HP Color LaserJet 4730 HP Embedded Web Server - User Guide - Page 86

hp instant support, How hp instant support works, Information you can get from hp instant support

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Other Links NOTE You can use the Edit Other Links screen on the Settings tab to add up to five customized links to the Web sites of your choice. (With a permanent storage device installed, you can add up to five additional links; without the extra storage, you can add one additional link.) These links appear throughout the EWS screens, in the Other Links box beneath the left navigational bar. For more information, see Edit Other Links. The following sections describe each of the links that appear by default in the Other Links box. hp instant support Hewlett-Packard Company offers hp instant support, an Internet-based support system that collects diagnostic information from your product and matches it with the HP information database. At hp instant support, you can find intelligent solutions that help you resolve problems quickly and easily. How hp instant support works Information is gathered from your product and securely transmitted to Hewlett-Packard Company when you click hp instant support. The hp instant support Web site reads the product data to analyze the product's current status. The Web site creates a customized Web page that appears in the browser window and contains easy-to-follow text and visual aids. The hp instant support Web site also directs you to additional services that are available for your product. Before any of the product data is sent to Hewlett-Packard for analysis, you can view all of the information (for example, the serial number, error conditions, and product status) that will be forwarded. Hewlett-Packard treats this information as confidential. Information you can get from hp instant support The hp instant support Web site provides these tools for troubleshooting and for maintenance: ■ Firmware and software updates. ■ Troubleshooting for recent events that are listed on the Event Log. For example, the product might show a jam as the most recent event listed in the event Log. The hp instant support Web site detects the event and provides troubleshooting information for the jam. ■ Support packs. ■ Product documentation, such as user guides and getting started guides. Order Supplies The Order Supplies link connects you to a Web page that facilitates your online ordering of supplies from a reseller of your choice. The supplies that you need are preselected. You can change quantities or select additional items. Your items are added to the shopping cart, ready for checkout, ensuring that the correct supplies are ordered through your selected reseller. 76 Chapter 6 Using the Other Links as a resource ENWW

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NOTE
You can use the
Edit Other Links
screen on the
Settings
tab to add up to five
customized links to the Web sites of your choice. (With a permanent storage device installed,
you can add up to five additional links; without the extra storage, you can add one additional
link.) These links appear throughout the EWS screens, in the
Other Links
box beneath the
left navigational bar. For more information, see
Edit
Other
Links
.
The following sections describe each of the links that appear by default in the
Other Links
box.
hp instant support
Hewlett-Packard Company offers hp instant support, an Internet-based support system that collects
diagnostic information from your product and matches it with the HP information database. At
hp instant support, you can find intelligent solutions that help you resolve problems quickly and easily.
How hp instant support works
Information is gathered from your product and securely transmitted to Hewlett-Packard Company
when you click
hp instant support
. The hp instant support Web site reads the product data to
analyze the product's current status. The Web site creates a customized Web page that appears in
the browser window and contains easy-to-follow text and visual aids. The hp instant support Web site
also directs you to additional services that are available for your product.
Before any of the product data is sent to Hewlett-Packard for analysis, you can view all of the
information (for example, the serial number, error conditions, and product status) that will be
forwarded. Hewlett-Packard treats this information as confidential.
Information you can get from hp instant support
The hp instant support Web site provides these tools for troubleshooting and for maintenance:
■
Firmware and software updates.
■
Troubleshooting for recent events that are listed on the Event Log. For example, the product
might show a jam as the most recent event listed in the event Log. The hp instant support Web
site detects the event and provides troubleshooting information for the jam.
■
Support packs.
■
Product documentation, such as user guides and getting started guides.
Order Supplies
The
Order Supplies
link connects you to a Web page that facilitates your online ordering of supplies
from a reseller of your choice. The supplies that you need are preselected. You can change
quantities or select additional items. Your items are added to the shopping cart, ready for checkout,
ensuring that the correct supplies are ordered through your selected reseller.
76
Chapter 6
Using the Other Links as a resource
ENWW
Other Links