Copy troubleshooting
..............................................................................................................
127
Nothing happens when I try to copy
.................................................................................
127
Parts of the original do not appear or are cut off
..............................................................
128
The printout is blank
.........................................................................................................
130
A borderless copy has white space around the edges
.....................................................
131
Scan troubleshooting
..............................................................................................................
131
Scan fails
..........................................................................................................................
132
Text is incorrect or missing
...............................................................................................
134
Errors
......................................................................................................................................
135
Flashing lights
...................................................................................................................
136
Product messages
............................................................................................................
139
Mechanism error
.........................................................................................................
140
Scan errors
.................................................................................................................
141
Unable to print
............................................................................................................
155
Product might not be correctly installed
......................................................................
160
Product was not found
................................................................................................
164
Product could not find available scan destinations
.....................................................
168
Error occurred while communicating with the product
................................................
170
File messages
...................................................................................................................
174
Supported file types for the HP All-in-One
..................................................................
175
General user messages
...................................................................................................
175
Cannot crop
................................................................................................................
176
Paper messages
...............................................................................................................
177
Out of paper
................................................................................................................
178
Power and connection messages
.....................................................................................
182
Communication test failed
..........................................................................................
183
Two-way communication lost
......................................................................................
184
Print cartridge messages
..................................................................................................
185
The print carriage is stalled
........................................................................................
187
Need alignment or alignment failed
............................................................................
191
Print cartridges missing or not detected
.....................................................................
193
Incompatible print cartridges
......................................................................................
197
Print cartridge problem
...............................................................................................
200
13
HP warranty and support
Warranty
.................................................................................................................................
207
Print cartridge warranty information
........................................................................................
207
Support process
.....................................................................................................................
207
Before you call HP customer support
.....................................................................................
208
HP support by phone
..............................................................................................................
208
Phone support period
.......................................................................................................
209
Placing a call
....................................................................................................................
209
After the phone support period
.........................................................................................
209
Additional warranty options
....................................................................................................
209
HP Quick Exchange Service (Japan)
.....................................................................................
210
HP Korea customer support
...................................................................................................
210
Prepare the product for shipment
...........................................................................................
211
Pack the product
.....................................................................................................................
211
14
Technical information
Specifications
.........................................................................................................................
213
4
Contents