HP Engage Go 10 Maintenance and Service Guide - Page 5

Table of contents

1

Computer features

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1

Standard features

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1

Mobility head unit features

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3

Integrated features

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3

Docking stand

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4

Basic I/O connectivity base components

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4

Advanced I/O connectivity base components

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5

Multi-charger components

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5

Connecting an AC adapter to power

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6

Locating the mobile system power button

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6

Locating the I/O connectivity base power button

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7

Adjusting the mobility head unit

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7

Mobile system serial number location

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8

I/O connectivity base serial number location

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8

2

Illustrated parts catalog

................................................................................................................................

9

Computer major components

................................................................................................................................

9

Optional components

..........................................................................................................................................

10

Miscellaneous parts

.............................................................................................................................................

11

3

Routine care, SATA drive guidelines, and disassembly preparation

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13

Electrostatic discharge information

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13

Generating static electricity

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13

Preventing electrostatic damage to equipment

...............................................................................

14

Personal grounding methods and equipment

..................................................................................

14

Grounding the work area

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15

Recommended materials and equipment

........................................................................................

15

Operating guidelines

...........................................................................................................................................

15

Routine care

.........................................................................................................................................................

16

General cleaning safety precautions

................................................................................................

16

Cleaning the computer case

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16

Cleaning the keyboard

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17

Cleaning the monitor

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17

Cleaning the mouse

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17

Service considerations

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18

Tools and software requirements

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18

v

Section	Page
Computer features	9
Standard features	9
Mobility head unit features	11
Integrated features	11
Docking stand	12
Basic I/O connectivity base components	12
Advanced I/O connectivity base components	13
Multi-charger components	13
Connecting an AC adapter to power	14
Locating the mobile system power button	14
Locating the I/O connectivity base power button	15
Adjusting the mobility head unit	15
Mobile system serial number location	16
I/O connectivity base serial number location	16
Illustrated parts catalog	17
Computer major components	17
Optional components	18
Miscellaneous parts	19
Routine care, SATA drive guidelines, and disassembly preparation	21
Electrostatic discharge information	21
Generating static electricity	21
Preventing electrostatic damage to equipment	22
Personal grounding methods and equipment	22
Grounding the work area	23
Recommended materials and equipment	23
Operating guidelines	23
Routine care	24
General cleaning safety precautions	24
Cleaning the computer case	24
Cleaning the keyboard	25
Cleaning the monitor	25
Cleaning the mouse	25
Service considerations	26
Tools and software requirements	26
Screws	26
Cables and connectors	26
Hard drives	26
Lithium coin cell battery	27
SATA hard drives	27
Cable management	28
Removal and replacement procedures	29
Preparation for disassembly	29
Display assembly	29
Battery	31
Solid-state drive	32
Touch board	33
Hub board	33
Speaker	34
Volume board and buttons	35
WWAN module	36
Ambient light sensor (ALS)	38
Cameras	38
Camera LED module	39
Pogo connector	40
Power button board	41
System board	42
WLAN antennas	44
NFC module	44
Bump cover and pogo connector	45
Fingerprint reader	47
Computer Setup (F10) Utility	48
Using Computer Setup (F10) Utilities	48
Computer Setup Main	49
Computer Setup Security	52
Computer Setup Advanced	56
POST error messages	64
POST numeric codes and text messages	64
Interpreting POST diagnostic front panel lights and audible codes	69
Password security and resetting CMOS	72
Changing a setup or power-on password	72
Deleting a setup or power-on password	72
Backing up, restoring, and recovering	74
Backing up information and creating recovery media	74
Using Windows tools for backing up	74
Using the HP Cloud Recovery Download Tool to create recovery media (select products only)	74
Restoring and recovering your system	74
Creating a system restore	75
Restoring and recovery methods	75
Recovering using HP Recovery media	75
Changing the computer boot order	75
Using HP Sure Recover (select products only)	76
Using HP PC Hardware Diagnostics	77
Using HP PC Hardware Diagnostics Windows (select products only)	77
Using an HP PC Hardware Diagnostics Windows hardware failure ID code	77
Accessing HP PC Hardware Diagnostics Windows	77
Accessing HP PC Hardware Diagnostics Windows from HP Help and Support (select products only)	77
Accessing HP PC Hardware Diagnostics Windows from Support Assistant	78
Accessing HP PC Hardware Diagnostics Windows from the Start menu (select products only)	78
Downloading HP PC Hardware Diagnostics Windows	78
Downloading the latest HP PC Hardware Diagnostics Windows version from HP	78
Downloading the HP PC Hardware Diagnostics Windows from the Microsoft Store	78
Downloading HP Hardware Diagnostics Windows by product name or number (select products only)	79
Installing HP PC Hardware Diagnostics Windows	79
Using HP PC Hardware Diagnostics UEFI	79
Using an HP PC Hardware Diagnostics UEFI hardware failure ID code	79
Starting HP PC Hardware Diagnostics UEFI	80
Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive	80
Downloading the latest HP PC Hardware Diagnostics UEFI version	80
Downloading HP PC Hardware Diagnostics UEFI by product name or number (select products only)	80
Using Remote HP PC Hardware Diagnostics UEFI settings (select products only)	81
Downloading Remote HP PC Hardware Diagnostics UEFI	81
Downloading the latest Remote HP PC Hardware Diagnostics UEFI version	81
Downloading Remote HP PC Hardware Diagnostics UEFI by product name or number	81
Customizing Remote HP PC Hardware Diagnostics UEFI settings	81
Statement of memory volatility	83
Current BIOS steps	83
Nonvolatile memory usage	85
Questions and answers	87
Using HP Sure Start (select products only)	88
Power cord set requirements	89
General requirements	89
Japanese power cord requirements	89
Country-specific requirements	89
Specifications	91

HP Engage Go 10 Maintenance and Service Guide - Page 5

Table of contents

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