual Array Updating Product Software Guide (XCS 09534000) 85 - HP 6400/8400 | HP StorageWorks Enterprise Virtual Array Updating Product Softwar - Page 86
86 Support and other resources - HP 6400/8400 | HP StorageWorks Enterprise Virtual Array Updating Product Softwar - Page 87
, 15 configuration SAN, 18 configuration data collecting, 18 controller events checking log, 52 Controller Events page, 43, 52 corrective action codes, 43, 52 critical event check, 52 events, 43 D data backup, 37 documentation providing feedback, 83 E EVA health check, 16 EVA version verifying - HP 6400/8400 | HP StorageWorks Enterprise Virtual Array Updating Product Softwar - Page 88
View EVA checking hardware, 16, 50 disabling passwords, 54 installing, 38 online help, 15 web server interaction, 74 HP technical support, 83 I I/O module resetting, 62 Insight Remote Support, 41 installation typical, 38 Invalid firmware image file error, 79 IO timeout external device, 36 IOPS, 28 - HP 6400/8400 | HP StorageWorks Enterprise Virtual Array Updating Product Softwar - Page 89
version, 14 View Events page, 43, 52 virtual disk activity viewing, 29 Vraid0 LUNS, 36 W warning conditions, 16 Watch Timer Path Blockade, 36 web server, 74 WOCP, 40 WWN, 28, 46, 54 WWNN, 69 X XP array, 36 HP StorageWorks Enterprise Virtual Array Updating Product Software Guide (XCS 09534000) 89 - HP 6400/8400 | HP StorageWorks Enterprise Virtual Array Updating Product Softwar - Page 90
90
-
1 -
2 -
3 -
4 -
5 -
6 -
7 -
8
-
9
-
10
-
11
-
12
-
13
-
14
-
15
-
16
-
17
-
18
-
19
-
20
-
21
-
22
-
23
-
24
-
25
-
26
-
27
-
28
-
29
-
30
-
31
-
32
-
33
-
34
-
35
-
36
-
37
-
38
-
39
-
40
-
41
-
42
-
43
-
44
-
45
-
46
-
47
-
48
-
49
-
50
-
51
-
52
-
53
-
54
-
55
-
56
-
57
-
58
-
59
-
60
-
61
-
62
-
63
-
64
-
65
-
66
-
67
-
68
-
69
-
70
-
71
-
72
-
73
-
74
-
75
-
76
-
77
-
78
-
79
-
80
-
81
-
82
-
83
-
84
-
85
-
86
-
87
-
88
-
89
-
90
 |
 |
HP StorageWorks Enterprise Virtual Array
Updating Product Software Guide (XCS
09534000)
Abstract
This guide describes how to upgrade controller software, disk drive firmware, and related EVA management
software on the HP StorageWorks 4400 Enterprise Virtual Array and HP StorageWorks 6400/8400 Enterprise
Virtual Array models. This guide is intended for field personnel and customers who are experienced with Enterprise
Virtual Arrays, storage area networks, and HP StorageWorks Command View EVA.
This guide does not provide information about upgrading or replacing the Enterprise Virtual Array hardware.
The information in this guide is subject to change. Please check for the latest version before starting an upgrade.
Part Number: 5697
–
0754
Fourth edition: October 2010