HP 6400/8400 HP StorageWorks Enterprise Virtual Array Updating Product Softwar - Page 4

Upgrading the management module 39 Verifying the installation on the management module 40 Upgrading browsers and JREs ...41 HP Insight Remote Support software 41 Upgrading HP Replication Solutions Manager (optional 42 Monitoring storage system stability 43 Preparing an HP Continuous Access EVA environment for upgrading 44 Upgrading disk drive firmware in an HP Continuous Access EVA environment 45 Saving storage system configuration information 45 Task checklist ...46 3 Upgrading the Enterprise Virtual Array 49 Solving upgrade problems ...49 Step 1. Checking the health of the Enterprise Virtual Array 49 Step 2. Configure User-Initiated Service Mode (UISM 53 Step 3. Clearing storage system passwords 54 Disabling password access in HP Command View EVA 54 Step 4. Halting all host access to the storage system for an offline upgrade (if applicable 54 Step 5. Upgrading controller software to XCS 09534000 55 Upgrading controller software 55 Resetting the I/O module ...62 Step 6. Upgrading disk drive firmware 63 Upgrading firmware on all disks 64 Upgrading firmware on an individual disk 68 Step 7. Entering storage system passwords 68 Enabling password access in HP Command View EVA 69 Step 8. Resuming storage system operation 70 Task checklist ...71 4 Troubleshooting 73 Solving HP Command View EVA problems 73 General HP Command View EVA troubleshooting tips 73 Troubleshooting HP Command View EVA with a management server 73 Troubleshooting specific HP Command View EVA errors 74 View is not set or view list is null 74 HTTP status 404, not found or status 503, no service 74 Unknown storage system 75 No storage systems found 76 Solving security credentials configuration problems 76 Access control ...77 Troubleshooting disk drive firmware upgrade 77 Solving problems selecting a storage system 78 Solving problems disabling DR group failsafe mode 79 Solving problems downloading the system software file 79 Invalid image file (Status code 21006 79 Bad image header (Status code 65 80 Solving problems if the storage system does not come back online 80 Solving problems with multiple resynchronizations 81 5 Support and other resources 83 Contacting HP ...83 HP technical support ...83 Subscription service ...83 4