HP 6400/8400 HP StorageWorks Enterprise Virtual Array Updating Product Softwar - Page 74

Troubleshooting specific HP Command View EVA errors, View is not set or view list is null, Symptom

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Troubleshooting specific HP Command View EVA errors View is not set or view list is null Symptom The HP Command View EVA content pane shows an Operation Failed message with Details: View Is Not Set or View List Is Null. Cause HP Command View EVA cannot build the view of the storage system. Resolution Click OK. Wait one to five minutes, depending on the size of the storage system, and try the command generating this message again. If you still cannot see the storage system, stop and restart HP Command View EVA. HTTP status 404, not found or status 503, no service Symptom The content pane shows an HTTP Status 404, Not Found or HTTP Status 503, No Service message. Cause These messages indicate that the server responded, but it could not find the page being requested. HTTP errors, including 404 and 503, originate from the web server, or the HTTP server. Even when HP Command View EVA cannot respond, the web server continues to respond to HTTP requests from a browser. During normal interaction between HP Command View EVA and the web server: 1. A browser requests an HP Command View EVA page. 2. The web server passes the request for the page to HP Command View EVA. 3. HP Command View EVA responds with the page. 4. The web server sends it to the browser. These errors indicate that a problem is occurring with this normal interaction. Table 8 lists some possible causes of these errors and their corrective actions. Resolution Table 8 Possible causes and corrective actions for HTTP 404 and HTTP 503 errors Possible Cause Corrective Action 404 Error: HP Command View EVA may be initializing when a browser makes a request. The web returns a 404 (Page Not Found) error because it cannot get the page. Retry the request by clicking the Refresh/Reload button on the browser. 74 Troubleshooting

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Troubleshooting specific HP Command View EVA errors
View is not set or view list is null
Symptom
The HP Command View EVA content pane shows an
Operation Failed
message with
Details:
View Is Not Set or View List Is Null
.
Cause
HP Command View EVA cannot build the view of the storage system.
Resolution
Click
OK
. Wait one to five minutes, depending on the size of the storage system, and try the command
generating this message again. If you still cannot see the storage system, stop and restart HP Command
View EVA.
HTTP status 404, not found or status 503, no service
Symptom
The content pane shows an
HTTP Status 404, Not Found
or
HTTP Status 503, No
Service
message.
Cause
These messages indicate that the server responded, but it could not find the page being requested.
HTTP errors, including 404 and 503, originate from the web server, or the HTTP server. Even when
HP Command View EVA cannot respond, the web server continues to respond to HTTP requests from
a browser.
During normal interaction between HP Command View EVA and the web server:
1.
A browser requests an HP Command View EVA page.
2.
The web server passes the request for the page to HP Command View EVA.
3.
HP Command View EVA responds with the page.
4.
The web server sends it to the browser.
These errors indicate that a problem is occurring with this normal interaction.
Table 8
lists some
possible causes of these errors and their corrective actions.
Resolution
Table 8 Possible causes and corrective actions for HTTP 404 and HTTP 503 errors
Corrective Action
Possible Cause
Retry the request by clicking the
Refresh/Re-
load
button on the browser.
404 Error: HP Command View EVA may be initializing
when a browser makes a request. The web returns a 404
(Page Not Found) error because it cannot get the page.
Troubleshooting
74