HP Deskjet 1000c HP DeskJet 1000C Professional Series Printer - (English) User - Page 23

3 Solving Problems PROBLEM SOLVING GUIDELINES If you do encounter a problem with your printer, you can seek help from the following sources: • Online Help This is the prefered method to getting help as the online help will step you to diagnose and solve your problems. Read the suggestions provided in the error messages. If further help is required, press the Help button. Alternatively, double click the toolbox icon on the desktop to access the online help. • User's Guide Read the listed troubleshooting tips to solve the problem. • Starter CD Refer to the Starter CD for troubleshooting tips and ideas on how to use the printer. • Customer Support If the problem cannot be solved by the help suggestions in the online help or the user's guide, please refer to page 4-1, "Customer Support" for a list of resources available to you for the support and maintenance of your printer. WHEN THE PRINTER DOES NOT PRINT The printer does not respond at all to the print command. • The printer is not properly connected to the power source. Make sure the printer's power cord is firmly plugged into the printer and into the wall outlet. • The printer is not properly connected to the computer. Make sure the parallel cable is firmly connected to the parallel port of the computer and the printer. Solving Problems 3-1