HP Engage Go 10 Maintenance and Service Guide

HP Engage Go 10 Manual

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  • HP Engage Go 10 | Maintenance and Service Guide - Page 1
    Maintenance and Service Guide SUMMARY This guide provides information about spare parts, removal and replacement of parts, security, backing up, and more.
  • HP Engage Go 10 | Maintenance and Service Guide - Page 2
    for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be access the latest user guides, go to http://www.hp.com/support, and follow the instructions to find your product. Then select Manuals. Software terms By
  • HP Engage Go 10 | Maintenance and Service Guide - Page 3
    Safety warning notice Reduce the possibility of heat-related injuries or of overheating the computer by following the practices described. WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly on your lap or obstruct the
  • HP Engage Go 10 | Maintenance and Service Guide - Page 4
    iv Safety warning notice
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    Routine care ...16 General cleaning safety precautions 16 Cleaning the computer case ...16 Cleaning the keyboard ...17 Cleaning the monitor ...17 Cleaning the mouse ...17 Service considerations ...18 Tools and software requirements ...18 v
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    Screws ...18 Cables and connectors ...18 Hard drives ...18 Lithium coin cell battery ...19 SATA hard drives ...19 Cable management ...20 4 Removal and replacement procedures ...21 Preparation for disassembly ...21 Display assembly ...21 Battery ...23 Solid-state drive ...24 Touch board ...25 Hub
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    HP PC Hardware Diagnostics Windows 69 Accessing HP PC Hardware Diagnostics Windows from HP Help and Support (select products only) ...69 Accessing HP PC Hardware Diagnostics Windows from Support Assistant 70 Accessing HP PC Hardware Diagnostics Windows from the Start menu (select products only
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    10 Statement of memory volatility ...75 Current BIOS steps ...75 Nonvolatile memory usage ...77 Questions and answers ...79 Using HP Sure Start (select products only) ...80 11 Power cord set requirements ...81 General requirements ...81 Japanese power cord requirements ...81 Country-specific
  • HP Engage Go 10 | Maintenance and Service Guide - Page 9
    1 Computer features This chapter provides you with an overview of your computer's features. Standard features To identify a typical computer configuration, read this section. Features vary depending on the model. Convertible system Mobile system with grip Convertible system with grip The HP Engage
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    ● Docking stand ● Major integrated peripherals: - Barcode scanner with integrated audio/video feedback and trigger button (configurable as upward facing or downward facing) - Optional fingerprint reader - NFC authentication - Optional contactless payment card scanner (available in the US only) -
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    Mobility head unit features To identify the mobility head unit features, use this illustration and table. Table 1-1 Identifying the mobility head unit features Features 1 Upward-facing laser barcode scanner* (optional) 12 Fingerprint reader (optional) 2 Power button 13 Barcode scanner button (
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    Table 1-2 Identifying the integrated features Features 1 25.4 cm (10.0 in), 1800 × 1200, high definition display 2 Docking release button 3 I/O connectivity base 4 Mobile case 5 Biometric fingerprint reader (optional) Docking stand You can use the mobile system with the docking stand. NOTE: You
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    Table 1-3 Identifying the basic I/O connectivity base features (continued) Features 2 Power connector 8 RJ-45 (network) jack 3 USB Type-C® powered port 9 Security cable slot 4 Powered serial ports (3) 10 microSD™ card reader (select products only) 5 USB 2.0 ports (4) 11 Headset jack 6 USB
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    Table 1-5 Identifying the multi-charger features Features 1 Locking dial 2 RJ-45 (network) jack 3 Power switch 4 Power light 5 Power connector 6 Security cable slot Connecting an AC adapter to power To connect an AC adapter to the I/O connectivity base, use this procedure and illustration. ▲ To
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    Locating the I/O connectivity base power button The power button is located on the underside of the I/O connectivity base. The head unit controls the I/O connectivity base. When the head unit is turned off, the I/O connectivity base is turned off, and power is not available from the I/O connectivity
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    unique serial number and a product ID number that is located on the exterior of the base. Keep these numbers available when you contact customer service for assistance. Regulatory information is located in the base plate or wall mount. To see this information, you must disassemble the base plate or
  • HP Engage Go 10 | Maintenance and Service Guide - Page 17
    improves and changes product parts. For complete and current information about supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Computer major components To identify the computer major components, use this
  • HP Engage Go 10 | Maintenance and Service Guide - Page 18
    Table 2-1 Computer major components and their descriptions (continued) Item Description (5) Touch board (6) Wireless antennas (7) Camera assembly (left and right, includes cable) (8) NFC module (includes antenna) (9) System board (includes replacement thermal material) Intel® Core® i5
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    Table 2-2 Optional components and their descriptions Item Description (1) Advanced I/O connectivity base (available with and without base cover) (2) Basic I/O connectivity base (available with and without base cover) (3) Barcode scanner (4) Docking stand (5) HP Engage Go 10 (6)
  • HP Engage Go 10 | Maintenance and Service Guide - Page 20
    Table 2-3 Miscellaneous parts and their descriptions (continued) Description Lens kit (top and bottom) Cables Hub board cable Display cable Barcode scanner cable Infrared (IR) cable Ambient light sensor cable P USB 24 V-to-Y USB cables USB 3.1 Gen 1, CM 20 V/3 A, 1.8 m (6.0 ft) USB 3.1 Gen 1, 0.43 m
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    3 Routine care, SATA drive guidelines, and disassembly preparation This information provides general service information for the computer. Adherence to the procedures and precautions is essential for proper service. IMPORTANT: When the computer is plugged into an AC power source, AC voltage is
  • HP Engage Go 10 | Maintenance and Service Guide - Page 22
    Table 3-1 Static electricity occurrence based on activity and humidity (continued) Relative humidity Removing DIPs (dual in-line packages) from plastic tube 400 V 700 V Removing DIPs from vinyl tray Removing DIPs from polystyrene foam Removing bubble pack from PCB (printed circuit board)
  • HP Engage Go 10 | Maintenance and Service Guide - Page 23
    dissipative surfaces. ● Keep work area free of nonconductive materials such as ordinary plastic assembly aids and polystyrene foam. ● Use field service tools, such as cutters, screwdrivers, and vacuums, that are conductive. Recommended materials and equipment HP recommends the these materials and
  • HP Engage Go 10 | Maintenance and Service Guide - Page 24
    ● Keep the computer away from excessive moisture, direct sunlight, and extremes of heat and cold. ● Operate the computer on a sturdy, level surface. Leave a 10.2 cm (4 inch) clearance on all vented sides of the computer and above the monitor to permit the required airflow. ● Never restrict the
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    ● For stubborn stains, use isopropyl (rubbing) alcohol. No rinsing is needed because the alcohol evaporates quickly and does not leave a residue. ● After cleaning, always wipe the unit with a clean, lint-free cloth. ● Occasionally clean the air vents on the computer. Lint and other foreign matter
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    or twisting the cables, and route the cables so that they cannot be caught or snagged by parts being removed or replaced. IMPORTANT: When servicing this computer, be sure to place cables in their proper location during the reassembly process. Improper cable placement can damage the computer. Hard
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    a minimum lifetime of approximately three years. See the appropriate removal and replacement chapter for the chassis that you are working on for instructions on the replacement procedures. WARNING! This computer contains a lithium battery. There is a risk of fire and chemical burn if the battery is
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    Cable management Always follow good cable management practices when working inside the computer. ● Keep cables away from major heat sources like the heat sink. ● Keep cables clear of sliding or moveable parts to prevent them from being cut or crimped when the parts are moved. ● When folding a flat
  • HP Engage Go 10 | Maintenance and Service Guide - Page 29
    guide are available on all computers. NOTE: HP continually improves and changes product parts. For complete and current information about supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions before servicing a
  • HP Engage Go 10 | Maintenance and Service Guide - Page 30
    2. Pull the suction cup up to release the display. Only pull the panel upward enough to allow you to insert a tool under the panel. 3. Use a flat, nonmarking, nonconductive tool at specific locations to release the panel from the computer. Use the callouts (1) - (6) in the following illustration to
  • HP Engage Go 10 | Maintenance and Service Guide - Page 31
    5. Disconnect the following display cables: (1) Touch cable from the touch board reverse ZIF connector. (2) Touch cable from the system board reverse ZIF connector. (3) Display cable from the system board. To install the display assembly, reverse the removal procedure. Battery To remove the battery,
  • HP Engage Go 10 | Maintenance and Service Guide - Page 32
    3. Remove the battery from the computer (3). To install the battery, reverse the removal procedure. Solid-state drive To remove the solid-state drive, use this procedure and illustration. For a list of available solid-states drives, see Computer major components on page 9. Before removing the solid-
  • HP Engage Go 10 | Maintenance and Service Guide - Page 33
    Touch board To remove the touch board, use this procedure and illustration. Before removing the touch board, follow these steps: 1. Prepare the computer for disassembly (see Preparation for disassembly on page 21). 2. Remove the display assembly (see Display assembly on page 21). 3. Disconnect the
  • HP Engage Go 10 | Maintenance and Service Guide - Page 34
    5. Remove the board from the computer (5). To install the hub board, reverse the removal procedure. Speaker To remove the speaker, use this procedure and illustration. Before removing the speaker, follow these steps: 1. Prepare the computer for disassembly (see Preparation for disassembly on page 21
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    2. Remove the antenna cable from the clips on the bottom of the speaker (1). 3. Disconnect the speaker cable from the system board (2). 4. Remove the two Phillips screws from the speaker (3). 5. Remove the speaker from the computer (4). To install the speaker, reverse the removal procedure. Volume
  • HP Engage Go 10 | Maintenance and Service Guide - Page 36
    . If you replace the module and then receive a warning message, remove the module to restore device functionality, and then contact technical support. Before removing the WWAN module, follow these steps: 1. Prepare the computer for disassembly (see Preparation for disassembly on page 21). 2. Remove
  • HP Engage Go 10 | Maintenance and Service Guide - Page 37
    3. Remove the WWAN module (3) by pulling the module away from the slot at an angle. NOTE: Models have either one or two WLAN antennas. On models with two antennas, the #1 white WLAN antenna cable connects to the WLAN module #1 Main terminal. The #2 black WLAN antenna cable connects to the WLAN
  • HP Engage Go 10 | Maintenance and Service Guide - Page 38
    Ambient light sensor (ALS) To remove the ambient light sensor, use this procedure and illustration. Before removing the ambient light sensor, follow these steps: 1. Prepare the computer for disassembly (see Preparation for disassembly on page 21). 2. Remove the display assembly (see Display assembly
  • HP Engage Go 10 | Maintenance and Service Guide - Page 39
    2. Use tweezers to lift the cameras out of the computer (2). The cameras are secured with adhesive. To install the cameras, reverse the removal procedure. Camera LED module To remove the camera LED module, use this procedure and illustration. Before removing the camera LED module, follow these steps
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    2. Use tweezers to lift the module out of the computer (2). The module is secured with adhesive. To install the camera LED module, reverse the removal procedure. Pogo connector To remove the pogo connector, use this procedure and illustration. Before removing the pogo connector, follow these steps:
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    4. If you need to remove the pogo docking connectors, remove the Phillips screw (1) from each holder, and then remove the holders from the computer (2). To install the pogo connector and docking connectors, reverse the removal procedures. Power button board To remove the power button board, use this
  • HP Engage Go 10 | Maintenance and Service Guide - Page 42
    3. Remove the board from the computer (3). To install the power button board, reverse the removal procedure. System board To remove the system board, use this procedure and illustration. NOTE: All system board spare part kits include replacement thermal material. Before removing the system board,
  • HP Engage Go 10 | Maintenance and Service Guide - Page 43
    (6) Power button board cable (7) Volume board cable (8) Pogo connector cable (9) Fingerprint reader cable (10) Daughter board cable 2. Remove the card reader insert (1). 3. Remove the seven Phillips screws from the board (2). 4. Remove the USB bracket from the board (3). 5. Lift the system board up
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    To install the system board, reverse the removal procedure. NOTE: When replacing the system board, you must change the chassis serial number in the BIOS. When replacing the system board, you must reprogram the SMBIOS information about the affected computer. Failure to reprogram the board will result
  • HP Engage Go 10 | Maintenance and Service Guide - Page 45
    4. Remove the WWAN module (see WWAN module on page 28). 5. Remove the system board (see System board on page 34). Remove the NFC module: ▲ Peel the NFC module, cable, and antenna off the inside of the computer. These components are secured with adhesive. To install the NFC module, reverse the
  • HP Engage Go 10 | Maintenance and Service Guide - Page 46
    2. Use a tool to lift and release the edges of the bump cover, and the lift the cover straight up to remove it. 3. Remove the Phillips screw that secures the connector (1). 4. Peel the cable off the computer (2). 38 Chapter 4 Removal and replacement procedures
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    5. Pull the cable through the hole in the computer to remove it (3). To install the bump cover and pogo connector, reverse the removal procedure. Fingerprint reader To remove the fingerprint reader, use this procedure and illustration. Before removing the fingerprint reader, follow these steps: 1.
  • HP Engage Go 10 | Maintenance and Service Guide - Page 48
    information about a USB device and restoring it on one or more computers. ● Enable or disable DriveLock security or securely erase a hard drive (when supported by drive). Using Computer Setup (F10) Utilities You can access Computer Setup only by turning the computer on or restarting the system. To
  • HP Engage Go 10 | Maintenance and Service Guide - Page 49
    after exiting the F10 Setup screen. Computer Setup Main This table provides information about the Computer Setup Main menu. NOTE: Support for specific Computer Setup options can vary, depending on the hardware configuration. Table 5-1 Computer Setup Main Option Description System Information
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    BIOS version, and updates are not allowed. Native OS Firmware Update Service Allows the operating system to drive firmware updates (for example, Windows If selected, Minimum BIOS Version becomes active, which lets you manually enter the minimum BIOS version that you can roll back to. Minimum BIOS
  • HP Engage Go 10 | Maintenance and Service Guide - Page 51
    Table 5-1 Computer Setup Main (continued) Option Description Defaults to current version. Read-only unless restricted rollback is selected. Allow BIOS Updates Using a Network Lets you configure scheduled, automatic BIOS updates through the network. BIOS Update Preferences ■ Check for Update on
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    , exits Computer Setup, and reboots. Computer Setup Security This table provides information about the Computer Setup Security menu. NOTE: Support for specific Computer Setup options can vary, depending on the hardware configuration. Table 5-2 Computer Setup Security Option Description Create
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    Block on every boot: Select to enable HP SureStart. Default is disabled. ● BIOS Data Recovery Policy: Select Automatic or Manual to determine data recovery process. Manual recovery is intended only for situations when you want forensic analysis before HP SureStart recovery. When this policy is set
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    CA key: Disabling this setting alters the Secure Boot key list to further restrict the allowed software components. Set this option to disable to support Device Guard. Default is enabled. ● Ready BIOS for Device Guard Use: Requires BIOS Administrator password to be configured and Secure Boot to be
  • HP Engage Go 10 | Maintenance and Service Guide - Page 55
    system security policy. The user must manually agree to those changes before the is a set of processor code instructions from that allows user-level code Drive Enabling this feature saves the GUID Partition Table (GPT) of the system at least one drive that supports the DriveLock feature is attached
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    data from the drive. ● Allow OPAL Hard Drive SID Authentication BIOS supports drive encryption using the DriveLock feature by creating the storage device's Allows authorized personnel to reset security settings during a service event. Default is enabled. Restore Security Settings to Factory
  • HP Engage Go 10 | Maintenance and Service Guide - Page 57
    Table 5-3 Computer Setup Advanced (for advanced users) (continued) Option Heading ● USB Storage Boot: Default is enabled. ● Network (PXE) Boot: Default is enabled. ● After Power Loss: Default is Power Off. ■ Power off: Causes the computer to remain off when power is restored. ■ Power on: Causes
  • HP Engage Go 10 | Maintenance and Service Guide - Page 58
    is disabled. SVM CPU Virtualization (AMD® products only) Enables AMD-V and AMD-Vi virtualization features on AMD-based systems Enhanced Hello Sign-in (systems with supporting hardware for biometric identification only) 50 Chapter 5 Computer Setup (F10) Utility
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    (ACPI table). HP Application Driver Provides ACPI structure to enable HP common software application framework. The driver is provided in the latest HP support software that you can download from the web. NOTE: Device Manager shows an alert if this setting is enabled without the HP application
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    Table 5-3 Computer Setup Advanced (for advanced users) (continued) Option Heading Allow No Panel configuration (All-in-One 1000 series models only) Allows operation of the base unit without a boot warning when the panel is not installed. Integrated Video (models with discrete graphics) Disables
  • HP Engage Go 10 | Maintenance and Service Guide - Page 61
    Table 5-3 Computer Setup Advanced (for advanced users) (continued) Option Heading Force enable HP Sure View Enables HP Sure View's privacy panel by changing the screen brightness. Port Options USB ports (varies by model) Lets you enable specific USB ports. Default is enabled. USB Legacy Port
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    , repair, and protect networked computing devices. Default is enabled. USB Key Provisioning Support Enables AMT provisioning using a USB storage device. Default is disabled. USB Redirection Support USB redirection allows USB devices plugged into a client computer to be transparently redirected
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    CIRA Timeout (min.) CIRA is Customer Initiated Remote Assistance, an Intel service to help users employing Active Management Technology (AMT). Default is 1. Thunderbolt will not function correctly. Native PCIe Hot Plug Enables hot plug support to the system PCI-Express bus. Remote HP PC Hardware
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    If a POST error occurs, the screen will display the error message. To manually switch to the POST Messages Enabled mode during POST, press any key ( also be used). If the problem persists, replace the RTC battery. See the Removal and Replacement section for instructions on installing a new battery.
  • HP Engage Go 10 | Maintenance and Service Guide - Page 65
    Table 6-1 POST numeric codes and text messages (continued) Control panel message Description 008-Microcode Patch Error Processor is not supported by the BIOS. 009-PMM Allocation Error during MEBx Download Memory error during POST execution of the Management Engine (ME) BIOS Extensions option
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    1. If additional memory was recently ECC memory error correction. added, remove it to see if the problem remains. 2. Check product documentation for memory support information. 2E6-Memory Not Configured Correctly for DIMM1 is not installed. Proper MEBx Execution Be sure that a memory module
  • HP Engage Go 10 | Maintenance and Service Guide - Page 67
    System test under using F2 Diagnostics when booting the computer. 2. Apply hard drive firmware patch if applicable. (Available at http://www.hp.com/support.) 3. Back up contents and replace hard drive. 302-Hard Disk 2: SMART Hard Drive Detects Imminent Failure Hard drive will soon fail. (Some
  • HP Engage Go 10 | Maintenance and Service Guide - Page 68
    41B-Device in PCI Express Slot Failed To Initialize There is an incompatibility or problem with a PCIe device and the system or PCIe link could not be installed in the system that is not supported and has been disabled. Replace with a supported module. 800-Keyboard Error Keyboard failure.
  • HP Engage Go 10 | Maintenance and Service Guide - Page 69
    Table 6-1 POST numeric codes and text messages (continued) Control panel message Description Recommended action 2. Be sure that none of the keys are pressed. 3. Replace the keyboard. 4. Replace the system board. 900-CPU Fan Not Detected CPU fan is not connected or might have malfunctioned. 1.
  • HP Engage Go 10 | Maintenance and Service Guide - Page 70
    CAUTION: When the computer is plugged into an AC power source, voltage is always applied to the system board. To reduce the risk of personal injury from electrical shock and/or hot surfaces, be sure to disconnect the power cord from the AC outlet and allow the internal system components to cool
  • HP Engage Go 10 | Maintenance and Service Guide - Page 71
    graphics initialization. 3.4 The system board displays a power failure (crowbar).* 3.5 The processor is not detected.* 3.6 The processor does not support an enabled feature. 3.7 The access panel/top cover has been opened since last boot. Thermal 4.2 A processor over temperature condition
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    7 Password security and resetting CMOS This computer supports two security password features that you can establish through the Computer Setup Utilities menu: administrator password and power-on password. When you establish only an
  • HP Engage Go 10 | Maintenance and Service Guide - Page 73
    To delete the Power-on password, go to step 3. 2. To delete the Setup password, as soon as the computer turns on: - Press esc while the "Press the ESC key for Startup Menu" message is displayed. - Press f10 to enter Computer Setup. 3. When the key icon appears, type your current password, a slash
  • HP Engage Go 10 | Maintenance and Service Guide - Page 74
    that you have. NOTE: If you cannot create recovery media yourself, contact support to obtain recovery discs. Go to http://www.hp.com/support, select your country or region, and then follow the on-screen instructions. IMPORTANT: HP recommends that you follow the Restoring and recovery methods on
  • HP Engage Go 10 | Maintenance and Service Guide - Page 75
    in Windows. The System Restore software can automatically or manually create restore points, or snapshots, of the system files yourself, contact support to obtain recovery discs. Go to http://www.hp.com/support, select your country or region, and then follow the on-screen instructions. To recover
  • HP Engage Go 10 | Maintenance and Service Guide - Page 76
    device drivers ● Software applications, in the case of a custom image To access the latest documentation for HP Sure Recover, go to http://www.hp.com/support. Follow the onscreen instructions to find your product and locate your documentation. 68 Chapter 8 Backing up, restoring, and recovering
  • HP Engage Go 10 | Maintenance and Service Guide - Page 77
    you must perform troubleshooting steps before you Next to open the Event Automation Service (EAS) page, where you can Support. 2. Select HP PC Hardware Diagnostics Windows. 3. When the tool opens, select the type of diagnostic test that you want to run, and then follow the on- screen instructions
  • HP Engage Go 10 | Maintenance and Service Guide - Page 78
    Support Assistant. 1. Type support in the taskbar search box, and then select the HP Support Assistant app. - or - Select the question mark icon in the taskbar. 2. Select Troubleshooting want to run, and then follow the on- screen instructions. NOTE: To stop a diagnostic test, select Cancel.
  • HP Engage Go 10 | Maintenance and Service Guide - Page 79
    scan the failure ID code that appears on the next screen. The HP Customer Support - Service Center page appears with your failure ID and product number automatically filled in. Follow the on-screen instructions. - or - Contact support, and provide the failure ID code. NOTE: To start diagnostics on
  • HP Engage Go 10 | Maintenance and Service Guide - Page 80
    . ● The hard drive is damaged. NOTE: The HP PC Hardware Diagnostics UEFI downloading instructions are provided in English only, and you must use a Windows computer to download and create the HP UEFI support environment because only .exe files are provided. Downloading the latest HP PC Hardware
  • HP Engage Go 10 | Maintenance and Service Guide - Page 81
    software by using the product name or number. 1. Go to http://www.hp.com/support. 2. Select Software and Drivers, select your type of product, enter the product system. 3. In the Diagnostics section, follow the on-screen instructions to select and download the Remote UEFI version for the product.
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    3. Make your customization selections. 4. Select Main, and then Save Changes and Exit to save your settings. Your changes take effect when the computer restarts. 74 Chapter 9 Using HP PC Hardware Diagnostics
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    nonvolatile memory that can contain personal data after the system has been turned off and the hard drive has been removed, use these instructions. HP business computer products that use Intel®-based or AMD®-based system boards contain volatile DDR memory. The amount of nonvolatile memory present
  • HP Engage Go 10 | Maintenance and Service Guide - Page 84
    Utilities. iv. Under Utilities, select Disk Sanitizer, select the hard drive with the data that you want to clear, and then follow the on-screen instructions to continue. NOTE: The amount of time it takes for Disk Sanitizer to run can take several hours. Plug the computer into an AC outlet
  • HP Engage Go 10 | Maintenance and Service Guide - Page 85
    usage Use this table to troubleshooting nonvolatile memory usage. Table 10-1 Troubleshooting steps for nonvolatile memory Embedded Controller. firmware, and critical computer configuration data for select platforms that support HP Sure Start. For more information, see Using HP Sure Start
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    Table 10-1 Troubleshooting steps for nonvolatile memory usage (continued) Nonvolatile memory type to http://www.hp.com/ support. Select Identify your product for manuals and specific product information, and then follow the on-screen instructions.) Stores Management Engine Code, Settings
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    -screen instructions. 2. What is a UEFI BIOS, and how is it different from a legacy BIOS? The Unified Extensible Firmware Interface (UEFI) BIOS is an industry-standard software interface between the platform firmware and an operating system (OS). It replaces the older BIOS architecture but supports
  • HP Engage Go 10 | Maintenance and Service Guide - Page 88
    esc. b. Select the Security menu, select Secure Boot Configuration, and then follow the on-screen instructions. c. At the Secure Boot Configuration window, select Secure Boot, select Clear Secure Boot Keys, and Sure Start, go to http://www.hp.com/support. 80 Chapter 10 Statement of memory volatility
  • HP Engage Go 10 | Maintenance and Service Guide - Page 89
    11 Power cord set requirements The power supplies on some computers have external power switches. The voltage select switch feature on the computer permits it to operate from any line voltage of 100 V ac-120 V ac or 220 V ac-240 V ac. Power supplies on those computers that do not have external
  • HP Engage Go 10 | Maintenance and Service Guide - Page 90
    Table 11-1 Power cord country-specific requirements (continued) Country Accrediting Agency Country Accrediting Agency Canada (2) CSA Sweden (1) SEMKO Denmark (1) Finland (1) France (1) Germany (1) DEMKO SETI UTE VDE Switzerland (1) SEV United Kingdom (1) BSI United States (2) UL 1.
  • HP Engage Go 10 | Maintenance and Service Guide - Page 91
    12 Specifications This section provides specifications for your computer. Table 12-1 Specifications Metric U.S. Dimensions Height 10 mm 0.39 in Width 240 mm 9.45 in Depth 176 mm 6.93 in Approximate weight 725.8 g 1.6 lb Temperature range Operating 10°C to 35°C 50°F to 95°F
  • HP Engage Go 10 | Maintenance and Service Guide - Page 92
    Index A adjusting the mobility head unit 7 advanced I/O connectivity base features 5 Advanced menu, Computer Setup 48 ambient light sensor removal and replacement 30 audible codes 61 B backup, creating 66 backups 66 basic I/O connectivity base components 4 battery disposal 13, 18, 19 removal and
  • HP Engage Go 10 | Maintenance and Service Guide - Page 93
    13, 19 system memory, removing personal data from volatile 75 system restore 67 system restore point, creating 66 T temperature control 13, 15 tools, servicing 13, 18 Torx T15 screwdriver 13, 18 touch board removal and replacement 25 U using Computer Setup Utilities 40 V ventilation, proper 13, 15
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Maintenance and Service Guide
SUMMARY
This guide provides information about spare parts, removal and replacement of parts, security, backing up, and more.