HP Integrity rx1620 Installation Guide, Second Edition - HP Integrity rx1620 - Page 73

Running Diagnostic Software Tools, HP e-DiagTools Hardware Diagnostics, Starting HP e-DiagTools

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Troubleshooting Running Diagnostic Software Tools Running Diagnostic Software Tools This section includes information on the following diagnostic tools: • HP e-DiagTools Hardware Diagnostics Before you run the HP diagnostic software, take note of any LED error messages. To find out more about the error, note any event messages and use the tool appropriate for your system to determine what failed. HP e-DiagTools Hardware Diagnostics Your system came with an HP IPF Offline Diagnostics and Utilities CD with HP e-DiagTools Hardware Diagnostics. These tools may be used to diagnose hardware-related problems on your HP system. Run e-DiagTools before contacting HP for warranty service. This is to obtain information that will be requested by a Support Agent. With this utility you can: • Check the hardware configuration and verify that it is functioning correctly. • Test individual hardware components. • Diagnose hardware-related problems. • Obtain a complete hardware configuration. • Provide precise information to an HP support agent so they can solve problems quickly and effectively. HP e-DiagTools provides a user-friendly interface to the Offline Diagnostics Environment (ODE), that enables you to troubleshoot a system that is running without an OS or cannot be tested using the online tools. ODE can also be run separately using a command line interface, which allows the user to select specific tests and/or utilities to execute on a specific hardware module. Starting HP e-DiagTools Step 1. Insert the IPF Offline Diagnostics and Utilities CD in the CD or DVD drive. Step 2. From the EFI shell, select the CD/DVD drive: a. Use the map command to list the drives on your system. For example: Shell> map Device mapping table fs0:Acpi(HWP0002,0)/Pci(2|0)/Ata(Primary,Master)/CDROM... fs1:Acpi(HWP0002,100)/Pci(1|0)/Scsi(Pun0,Lun0)/HD(Part... blk0:Acpi(HWP0002,0)/Pci(2|0)/Ata(Primary,Master)... blk1:Acpi(HWP0002,0)/Pci(2|0)/Ata(Primary,Master)/CDROM... NOTE Not all of the information from the actual screen display is presented on the above example. The information has been truncated to fit within the margins of this page. b. Change to the CD/DVD drive: Chapter 4 73

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Chapter 4
Troubleshooting
Running Diagnostic Software Tools
73
Running Diagnostic Software Tools
This section includes information on the following diagnostic tools:
•
HP e-DiagTools Hardware Diagnostics
Before you run the HP diagnostic software, take note of any LED error messages. To find out more about the
error, note any event messages and use the tool appropriate for your system to determine what failed.
HP e-DiagTools Hardware Diagnostics
Your system came with an HP IPF Offline Diagnostics and Utilities CD with HP e-DiagTools Hardware
Diagnostics. These tools may be used to diagnose hardware-related problems on your HP system.
Run e-DiagTools before contacting HP for warranty service. This is to obtain information that will be
requested by a Support Agent.
With this utility you can:
•
Check the hardware configuration and verify that it is functioning correctly.
•
Test individual hardware components.
•
Diagnose hardware-related problems.
•
Obtain a complete hardware configuration.
•
Provide precise information to an HP support agent so they can solve problems quickly and effectively.
HP e-DiagTools provides a user-friendly interface to the Offline Diagnostics Environment (ODE), that enables
you to troubleshoot a system that is running without an OS or cannot be tested using the online tools. ODE
can also be run separately using a command line interface, which allows the user to select specific tests and/or
utilities to execute on a specific hardware module.
Starting HP e-DiagTools
Step 1.
Insert the
IPF Offline Diagnostics and Utilities CD
in the CD or DVD drive.
Step 2.
From the EFI shell, select the CD/DVD drive:
a.
Use the
map
command to list the drives on your system. For example:
Shell> map
Device mapping table
fs0:Acpi(HWP0002,0)/Pci(2|0)/Ata(Primary,Master)/CDROM...
fs1:Acpi(HWP0002,100)/Pci(1|0)/Scsi(Pun0,Lun0)/HD(Part...
blk0:Acpi(HWP0002,0)/Pci(2|0)/Ata(Primary,Master)...
blk1:Acpi(HWP0002,0)/Pci(2|0)/Ata(Primary,Master)/CDROM...
NOTE
Not all of the information from the actual screen display is presented on the
above example. The information has been truncated to fit within the margins of
this page.
b.
Change to the CD/DVD drive: